Wise Customer Service Issues

I need assistance updating my profile name in my Wise account. After funding my account, the transaction did not reflect, and I received a message stating a discrepancy in my name from Neteller to Wise. My full name should be IGBO CHIDIEBERE RAPHAEL, but only IGBO CHIDIEBERE appears in Wise. The correct full name is visible on the verification documents I submitted. I kindly request your help in updating my profile to facilitate transactions. Thank you, and I am hopeful for a positive response.

Hello, I have not received this transfer yet. Thank you. -Leonor N. Dolinsky Original Message: Hello Leonor Norma, Gagliardi Design Limited is sending you 1,[redacted] GBP through Wise. You should see the funds in your account ending in *******************[redacted] by tomorrow, December 21. The reference is: Payment for Tango. You can monitor this transfer on Wise. Click the button below to check its status. "Track your transfer" leads to a "PAGE NOT FOUND" error. Thank you, The Wise Team

Hello, I have encountered an issue while trying to send funds through Wise. Despite being a verified user, I am stuck at a screen requesting the state in the USA where I reside even though I live in Alberta, Canada. I have confirmed my account information, but I am unable to proceed with the transaction to India. I need assistance as I still need to send funds. If additional verification is required, I am willing to email copies of my driver's license and passport, both displaying my photo. I have used your services before, and all my bank details remain unchanged. Regards, John Easton. Email: [redacted]

I attempted to establish an IBAN to move funds from my Credit Agricole account in France to a holding account in Germany before transferring to my UK account, but it was unsuccessful. The bank explained that due to security measures, transfers to accounts outside of France are not allowed, preventing me from creating the IBAN. I also encountered a similar issue when trying to arrange a transfer via TransferWise as it requires a Belgian bank account, posing the same IBAN setup challenge. I am interested in learning if TransferWise can offer a solution or provide alternative methods for transferring money without the need for an IBAN from my inaccessible French account.

Hello, I wanted to inform you that I have recently transferred 15,[redacted] CHF and had already scheduled a payment of 15,[redacted] CHF through Wise. I attempted to schedule another payment, but I canceled it shortly after. The reference number for the payment is P[redacted]. Despite my UBS bank sending the payment early this morning, Wise has not yet confirmed receiving the money. I kindly request your prompt attention to resolve this matter as it involves a significant amount, causing me some stress. Your assistance in looking into this matter is greatly appreciated. Thank you, [Vishal]

Subject: Issue with Transaction Order <>#[redacted]59 Dear Sir/Madam, I am writing to address a concerning incident related to transaction order <>#[redacted]59 involving my account with your company. My name is D.D., a Canadian graduate student currently residing in Davie, Florida. On the evening of November 15th, while conducting research for my studies, I inadvertently fell victim to fraudulent activities through links on my phone. An unknown individual exploited my personal information to establish an account without my consent, accompanied by threats demanding money under coercion. Faced with this distressing situation, I promptly sought assistance from the local authorities in Davie, who advised me to take several security measures such as altering passwords, contacting my bank to freeze the compromised account, and ensuring my device's safety. Following the recommended steps, I recently spoke with Heidi from Wise on December 22, [redacted], to address the issue. She has requested a copy of the police report, which I have provided as an attachment to this email. I urge you to assist me expeditiously by closing the unauthorized account, relieving me of any associated liabilities, and rectifying the pending balance attributed to this incident. Thank you for your attention to this matter. Sincerely, D.D.

Hello, My Wise account was deactivated a few days ago without any given reason. My balance was transferred to my bank account. I have already submitted two appeals. The first appeal was confirmed as final, and I am still awaiting a response to my second one. The deactivation might be linked to a payment I tried to make via Wise to a seller on Binance for USDT purchase. The transaction was halted for a review of the seller, and the payment was never completed. The following day, my account got deactivated. I would like to know why my account was deactivated and how I can reactivate it. Kind regards, Jaap K.

