Wish Customer Service Issues

I have noticed unauthorized charges on my account for your products every day since my 11-year-old visited your website. We have not received any products, and this is causing financial strain as the funds taken are meant for other bills. I urgently need to resolve this issue as I am on a tight budget. Kindly refund all the money taken from my account. Your prompt attention to this matter is appreciated. Thank you.

I recently placed an order with Wish, but they inexplicably canceled it without my consent. My package delivery is now delayed, and I'm not sure why. I would like to understand the reasons for the cancellation and the extended delivery time. Additionally, I am concerned about the delayed refund process. Communicating with them is frustrating, as it takes days to get a response that doesn't address my concerns. I am considering contacting the Better Business Bureau if I cannot speak to a live representative soon. This lack of communication and unprofessionalism is unacceptable.

I need my package to arrive by Mother's Day, which is only three days away. I am hoping to upgrade to fast shipping or expedited shipping to ensure my order arrives before June 2nd. Waiting until June 2nd is too late for me, as I want to receive my package on Mother's Day itself. I specifically need the pants I ordered in time for the occasion, which falls on Sunday, the 12th of this month, just three days from now. Please prioritize my shipment and consider using priority mail to guarantee it arrives on time.

I ordered with express shipping on May 1st to receive my item by May 8th. However, the shipment did not arrive as promised. I contacted DHL Express, and they have no record of the shipment yet. It is now May 9th, and I am still unsure of my product's whereabouts. I paid extra for express shipping, so I am disappointed. I need a refund for the express shipping, details on where my product is, and an explanation for the delay. I leave for vacation tomorrow and still don't have my item. Thank you.

I'm having trouble logging into my Wish account as it doesn't accept my password. Clicking on 'forgot password' is supposed to send a new link, but I haven't received it after trying five times on different days over the past month. This issue prevents me from tracking my orders and knowing if they have been sent. I've reached out to Wish via email multiple times, but it seems my messages are not being read.

I am seeking assistance regarding an order issue I encountered. On April 20th, I placed an order with order no. 5cbb4c[redacted]17587dc1, then promptly canceled and reordered the items I wanted with order no. 5cbb5143a24dcd48d84cbd7e. Despite being within the cancellation timeframe of 8 hours as stated in your policy, I was informed that the initial order could not be canceled. I have made numerous attempts to contact your customer service team via 46 emails to secure my refund, but have faced delays and lack of resolution. This level of service is unexpected from a company led by individuals like Mr. Peter Szulczowski and Mr. Danny Zhang who are esteemed alumni of Waterloo University. Today, I received a package with tracking number LL[redacted]74CN which I intend to return. I urge for a swift resolution to this matter. - Maxine

I recently purchased the 1080P Wireless Security Camera System but encountered an issue with my credit card. When trying to resolve it, I was asked by WISH for a copy of my bank account statement showing a recent purchase from them. Since I haven't made any prior purchases, I am uncomfortable sharing my banking information. I am concerned that this situation might cause me to miss out on receiving the item I ordered. I would appreciate your assistance in resolving this matter. Thank you.

What should I expect? I am still waiting for the hats, the food container, the sealing stamps, the miniature garden figures, etc. It has been five months since I made my purchase, and there has been no delivery as promised. It's disappointing that there are so many interesting items to acquire, but the service provided is truly pitiful. Customers like me seem to be undervalued, even though we are the essence of your business success. Perhaps I am mistaken? 🤔😏

I did not receive the shirts I ordered, and an extra purse was included that I did not request. Despite canceling the purse the same night I placed the order, it was still sent to me. I got an email confirming the cancellation and promising a refund, although I'm unsure about the charges for each item. I've been unsuccessful in reaching a live representative via the provided phone number. I urgently need details to return the unwanted items and request a waiver for the shipping fees related to the purse I did not want. Surprisingly, my email address has not been acknowledged despite numerous attempts to communicate. It is [redacted]

I am dissatisfied with my recent Wish purchases. Despite being asked to be patient due to a postal strike, I have yet to receive my items. I am concerned about the lack of control Wish has over the stores under its name. I ordered multiple products such as phones, Bluetooth speakers, earbuds, a stun gun/flashlight combo, gold chains, watches, and more but have only received a fraction of them. As a loyal customer, I expect to receive what I paid for and not lose my money. I understand the challenges of the postal strike, but this situation needs to be resolved promptly. I hope to hear back from Wish regarding this matter. Thank you, Paul M.

I have been a loyal customer of Wish.com since last year. Recently, on May 6, [redacted], I placed an order for a Seiko watch using my Amex card. After receiving a confirmation notification, I noticed that my order status changed to "pending review" and I was requested to provide my ID. I promptly sent pictures of the front and back of my California driver's license. However, on May 9, the order was unexpectedly cancelled, and I discovered that the amount had been charged to my Amex card by Wish, with a promise of a refund. I decided to repurchase the watch from a different merchant, but now Wish is requesting my bank statements as part of the review process, something they have not done before. I simply wish to cancel my order, but unfortunately, I am unable to do so without submitting my bank statement to them.

