Wise Customer Service Issues

Hello, I am reaching out regarding a payment of [redacted].49 USD I was supposed to receive from Link Translation under my membership number P[redacted]. The address provided is Calle Madrazo [redacted]-3o-2a, Barcelona, [redacted], Spain. I received a transfer confirmation with number [redacted]41. It appears that your company has a partner in Turkey named "Birlesik Odeme," with banking partner reference number sgchccran3bt5ykqbynb3rei1r. Despite receiving confirmation from my customer that the money was transferred, I have not seen any funds in my bank account. I have requested a bank confirmation to track the transfer, but I am being delayed by the company. I kindly ask for assistance in retrieving my funds directly from this company to avoid any further inconvenience. Your prompt attention to this matter is appreciated. Regards, Binyamin T.

This is my second attempt to contact you; the first time, your associate abruptly ended the call. I have sent numerous emails (around 30) without receiving any assistance regarding my login issues. Despite my efforts, I have been unable to reach you. When I call +44 20 2[redacted], I am informed that the number does not exist. I attempted to create a new account to transfer my funds but was unsuccessful. I am at a loss and feeling frustrated. I am unsure where the problem lies. Should I consider restarting my computer? Ulrich

Hello, I am requesting a refund to my bank account for the transferred funds. The account I provided for the transfer was closed due to issues with documentation approvals. The amount transferred was [redacted] Polish Zloty. I have not yet received the refund as promised. The transaction was on 30/11/[redacted], and you assured me it would be refunded within 0-3 working days. However, I have not seen any refund so far. The email account linked to this issue is [redacted] Please process the refund promptly. Thank you.

Hello, on November 24th, I transferred €52 to Dmytro Zapotichniy with IBAN BE32 9[redacted] [redacted] for a jacket on Vinted. Unfortunately, I have not received the jacket. After one week, Dmytro has been offline on Vinted, not reading my messages, and his account is blocked due to a violation of Vinted's rules. I am now seeking a refund of the money. Thank you in advance.

I am based in Ghana, West Africa, and I have a registered account with WISE in Belgium. Transactions have been seamless. After discussing with colleagues and friends, there is a high level of interest in joining WISE from this region. I am willing to be a sales agent to help enroll new accounts in Ghana and West Africa. Assisting WISE in becoming a legal entity in Ghana for the African market would be beneficial. I would appreciate discussing this further at your earliest convenience. I am open to traveling to Europe for an in-person meeting or attending a virtual meeting. I look forward to your feedback. Regards, Isaac Kwabena Owusu-Darko Managing Director of WATCH WATER GHANA LTD

I'm Astrid Stollwerck, born on August 12, [redacted]. I opened a Wise account this year. Recently, my phone with the Wise app got damaged. I'm unable to install the account on my tablet. I realized that the SMS are going to my outdated Austrian number, which I no longer have. I remember my password and have a new Vietnamese phone number. Any assistance to reactivate my account would be highly valued. Thank you.

Hello, I have been using Wise (TransferWise) for the past 7 years without any problems. However, I recently encountered an issue when trying to send $[redacted] USD to my bank in Panama. Due to my circumstances of being paralyzed and relying on cash for local treatments, I provided Wise with all necessary inheritance paperwork to verify my funds, but have received automated responses stating the paperwork was not accepted. As I am in urgent need of these funds during my stay in Panama, I am reaching out for assistance as I have not received a resolution after over a week. I typically transfer money from my UK bank account to Wise in pounds before converting it to USD for better rates. Your prompt help would be greatly appreciated. Thank you,

Hello, I am in urgent need of help. Wise has been holding my funds for over three weeks now. As a self-employed individual managing marketing for a Swiss company, I have received payments from them through Wise numerous times. This time, however, they are requesting proof of income, so I promptly sent them an invoice. Despite my efforts, nothing has changed in the past three weeks. I have been calling Wise daily, but each time I am given the same response - that they are passing it along to the appropriate party. I am growing increasingly desperate as I have bills to settle and require the funds immediately. Three weeks feels like an eternity. Thank you.

Hello, I'm Gerard Pierre BUTERI. I recently became a member of your bank, and my IBAN is BE54 9[redacted] [redacted]. Living in Australia, my pension comes from two French entities, Direction SPE Finances Etranger and Caisse Nationale d'Assurance Vieillesse. Direction SPE Finances Etranger has successfully transferred my retirement funds on the 29th of November. However, CNAV requires my bank details (Relevé d'Identité Bancaire) to be signed by the bank before they can proceed with transferring my pension to my TransferWise account. Could someone from your bank please stamp and sign my bank details so I can provide them to CNAV? I reached out via your site two days ago but have not received a response yet. I'm eager to hear from you soon to ensure my CNAV pension is deposited into my TransferWise account by the end of the month. Thank you in advance.

I recently got a text with a code to authorize a $[redacted].56 USD transfer, while I had $6,[redacted] USD in my account. Luckily, I was already logged in after transferring funds from my US to Canadian account. I noticed the transfer status changed from "paused" to "transferred," so I quickly canceled it. I updated my login password for security. Can you confirm if the transfer was successfully blocked? Also, I'd appreciate any additional steps I can take, aside from changing my password, to avoid such incidents in the future.

