Wish Customer Service Issues

I recently purchased a phone with 4 IMEI numbers. However, the model stated on it seems non-existent, and I am having trouble charging it. The contact number provided leads to voicemail, making me feel scammed. I urge the company to refund my money and stop deceiving hardworking individuals. If not, I will share my negative experience online and on various platforms until the situation is resolved. Please, address this matter promptly.

I purchased 7 or 8 items on May 2, expecting a delivery similar to Amazon. Unfortunately, I will only receive 1 out of the 8 items by my graduation on May 16, with the rest coming in June. Since I don't need them beyond my graduation date, I kindly request to cancel my order and receive a refund. Even if the items are sent, I will return them. The order is still in China, so please don't claim it's already shipped. I tried to cancel via the app, but it was unsuccessful due to poor customer service. I expect a refund promptly. Thank you.

I am experiencing difficulties making a purchase on your website due to a payment issue. Unfortunately, I have not received the assistance I need from your customer service team. It is frustrating that this problem has persisted for so long. Despite my love for Wish.com, I am disappointed with the lack of resolution. If this matter cannot be resolved promptly, I may have to delete the Wish app and seek alternatives for my shopping needs.

In April, I placed an order for 25 90ml bottles of Alien on Wish.com. When the package arrived on May 1st, it only contained one 20ml bottle of Alien. I immediately requested a full refund, provided photos as evidence of the discrepancy, and highlighted the seller's dishonesty in misrepresenting the quantity on the package label. Despite the initial promise of a refund, the status of my order changed to "solved" without any reimbursement being processed. I have had to continuously reopen my refund request since then, encountering delays and unresponsiveness from customer support. The store seller in question is Jinhan, and the order number is LL[redacted]99CN. I feel frustrated and stressed about this ongoing issue and insist on receiving the full refund along with shipping costs as originally requested on May 1st, [redacted]. It has been a challenging process trying to resolve this matter, and I hope for a prompt resolution to rectify this situation.

I recently encountered discrepancies in the prices of items I wanted to purchase on the website. Despite the advertised prices being lower, the total cost in the Cart showed a different amount. Even after contacting customer support, I received a response directing me to submit a ticket under 'Order Issues' instead of 'Account Issues'. Following the instructions provided, I was unable to find a resolution. It's disappointing to face such challenges when trying to make a purchase.

Hello, I wish to address an issue regarding two orders I placed, one for a small robot dog and the other for an intelligent watch. The robot dog cost $[redacted].05, and the watch cost $[redacted].00. Despite receiving numerous notifications of delays, I never received the items. I later learned they were no longer available and received a credit on my Capital One credit card. However, I was subsequently charged for the items. I never signed for any delivery as required. I kindly request proof of delivery or a refund. As a loyal customer with more orders pending, honesty and prompt resolution are appreciated. Thank you, Yvon G.

Continuando con mi reclamación, necesito resolver esta situación que me está generando mucho estrés. Les ruego encarecidamente que cumplan con el compromiso que tengo con ustedes. Es decepcionante ver que no responden a mis quejas y reclamos de manera seria. No es correcto ignorar las inconsistencias en el negocio y fallar a otros usuarios. ¿Por qué no cumplir? Satisfacer al cliente resulta en más clientes y beneficios. ¿Por qué ignorar mis justas reclamaciones? ¿Alguna vez han pensado en la situación del cliente? ¿Comprenden la frustración de pagar por algo y no recibirlo? Deben esforzarse por mejorar y cumplir con lo prometido. Es necesario prestar atención a los clientes, no solo obtener su dinero, sino garantizar su satisfacción. ¿Cuándo se resolverá esta situación? 🤔

This is Tiffany, and I am speaking on behalf of my daughter Tori H., t o r i a h. I have reached out through various means without success. I find it frustrating that I would have to pay $5 for assistance regarding unauthorized charges on my mother's account, exceeding $1,[redacted]. Tori has been making unauthorized purchases, and despite her assurances of stopping, the charges continue. I have managed to get one charge refunded from PayPal for $[redacted].35, but over $[redacted] in charges remain. This situation needs urgent attention as my mom's account is still being debited without authorization. Please cease all activity on the account and assist in refunding the remaining charges. Kindly contact me at your earliest convenience at [redacted], as this issue involving a minor and unauthorized transactions must be resolved promptly. Thank you.

I placed an order on May 3 and was charged $49.55 for three $3.00 headwraps, totaling $9.00, and $39.00 for shipping. Upon realizing the high shipping cost, I promptly requested a refund. After being informed via email that I would receive a refund in 3 days, I cancelled the order. Today, I unexpectedly received what appears to be three headwraps in the mail. Surprisingly, they arrived swiftly despite a past delay in a previous order. The inconsistency in shipping time is concerning. The headwraps that accompanied the order were not the free caps I previously received but instead cost $3.00 each in shipping fees. They arrived in a single package that seemed light. I had skipped viewing the total cost before the deduction from my account, a detail that feels misleading. The lack of an invoice within the package is frustrating as it doesn't provide any item numbers. Additionally, the phone number provided seems to be unreliable.

I am currently experiencing difficulties returning a defective item from wish.com. Their return process requires selecting a reason for the return, but the only option available implies that I made a mistake ordering the item. I disagree with this as the tablet I purchased was misrepresented, and I do not wish to bear the return shipping costs. The tablet lacks branding, the touch screen is malfunctioning, and it has issues like spyware. I am disappointed in the quality given the amount spent, and I will not be making any future purchases from them. I caution others not to buy items worth more than $20 from their platform to avoid frustration.