On May 4, [redacted], I received numerous emails from wish.com regarding refund requests I never initiated. Additionally, I was notified of an attempt to change my account's email address to a different one, which I did not authorize. Consequently, I am unable to access my wish.com account since then. Despite multiple attempts to reset my password through the wish.com app, I have not received the password reset link, likely due to the unauthorized change of my email address associated with the account. I suspect that my account has been compromised, and the email address has been altered to redirect notifications. Following wish.com's suggestions to check spam folders, ensure that ISP is not blocking wish.com's emails, and adding their email to my address book did not resolve the issue. Despite reaching out to wish.com's support team four times since the incident on May 4th, the two most recent attempts have gone unanswered. At this juncture, I urgently require wish.com to reset my account to the correct email address. Your assistance is greatly appreciated.

Hello, I would like to request the cancellation of any future orders being delivered to my account. There seems to be a mix-up as someone else is connected to my phone and IP address, placing orders that I did not authorize. Recent deliveries such as the clock camera radio arrived damaged because it was inadequately packaged in a plastic bag instead of a box. I am dissatisfied with the way Wish handles packaging for electronics sent through the mail. I have not received the items promised, and it appears they are going to another individual. I will refrain from making further purchases until my account is refunded for unauthorized transactions. I would appreciate the opportunity to discuss this matter with a representative, though contacting them by phone has proven difficult due to poor service and communication. I have taken steps to report this to PayPal and my bank. Feel free to contact me at [redacted]. I eagerly await a resolution to this issue. Thank you. Best regards, Cookie N.

My Wish account has been compromised! On May 11, [redacted], I received three emails at my [redacted] email address. The first email confirmed an order on my Discover card that I did not make. The order number is 5cd73a3d[redacted]e2e2cdc7e. The second email was a refund request using Wish cash credit for the unauthorized order. The third email was sent regarding a change to my Wish account email address, which was not requested by me. I have contacted Discover to report the fraudulent charge and have deactivated the card. Despite my attempts to reach Wish customer support via email, I have only received automated responses. Seeking assistance to address this issue promptly. Thank you.

I had items in my Wish shopping cart, but when I checked my bank account, I discovered that they had deducted £43 without me placing the order. I hadn't even been on the site because I was away, so I hadn't pressed the buy button. I contacted their customer service, and they said someone will respond in 2-3 days. This is not satisfactory as they took my money without authorization. They need to refund it immediately as I need it for rent. They informed me that the refund will take 14 days, but this is not a refund, it's my own money they took. Additionally, they have only canceled one order when I asked for all orders to be canceled and a full refund. I am very frustrated and will not be using their services again.

I recently discovered fraudulent activity in my credit accounts after my husband's passing and suspect it was due to someone hacking my Facebook. Despite always being diligent with my bill payments, I noticed unauthorized transactions related to stock trading. I reported the incident to Facebook, closed my account, and took steps to secure my finances. Being a retired optician with a strong credit history, I was surprised to find unfamiliar charges and unauthorized trading actions linked to my accounts. To rebuild my credit, I received new credit cards and diligently paid off all balances. For security reasons, I destroy all statements after reviewing them. Despite these challenges, I strive to stay on top of my finances and protect my credit score, which currently stands at a healthy [redacted]. Regards, Anna H.

Hello, I have always bought from Wish and have had good experiences. I have renewed my Postepay card, and the new card numbers and three-digit security code on the back are causing issues. Unfortunately, I am unable to update them. I have tried everything, uninstalled your app, but now I have trouble reinstalling it and making purchases. Why am I experiencing these problems now? Can you help me? Thank you... I forgot to mention that every operation I attempt, even when buying, I see a message stating I have issues with my account.

I noticed that the 50% discount with the code AWESOME was not applied during checkout as advertised until May 14th. I've paused my purchase until this is resolved, as I only have one day left in the current offer. Additionally, it would be beneficial if the measuring sizes (in inches) of the craft dies were listed. This information is crucial for me as I prefer both small and large sizes and would like to be able to select accordingly.

I purchased a 26-inch blue rolling luggage that was too large, and I returned it at a cost of $32 for shipping. The initial purchase also cost me $32. I am requesting a full refund of the purchase price and half of the shipping fee. Since early April, I have been struggling to resolve this issue without success. I am frustrated by the lack of human assistance and numerous back-and-forth communications. I prefer to be contacted by phone by a human representative rather than a robot. I appreciate the products available on the website but need assistance with my refund. Can someone please help me with this matter?

I just placed an order with you, and it was supposed to be $19.70 including shipping and my 10% discount. However, the price was raised to $26.90, which is an extra $7.20. I am not willing to pay this increased price when I agreed to $19.70. I have faced multiple issues with your service, first struggling to access your website on my desktop computer and now this unexpected price change. If you cannot fulfill my order of 8 items for the agreed-upon price of $19.70, then I request to cancel my entire order.