Wise Customer Service Issues

I'm finding it difficult to send money through Wise while in Thailand. The registration process was smooth until I encountered issues with entering my birth date in three separate boxes. I suggest simplifying it to one box. Also, I had trouble inputting my Thai phone number instead of my Italian one and encountered a problem with formatting my Thai account number. Although my Italian address was accepted, it would be helpful to clarify if I can provide it without a current address in Thailand. Furthermore, requesting a passport without having it on hand was inconvenient. I recommend improving the user interface for a smoother experience. Additionally, if there's an Italian assistance hotline available, please provide the number for online help tailored to Italian speakers.

On January 3rd, when accessing my Wise mobile app, I discovered that I had been logged out. Initially, I was alarmed, suspecting unauthorized access resulting in a password change. Subsequently, I learned my account had been deactivated without any prior warning or notification. After submitting an appeal as per their guidance, I awaited confirmation, which prompted me to send a follow-up email. I was informed via email to anticipate a response within 20 working days (equivalent to 4 weeks). The account holds all my business funds, and any potential loss or lockout could have severe implications for my business. I am confident that I have not breached Wise's account deactivation rules. This UK LTD business account, registered under my name, Amera S., as the sole director, is in good standing and verifiable on the official HMRC website. The funds in question stem from our company's online sales revenue, processed through a reputable PayPal account that remains active. I can provide additional documentation from the PayPal account if necessary. The extended holding period of 30 days for my balance appears excessive and potentially unfair, raising concerns about the exercise of authority and compliance with relevant regulations.

I received a WhatsApp message from telephone number +44 7[redacted]21 claiming to be from Wise and contained a picture of a lady named Jenny. She mentioned a refund of £[redacted] but Wise declined to work with my bank, revealing that Wise had my personal information, and the payment had been returned twice. Jenny alleged that I had complained frequently to Wise in the past, leading to the closure of my account. When I tried to reopen the account, it was denied without explanation. Despite not being allowed to have an account, I believed I could still receive transfers from others. I dispute Jenny's claims of me making complaints to Wise; I had only raised issues where money sent through Wise wasn't received by the intended recipient, notably Mr. Iweh. Jenny said I was blacklisted by Wise, preventing me from receiving money from them. Moreover, the phone number associated with Wise has been linked to individuals from CMFX and World Remit. I seek a thorough investigation by Wise's compliance and security teams to address these suspicious activities. I am willing to help in any way to resolve this issue promptly, hoping for a swift response to clarify the situation and ensure I am not wrongly blacklisted.

Hello everyone, I am writing to address a situation regarding an account that was set up using my telephone number without my consent. My ex-partner, Sebastian Laufer, utilized my number when opening accounts for his companies ELSELA Pte. Ltd. and Rema Pte. Ltd. However, as I am not associated with these accounts and am in the process of relocating internationally, I would like to open a private account with Wise. I kindly request for the necessary actions to be taken to disassociate my number from any accounts created by my ex-partner so that I can proceed with opening my own account. Thank you. Best regards, Elfie Laufer Tel. +49(0)[redacted]

Hello, I wanted to bring to your attention the struggles my friend, who I recommended to your app, is facing while trying to send money to his family. He works as a yacht crew member receiving a below-average salary from his Saudi employer. Unfortunately, your verification process for his income source has proven to be quite challenging for him. He attempted to submit his employment contract as proof, but was unsuccessful. The requirement to connect to the bank that pays him is problematic as we do not have that information. We kindly request that you allow him to access his funds so he can transfer them and then close his account to use a traditional bank without such hurdles. Please consider the details provided: Name: Rodel Lejano Date of Birth: 26 Dec [redacted] Passport No.: P[redacted]A Employer: WANDA MARITIME LTD Address: Via Massabo 21 Porto Maurizio Imperia Italy

I am reaching out regarding my business account with Wise, registered under Quickbook Solution LLC with the membership number P[redacted]3. Our Company EIN Number is 32-[redacted], linked to the email quickbooksolutionllc.com. Unfortunately, a person managing the account has taken control and is refusing to provide access. I am also unable to access the phone number +1-[redacted] associated with the account. I kindly request the Wise team to investigate and block the account to prevent any fraudulent activity. I am willing to provide any necessary documents for verification purposes. Your prompt attention to this matter is greatly appreciated. Thank you, Mohsin Basharat.