To the concerned party: I am writing regarding a recent transfer I made from my Wise US bank account to Tanzania on December 16, [redacted]. The receiving bank rejected the transfer, and informed the receiver that the money was sent back to my account. They confirmed that the funds arrived back in my account on December 18, [redacted]. However, as of today, the funds have not appeared back in my account. I suspect there may be a problem due to changes in US bank accounts. Previously, my account number was [redacted], but it has now changed to [redacted][redacted]. I urgently need to address this issue and seek your assistance in resolving it promptly. Thank you for your anticipated support. Sincerely, Kathrin K.

Hello, my name is Temar Walid from Algeria. You can reach me at +[redacted]77 or +[redacted]39 or email me at [redacted] My address is No. 11 Khayal Ben Khadra Street, Borj Municipality Prince Khaled, Ain Defla State, Algeria. I applied for a plastic Visa Card from TransferWise Bank that ends with the numbers [redacted] but have not received it yet. I closed my previous account ending in [redacted] with TransferWise and would like to link the new account to the Visa Card with ending numbers [redacted].

Hello, my name is Temar Walid from Algeria. You can reach me at +[redacted]77 or +[redacted]39, or email me at [redacted] My address is No. 11 Khayal Ben Khadra Street, Borj Municipality Prince Khaled, Ain Defla State, Algeria, with zip code [redacted]. I need help restoring my old TransferWise Bank account linked to bank card ending in [redacted]. I'd like a new account associated with the same card. The old account was under [redacted] with password MohamedMidou150. Please communicate with me in Arabic for further assistance. Wishing you success. Thank you.

Dear Sir/Madam, I am Ametus K. with TransferWise membership number [redacted]. On January 8th, [redacted], I sent [redacted] euros to Ghana. The transaction number is #[redacted]03. The recipient's details are phone number [redacted] and name Isaac Asante. Despite receiving confirmation of a successful transaction, the recipient claims they have not received the payment. According to MTN Ghana, as the recipient's number is for commercial use, the transaction cannot go through. They advised me to contact TransferWise for assistance in retrieving the funds. I am hopeful for your assistance in this matter. Best regards

I had an account with TransferWise last year, but after several cancellations of my transfers, I switched to Western Union. Now, I have created a new account with Wise using different contact details. However, my old account was located and the new one was deactivated without my consent. I no longer have access to my old phone for SMS verification. This situation is frustrating, as I have pending payments from clients. Please contact me in Ukraine at +[redacted] 95 [redacted] 09 24 for urgent assistance to resolve this matter today, as I need to send out these invoices promptly.

Hello, This is on behalf of my friend, Johao David Ruiz Medina, who has a Wise account. Unfortunately, he is currently detained as he is required to leave Germany and return to Spain. However, he is unable to access his Wise account, so I am reaching out for assistance. I have a power of attorney available and can provide it upon request. Here are the account details provided by Johao David Ruiz Medina: Name: Johao David Ruiz Medina Account Number: BE[redacted][redacted] BIC: TRWIßEB1XXX Date of Birth: 24th May [redacted] Account Balance: [redacted] euros He is in urgent need of these funds. Thank you, Martin Weiß Address: Benderstr. [redacted], [redacted] Düsseldorf

Hello Wise Assistant, I recently made two transactions without any issues on 3-1-'22, but the third transaction unfortunately did not go through as planned. Despite using the Manual transfer method successfully with the previous two transactions, it seems this time I may have unintentionally deposited the money into an account I did not create. Although Wise is indicating that the money is pending, $200AU appears to have been returned to me. However, I am having difficulty locating it. Initially, I believed I had sent the funds via manual transfer. I have attempted to resend the money after 3-1-'22, but my recipient has not received it. It appears that the funds may be stuck or frozen somewhere in the process. I am in urgent need of telephone assistance to resolve this matter. I tried contacting an Australian number through Google, but was informed there are no longer Australian contact numbers available. Could you please provide me with a toll-free number that I can call from my mobile in Australia for assistance? Additionally, it would be helpful to know the best time to call based on the Australian Eastern Standard Time (AEST) or Australian Western Standard Time (AWST). Thank you for your attention to this matter. Sincerely, Julie

