Wise Customer Service Issues

Detlef Müller Customer Number: P[redacted] Detlef Rolf Walter Müller February 19, [redacted], 6:31 PM CET Dear Yesoda Devarakonda (TransferWise), After I sent my verification documents: account statement with pension credit and retirement fund, you replied that the account statement does not specify the account holder! Subsequently, I provided the account statement with my transfer to Transfer Europe including the account holder's name for completion! Now, I expected you to inform me of what is still missing?! Please let me know specifically if and when the transfer can be processed!!! Thank you!... Sincerely, Detlef Müller From: Wise Support Sent: Saturday, February 19, [redacted] 5:55 AM To: Detlef Rolf Walter Müller Subject: Re: Status of Transfer #[redacted]94

Subject: Urgent Money Transfer Inquiry To the Wise-Team, I would like to follow up on the transfer to India I initiated yesterday with transaction number #[redacted]21. My family is expecting the funds urgently and it is crucial they receive it today. Can you please expedite the process and ensure the transfer is completed promptly? I appreciate your prompt attention to this matter. Thank you. Best regards, Abdul S.

Hello, On February 12, [redacted], $[redacted].8 was debited from my account by a company I do not recognize named "C Nord." I did not receive an email or text message from you to confirm this transaction. I raised a dispute on February 15th, but I have not heard back from you or received a refund! Today, March 8, [redacted], I was debited again from another unknown account named "P Pro" for €30 without any notice! Is this normal? My account has been debited twice without my permission, and no action has been taken? Where is your security? My account is compromised by "C Nord" and "P Pro," and I am getting really worried! Please respond to me as soon as possible! Best regards.

Hello, I need assistance with setting up a Wise account. I initially used my wife's phone number to receive a verification code when I discovered that my number was already registered. This has caused an issue as my wife is now unable to open her own Wise account for pension payments, as her number was mistakenly used by me. Could the erroneous registration attempt be canceled so she can use her phone number (00[redacted]20) to successfully create an account? We do not have additional phones available for this process. Thank you for your help. Paul C. Email: [redacted]

Hello, my name is Sreekutty. Yesterday, I transferred [redacted].87 euros to INR for my family using Wise. During the transaction, I received a push message from Open 24 (Permanent TSB bank) to authenticate the payment, which I approved. However, the transaction was declined, and the amount was not debited from my account. I tried again, and this time, after approving the authentication request, the transaction was successful. I received a confirmation email from Wise about the transfer. However, upon checking my balance, I noticed that [redacted].87 euros was debited from my account twice. The first debit was from POS Wise Bruxelles, and the second one was from POS Wise with my beneficiary's name, which was successful. As of now, the money has not been returned to my account. Can someone help me resolve this issue?

Hello! I have a bank account with TransferWise and am facing a problem unrelated to my bank account that I need help with. As a small Twitch Streamer, I am unable to log in to my Twitch Account due to a two-factor authentication issue. Previously, I received emails to my main account, but recently, I was asked to use an app called Authy. While attempting to update my phone number, they sent an email to an address at P**[redacted] I am unable to access this email on transferwise.com. Could you possibly assist me? I fear the code may have expired, and I am quite upset about being locked out of my Twitch account due to this change. I appreciate any help you can offer.

Hello! I'm encountering an issue with my Twitch account login that I believe is related to a change in authentication methods. Previously, I used to receive emails for account access, but recently encountered an instruction to use the Authy app. However, attempting to update my phone number led to an email being sent to an unfamiliar address at transferwise.com. As I do not have access to this email, I believe the code has expired, leaving me unable to access my Twitch account. This change has caused significant inconvenience, as my primary communication email is different. I appreciate any assistance you can provide in resolving this issue. Thank you for your help. Best regards, MH

Upon my return to the UK, I recently transferred funds from my bank to what I believed was my Airbnb landlord for a deposit and first month's rent. Unfortunately, I encountered issues with the Airbnb links provided, so I decided to make the transfer directly to the landlord's bank account as instructed. The landlord assured me that Airbnb would receive the deposit, and they would receive the rent payment. After the transfer, they mentioned I would receive communication from Airbnb within 24-72 hours with further details. Feeling uneasy after not hearing from Airbnb, I tried reaching out to the landlord without success. Subsequently, I contacted Airbnb and shared all the details. They confirmed I had fallen victim to a scam. Now, I seek guidance on the steps to take to recover the transferred funds.

