Wise Customer Service Issues

Hello, we have used TransferWise three times before without any issues until Soumith Nuguri requested verification. Despite sending multiple readable photos holding my passport, they claimed otherwise. Eventually, they informed me that my money was being refunded. It has been longer than the promised 3 to 5 days. Kindly return the funds to my Wells Fargo account in the United States, which was used to send money to my wife's BDO account in the Philippines. I am currently in the Philippines. Please assist me with resolving this matter promptly. Thank you for your help. Sincerely, Bret Robert Heine.

On the 18th of August, an amount of 20,[redacted] dinars ([redacted] euros) was inexplicably missing from my account, despite me not using the ATM on that specific day. Despite having my card with me while I was unwell at home, the money was deducted. Strangely, the discrepancy only showed on my account statement when my husband deposited [redacted] euros, causing my balance to drop to -73 euros. When I attempted to withdraw money on the following day, my transactions were declined due to insufficient funds. Despite contacting customer support and my bank, the issue remains unresolved after a month. The support team seems to struggle to grasp the situation each time a new person responds. I am hopeful that this problem can be rectified promptly.

Subject: Urgent Payment Issue To Whom It May Concern, I am writing to address a pressing matter regarding a recent payment transfer I initiated from my La Banque Postale account to the Wise account of my employee, Paul Christopher Baxter. On 24/09/[redacted], I sent [redacted].54 euros to account number BE[redacted][redacted] but encountered an issue when my employee was asked for my personal details. Unfortunately, due to a misunderstanding, he provided my maiden name, Hindmarch, instead of my current surname Perry. Additionally, my middle name, which was not included, seems to have caused a delay in the transaction. Paul urgently requires these funds for essential expenses, including rent and childcare. Despite attempts to reach your customer service via telephone, we have been unable to connect with a representative. I am troubled by the need to disclose personal information that others might not be aware of, and I kindly request your prompt assistance in resolving this matter. Sincerely, Michaela E. Perry

I transferred my earnings to my Wise account on Thursday, September 22. According to the tracking information, the money was supposed to reflect in my account on Friday, September 23 at 21:30. However, there was a delay in converting the money to my currency, causing a delay that has now lasted for almost three days. My Wise account is my only source of income, and I urgently need access to my funds. As a result of this delay, I have run out of food in my house, and I have a baby to care for. I was forced to borrow money just to get through the past weekend. I am requesting the immediate release of my funds or to send the money back to the original source so I can find an alternative way to transfer it to my bank account, where I am confident it will reflect within 24 hours. I am extremely disappointed with this experience, and I will be sharing my feedback through reviews.

Dear Forum Members, I have encountered a situation where my money seems to be missing, and the involved banks are not providing satisfactory explanations. Here are the details of the transfer for reference and assistance: - Transfer number: [redacted]01 - Transfer date: September 30, 09:12:17 - Amount: [redacted] Euro (equivalent to 40,[redacted].01 Pesos) - Transfer from: RABOBANK Netherlands, Account Number: NL41 RABO [redacted] in the name of GMC van Kaam - Transfer to: Sally Racho Gonzaga, Philippine Savings Bank, Account Number: [redacted]30 - BDO Bank reference: [redacted]41TW1 Despite confirmation from my RABO Bank, BDO Bank claims to have transferred the money without providing written proof. PS Bank states they have not received it and are investigating. This issue has occurred multiple times, impacting my ability to access needed funds due to my medical condition. I urgently seek resolution to this matter. Your support is greatly appreciated. Sincerely, Gerardus van Kaam

On August 26, [redacted], I had to cancel wire Payment [redacted]5 sent from TD Canada Trust in Sudbury, Ontario to the wrong account at Peerworms Financial in the UK. I escalated my complaint with TD to level 3, but it's been over a month and I haven't received the funds back. TD informed me that they requested a return from Transferwise four times with no success. Missing the deadline of September 16 to resend the funds has resulted in a $7,[redacted] USD loss. Transferwise has not returned the $13,[redacted] USD, causing significant stress and disruption in my life. Their failure to respond within the promised 7-10 business days is unacceptable. If this isn't resolved soon, my next step will be to involve the Ombudsman and consider legal action against Transferwise and TD Canada Trust.