I purchased a waterproof HD 1080p camera from Wish. I have not submerged it in water, only used it for videos on my motorcycle. Unfortunately, while attempting to switch modes recently, the camera stopped working completely. Despite resetting the battery and screen coming on, none of the buttons respond. Additionally, the date reset to January 1, [redacted] consistently. I reached out to Wish for assistance, but have not received a response. This issue mirrors a past experience with another item from Wish. I am disappointed with their lack of response within the promised timeframe. I am seeking help with my defective camera, as it is unusable after just a few weeks. The camera cost $50, and I have requested a refund or replacement including shipping costs. However, I am yet to hear back from Wish.

Subject: Assistance Needed with Pending Refund from Order [redacted] Hello, I am a customer who has been patiently waiting for a refund from Wish. Despite numerous emails and requests for assistance, I have not received the reimbursement I am owed for canceling order number 5cb22010efb4c8564b71e9b0, confirmed by Wish on April 13, [redacted], with a successful transaction and a charge of €25.00 on my account. I successfully received a refund of €8 directly on my Wish card, which was used for purchasing other items. However, the remaining €17 refund, requested to be returned to the original payment card, has not been processed even after 23 days. I have personally visited my bank and post office, confirming that the charge in favor of Wish went through, but the reimbursement to me never occurred. I kindly request the immediate return of the €17.00 wrongly withheld or provide me with appropriate contact information to address this matter effectively. Looking forward to your prompt response. Regards, Dr. Elisa T.

Subject: Urgent Attention Required Regarding Myntra Credit Redemption Issue Dear Sir/Madam, I am writing to bring to your attention a persistent issue with your portal that has been unresolved for over 20 days. Specifically, I have a RS.[redacted] credit in my Myntra account that I am unable to redeem. Despite numerous attempts to place an order, each one is cancelled. I have contacted customer service and have been repeatedly informed that there is a technical problem they are working to resolve within 48 hours. However, the problem persists. It is incredibly frustrating to be unable to access my own funds. I believe swift resolution is crucial, especially for a reputable company like MYNTRA. If this matter is not addressed promptly, I will have no choice but to escalate it on social media and pursue legal action through customer court. I kindly request that you expedite the resolution of this issue or directly credit the funds into my account. I appreciate your prompt attention to this matter. Thank you for your cooperation. Sincerely, Ruchi A.

I never received a tracking number despite having a confirmation number since the third. The laptop I ordered has not been shipped out yet, causing frustration as it was supposed to arrive on Thursday. I am disappointed to receive an email stating that my order was canceled and I will not receive a refund until the 27th. I did not authorize the cancellation and find it unfair that my money is being held for a week without the item being shipped. Please consider shipping the laptop overnight to rectify the situation.

I have had a terrible experience with this company's customer service. Despite repeatedly requesting the cancellation of my order and pre-emptively advising against processing it, they proceeded with the order after verifying my account information. I am extremely disappointed with their incompetent robotic customer service and will not be engaging with any such company in the future.

I made a purchase on WISH for boots on April 24, [redacted], with Order# 5cc0910f11182d6bfec977fd. The total was $39.00. I got an email from the seller (bamian3906qing) on May 4 at 2:34 pm stating that the order was delivered on May 3, but I didn't find it at my home. I reached out to customer support, but they couldn't assist me further, claiming the package was delivered. I seek your help to either get a refund or to receive the product I bought. This situation has soured my experience with WISH, and I still have more orders pending. I appreciate any assistance you can offer to resolve this issue.

I have been struggling to make a purchase for almost a month due to the promised temporary hold on my credit card not being placed, causing an issue where I had to ask a friend to help. However, I now wish to update the payment method to my own credit card and am encountering difficulties. I am confused by the lack of assistance in making this change. The situation has been ongoing for too long, and this level of customer service is disappointing. It is frustrating that there is no option to speak with a customer representative over the phone. I hope these issues can be resolved promptly. Sincerely, Lioba C.

I purchased a camera that arrived damaged. After contacting Wish, I was instructed to return it for a refund. Despite sending it back, I have not received the refund. When I reached out via email, I was advised to open a support ticket for the item. Unfortunately, I am unable to do so because the system shows a pending refund. The only choices available are to print a shipping label or cancel the return. This process has been ongoing for over a month, with no resolution in sight. It's frustrating being stuck in this loop of communication. I appreciate any assistance you can offer.

On May 2nd, I placed an order for $45.10. The next day, May 3rd, I was reviewing draft orders for the upcoming month, as I typically do, to adjust them to fit my budget. However, I was unexpectedly charged for two draft orders as if they were placed: one for $97.69 and the other for $[redacted].84. I have already contacted my bank and filed claims for these unauthorized charges. I urgently need these two draft orders, which were not intended to be finalized, to be canceled. The order number for the $97.69 charge may be 5ccc5027d65b2c4a83bd6f. Unfortunately, I do not have the order number for the $[redacted].84 charge. As a disabled senior on a fixed income, this unauthorized total charge of $[redacted] has significantly impacted my finances. I request that further shipments related to these charges be stopped, and any already shipped items can be adjusted accordingly. My legitimate order #5cc[redacted]4b2871e0d359c7 for $45.10 remains valid. I kindly ask for prompt assistance in resolving this matter to everyone's satisfaction. Thank you. Kathleen N.

Hello, my name is Doreen Yepa. On May 8, [redacted], my daughter intended to purchase Glow in the Dark nail polish for $1.90 plus tax. However, after placing the order using my MasterCard, we were shocked to see a charge of $72.?? on my card. This discrepancy is concerning as the total cost should have been $1.90. I kindly request the cancellation of my daughter's order under the name Asia Yepa at P.O. Box 54, Jemez Pueblo, NM [redacted]. I am seeking assistance in resolving this matter promptly. Thank you, Doreen Yepa.