Wish Customer Service Issues

I have not received an item I ordered from your company. I spent $[redacted] on items from Wish and have not received anything. When I tried to request a refund in Wish cash through the app, it flagged my account for taking advantage of the refund, which is not true. Now, I am unable to get a refund for the other items I purchased. This is the third time I have had issues with your service, yet I continue to order from you. I am very dissatisfied and frustrated. I would appreciate some assistance with getting a refund for the remaining items that I still have not received due to my account being flagged. It would be beneficial to have a customer service number to speak with a live representative instead of dealing with automated responses. I ordered some items in November and it is now January, so I have been patient enough. My boyfriend is also upset because he allowed me to use his card for this purchase. I urgently need this situation resolved.

I have encountered issues with multiple orders of a hutch from various sources on Wish. Despite several refund attempts, I recently received a notification that my hutch had been shipped, months after the initial purchase. Following a notification of delivery, it turns out the received item was a low-cost cord instead of the expected hutch. When I reached out to Wish, I was informed my account was flagged for excessive refunds. Despite my consistent spending and patience, I was disappointed by the lack of resolution. I have been trying daily to contact them with no success. My main desire is to receive the hutch I ordered. If this issue persists, I am considering closing my account due to the frustration and inconvenience encountered. I have tried to be understanding, but this situation has become untenable.

My account was compromised at the end of September, and I promptly contacted Wish support. On September 30th, two unauthorized orders were placed. Despite cancelling the orders and selecting a refund to my debit card, the funds were refunded to my Wish cash balance instead. I have screenshots documenting my refund preference. I have been in touch with Wish weekly since September but have not received the refund to my card as requested. Wish support advised me to create a new account and delete the old one, but I prefer to resolve the refund issue before doing so since $[redacted] remains in my Wish cash. I hope to use this amount for a purchase on a new account and can provide screenshots and email correspondence for reference.

Hello, I recently received a phone from Wish that I am pleased with, except for the camera not being the 16MP as advertised. I have received refunds in the past, not due to my requests, but I believe better communication with vendors is necessary to avoid such issues. I have ordered electronics that did not match their descriptions, including one non-functional item. I am seeking customer support to address these discrepancies. I suggest Wish conduct random quality checks and improve communication between customers and vendors. Refunds were given without allowing me to address my concerns. I aim for transparency and honesty to prevent misunderstandings in the future. I hope for a positive dialogue to enhance the experience for both customers and vendors. Thank you for your attention. Warm regards, J. C.

I would like to inquire about the cancellation of my recent order. I also received an email requesting my bank statement, which I found confusing as I paid with my MasterCard. Could you please clarify the reason for the cancellation and the need for the bank statement? Thank you. Email excerpt: Hello, We need additional information to verify your account. Please provide your email and a screenshot of a recent bank statement displaying a purchase with us. Order Details: - Email Address: [redacted] - Shipping Address: Goretti Vicente, 7-95 Morning Calm Drive, Cambridge, Ontario N1R 8H7, Canada - Payment Method: MasterCard ending in ****[redacted] - Order Placed: Jan 14, [redacted] - Refund Details: $30.00CAD refunded on Jan 16, [redacted] for item "Elephant Plush Toy" - Reason for Refund: Merchant was unable to fulfill the order due to an account issue. Please contact us for further assistance.

I referred a friend to your company, and he is extremely upset with me. He ordered a guitar/ukulele tuner with a clear description that stated the battery was included. Despite providing photos and the item's instructions showing the battery should be included, your company claims it isn't. He ordered the items on November 3rd with a promised delivery date of December 16, [redacted]. Many items have not arrived, and when he contacted customer service, they promised a refund in 10-15 days which has also passed. Now, he's blaming me for the trouble and feels robbed by your company, especially during the holidays. He's asked me to resolve this since he no longer has access to the email account used for the order. The debit card used for payment is under the email charlesandchristine[at]gmail or yahoo[dot]com, with the name Charles Mendiha at [redacted] N Beretania St #[redacted], Honolulu, HI [redacted]. Please help me sort this out before he takes legal action against your company.

