Wish Customer Service Issues

Hello, I recently reviewed the items in my shopping cart and proceeded to the final page to verify the total, including VAT, which I intended to pay later. However, I did not confirm the order. To my surprise, the payment was processed without my consent when I attempted to return to the previous page. I am frustrated by this situation as I had a £40 discount code to apply. Although I still want the products, I insist on receiving the discount I did not authorize at the time the payment was made. I am deeply concerned because this unauthorized transaction may lead to overdrawing my bank account and incurring daily charges. My discount code is IS rzpykvb. I urgently request your prompt attention to this matter to rectify the situation. Your immediate response would be greatly appreciated. Thank you. Amanda M.

Hello, I'm Jose. I recently signed up with Wish and ordered some Christmas gifts. However, there was an issue with my account and my orders got refunded. I sorted it out with my bank and contacted Wish customer support. After being assured everything was fine, I started reordering my items. Unfortunately, I got charged twice for one of the items, so I had to wait for the refund before reordering everything. To my dismay, one of the items that was refunded once got refunded again, with a reason stating it didn't fit, even though I didn't even receive it. This particular item was marked as shipped but hadn't been delivered. I'm worried about not having it on time for Christmas. Can someone assist me with this? I want everything sorted out before Christmas morning. Thank you for your help. Jose R.

I have been a customer for a while and appreciate the services you offer. However, there have been instances where I had issues with receiving defective products or items not matching their descriptions. Recently, I had a fish tank light electrocute me and harm my fish. While I believe you are doing well overall, there are still some areas that need improvement, especially in how customers are treated when addressing such issues. I hope to see better communication and resolution processes in the future. You can reach me at my alternate email, [redacted] Thank you.

I have tried this site a couple of times already, so this will be short and to the point. Recently, I joined Wish and had my first orders refunded due to account issues. Not even a week later after the refund was processed into my bank account, I reordered the items and added several more. Today, I received an email stating that one of the items had been refunded per my request. This was after it had gone through processing, labeled as shipped for 3 days, and the reason given was that it didn't fit - which is inaccurate as I haven't even received the item yet. It's a pair of shoes I ordered for one of my kids for Christmas. I would like for Wish to reactivate this order and resume shipping it. It is supposed to be delivered by December 14th, and as I did not request a refund, I expect it to arrive as scheduled. Thank you for your time and assistance.

I mistakenly ordered two quantities of a phone from Wish and realized it after the payment was initiated. I cancelled the order, but as of October 15th, I have not been charged yet. On November 15th, I made another purchase for an Umidigi 4G 64GB phone, but received a different one. I raised a complaint, and they claim to have refunded me, but have labeled me as a problematic customer, preventing me from contacting wish.com for explanations. They sent me the wrong item, so how can I contact Wish, preferably in Italian, to communicate and clarify the situation? Thank you.

I have not been receiving products which is not my fault. The products sent to me do not match the description or listing, which again is not my fault. I am willing to return the products, but if wish.com could refund the amount directly, as the products are useless to me. The quality of the products is very poor and of substandard grade. Sometimes the product arrives damaged or broken, all of which are beyond my control. I don't understand why my account is flagged for raising issues that are out of my control. Wish apologizes for the problems but they persist. I shouldn't have to pay for super bad quality, missing, or damaged items. I need immediate assistance and for the flag on my account to be lifted. Wish should address the issues with its sellers or delivery problems, instead of burdening customers like me with the losses. Please handle my issue promptly and logically.

I have encountered several issues with the products I received from Wish. The items I ordered either did not arrive, did not match the description, were of poor quality, or arrived damaged. I am willing to return the products, but I request Wish to issue a refund directly as the items have become unusable to me. Despite receiving assurances that future orders will not have similar problems, the situation has not improved. It is unfair for my account to be flagged for problems that are out of my control. I should not have to bear the cost of the seller's mistakes. I seek prompt resolution and request my account restrictions to be lifted. Wish should hold its sellers accountable for faulty products and delivery issues rather than burdening customers like me. I urge for a logical and swift resolution to my concerns.

This is my 20th attempt to reach the Wish Network regarding a coat I ordered. I have been inquiring about this coat for almost five weeks, and no information has been provided despite my inquiries. I have your names and will seek legal action for potential fraud and mail fraud in New York. Please reset my ticket and send the coat or refund me. I have a severe health condition and need the coat for warmth. I have proof of receiving packages in the past and do not appreciate the lack of assistance. I plan to involve the Attorney General, Better Business Bureau, and Facebook. Reset the ticket and send the coat, or be prepared for legal action. Feel free to call me to discuss your decision within 3 days at [redacted]. I am serious about resolving this matter respectfully.

I recently made my first purchase on Wish for Christmas gifts, selecting a ladybug rocking chair. However, despite the item being marked as delivered to my back door, I did not receive it. I specifically always have packages left at my front door. I have checked with neighbors without any luck. Unfortunately, customer service has not refunded me or sent a replacement as per their own policy. I have raised multiple tickets for assistance, but upper management has not contacted me. It's frustrating to be out $40 and risk disappointing my granddaughter for Christmas.

On August 24, [redacted], I purchased the Fashion Witch Large Wool Cap Pointed Spire Winter Knit Hat Lady Korean Tidal Basin Cap. After tracking my package for 7 days, the last update was on August 31st, with an expected delivery date of September 24, [redacted]. Despite the app stating a delay and rescheduled delivery date of October 3, [redacted], the package never arrived. Attempts to contact support only led to automated responses assuring me the package was on its way. Now, the app claims I can no longer receive a refund as the deadline closed on November 2, [redacted]. This situation is unacceptable. I no longer want the hat and simply want my money back after such a long wait. This experience has left me dissatisfied, and I will not be making any future purchases through this app. Please refund my money promptly.

