Wise Customer Service Issues

As an Erasmus student at the University of Liège, I am the recipient of the Erasmus+ International Credit Mobility scholarship. To handle the scholarship funds, I opened a Wise bank account through the Wise app. I attempted to obtain my account details but encountered an issue. In order to retrieve the details, I was required to deposit 20 euros. I explored various deposit options and attempted an online transfer using my Korean debit card; however, I faced difficulty due to the loss of my previous phone used for mobile transactions. I couldn't proceed with mobile banking as it required my Korean phone number for verification. With limited alternatives like credit cards or PayPal, I resorted to a manual bank transfer. Unfortunately, I couldn't transfer funds online to my Wise account for the scholarship disbursement. I'm seeking advice on whether I can locate an ATM to transfer using my Korean bank card, or if visiting a physical bank or office to make a cash deposit is a feasible option. I'm open to any suggestions. Thank you.

Dear Customer Service, I, Csaba Fekete, a Romanian citizen, residing at no. 56, Salajului street, Sarmaság, [redacted], Romania (temporary address: no [redacted], Ip, Romania, [redacted]), am reaching out about my suspended account issue. My account, username: [redacted], date of birth: 22/03/[redacted], was suspended in February. I provided the requested identification documents promptly. However, it has been six weeks since then, and no reasons for the suspension have been provided, and I still cannot access my account. Unfortunately, I had funds transferred from the UK that were supposed to be refunded promptly, as promised. Yet, the money has not been returned as assured. I kindly seek clarification on the status of my account and the delay in returning the funds to the donor. Warm regards, Csaba Fekete

Hello team, could you please review the transaction I made on April 1st, [redacted]? The money has not been transferred to my brother's account yet. It's an emergency in India as we need to pay for the hospital bills. Kindly release the funds as soon as possible. Below are the transaction details. The money was deducted from my local account at Commbank. Please verify and transfer the funds to my brother's account. Your assistance is greatly appreciated. Transfer Sent Reference Number: [redacted]22.

I am experiencing issues signing up as I am not receiving notifications on my bank account despite turning them on. I also manually input my account info to receive $30 from my bank to my TransferWise account. I was told a small amount would be deposited into my bank account, but I have not received anything after 24 hours. I am unsure of the next steps to receive the physical card urgently before my trip to Portugal on April 22nd. For callbacks, I am available this evening, tomorrow until 6:30 PM, Saturday 1-3 PM or 8-9 PM (11 PM - midnight), and Sunday 1-2:30 PM or 7:30-9 PM (all in Toronto time).

Greetings, I recently encountered an issue when trying to deposit 20 euros into my WISE account. Despite explaining my work conditions and income in a previous message, I faced difficulty due to source of income verification requirements. I detailed information about my job, earnings, and provided invoices from the private company I work for. However, my attempts to transfer funds to my WISE account were unsuccessful as they were repeatedly returned to the original source.

Hello Wise Support, Subject: Issue with Sending Attachments and Refund Request I recently encountered a problem when trying to send an attachment via email to Wise. The email was returned with a message stating that email attachments are no longer supported. Is there an alternative method available for me to upload the attachment? I would appreciate your help with processing a refund for two unintended payments I made today, Monday, April 10th, [redacted], using the Wise money transfer service. The details of the transactions, including the erroneous payment of [redacted].00 SGN to Wise Singapore, can be found in the attached OCBC Bank Account Details and Transaction History. One transaction labeled COLLECTION/TRANSFER134219 OTHR WISE ASIA-PACI [redacted]95 for [redacted].20 was correct. The additional payment highlighted with a RED rectangle was a mistake. Thank you for your assistance in resolving this matter promptly. Best regards, B.H.

I sent [redacted] euros to HC24 agency in Nuremberg, Germany on April 6, [redacted]. The money hasn't reached HC24, but Wise claims they've sent it. I have the transfer receipt, but the funds haven't appeared in the recipient's account. As an international student in Germany, I'm new here and paid my rent to HC24 on April 6, but it hasn't been received in their bank. They keep asking me to leave the flat, and I can't afford to pay them more. Please help me solve this issue to make my life a bit easier.

At 6:57 p.m. on April 20th, Singapore time, I performed a PayNow transaction to receive SGD280. The sender input the correct UE number, and the transfer was successful. The money was supposed to be sent to my account under WISE Asia Pacific Pte. Ltd., but I have not received it yet. I believe it might be because I forgot to include a receipt note. Can someone please investigate where my payment went? My WISE number is P[redacted]9. Thank you.

Hello, my name is Zeeshan Sarwar. I had an account with Wise that was closed due to missing documents. I had over [redacted] euros in my account. As per your policies, I was supposed to receive my funds within 1-2 working days. However, it has been more than 15 days or 10 working days, and I have not received any updates from Wise regarding my money. Can you please clarify why my funds are being held and provide information on how I can retrieve them? Thank you.