Regarding your customer service at Wish, I would like to point out the following: 1. A "true" support service should allow the customer to ask what they want to communicate/know, instead of just providing pre-set questions and answers or FAQs that are not helpful. 2. You should refrain from judging those who contact you, stating they are not reliable for utilizing Wish's offered guarantees excessively. As for my experiences: I have only had issues with purchases twice, and both times I followed your guidance. The first time, I accidentally ordered the item "Hot Hard Disk Support Super-speed USB 3.0..." with order number "5b7061ffbf56a815b07b9f52." I contacted you to cancel, and you advised me to wait for it to arrive. Eventually, you offered a refund, which I accepted. In the second case, I bought a "300M Wireless-N Wi-Fi Repeater..." with item number "5bfc516684b699219f7aaafd." After receiving it, I contacted you because I had trouble installing it and sought guidance on what to do next. Even the seller couldn't provide useful information, but you offered a refund instead. However, I merely wanted to install it to use the product that still interests me. I do not appreciate being labeled as unreliable; the issue lies with you or your sellers not fulfilling promises made. I have purchased on Wish in good faith, even after the second disappointment, before being deemed "unreliable" by you. I am unsure if I will continue to shop on Wish, despite doing so in good faith even after being let down twice before being deemed unreliable by you. I know this may not concern or affect you, but it matters to me to maintain my integrity. Antonio Gioffreda P.S.: I am also forwarding this to my computer magazine "Computer idea!" and the Consumer Association "Altroconsumo," of which I am a member with ID number [redacted]-89. Both recipients are authorized to publish my feedback in their respective publications for awareness.

I've had issues with the last 3 orders and have been seeking compensation for items I never received from my previous 6 or 7 orders. Despite reaching out to customer service multiple times, I keep getting the same repetitive responses. As a long-time customer of Wish, I used to be a fan until this past year. I have placed orders for birthdays and Christmas, only to have the items not arrive on time, leading me to spend more time and money purchasing replacements in-store due to being disabled and on a budget. I've requested multiple times for someone to reach out to me, perhaps with a gift card or Wish cash, to acknowledge and address the inconveniences I have faced. It's disheartening that customer service seems indifferent to the impact these delivery issues have on their customers. I hope to escalate this matter to someone who can better address my concerns and the extra time and money spent due to poor service before taking further action with the BBB.

I am requesting that this message be escalated to a supervisor or someone in authority. Despite my attempts to resolve this matter with wish.com, I have faced unresponsiveness. I have taken the step to contact the UK financial ombudsman due to an unauthorized charge of £[redacted] on my bank account on November 6, [redacted]. Despite being told that a refund would be processed within 5 to 15 working days, it has now been two months, and I have yet to receive the refund promised. I have been patient and given wish.com the opportunity to honor their commitment, but the lack of action is unacceptable. I have a scheduled call with the financial ombudsman on January 7, [redacted], and if the refund is not processed as agreed, I will pursue legal action through the financial claims court. The customer service I have received has been unsatisfactory, with promises made and not kept, and a lack of accountability. I demand that this matter be resolved promptly. The original order reference number is 5be3cfdf0255dc644cd5501c.

I ordered an Android phone from your company with order number 5a5E[redacted]329704E40. Unfortunately, my email was hacked, and the hacker was able to track the delivery date and time, ultimately stealing the phone. I paid extra for fast shipping, but the delivery dates kept changing. After requesting a refund, the phone miraculously showed as delivered the next day, though I never received it. I was instructed to provide documents of the theft for a refund, but I am struggling to reach support as the email provided is invalid. I have completed mail fraud paperwork and attempted to send it in. I hope you can assist me promptly. My name is Kelly M. Roberts, email [redacted], phone [redacted], and my address is [redacted] Millrock Church Rd, GrayCourt, SC [redacted]. Thank you for your help.

Subject: Assistance Needed with Order Issues Good afternoon, I am unsure how to get in touch with you; can you assist me? I ordered several items almost a year ago that never arrived. After I filed a complaint, I received a refund. In November [redacted], I ordered more products, including a swimsuit. Instead of one, I received two. I reached out to inquire about returning the extra item. Additionally, the two pants I ordered were much too small. I contacted to inquire about an exchange. Lastly, the duvet I ordered in a double size arrived as a queen, marked with a "D" in marker. Each time I raise these concerns, I receive the message below about excessive refunds impacting the platform. How can I be flagged for legitimate issues? Why are my concerns going unanswered? Moreover, I have not received other items due on January 13th, and I am unable to lodge a complaint. What if they never arrive? Please help me with these matters.

I have submitted a letter to update you on the status of my orders placed on Wish last November, which have not yet arrived as of January 17, [redacted]. Below are the tracking numbers associated with each order: - W[redacted]536EPC for Women's Fashion Earrings with Round Blue Topaz - W[redacted]391EPC for the Antique Silver Rose Quartz Ring - W[redacted]835EPC for the Aqua Color/Ultra Light Down Jacket Winter - W[redacted]279EPC for Women's Fashion 3/4 Sleeve Waist Floral The tracking information on Wish's website shows the last update on November 13, [redacted]. I've waited a considerable amount of time without receiving the items, and thus, I am requesting a full refund. I am prepared to dispute the charges with my bank if needed. After requesting a refund, I was given two options: Wish dollars or a cash refund. Opting for cash back, I was instructed to use a Pay Near Me Cash Slip at CVS. This process has led me to believe that Wish may not be handling refunds properly. I am eager to hear a resolution that can change my current opinion of Wish.