Dear Wise team, I am Pavel Batal, a client in need of urgent assistance with my Wise Account. Despite multiple attempts, I have not received the necessary help to access my account. I find myself stranded in Thailand and require funds for a return flight to Australia. My previous email address, [redacted], was compromised by hackers, and I have since switched to [redacted] Due to my current location, my old phone number is inactive, and I can now be reached at +66 [redacted]50. I have provided documentation like a selfie with my Australian Passport but am still unable to log in. I have tried contacting you via phone but seem to be using outdated contact information. This is an incredibly challenging situation for me, and I urgently need your support to resolve it. Your prompt attention to this matter is greatly appreciated as I am currently without funds for my return journey. Thank you for your assistance. Best regards, Pavel Batal

I sent a transfer of $[redacted].94 to Wise on Sunday, January 23, [redacted], as a new user. I used my online banking "Bill Pay" option for this transaction. The money was deducted from my account on Monday, January 24th, but it has not reflected in my Wise account yet. I am unable to locate a customer service phone number to inquire about this issue. I am concerned and eager to find out the status of my transfer. I understand now that I should have made the transfer differently. Getting in touch with someone from Wise promptly is crucial to resolve this matter. I am worried about the delay and would like to be informed once Wise receives the funds. Kindly contact me so we can address this promptly and ensure the money is deposited into my Mexican peso account. Thank you.

I applied for a job as a "remote business assistant" and was asked to transfer [redacted] euros via Wise, with the promise of reimbursement. However, I received a check from Lloyds Bank which I couldn't cash in the Netherlands. After reaching out to the person, there was no response. Attached is one of the emails requesting the transfer, dated January 18. "I would like you to make a payment of [redacted] euros online at www.wise.com to Syeda Reshma Ali at Halifax (Sort Code: 11-04-77, Account Number: [redacted]0). Please use my name as a reference and ensure a fast transfer for immediate receipt." I'm unsure if I can recover the money, but I suspect fraudulent activity. Is there a way to block the account to prevent further issues? Thank you for your assistance.

Dear Wise Customer Support, I am writing to report unauthorized transactions on my Wise card account under Membership number P[redacted]3 (Knut Gundersen). Yesterday afternoon, an individual gained access to my account and transferred two amounts totaling about EUR [redacted].90 to Hendrikus Gerhardus Hermanus Struik and 2,[redacted].91 GBP to Iuliana Codreanu's account. I do not recognize these individuals and did not authorize these transactions. Please contact me at your earliest convenience at +47 [redacted]8 to assist me in reversing these transactions and returning the funds to my Wise account. Best Regards, Knut Gundersen Phone: +47 [redacted]8 Email: [redacted] WhatsApp: +47 [redacted]8 (Knut Gundersen)

Hello, I would like to bring to your attention that my account was closed in June last year. Around the closing date, there should have been a deposit from my Betfair betting account in the amount of £[redacted]. I have contacted Betfair, and they confirmed that the transfer was done and completed successfully to my account. Hence, it is believed that the funds belong to me and should be with you. I kindly request a prompt response regarding this matter. Thank you. Miroslav Rathusky Account Details: Sort Code: 23-14-70 Account Number: [redacted]8

Dear Wise Support Team, I am an Operations Manager at Pleasantselling, a UK-based company. Wise is commonly used globally for transactions in purchasing and selling goods. Our wholesale business operates on Amazon, involving transactions with distributors and tax payments to Amazon. Thus, we rely on your service due to its reliability. I have initiated some payments with Wise that are currently under verification. I have attached my photo ID and a selfie with it, as requested via email, in addition to explaining our need for using Wise's services. Please expedite my verification process and reactivate my account. I am prepared to provide any further necessary documentation if required. I look forward to your prompt response. Thank you.