Wise Customer Service Issues

My Wise account was unexpectedly deactivated on June 25th, causing me to lose access to the £[redacted] I had in it. They also failed to process my transfer on the 23rd. I urgently need my funds returned as I have dependents to support. Waiting 30 days for a resolution is unacceptable, especially considering the lack of communication from Wise. After watching various videos, I am concerned about the company's service and their disregard for customers. I simply seek a prompt refund and wish to disassociate from this distressing and unfair business experience.

I recently noticed unauthorized transactions from my Australian bank account for the second time. It's frustrating not knowing where the money is going. I reached out to WiseSupport for assistance, but the response provided little reassurance. I'm concerned about the security of my funds and would like to have the money refunded promptly so I can transfer it to a more secure financial institution. Please help me address this potentially fraudulent activity.

I have been waiting for the money from my lawyer for five days, but it has not been credited to my account yet. Wise is asking for the reason for the incoming payment and my relationship with the sender, as well as the purpose of using my Wise account. I have already sent a pro forma invoice and a confirmation letter from the sender. My Wise account is used for business transactions. It has been four days without any update from Wise regarding the transfer. I request urgent assistance to credit my account so that I can continue with my daily responsibilities. Thank you. Best regards, Donatus.

Hello, I'm contacting you from the Philippines. My client in Canada is attempting to send me $[redacted] USD from CAD to US Dollars using my Wise email account. Unfortunately, I am unable to receive the online transfer because I lack an ACH routing number or a Fedwire routing number to authorize the transaction. The only information I possess is the SWIFT/BIC code for my BPI bank account. Could you kindly advise me on the necessary steps to successfully receive the funds? I would greatly appreciate your assistance. Thank you.

I do not own a cellphone, only a landline and a computer. I have been a longtime user of your services, but the process has become challenging without a smartphone. I reside in New York City and can visit your office with my passport, driver's license, or any other required identification. I make several money transfers to Germany annually. I would appreciate assistance in simplifying the process of utilizing your services without facing hurdles each time I do.

Sehr geehrte Damen und Herren, Ich habe vor Kurzem 60€ auf das folgende Konto überwiesen: BE 47 96 76 44 78 01 80 Proletina Svetlozarova Petrova TRWIBEB1XXX Leider musste ich feststellen, dass es sich um einen Betrüger/eine Betrügerin handelt. EBay Kleinanzeigen hat den Nutzer inzwischen gesperrt. Gibt es eine Möglichkeit, das Geld zurückzubekommen? Die Überweisung erfolgte am 30.06.[redacted] über die Sparkasse. Mit freundlichen Grüßen, Niklas Weinhold

I would like to transfer money to a bank in Japan. I've had issues in the past with a joint account in both our names when using Wise. The Wise account name didn't match the Credit Union account name as Wise only obtained one of the co-owners' names. This caused delays. How can I prevent this from happening again? I want to ensure a smooth transfer next time.

Hola, ¿cómo estás? Quería comentarte que llevo varios días esperando que se efectúe esta transferencia y todavía no se ha reflejado en mi cuenta. Hemos contactado con el banco emisor y nos han indicado que el dinero debería haber llegado desde el 14-06-[redacted]. El número de referencia de la transferencia es [redacted][redacted]. Se trata de una transferencia de [redacted]€ realizada por mi prometido, Waleed Ibrahim Rebdi Mohammed, quien reside en Arabia Saudita. La transferencia se realizó desde un banco de ese mismo país. Quedo a la espera de su pronta respuesta. Gracias.

On July 4th, I transferred 30000kr from my Handlesbanken account to a Citibank account, but I have not received the money yet. I mistakenly used the wrong reference number, but the account number and other details were correct. I've been emailing about this issue for the past 7-8 days, but I haven't received a solution from your end. How can I get a refund or have the money transferred to INR as soon as possible since I haven't received any response from Wise.

Hello, my name is Daniel Petresc. I fell victim to a phishing scheme last night. A few days ago, I posted an old stamp buying and selling offer on olx.ro. Last night, I received a message from a person interested in buying a stamp. We started talking on WhatsApp, and he sent me a link claiming he had already sent the money, but I needed to register and transfer the money to my account through a card (Mercuryo - target). They requested $[redacted] to validate the card, but instead, my TransferWise account was debited with £[redacted]. Can you please assist me in recovering the money? Thank you for your help. [redacted] Card: 4[redacted] 7[redacted] Expiry: 10/[redacted]. Also, please help me change my card.