I purchased an 80cc bike motor kit for $[redacted].00 on wish.com and instead received a rear bike seat rack valued at $10.00. I urgently need the motor for a college midterm project due by Tuesday. Despite two days of contacting wish.com, I have not received any compensation. I am distrustful of the situation and suspect foul play rather than a simple mistake. I am willing to return the incorrect item once I am either refunded the $[redacted].00 or receive the correct motor kit. I am prepared to pursue legal action but would prefer a resolution that involves me receiving the correct order or being refunded promptly. This mix-up has caused me additional expenses, time, and stress that could have been avoided with proper business practices from wish.com.

I'm Denise Chandler. I placed an order around January 25th. Here are the details of my issue with FedEx. They left my $50 air mattress downstairs in the lobby of my low-income housing building instead of delivering it to my door. This has been an ongoing problem as they claim the package was left in my mailbox when it was not. Living in a high-risk area, having packages left unattended is a security concern. Despite contacting customer support, no resolution has been reached. I want a refund for the mishandled delivery. It's crucial that FedEx delivers packages to our doors, like other carriers do. I'm frustrated by the constant issues with FedEx's delivery practices. I have spoken to a supervisor at FedEx, and they advised me to contact the vendor to open a claim for the missing item. This situation has caused undue stress on me, especially considering my health conditions. I urge the vendor to follow up with FedEx to resolve this matter promptly. Thank you.

Subject: Regarding Shirt Return Hello, I am Barbara, and I wanted to let you know that I received the wrong size shirt in my recent order placed on Jan 1, [redacted]. The shirt I purchased for $19.00 is a grey "Mom Life" sweatshirt with a heart graphic in grey color. Unfortunately, the size I received is L, but I need it in XXL. I would like to return the current shirt and exchange it for the correct size without any additional charges. The label on the shirt is "Evoplove." Please advise me on the return process, including the address to send the shirt back to and details on receiving the correct size XXL shirt. You can contact me via email or through a relay interpreter VRS at [redacted]. My email address is [redacted] Thank you for your assistance. Sincerely, Barbara J. [redacted] Franklin Commons Circle, Franklin, Ohio [redacted]

I ordered several items that have not arrived since April. The tracking numbers never worked, so I doubt they made it to my door. I would appreciate receiving the free items I ordered. I have heard others experienced the same issue. I considered reordering but paid a lot for shipping. I trusted the business but received nothing. I only request the free items as compensation. Many people feel the same way. I believe I deserve this. I am disappointed because I found many cool items on Wish, and this was my first order. None of the tracking numbers work. I am unsure if you are affiliated with Wish, but any help would be appreciated. Receiving a response would be better than their automated replies. I am frustrated as there are more items I want to purchase, but being let down once makes me cautious. Thank you for any assistance; it is better than the lack of response from Wish. Wish not compensating for their mistake with free items is disheartening. Looking forward to hearing from you.

Since Christmas, I have been dealing with ongoing issues regarding your customer service. I am still unable to place my order because my account is locked, despite having $[redacted] in my Wish account. I just want to be able to use my money. Furthermore, I have not received the promotions and benefits that a first-time customer typically gets. My initial order was canceled without my consent, and I still haven't received the same perks. It's frustrating that I added funds to my account at the beginning of December and have yet to make a purchase. WISH's customer service is the worst I have ever encountered.

I recently received a pair of Apple i7-type headphones, but unfortunately, they sent me two right earpieces. This means I cannot use them as intended. When I tried to complain, I received a message stating that I had complained too frequently. This is frustrating as I just want the correct left earpiece and for them to lift the complaint block on my account. If this is not resolved, I will have to consider leaving a negative review on Facebook and contacting the press. I expect to receive what I paid for and to have the ability to address any future issues with their products.

I attempted to buy multiple pairs of earrings with my debit card, a method I've used frequently. However, in my most recent try (around a month ago in [redacted]), I encountered an error message asking for my bank statement. This request is unusual, as no other company has ever made such a demand. I refuse to comply with "Wish" on this matter. There is no valid reason for this request, and I wish to cease receiving emails and promotional offers at my email [redacted] belonging to Darlyn D Weikel. A satisfactory response is needed; otherwise, I will escalate this issue to my bank and the authorities.

My daughter purchased items UQ[redacted]88CN and WOO[redacted]DLEB in an order that was shipped on December 11, [redacted], but we never received them. I have reached out to you multiple times, hoping to resolve this issue and receive the products. One of the bracelets she ordered for me broke after only one use, and a ring I bought turned from silver to copper within three months. Due to requesting refunds, my daughter's account, identified by [redacted], has been blocked. She only wants to receive the orders. Additionally, I purchased two other rings/bracelets that broke immediately, and although replacements were sent, they also broke within days.