Wise Customer Service Issues

This is regarding my best friend's account who is facing significant apartment issues in the United States, while I am currently in the Netherlands. In order to avoid a court case, he required $[redacted] urgently. I have transferred the money from the Netherlands under my name, Mohammed El Ayoubi, to the account of Paddy Joel Natte. The transaction indicates I will receive a refund. I possess screenshots as evidence to support my claim for the refund. I seek assurance that I will indeed receive my $[redacted] back.

Hi, I would like to bring to your attention an issue I am encountering. My account has been deactivated due to a pending transaction. The pending status arose from Wise repeatedly requesting verification of my identity. Despite submitting verification through Singpass multiple times, the matter persisted, prompting me to opt for sending my ID, which I also completed. However, the transaction remained pending, and the following day, I discovered my account had been deactivated. Attempts to seek assistance led me back to the login/sign-up page, inaccessible due to my deactivated account. Similarly, contacting customer service redirected me to the login page, posing a challenge as my account is disabled. I am in a quandary as I have urgent transactions to fulfill today and lack the necessary funds, causing considerable distress. Your prompt attention and assistance in resolving this matter would be greatly appreciated.

Hello, I attempted to transfer funds from my Japan Post Cash Card to my friend's Wise account, but the transaction was cancelled, and the money has not been refunded to my account. My friend's name is Jasmine Sandover, and the transaction number she has is #[redacted]65. I am currently obtaining a bank statement to provide evidence of the transaction. I would appreciate any assistance on what steps I can take once I have the bank statement. Thank you, Robbie

I am currently in Cooperstown, New York, and I attempted to send money to the Philippines on May 12, [redacted]. The transaction is requesting a micro deposit. I contacted Leatherstocking Credit Union today, and they confirmed they have not received any information yet. According to the Wise app, I should receive an email about the micro deposit within 1-2 business days. Today is March 15th, and I am concerned there may be an issue with my processing. Please advise if there is any problem. Thank you.

Hello, my name is Nilupa Kumari K. and I reside at Alter Matkt 2, Völklingen, Germany. I recently sent 45,[redacted] LKR to Sri Lanka's Commercial Bank of Ceylon on the 15th of January [redacted]. The recipient's name is Mapiya S. and the reference number is #[redacted]75. However, the recipient has informed me that the money has not been received yet. I have sent numerous emails regarding this issue but I have not received any replies so far. I kindly request you to investigate this matter and provide me with an update. Thank you.

Subject: Urgent Issue with Transfer #[redacted]67 Dear Wise Transfer Support Team, I hope this email finds you well. I am writing to address an urgent matter regarding transfer #[redacted]67. The recipient has not received the funds after 10 working days, and inquiries with the recipient's bank confirm that no funds have been received. Upon investigation, we identified an error in the recipient's address. The same address as my Wise account was mistakenly entered as the recipient's address, causing inconvenience and distress. We seek your immediate assistance in locating the funds related to this transfer to resolve this promptly. Your expertise and professionalism are crucial in guiding us through this process. We are open to canceling the transaction or exploring alternatives to rectify this situation. Your prompt action and communication are greatly appreciated. Please update us on the steps being taken to address this issue and any required information from our end. Thank you for your attention to this matter, and we anticipate a swift resolution. Sincerely, Matiullah

I am requesting a transfer of funds to a specified account. I am Lara Tamminen, the wife of Juha Tamminen. A year ago, my husband received around [redacted] euros in total from our friends for his treatment. However, a tragedy occurred. Our loved ones informed me about the previous transfers, and I kindly ask for your assistance in transferring the funds to the provided account details. If my husband were here, he would handle this himself to recover his account.

I received an email from Wise alerting me to a possible phishing scam on May 19th. Upon checking my Wise account, I discovered that all my funds were gone. Further investigation revealed a hidden transfer to someone named Mohammed Hanif on May 15th, which I didn't authorize nor receive any notification about. Remembering a recent email from Wise requesting my phone number verification while I was in Italy, I clicked a link assuming it was for security reasons. I now suspect this email might have been part of the scam that led to the unauthorized transfer. Despite reporting the issue to Wise and filing a complaint with Fraud Action UK, I'm unsure about the next steps to recover my funds as I haven't received a response from Wise. I have screenshots of the phishing email and hope Wise can refund my money.

My brother sent me [redacted] euros from the United Arab Emirates, but due to a verification problem, I couldn't receive the money, so I cancelled the transaction as advised by Wise. However, when my brother received the refund, he only got [redacted] AED instead of the [redacted] AED he had sent. It's concerning that Wise deducted the difference since the transaction was unsuccessful, and they have also deactivated my account. I feel like this is fraudulent behavior from a platform like Wise. My registered email is [redacted] Can someone please help me resolve this issue?

Dear Wise Support Team, I am writing to address the unexpected closure of my Wise account, which I believe to be a system error. I request your help in reactivating my account promptly. On [date of account closure], I received an email stating that my Wise account was closed. I did not request this closure and suspect a technical glitch may be the cause. I have been a satisfied Wise customer for [duration of usage], without prior issues. The sudden closure has inconvenienced me, as my account is vital for my financial needs. Please review the closure and reactivate my account. I assure you that there has been no breach of terms. Details: Full Name: Ahmad Sharif Wise Account Email: [redacted] Thank you for your assistance. I eagerly await the reinstatement of my Wise account. Sincerely, [Your Name]

Hello, I am a victim of fraudulent actions by brokers. CySEC discovered my embezzled funds and transferred them to TransferWise. My husband and I took out a loan to settle debts I accrued trying to earn money with these brokers who ultimately stole my funds and disappeared. They also attempted to steal the loan money. With the help of CySEC lawyer Andrei G., we managed to transfer the loan funds to a Barclays bank account, totaling €9,[redacted]. I paid €1,[redacted], I believe, to unlock my funds at your bank, and more loan funds from Barclays were received. In total, around $36,[redacted] was involved, but I can't provide the exact amount as my bank access is blocked. I wanted to withdraw $10,[redacted] from the bank for our loan, but the transfer was blocked, and now they are asking for documents to prove the funds are mine. I have many payment receipts, mostly to individuals, but no contracts were made. How can we prove we are victims and not perpetrators? We will pursue legal action to reclaim our funds and settle this matter peacefully.