I made two transactions to Wise to exchange Euros to Thai Baht, but there seems to be an issue as the transfer did not go through. I do not want a new Wise account, just a refund to my original account. I have tried to reach out multiple times but have not received a response. It is surprising for a large company like Wise not to assist with customer problems. I would appreciate any help in resolving this matter. Best regards, G. My email is [redacted]

I was seeking more information about Wise and followed the link they provided. I chatted with a representative who gave me the details I needed. They requested a verification code for more information, which I provided in good faith. However, when I logged into my Wise account during the chat, I discovered that my balance was zero, and all my funds were missing. Additionally, my credit card was charged for [redacted] Swiss Francs. Following this, I couldn't respond to the representative anymore, and I also couldn't access my Wise account.

I recently made a purchase from your company but noticed I entered the wrong address. The correct address is 5 Rue Paul Verlaine, Gennevilliers [redacted]. I apologize for any inconvenience. Please update your records with the new address and confirm the change. If there are any concerns, please inform me promptly. Thank you for your attention to this matter. Sincerely, Z.A.B. Seddik

I recently attempted to access my account to review a pending transfer, but I received a message stating that my account is being deactivated. This is confusing as I've had no issues using WISE for international purchases for my business. My name is Denise Suzanne Connors, and I am organizing a trip to Japan in October with a group of artists. I believed using WISE for our payments would be convenient. I encouraged everyone to open an account for their Japan expenses. I shared the following details for payments: Account holder: Denise Suzanne Connors ACH and Wire routing number: [redacted]19 Account number: [redacted][redacted] Account type: Checking WISE address: 30 W. 26th Street, Sixth Floor, New York, NY [redacted], United States I'm unsure why my account is being deactivated. Can anyone assist me with this issue?

I transfer money from my bank account to Wise every month to pay bills in another country. It's crucial that the money arrives on time, as I have set due dates for payment. I transferred [redacted] euros last Saturday, and my online banking confirms that the transaction has been validated. However, it's now Wednesday, and the transfer has not been completed. I need assistance in resolving this matter as soon as possible. What steps should I take next?

After sending the payment, I received the following email notification: Subject: Transfer sent (#[redacted]64); Text: "Hello Anca Dorina, 3,[redacted].22 EUR has been sent to Carlos Alberto Cardoso Madeira and should be in the bank account by April 28." However, on the Wise website, it indicated that it can take up to 2 working days for the money to be credited. As of May 3rd, I have not received any confirmation if the beneficiary's account was credited. I urgently need to know if the payment was successful as it is essential for tax purposes with the European Commission Secretary. Thank you for your prompt response. Dr. Anca Novac

Dear Customer Service, I am writing to address an issue I encountered while using the Transfer Wise app. Recently, I attempted to send money to my family in India, a process I have done successfully many times before. However, after a recent update to the app, I am experiencing difficulties. When I try to send the money to my family's bank account, I am faced with errors indicating issues with the information provided. I have attempted to rectify this by updating my details in the app, but I am unable to change certain information such as my date of birth and full name. I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this matter. Best regards, Sandeep Singh Sehani

Hello TransferWise, I am experiencing an issue with sending money to my family. I attempted to send money within my country, but my TransferWise account got locked and blocked. The system is not providing me with any information. I am concerned about my funds as I have already used this app to send money. Currently, the transaction is pending in the system, and I am attempting to cancel it. I am unsure if my money will be returned to me.

Hello. I have tried reaching out to Wise about transferring [redacted] UK Pounds to Freedom Treks. I have encountered issues logging into TransferWise recently. I am worried as this is the first time I have faced problems with my Transferwise account. My mobile number is [redacted], and my email is [redacted] - A. P.

Dear Wise Team, I have been receiving unauthorized transaction notifications on my phone for the past hour. I did not authorize these purchases, and my password is not working when trying to access my account online or through the mobile app. I suspect my account has been hacked as I am the only one with access to my devices. My savings are being drained, and I urgently request to have my card and account blocked. Please contact me promptly via phone or email. The only legitimate payment I made today was for a plane ticket through My Trip website for 1,[redacted].10 €.

Dear Wise Team, I am writing to report unauthorized charges on my app notification within the last three hours. I have attempted to access my account on both my laptop and phone, only to discover that my password was changed without my authorization, leaving me unable to sign in. Additionally, I received an email confirming the activation of Google Pay linked to my Wise card, something I did not request. When attempting to report these issues, I found that the only method available requires signing in, which I cannot do due to the unauthorized password change. It appears my password has been compromised, resulting in unauthorized transactions on my account. Furthermore, my two-way verification is not functioning. I kindly request that my account be blocked immediately. Please contact me via email or phone at +[redacted]58. My name is F.C. Monasterio. Thank you.