Hello there, I'm Gloria Howe, a loyal customer of yours. I am experiencing difficulties sending money back home. The message that appears on my app states: "Sorry, you can't make a transfer to GHS at the moment. We are working to change this as soon as possible. Please check back here for updates." I encountered this problem on Friday afternoon, Australian time. I even tried deleting the app and reinstalling it, but the issue persists. Could you kindly update me on the current situation? Thank you.

Our company's wise account was closed due to a misunderstanding between two collaborators, leading to incorrect access. We have requested a refund of the balance multiple times, with the final request on November 2, [redacted]. Despite our efforts, we have not received any response or the credit of the balance to our specified company account.

I regret to inform you that I have fallen victim to a Romance Scam, resulting in £[redacted] being transferred to Wise Payments Limited. The scammers used fake bank accounts to deceive me into sending the money, claiming it was for legitimate purposes. This fraudulent activity has been reported, as it falls under the category of an APP (Authorised Push Payment) scam. Despite my efforts, Transferwise bank has not been responsive to the situation, even after Halifax attempted to contact them twice on my behalf. The lack of cooperation from Transferwise bank has been disheartening, leaving me to chase after them for answers. Given the severity of the situation and the detrimental impact on my well-being and finances, I urge Transferwise bank to investigate the transactions promptly. I am willing to provide the necessary details once I receive confirmation from your end. I hope that Transferwise bank will take this matter seriously and provide a positive resolution, considering the distress and financial losses I have endured. Thank you for your attention to this urgent matter.

Hello. I recently sent the money for investing. Later, I found out it was a scam and now I want to get my money back. Normally, Wise takes 24 hours to transfer the money, but unfortunately, it was sent so quickly today that I wasn't able to cancel it. The scammer says the money hasn't arrived yet. I still hope that the money hasn't reached them yet.

Hello, I'm Sachit Dhakal. My transaction number is [redacted]00. I initiated a transfer on December 23, [redacted], to my SBI bank account in Nepal through Transferwise. I made the payment via bank transfer from my Deutsche Bank account to the Wise account in Belgium on the same day. However, I forgot to include a reference when sending the money to the Wise account. When can I expect the money to reflect in my SBI bank account? I am puzzled by the delay, especially since the transfer was made from my personal account in my name, Sachit Dhakal.

On December 13, my son attempted to transfer [redacted] euros using Wise to my bank account at Nedbank Private Wealth in Jersey. Unfortunately, the funds did not arrive. Despite sending several emails and providing necessary documents to prove the missing payment, Wise has made no significant effort to track the transaction. The transfer number associated with this issue is [redacted]48. My son has only received generic computer-generated responses regarding the status of the funds and has not received any relevant updates since December 22nd.

Hello, I am Waqar Ahmed Siddiqui, a legitimate freelancer with nearly 2 years of experience. I joined Wise for its transaction benefits, but my account was deactivated without explanation despite having pending payments that remain unresolved. Upon reviewing, I noticed my payments were still in progress and seek clarification on why my account was deactivated. I urgently require the release of my funds held in Wise or I will share negative feedback across platforms, along with my team. Please investigate this issue promptly and facilitate the return of my funds. Thank you.

Hello Wise, I am stuck in a continuous loop trying to access my Wise account. It seems that my account is temporarily blocked due to issues with the readability of my ID card and driver's license, a new email address that is unfamiliar, or a discrepancy in the way my name is stored compared to my official documents. Unfortunately, the Berlin hotline is unreachable due to a connection error. I require assistance to determine the necessary steps to resolve this situation. Every time I reach out, I receive instructions to upload the latest documents (which I have done multiple times) or update my email address (not possible while the account is blocked). It has been quite frustrating. Name: Sigmund E. Westerwick Old email: [redacted] New email: [redacted] Phone number: [redacted] Wise account: [redacted]

As an elderly person, I believe my family set up a Transfer Wise account on my behalf from [redacted] to [redacted] while I was in Thailand. I'd like to know: 1) Can my U.S. pension and Social Security Benefits be directly deposited into my Transfer Wise account monthly? 2) Would it be possible to maintain $2,[redacted] - $3,[redacted] in this account for travel expenses? 3) Could you kindly confirm if I still have an active Transfer Wise account using my email addresses: [redacted] or [redacted]? I greatly appreciated your services and even referred new customers while I was engaged in aid work in Thailand. Thank you, Patrick Kelly

Hello Wise team, I am still experiencing difficulties with my account, as I keep encountering issues when trying to upload documents repeatedly. The support provided has been unsatisfactory and inaccurate. Although my EUR account may be working now, I am unable to verify this since my account remains temporarily blocked. I am frustrated with the time wasted on uploading documents and exchanging emails with no visible progress. It appears there may be an issue with my email address. I previously used [redacted], but I have now switched to [redacted] as I am currently in Germany. During our email communication, I was advised to update my email address in my account details for better support. However, in order to do so, I need to unlock my account, which requires uploading documents that were not processed correctly in previous attempts. I attempted to contact Wise through the hotline in Berlin, but unfortunately, I am unable to reach anyone. The message "connection error" suggests that the office may be closed or unattended. Could someone provide me with a phone number in Germany where I can speak to a representative who can address the issue and guide me on the next steps, other than repeatedly requesting document uploads?