We have a business account with Wise and initiated a wire transfer of $11,[redacted] USD in June. The payment was not received by the recipient and has not been credited back to our account. Despite sending more than a dozen emails to Wise with detailed payment records and contact information for the recipient bank, they have not taken any action to resolve the issue or provide an update on the investigation. In September, I also initiated a separate wire payment of $[redacted] that has also gone missing. Despite requesting a wire trace for this payment as well, Wise has not responded to our inquiries. In total, $11,[redacted] USD is missing from our account, and we have been unable to reach Wise for a resolution.

Regarding my deactivated account, I've been using my personal Wise account for nearly two years. Recently, I applied for a business account and submitted all the necessary business documents. Soon after, my account was deactivated. I believe this was due to a mismatch in the business details I provided. My LLC is registered in Delaware but has a Romanian address, as I am a non-US citizen. I opted to use my personal address in Romania for the LLC. I suspect this discrepancy led to the deactivation. I'm eager to resolve this matter promptly to resume using Wise for my business needs. Kindly let me know if any further details are required. Thank you for your assistance.

I am unable to access my TransferWise account. When I initially set up the account, I used the email address [redacted] and the phone number +[redacted][redacted]. I no longer have access to the Yahoo email and have forgotten the password. However, I still use the phone number. When I attempt to create a new account with my phone number, I receive an error stating it's already linked to the Yahoo email address. I am unable to access either account due to forgotten passwords. I am also unable to open a new account with the same phone number. Please assist in deleting my current account so I can utilize my phone number to set up a new account.

I fell victim to a scam yesterday. I received an email from someone regarding an inquiry I made on Airbnb for accommodation in Sheffield. They directed me to a WhatsApp link for an apartment listed on Airbnb that I wanted to book. I received an invoice from "Airbnb" asking for £[redacted] to secure the reservation. After some doubt, I realized it was a fake link designed to look like Airbnb. I've already contacted Monzo bank about the transfer to Open Bank Madrid via Wise and would appreciate it if the funds could be held. Here are the transaction details: Amount: £[redacted] Bank: OPEN BANK, S.A. SWIFT: OPENESMMXXX Bank Address: SANTA BARBARA 2, [redacted] MADRID Account Name: CHARIFA HAMMOURI ES SAHRAOUI Account Number / IBAN: ES94 0[redacted] 5[redacted] [redacted]

I am Gurrappa Haritha. I recently made three transfers to my sister's blocked account totaling 11,[redacted] euros. While the first two transactions went through smoothly, the third transaction of [redacted] euros has not been reflected in her account. TransferWise confirms the transfer, but my sister's bank partner, Coracle, claims they did not receive it. Coracle requested a delivery report from TransferWise, but TransferWise refused to provide it. I contacted TransferWise to obtain a delivery report, but they are asking for my own bank statement instead. However, Coracle explained that as a collective account, they have numerous transactions from students, making it difficult to provide a statement. I am struggling to get assistance from TransferWise and would appreciate any help in obtaining the necessary delivery report.

I am currently on Gozo Island, Malta, and need to buy a flight ticket back to London. Recently, I transferred my salary from Janus Worldwide to my Wise account since it's in euros, not pounds. However, my Wise account has been placed on hold, even after submitting additional documents multiple times, and I am currently unable to provide more due to being on holiday. I urgently need access to my funds as my house is at risk of being sold today if I don't make a payment. Please release the payment from Janus Worldwide so I can resolve this situation. I am willing to transfer my salary back to Metro Bank and request an exception to be made due to my extraordinary circumstances. Thank you.

I received an email stating that my account was deactivated with no clear explanation and that my funds would be reimbursed within 3 days. It has been over three days, and I have not received the funds. I need them urgently. I attempted to reach out, but all the options lead me to log in to my account, which indicates it is deactivated. I discovered a direct contact number (+[redacted]47), but no one answers, and a message instructs to call back when it is staffed, which never seems to happen. You should be able to locate my account via the email address provided and have all my identification information, including my mobile number. Could someone please assist me with the refund of my funds to the originating accounts from which they were sent to my Wise account?