Subject: Urgent: Request to Reopen Wise Account Dear Wise Support Team, I hope you are well. I am writing to address the urgent matter of my closed Wise account. Recently, I was surprised to discover that my account was closed without any prior notice or explanation. I have been a loyal and responsible Wise customer for many years, relying on the platform for various financial transactions. I urgently request your assistance in reopening my account, as its closure has caused disruptions in my personal and financial matters. I have always adhered to Wise's terms of service and guidelines and have never engaged in any unauthorized activities. I kindly ask for a thorough review of my account, an explanation for its closure, and prompt reinstatement to resume using Wise for my financial needs. I am willing to provide any necessary information for the resolution process. Thank you for your attention to this matter. I look forward to a swift response to resolve this situation and continue benefiting from the services Wise provides. Sincerely, [Initials]

Hello, I regret having to reach out, as my brother passed away from COVID. I now have the official German documents to handle his affairs. Being unfamiliar with Wise and his account, could you please confirm if there are any funds such as deposits or prepaid amounts in his account BE[redacted][redacted] under Rainer Wagner? I have assembled all required documents in a PDF. I appreciate any assistance. Thank you, (his sister) Mrs. Schneller

Subject: Inquiry About Sending Money via TransferWise Dear TransferWise Customer Service, I hope this message reaches you in good health. I'm contacting you to inquire about the details needed for making a money transfer through TransferWise. Specifically, I would like to confirm if supplying only the IBAN number suffices or if providing the account number is also necessary. Your clarification on this matter would be greatly appreciated as it will facilitate a seamless and accurate transfer process. Kindly share any pertinent information or requirements that I should keep in mind when initiating a transfer. Thank you for addressing this query. I anticipate your prompt reply. Warm regards, Lyzel

Hello, I am reaching out to inquire about the deactivation of my account and to request the transfer of my remaining balance to my U.S. bank account. As a loyal customer for over a year, I have always abided by your terms and conditions. Therefore, the sudden deactivation of my account left me puzzled and disappointed. I kindly ask for clarification on the reasons behind this decision and guidance on how I may seek assistance for reactivation or appeal this action. Furthermore, I kindly request that my balance of $[redacted] be promptly transferred to my U.S. bank account. Please acknowledge the receipt of this transfer request and provide details regarding the process and expected timeline. For any inquiries or assistance, please feel free to contact me via [redacted] or [redacted]. Thank you for your attention and support. Best regards, [your initials]

Dear Manager, I signed up for my Wise account on March 10, [redacted]. Unfortunately, I forgot to activate it initially. Today, when I tried to log in, the app indicated that my mobile number is blocked, preventing me from receiving the verification code. This number is indeed mine, and I believe there might be an error. I kindly request your assistance in removing the restriction on my mobile number so I can access my Wise account. Thank you, Zheng

Hello, I am encountering a major issue wherein I am unable to access my Wise account due to losing my cell phone and no longer having access to the linked email. This has rendered me incapable of making any transfers. I am seeking guidance or a link on how to regain access to my Wise account. Kindly assist in updating my phone number and email address to resolve this matter. My current email address to reach me is [redacted], and my customer number is PS[redacted]6. Thank you.

Hello, I need assistance regarding my Wise account. Unfortunately, I can no longer access it as I lost my cell phone and no longer have access to the associated email address. This has led to me being unable to make any transfers. Please provide instructions or a link to help me regain access to my account. My current email address is now [redacted], and my customer number is PS[redacted]6. I am also not receiving any security codes for verification. How can I update my phone number and email address on file?

Hello, I hope you're doing well. Last week, I made a transaction using the Transferwise application but unfortunately, I made an error in inputting the account number. As a result, the transfer was unsuccessful, and I am currently waiting for Transferwise to return the money to me so I can resend it to the correct bank account. Upon checking with my bank, they confirmed that the account number I provided does not exist. I would appreciate any assistance in resolving this matter to retrieve my funds. Thank you for any guidance you can provide on how to proceed.

Bonjour, J'ai des problèmes avec le paiement de mon salaire depuis le 6 juillet. Même si j'ai envoyé tous les documents nécessaires, y compris mon contrat de travail, le 16 juillet, je n'ai toujours pas reçu de réponse. Chaque fois que je relance, on me dit d'attendre 10 à 15 jours, mais cela devient long et j'ai besoin de mon argent. Est-ce que je pourrais obtenir un contact pour résoudre ce problème rapidement ? Merci.

Ticket number [redacted]6: I am facing an issue with my deactivated account containing nearly €15,[redacted]. Despite providing another account for the fund transfer, I haven't received any confirmation. This situation is holding my hard-earned savings with no explanation. My emails have gone unanswered, leaving me frustrated. Your prompt response is crucial as my patience is running out. Sincerely, Christian W.