I need to verify my account by the 27th of June. I'm a student in Berlin, Germany, receiving monthly funds from a blocked account to my Revolut account. I use Revolut for student insurance and a travel card, evidenced by transactions from Revolut to TransferWise via Sutor Bank. As a student visa holder, I don't pay taxes or bills besides rent. The account request mentions not sharing Revolut's statement, so I'm unsure what to provide.

Dear Sir/Madam, I have been using my Wise account without any issues, but this morning, I faced an unusual problem while trying to log in. When typing my password, my phone keyboard kept inputting special characters unknowingly. After several failed attempts, I discovered that instead of typing "c," my phone was inputting "ç." Upon correcting the password and trying to log in again, I was shocked to find out that my account had been deactivated. When trying to appeal this deactivation, the system redirected me to a page stating that my account had been closed. I had a $[redacted] emergency transaction into my account yesterday, expecting to receive it tomorrow. I request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, Lionel Batuo Achuo Egbe

Subject: Urgent Statement Needed for Closed Transferwise Account Hello Transferwise Support, I am reaching out to request an urgent and detailed statement regarding my recently closed Transferwise account. Following the deactivation of my account and the transfer of my remaining balance to my linked bank account, my bank has requested a statement from Transferwise as verification of the transaction. Regrettably, I am unable to access my account now that it has been closed. I am kindly asking for your immediate assistance in furnishing me with a comprehensive statement containing the transaction specifics and confirming the fund transfer to my bank account. This statement is essential to address the issue with my bank and facilitate a seamless resolution. I am grateful for your swift attention to this matter. If any further action or information is necessary from my side, please inform me so I may promptly provide it. Thank you for your understanding and collaboration. Best regards,

Hello, I'm having trouble logging into my account, and it shows that it's been deactivated. I'm not sure why this has happened since my account is new, and I haven't used it for any transactions yet. The last action I took was trying to activate my account by completing the required steps, which involved a $20 payment. I attempted this payment with all my Visa debit and credit cards, but it failed. I was waiting to try another option. All my submitted documentation is accurate and as per your requirements. I trust Wise and kindly ask for assistance in reopening my account and resolving this issue. Please feel free to request any additional documents you may need. Thank you for your help.

I recently noticed unauthorized charges on my Wise account from "Facebook ads" on June 10th, [redacted], from 19:28 to June 11th, [redacted], 15:30. The transactions, amounting to €2 - €[redacted], were made without my approval while I was not even using Facebook ads. I did not receive any approval requests or notifications from Wise regarding these transactions. It is concerning that over 30 unauthorized transactions cleared my account without any alerts. I have not made any online purchases, and my Wise card is not linked to Facebook. I have frozen the card and need a refund for the unauthorized charges. I have also noticed four additional declined transactions after the account was emptied. Please assist me in resolving this issue promptly.

I mistakenly cancelled a transfer last week and set up a new one quickly, but this time I made an error in the amount sent. I included Wise's sending fee in the total sum, which differed from what I had already sent. Wise has informed me via email that they are refunding the money to my bank account, but I prefer it to go directly to the intended recipient rather than back to me. I want to expedite the process by initiating a new transfer before they send it back, as waiting any longer will be inconvenient. Thank you.

My account got deactivated, and now I can't access the money in it due to your decision. I kindly request a review of this matter. If left unresolved, I may need to escalate this issue. The account is associated with the email "[redacted]" I prefer to address this directly without involving authorities, but I will consider taking further action if necessary.

My name is Foo Jie Wei, and I hold work permit M[redacted]W. I recently encountered a problem with my PayNow number being registered under a Malay individual's name instead of mine. I attempted to transfer [redacted] SGD to a Malaysian bank account but mistakenly sent it to the incorrect PayNow number. The bank informed me that the funds would be refunded to the PayNow number on file, which does not belong to me. I kindly request that the bank transfer the funds back to my correct account associated with Fin Number M[redacted]W, registered under my name, Foo Jie Wei.

Subject: Refund Request for IPTV Service Payment Sent to Azizullah Shah on June 15th Hello, I wanted to bring to your attention a payment I made on June 15th to Azizullah Shah for a Vital IPTV service, totaling $[redacted]. Unfortunately, I have been facing several issues with the service and have not been successful in resolving them directly with the provider. Despite sending three emails to Azizullah Shah requesting a refund due to the unsatisfactory service, I have not received any response from them. Consequently, I have initiated a dispute with Wells Fargo, my credit card company, to address this matter. I kindly ask for your assistance in processing a refund of $[redacted] to my Wells Fargo credit card promptly. Your help in rectifying this situation caused by the service issues faced with Azizullah Shah would be greatly appreciated. Thank you for your attention to this matter. Please feel free to reach out if you need any further details from me regarding this refund request. Best regards, R.T. [redacted] Mobile: [redacted]