Hello Wise Team, I have been unable to access my account for a year now, despite reaching out to your customer service. I either need assistance regaining access to my current account or creating a new one, as I have not received any response to my previous inquiries. Account Details: Personal Account: Boumimoun Fatima Ezzahra Professional Account: Bluekey Shop Ltd Email: [redacted]@outlook.com Address: CMS BLOC 32 NO [redacted], [redacted], Marrakech, Morocco I have used my account safely with no issues, but after allowing a friend to use my address for his card due to email delivery problems, both accounts were put on hold. I would like to resolve this situation and continue using your services by either reactivating my current account or opening a new one. I look forward to hearing from you soon. Thank you. Best regards

I have been using my Wise account for transferring money without any issues. Recently, I obtained a Wise card. I am currently overseas and attempted to use it at a supermarket, but it did not work. I suspect that the card needs to be activated. Wise sent a code to my old mobile phone, which I cannot access as I am in a different country. This has prevented me from activating my card. I need to inform Wise via email about this problem and update my account's contact details so that I can utilize my card. Unfortunately, I am unable to contact them by phone. I urgently need assistance as I am unable to access my funds.

Hello, I submitted a photo of my Belgian identity card to Wise on 1/16/[redacted]. I received an email stating it may take 20 business days for verification, and now it's 3/3/[redacted]. I believe the 20 days have passed. I've been a customer for about 8 years. The issue arose when I changed my phone number. When logging in, the verification code was sent to my old number, causing login problems. When a code was sent to my new number, it wasn't recognized. I have since resolved my phone number with my provider. I tried to call London but got disconnected. I considered switching to Remitly but hesitated due to feedback. I hope someone from Wise can assist me promptly. I incur extra costs withdrawing cash in Thailand. Thank you for your help. Regards, Robert Verdonck. Address: [redacted], M8, Ban Tham Khae, Song Pueay, Phuwiang, [redacted] Khon Kaen Thailand.

Hello! I'm Nicolas H. I recently ordered a card using my ex-parents' address, but I'm currently working on a yacht in St. Martin, Caribbean, and I'm not sure which address to use since I only need a virtual card. Using the marina's address where we dock is not feasible as I can't provide proof of address for it. Could you assist me in finding a solution for this matter? My salary is paid into Wise, and I would like to be able to use it. Thank you.

Dear Sir or Madam, I have a savings account in CHF at Aargauische Kantonalbank in Switzerland. I would like to transfer money in CHF to our Wise account. However, I am only being offered a conversion to €, which I do not want. In order to make transfers to the CHF Wise account from Switzerland, I require the necessary account details for Wise, such as account number and the address of the bank that manages CHF at Wise. I hope that you can assist me with this. Best regards, Matthias Gratz

Dear Sir or Madam, I have encountered issues with my Wise account recently. Specifically, a transfer of [redacted] Euros to Mrs. F has been delayed for several days, although on March 3rd, I transferred [redacted] Euros successfully. After reviewing my [redacted] transactions, I believe I should have a credit balance of [redacted].48 Euros. Kindly verify this and proceed with transferring the funds to Mrs. F. I prefer not to maintain a credit balance moving forward. Kindly refund any excess amount if I have overpaid. It is challenging to locate information about my credit balance on your website, which adds to the confusion. Thank you, Klaus

Account Number: P[redacted]2 Hello, I have encountered issues with my Wise account lately. Particularly, a transfer of [redacted] Euros to Mrs. Febianti has been delayed for several days (Transfer number #[redacted]20), even though I successfully transferred [redacted] Euros on 3rd March. Upon reviewing my transactions for [redacted], my calculations indicate a credit balance of [redacted].48 Euros. Could you please verify this and arrange for the transfer to Mrs. Febianti accordingly? Additionally, I aim to maintain a zero credit balance going forward. Kindly refund any excess funds if I have inadvertently sent more than required. I am unable to locate information regarding my credit balance on your website, causing confusion. Thank you, Klaus Please respond via email: [redacted]

