Wish Customer Service Issues

Subject: Issues with Wish Order Hi there, I have been a loyal Wish customer for a long time. Recently, I encountered some difficulties as my account got flagged for excessive refund requests, which I believe is unjust. Although I have faced instances of lost items, poor quality, or defective products in the past, the Wish support has always resolved my concerns promptly. Now, however, I am unable to return a pair of Tactical pants due to this flagging. The pants I received are not the right size according to your chart; they are much larger than expected. Despite the requirement to shop more to improve my standing, I am left with no choice but to initiate the return process for these pants. I previously ordered a replacement size before being notified of the flagging. Could you kindly assist me with this matter by providing a return label so I can send the pants back to you? Thank you for your attention, and I look forward to your help in resolving this issue promptly. Best regards, Linda R.

Good evening, I am waiting for packages from the Wish website. While waiting, I came across reviews mentioning a new rule about accounts being flagged for excessive refunds. What does that mean? If a package doesn't arrive by the agreed-upon date, it seems fair for the consumer to request a refund since the promised service wasn't provided. Despite still waiting in this case, as the total order was around [redacted] euros, I would like reassurance on how to proceed if the packages are not delivered. Consumer protection is essential. I appreciate your attention and hope the items arrive without issues, especially since they are all Christmas gifts. 🤞🤞🤞 Thank you, goodbye, and good work. One suggestion I have is to require a recognizable signature or confirmation of delivery for packages, as one of mine was left on top of the mailbox today, risking it being taken by someone else. It's important to improve these small details because some progress has already been made since the platform opened.

Buonasera, vorrei informarvi che il mio account è stato segnalato per rimborsi eccessivi. Sono consapevole dell'importanza di mantenere un comportamento corretto e rispettoso riguardo ai resi e ai rimborsi. Sono un fedele cliente e ho sempre comunicato onestamente ogni inconveniente riguardante la merce che non ricevo. Sono deluso dal fatto che la mia sincerità venga messa in dubbio e spero che il mio account possa essere riabilitato al più presto. Apprezzo il vostro impegno nel garantire la migliore esperienza di acquisto per tutti gli utenti. Attendo con ansia una vostra risposta e spero di poter continuare ad usufruire dei vostri servizi. Grazie mille.

I am encountering an issue with my account. I had been requested to provide a bank statement, but my bank advised against it due to potential fraudulent activity targeting my account. Despite being a loyal customer who has made numerous purchases with your company, I am experiencing difficulty making any further transactions. I may have to explore other options unless this matter is promptly resolved. I expect a full refund for all my previous purchases as this situation has become overly frustrating. Delays in receiving my orders have also caused me inconvenience as I had items planned for specific occasions. Your assistance in resolving these matters is greatly appreciated.

I am unable to use my card ending in [redacted], which belongs to my friend, Julie Alexander. She only lent me her card once. I mentioned that my card ending in [redacted], under Felicia Conant, was the one I wanted to use. You asked for bank statements, yet I don't have any as it is a prepaid card. I don't want to incur costs to obtain the statements. I tried purchasing Christmas gifts, but my money kept being refunded, causing frustration. I have taken my business elsewhere due to the inconvenience and feeling wrongly accused. Going through cancer treatment and supporting my brother in the same battle added stress.

Order ID: 5bdd9e066747e03596ae0934 Store: CreativeYouth I'm seeking advice on why I am unable to update my feedback status with the store. Despite following the process of submitting a ticket under the order concerned, when I reached out with my inquiry, I encountered limitations due to the order being in a refund process. The responses offered only allowed for confirming the order or reporting non-receipt. I have attached screenshots of the issue for reference. After dealing with delays in resolving a simple query about a combination lock for a bag I had purchased, support informed me of a refund being processed without addressing the product's faultiness. This prevented me from providing the necessary unsatisfactory feedback for the faulty product, which was meant as a Christmas gift. The handling of my case by the support team, with ticket #: [redacted]4, has been frustrating and unprofessional. I suggest that the development team consider adding an option for "other question" and ensuring that the "edit rate" feature remains accessible to consumers, even during refund processes. I hope to find the necessary assistance through this forum as a final recourse. Thank you for your attention.

I recently made purchases using my DirectExpress MasterCard for Christmas presents. I accidentally ordered some unwanted items and tried to cancel them, but all orders are showing as canceled, and the money has been deducted from my card. I need to buy the gifts, but can't as my money is tied up. I need to speak with someone to sort this out as I'm confused and dissatisfied. A phone call would be preferred over emails due to my limited computer skills. I'm unwell and elderly, and getting out to shop is difficult. Please contact me at 1-[redacted]. Thank you.

Hello, I'm Betty Jones, and I'm unwell, older, and homebound. Despite my limited computer skills, I decided to try using Wish to purchase a couple of gifts for my granddaughter. Unfortunately, I made an error on my initial order and thought I had canceled it, only to receive an email stating that not only the unwanted items but also the ones I wished to keep were canceled, and I was refunded. This occurred on 12/6/18, and the money has been deducted from my MasterCard, but I have not yet received any refunds. As my remaining funds were used for this purchase, I urgently need the refund if I won't receive the products. I believed Wish was a reputable company, but my experience has proved otherwise. I am eagerly awaiting the refunds to reflect back into my account promptly!

Hello, I recently made a purchase on Wish for a pair of hearing aids, one for each ear. Upon receiving the package yesterday, I found only one hearing aid inside. I contacted customer support and was informed the delivery is still pending. However, checking the status today shows it was delivered. When reaching out to customer support again, I was told I am flagged as someone who abuses the refund system. I am puzzled how this label is applied to me when I am simply trying to receive the correct item I paid for, especially as I have returned items in the past due to my own error. I paid £61.20 for both aids, but only received one. I do not seek a refund, just the missing hearing aid needed as a gift for my mother. If necessary, I am willing to return the extra piece as it serves no purpose to me. Kindly advise on how to proceed. Thank you, Charno K.