I am Magdalena Suarez from Bogotá, Colombia. I have placed orders three times with your company. The first time, last year, I did not receive everything I ordered, and you only refunded me for some items, not all. In the second order, some items arrived and some didn't, and this time, instead of a refund, I received a credit voucher. I used this voucher to place a new order, but most of the items have not been delivered. When I request a refund, I am told my account has had too many refunds and is not eligible. What should I do? Yesterday, December 9th, was the deadline for my products to arrive, and you did not allow me a refund or issue a credit voucher. I have asked for many refunds because you have not fulfilled your end of the deal. Please either deliver the products or refund the amount that was charged to my card three months ago. This is my money, not yours!

Hello, I was charged €40 in October for an item I did not order. Despite reaching out to Wish customer service with proof of the charge and order history demonstrating I did not make this purchase, I have not received the promised refund. Initially, customer service assured me of a refund within 10-15 business days, but after this period elapsed, I saw no reimbursement. Despite providing evidence of the charge, subsequent interactions claimed I was never charged and abruptly ended the conversation. Despite repeated attempts, I have been unsuccessful in obtaining my money back. This issue has persisted for over 2 months now. I have always been a loyal customer to Wish but until this matter is resolved, I am refraining from further purchases on your site. Best regards, Ezra

On Black Friday, I purchased two items - a keyboard and a mouse. I received the keyboard, but the mouse is missing. The total amount I paid was $60.89 AUD for both. The first item is the "K28 Backlit Gaming Mechanical Keyboard Colorful LED USB Wired Game Keyboard 26 Keys Anti-ghosting Free Hand Care," and the second is the "Ray Hell Crazy Mouse Mirror Grinding USB Snake Game LOL Computer Peripheral Accessories Internet Café Gaming Mouse PUBG Cooperation Mouse." I noticed that while searching on Wish, the mouse appears to have the same images but different sellers. Although I cannot confirm the seller, I am certain I made the purchase on Wish as shown in my credit card statement. I am unsure why my order is not showing up, and I would like to understand what happened as I have already made the payment.

On Black Friday, I purchased two items - a Backlit Gaming Mechanical Keyboard and a Ray Hell Crazy Mouse. I received the keyboard, but the mouse did not arrive. The total amount I paid for both items was $60.89 AUD. When I researched on Wish, I noticed the mouse had similar images from different sellers, making it unclear if this was the same seller I purchased from. I have proof of the transaction in my credit card statement. However, it seems like my order has disappeared, and I'm unsure what happened. I would like to understand why my order is missing since I have already made the payment for it.

I received a message from you saying I needed to recheck my order, and now the total went up from $[redacted] to $[redacted]. Also, there have been several instances where both my husband's and my orders were stopped and refunded in the past two weeks. It seems like you are choosing which orders to process and refunding many others. Interestingly, this has never happened in the five years we have been ordering from you. Nearly $[redacted] has been debited from my bank account by your company in the last month, and when you don't like something in my order, you just stop it and ask for my banking statement. I have decided to take my business elsewhere due to these shady practices. I will be contacting Facebook and the BBB regarding this matter.

I really like your website and have found many things that interest me, but I have experienced issues with the gold items I've purchased. Unfortunately, the gold pieces I received are not authentic gold, leading to allergic reactions on my arm, neck, and ankle. I had them verified as fake at a jewelry store. I am requesting a refund for the cost of the items and the shipping charges to be returned to the original card within 10 days. I hope the sterling silver items I bought are genuine. It's important to me to receive what is advertised and avoid false advertising. I appreciate your attention to this matter and would like a prompt resolution. Thank you.

I recently purchased several clothing items from Wish. Despite taking accurate measurements before ordering, the items did not fit. I contacted them about one missing item and received a refund for it and the others that didn't fit. However, I recently got another item that also doesn't fit. When I tried to address this with them, my account was flagged. As a result, I won't be buying clothing from Wish in the future. I still have a few more items on the way, but I anticipate they won't fit either. Sadly, I will not be recommending Wish to my family and friends due to this poor customer service experience.

I have encountered an issue with Wish regarding three items I purchased. I bought a blue dress in plus size on August 25, a mouse on September 7, and a purple bag on August 22. Unfortunately, I have not received two of the items and although I got a refund, it's disappointing as they were not mine. It has been four months now, and I still haven't received the dress and the mouse. This has dampened my shopping experience, and I couldn't buy anything for Christmas fearing the same outcome. I would appreciate receiving the correct items as soon as possible. Despite being a regular customer since January, this experience has left me feeling disheartened.

I initially asked my daughter to use my card to order a PlayStation 4, but then recalled I had found one elsewhere. She canceled the order as I searched for a hoverboard and an iPhone 5 on Wish, which seemed like a good deal. When my daughter attempted to place the order using the same card that was owed $47 for the canceled PlayStation, the transaction was declined. We provided the requested ID and bank statement but never received a response. To fix this, I logged into my account via Gmail and successfully ordered the three items I wanted using my card. However, three days later, I received a message stating that they would refund the money on December 11, requesting the bank statement again. I need to speak with someone about this as the constant texting and emailing is overwhelming, especially since I work long hours. With Christmas approaching, I urgently need to resolve this issue to receive the items promptly.

I am having trouble purchasing products because the website requires a bank statement showing my previous shopping activity for verification. I am hesitant to provide this information online. Is there an alternative method to verify my account? - Callistra T.