Since February 27, we have been waiting for the €20,[redacted] transfer from TV5 Monde, which is the sole source of income for our non-profit association, Culture et Espace Francophones. I have submitted the requested documents multiple times to verify the Wise account and facilitate the transfer from TV5 Monde. However, your services have cancelled the transfer to Culture et Espace Francophones without providing a reason and are asking for the same documents again, which I have already sent once more. What else do I need to do to ensure we receive the TV5 Monde grant since February 27? Without this financial support, our association cannot operate.

Dear Sir or Madam, I am writing to express my deep concern about a recent incident involving the loss of my mobile phone. Unfortunately, all my card details were stored on the device. Upon realizing the loss, I attempted to freeze my cards via email, but it was too late. I observed numerous unauthorized transactions, including requests for money transfers from my sister and contacts. This situation has resulted in a loss of approximately 3,[redacted] euros, including funds from my sister's account. Attached, you will find more information, including the unauthorized use of my Binance account for transfers. The speed at which my account was drained was alarming. The money that was taken was specifically saved for my upcoming wedding in May [redacted], making this loss even more devastating. I kindly request your assistance in resolving this urgent matter. Your prompt attention to this issue is greatly appreciated. Thank you.

Dear Sir/Madam, I am writing to express my urgent concern regarding the loss of my mobile phone this afternoon. All of my card details were stored on the device. Upon realizing the loss, I attempted to freeze my cards via email, only to discover unauthorized transactions had already occurred. The perpetrators even contacted my sister to transfer money to my account, resulting in a loss of approximately 3,[redacted] euros from both our accounts. The situation escalated as they reached out to all my contacts, soliciting funds. Attached, you will find further details, including unauthorized transfers from my Binance account to Wise. The swift nature of the fraudulent activities drained my accounts. The funds lost were earmarked for my wedding in May [redacted], and I am devastated by this setback. I earnestly seek your assistance in resolving this matter promptly. Your prompt attention to this issue would be greatly appreciated.

I noticed that money was deducted from my Wise account without receiving any prior alerts from the Wise team. This situation makes me concerned and it appears that I might have been a victim of a scam. Typically, I receive alerts from Wise when a transfer is made, but this time, money was withdrawn without any notification. I am willing to provide evidence to support my claim. Please assist me in recovering my money. I look forward to your prompt response. Best regards.

Dear Madam, Dear Sirs, Yesterday evening, I received an SMS and a call (presumably from you) regarding a payment of [redacted] Euros to Chloe Maguire from my Wise account, which I did not authorize. In response, I transferred [redacted] Euros to myself to prevent the payment to Chloe. I suspect fraudulent activity. The phone number from which I was called is +44 7[redacted]16. I am anxious about this situation and wanted to inform you about what occurred. Best regards, Renee

I am selling an item on Facebook, and a buyer claims to have sent money through Wise. However, I received an email requesting a postage receipt before receiving the payment. The email came from [redacted] I am concerned this may be a scam. Additionally, the buyer has resorted to sending me disturbing messages and images of a weapon. Before I finalize the sale, I need to verify if this transaction is legitimate to ensure my safety and avoid any potential scams. Thank you for your advice.

I transferred AUD [redacted] to my personal account on 03/01/23. The transfer notice indicated the money would be processed on 03/03/23 after verification checks. However, I only received the fund transfer to my personal account on 03/06/23. When I logged in to check, I received a deactivation message. I have already lodged an appeal and a complaint. I urgently need confirmation of when my funds will be released, as I need to pay medical bills. This is a critical situation for me. I have been advised to involve the UK OmbudsmanFin via social media to report Wise as fraudulent, but instead, I am now considering this course of action due to my urgent medical bills being affected by Wise. Your immediate assistance is greatly appreciated. Thank you.