Dear Get Human, I wanted to share an email I sent to Wise to address an issue where I was scammed and lost around [redacted] euros. Despite reporting the incident promptly, Wise has been unresponsive, complicating matters with the bank in Thailand, which requires clarification before they can assist. I reached out to Wise via chat on Friday but have been unable to communicate further due to my deactivated account. I urgently seek their assistance in tracing the [redacted] euros that are currently in limbo. Although Wise asked for 10 days to investigate, I feel frustrated by their lack of proactive support as I navigate this situation with the police and other financial institutions. I hope for a more effective communication approach from Wise to resolve this matter promptly. Thank you.

Hello, I recently had my account deactivated by Wise without any prior notice. It was functioning fine one moment, then suddenly deactivated. I expected to receive a message about this from Wise, but I did not get any notification. After attempting to appeal, it was initially rejected, but now I am requested to wait for 5 to 10 days which has already been 7 days. During the time my account was active, I only conducted small transactions, with the largest being [redacted] pounds. Upon contacting their support, I was informed only the appeals team can assist, and they are unable to provide further information. I am concerned about the deactivation process lacking warning, especially since they claim affiliation with FCA. My understanding is that even when affiliated with FCA, they are obligated to disclose the rationale behind such actions. I am considering escalating this matter to the appropriate authorities and pursuing legal recourse.

On either the 20th or 21st of March, I purchased 7 shoes from a retailer for me and my friends. The total was supposed to be [redacted] Euros, but we have only received 1 shoe, and the retailer is not responding to our messages on Instagram or Whatsapp. Despite being responsive before, they are now ignoring us. When we received a package number, we assumed all the shoes would be in one shipment, but only 1 shoe arrived. The retailer has also deleted our comments on Instagram. We used Paypal for additional security after using Wise for the transaction. Paypal advised us to contact Wise Europe if we suspect a scam. We seek a refund for the [redacted].52 GBP sent to Yasemin Koksal. We have multiple screenshots for evidence but unsure how to share them. The retailer's contact number was +44 7[redacted]07. Only 1 shoe out of 7 was delivered, and our package code is LP[redacted][redacted].

Hello, my name is Pressler Walker from Texas, USA. I am experiencing an issue with Swedish Customs regarding the delivery of goods from the US to Malmo, Sweden. The total cost of the goods is $57,[redacted], and I have contracts with several suppliers. Unfortunately, my credit card does not have a chip, only a magnetic strip, which the Customs authorities in Sweden do not accept. I underestimated the differences in the monetary systems between Sweden and the US, particularly in terms of using cash, especially in US dollars. I am currently at a standstill and risk losing my goods if I leave to retrieve a suitable credit card or cash from the US, even for a short period. I urgently need advice from Transferwise or anyone familiar with this situation. Kindly contact me at [redacted]. Thank you for any assistance you can provide. Pressler Walker

I am unsure if my money transfer will go through. I am trying to transfer funds from Banco Pichincha in Ecuador to Santander Bank in Spain. I used the Swift code PICHECEQXXX for my Banco Pichincha branch in Cuenca. However, I am having trouble with the routing number. The number from my checks ([redacted]0) was not accepted because it lacked digits. I found a different routing number ([redacted]85) online that seemed to work, but I am uncertain if it is correct. When filling out the transfer information, it appears I am sending money to Wise instead of my Santander account. How can I ensure that the transfer goes directly to my Santander bank account? I would appreciate clarity on this matter.

I have sent these messages twice already! I have been trying for 2 days to get money transferred from my UK bank to Thailand through WISE. £30,[redacted] in Thai Baht arrived, but there is an unexplained hold on £10,[redacted] with you since yesterday. Additionally, only £1,[redacted] out of another £5,[redacted] was forwarded to Thailand, leaving £14,[redacted] still pending to be sent to the designated Thai bank. Moreover, I have been struggling for days to reset my forgotten password, repeatedly getting messages saying "expired" without receiving any code after over 20 attempts. The situation is absurd, especially since there is no chat support available. I urgently need this sum transferred, but I am unable to proceed due to the code not being sent. Please address this promptly.