I recently sent the following email to [redacted]: "Dear Sir or Madam, Please find attached confirmation of my transfer (on 27.10.[redacted]) of €[redacted] to Mr. Milan Stöber's account at your bank. I have unfortunately discovered that this individual is using this account for fraudulent activities! I "purchased" a watch from him on Instagram, which I never received. Additionally, all communication ceased after I made the payment. I have reported the incident to my bank and Instagram. I will also be filing a report with the police. Despite this, I would like to ask: is there ANY way to recover this money (as it was taken from my savings and I am feeling the impact of this loss)? Probably not, but I wanted to inquire. Furthermore, I believe you should be aware that fraudulent activities are being conducted with this account. I would greatly appreciate a brief response. Best regards, Jutta Hedrich" Can you assist me with this matter? Thank you very much!

Hello... I created this Transferwise account to secure a larger sum of money that will be coming in the next few months onto my Transferwise account. Now I have noticed repeated attempts to withdraw money from my account!?! These withdrawal attempts came from idkeps.com and speakinbusiness.com... please prevent access from these addresses to my Transferwise account. I have just transferred €[redacted] to my account... soon there will be a withdrawal from Neurogan for approximately €[redacted], which I will allow. I kindly ask not to process any other withdrawals as they have never been authorized by me!!! If money comes in and I plan a withdrawal, I will inform you via email!!! Best regards, Christiane Bail

I am having trouble reactivating my account with Wise. My name is S.R. The issue occurred over the weekend while I was transferring funds to a local bank. Wise requested additional information and documents for verification during the process, resulting in the sudden deactivation of my account. I have sent multiple emails requesting assistance to reactivate my account. Your prompt attention to this matter is greatly appreciated. Thank you.

I have received emails purportedly from Wise regarding a payment of £[redacted] from a Facebook Marketplace transaction. They requested a Post Office receipt to release the funds, which raised my suspicion since Wise was unfamiliar to me and not recognized by my bank or the Post Office. The emails were sent from a Gmail account, which seemed unusual for a reputable company. I decided to discontinue the transaction due to these concerns. I also shared a sample email for review. Thank you. M Wells Hello, M Wells, Jeremiah Castillo is transferring £[redacted].00 GBP via Wise to you. Once the postage receipt is provided, you should see the funds in your account ending in ****[redacted] today, November 9. To ensure prompt crediting to your bank account, kindly respond to this email with the postage receipt attached. Thank you, The Wise Team Formerly known as Wise. A globally used platform by over 10 million individuals to simplify international living, working, traveling, and business transactions. Visit our blog for more details.

Membership Number: P[redacted]6 I attempted to pay [redacted] USD for my International passport renewal with the Nigerian Embassy Berlin on November 2, [redacted], using innovate1pay ltd for payment processing. Unfortunately, the payment failed and my transferwise account was charged. After contacting innovate1pay ltd, they stated they hadn't received any successful payment. I reached out to TransferWise through their chat and filed a dispute for a refund the same day, but haven't had any responses. Given the time that has passed, I am eager to get this matter resolved promptly. If you require additional details, please let me know.

I transferred €6,[redacted] to a TransferWise account on 10/31/22, but the recipient claims they never received it. My bank confirmed the transfer, but the money has not shown up in the TransferWise account. I would like to request the funds to be returned to my Raiffeisenbank Amberg account. Bank: TransferWise BIC: TRWIBEB1XXX IBAN: BE84 .........[redacted] Account Holder: Linda DeMott I kindly ask for prompt assistance in resolving this matter. Thank you, Summer Michael

I need to close my card because hackers have been using it, and I can't use it anymore. Unfortunately, I can't close my account as they have changed the process. A new card was ordered and is due to arrive on Dec. 7, but it's being sent to an address in London under my name and number. I hope the company can cancel this card. It's challenging to contact the company during situations like this, especially without emergency contact numbers available.