I am concerned about the recent experience I had with your company. I received the wrong boots instead of the ones I ordered. When I tried to address this issue, I was suggested a refund, but I actually wanted the correct boots. It has been over a month, and I have yet to receive my ring and the other items I ordered. I believe it was unfair to flag my account when I simply wanted to receive the correct items. I have made multiple attempts to reach out to your customer service team but have not received any response. Please refrain from charging my card further until this matter is resolved. Failure to receive my orders may result in legal action. I urge you to contact me promptly to discuss the ring, headbands, and eyelashes that are still missing from my order.

I paid extra for guaranteed delivery yesterday, but my item didn't arrive as promised. I feel like I've been robbed. Please respond promptly or I will take legal action and publicize my experience with wish.com.

I placed an order on November 6th for several items. One of them is the Batman 3D chrome metal auto car logo sticker badge, which was supposed to arrive by December 5th. However, it has been in transit since November 9th and the delivery date was changed to December 12th. Another item I ordered was the wireless car logo door decal light LED laser projector lamp, also scheduled for December 5th arrival. This item reached the destination country on November 16th, with the delivery date also pushed to the 12th. I paid $1.80 per item plus $2.00 for shipping each, totaling $7.60, but I have not received anything yet. I am frustrated because I cannot reach a customer service representative and the online system keeps directing me to wait without providing any useful information.

I am frustrated as my order placed in July from the ztwstore for women's sandals round toe beach has not arrived. The app states I am outside the return window and directs me to contact customer service. When I try to contact them, they refer me back to using the app. Even after emailing directly through the Wish app, I am told to contact them through the app again, creating a loop of no assistance. My order number is 5b250dfbd5b185280db9d6a8. I am disappointed with the lack of support I am receiving despite my efforts to get assistance. I hope the company can improve its customer service in such situations.

My account has been flagged for EXCESSIVE RETURNS. If the products don't arrive, what should I do? Why don't you use certified couriers who require a signature upon delivery? I always order online and have never had issues with Groupon or Amazon. But compared to Wish, there is always something wrong. I receive one out of five products, and is it my fault? I am willing to personally pick up orders at your location to prove my good faith. If a product is faulty, I return it, but I certainly don't lie about not receiving it. I am even willing to cover the return costs if the product does not meet my expectations. Please contact me as soon as possible to resolve this issue. My phone number is [redacted]. My email is [redacted]. Thank you. Sincerely, F.F. Flocco.

I have contacted you multiple times regarding missing products. I have a list of items I have not received, including a miniature violin and a digital scale. I am unsure if they are lost or if my money has been taken without providing the products. Please reach out to me via email or phone to address this issue. I feel neglected as a customer and worry that my money has been taken advantage of. It is crucial that you respond to me as I have not heard back despite my attempts to contact you. My phone number is [redacted]. I am disappointed in the lack of communication and the delays in shipments, some of which were meant for Christmas. Your business practices do not seem fair to me, and I simply want to locate the products I have paid for.

I have tried to get in touch multiple times through phone calls and emails with no response from your support team other than a generic computer-generated message. I purchased two brown dresses (Order # 5c017df9a3fbe65ef7be4043) on 11/30/18 for a total of $26.60 including shipping, but I have not received any confirmation emails or updates on the status of my order. I am extremely frustrated with the lack of communication from your company and the fact that my items have not been delivered. I will be reporting this to both my Visa account and consumer affairs. The lack of response from your 1-[redacted] number is unacceptable. I have officially lost my patience with this company due to the awful customer service and feeling like I have been ripped off. D.Z. [redacted]

I placed an order for a cell phone, but it has been 7 to 4 weeks and I have not received it. The tracking system is not helpful at all, as it doesn't provide any useful information. I was told twice that the package would arrive in 3 to 10 days, but it has been significantly longer. I want either my phone delivered promptly or a refund. If I had known it would take this long, I would have purchased from a different company. I am hesitant to order from you again in the future. My name is V. Thomas, and my address is [redacted] Hurley Hill Road, Morris, PA [redacted]. You claim to have a phone number for inquiries, but I have never come across a company that lacks a working phone line for customer support.

I contacted customer support via email approximately 6 hours ago and followed up multiple times. I purchased a ladies size LG item but received a youth size instead. This was meant to be a Christmas gift for my grown daughter. Additionally, I was supposed to receive free gifts with each order which I did not get. I received emails saying my request has been updated with a number, but I don't understand what this means. I am disappointed in the customer service from Wish. I just need guidance on what to do next. I would like to know how Wish will resolve this and ensure my satisfaction as a customer.

Hello, I'm Jose and I'm a new member of Wish. I've ordered several items in the last week, but the first several orders were refunded due to a payment issue. I thought I had it all sorted out and reordered the items along with a few more. These items were processed, marked as shipped, and I was looking forward to receiving them. However, at 1:30 am on Sunday, December 9, [redacted], I received an email stating that a pair of shoes had been refunded because they didn't fit. I haven't received any items yet, and these are gifts for my kids for Christmas. I would like for this issue to be resolved, and I am hoping to receive my items by the original due date. I did not request a refund for the shoes that didn't fit.

Hello, I am having trouble shipping items under my name, Rashell Beck. I have used this name for shipping in the past, and now I am being asked to use my birth name. I am a transgender woman, and soon Rashell Beck will be my legal name. This change has never been an issue before, and my payment card is not stolen. It would be helpful if there was a phone number to call for assistance. If this problem cannot be resolved, I may have to take my business elsewhere. I would appreciate being able to continue shipping items to me as Rashell Beck. Thank you.