1. I have yet to receive my [redacted] Euro refund from Wise. Transaction ID: [redacted]03 I initially sent [redacted] Euro on 29 March and 50 Euro on 31 March to Wise from Rosbank. I intended to convert [redacted] Euro to USD; however, Wise automatically canceled this without notifying me. It has now been 13 days since April 07, and I have not received the [redacted] Euro refund. I have checked with Rosbank, and they have not received any funds. Please inform me of the bank details to which Wise transferred the funds. I am unsure if this is a refund or a transfer. 2. I am still awaiting my [redacted] Euro refund from Wise. Transaction: [redacted]57 On 5 March, I sent [redacted] Euro to Wise from Raiffeisen bank. The funds were then sent to CIM bank, but CIM bank refunded it to Wise. Wise canceled my conversion of [redacted] Euro to USD without informing me. It has now been 39 days since March 15, and I have not received the [redacted] Euro refund. I am unsure of the current location of the funds. There is no trace ID available, and CIM bank confirms not receiving the funds. I have not received any response from Wise via chats or emails. Your swift attention to this matter is appreciated.

Hello, I don't understand what more you want from me. I provided the documents you requested, for no apparent reason, and it's still not enough! I'm sorry, but I have nothing more to offer. I haven't lived in France for over 2 years; it's impossible for me to obtain more recent documents! My grandmother passed away 3 years ago, and about 2 years ago, the entire inheritance was passed to my mother, who then gifted me 40,[redacted]€ last March, which I've been living on. Please unlock my account as soon as possible! The money I'm trying to send is for a humanitarian cause to help my neighbors in the village where I live, who are typhoon Odette victims! I've set up a fund for them as these people barely have a roof over their heads during the rainy season, and we're still wasting time with paperwork! It's unbelievable that I can't use my money as I wish! Please take action quickly!

Hello, I have provided the documents as requested; however, the issue remains unresolved. I have not resided in France for over two years, making it impossible for me to obtain more recent documents. Due to family circumstances, I received a gift from my mother last year. The funds I am trying to send are for a humanitarian cause to aid my neighbors affected by typhoon Odette. Time is of the essence as these individuals are in urgent need of assistance. Please expedite the process of unblocking my account so I can provide the necessary support to those in need. Your prompt attention to this matter is greatly appreciated. Thank you.

I recently made a bank transfer from my Postbank account to my Wise account for [redacted] euros. However, there was an error that caused the transfer to show up twice in the Wise app. I canceled one of the transfers but requested only [redacted] euros to be sent back to my Postbank account, as I had only transferred [redacted] euros once. Now, my Postbank account balance is nearly zero, and I am about to leave for a business trip. I am concerned about the delay in returning the money due to the app error. I am unsure about the cancellation details I provided and worry about any confusion. I would appreciate a prompt response on how long it will take Wise to return the money so that I can make the transfer again. I am also open to letting the original transfer go through if that is quicker. I hope to hear back soon as I am boarding a flight shortly and need to have this resolved before then. Thank you.

Dear Sirs or Madams, There have been incidents of fraudulent activities involving a TransferWise account on "eBay Kleinanzeigen" in Germany. The account details are as follows: Account Number: DE94 1[redacted] 0[redacted] 00 Bank Code: DEUTDEDB101 The scammer is misleading victims by offering an "AirPod Pro Case" under a fake name, such as "Gabriel Henrick", collecting money, and then disappearing without delivering the promised item. I urge you to investigate this fraudulent behavior, take appropriate action by freezing the account, and facilitate the return of funds to the affected parties. In order to file a police report, I require the true identity of the individual behind this criminal activity. I trust that TransferWise upholds a zero-tolerance policy towards unlawful actions and ensures that those responsible are held responsible. Best regards, Anton Beck

I initiated a transfer on Saturday evening, and although I received an email confirmation stating that it was sent, the amount is not reflecting in my account. Transfer sent (#[redacted]52) £[redacted] sent to Transport MG UK Ltd I'm puzzled by the discrepancy between the confirmation and the actual status in my account. If the transfer wasn't completed, I kindly request an email confirmation of this. I do not wish to proceed with the transaction if that's the case.