WhatsApp Customer Service Issues

Archive 74

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #74. It includes a selection of 20 issue(s) reported April 20, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear WhatsApp Team, I am writing to inform you that my WhatsApp account has been suspended without any apparent reason. I want to assure you that I have always adhered to your rules and community guidelines. Despite this, my account has been suspended inexplicably. I kindly request you to please reinstate my WhatsApp account at your earliest convenience. I submitted a request yesterday, and though the WhatsApp team responded saying they would unban my number, I still cannot access my account. Therefore, I humbly request your assistance in unbanning my number promptly. Sincerely, [Initials]
Reported by GetHuman8313309 on Thursday, April 20, 2023 9:53 AM
I was asked for my verification code from a group for a meeting, but then my WhatsApp stopped working briefly. My account was hacked, and despite my attempts to resolve it, it was too late. My account was banned three times, and now it's blocked. The messages being sent are not from me. I kindly request for my account to be reopened as there is important information stored in it. I assure you this situation was not my fault. Your assistance in this matter is greatly appreciated. Thank you.
Reported by GetHuman-dumamize on Thursday, April 20, 2023 10:39 AM
I accidentally installed a third-party app, which caused my WhatsApp account to be blocked. I urgently need my account unblocked as I am part of important college groups. Thank you for your assistance.
Reported by GetHuman8313460 on Thursday, April 20, 2023 12:04 PM
My WhatsApp account was unexpectedly banned, and even after creating a new one, it got banned again shortly after. I am deeply concerned as to why this happened. Despite my efforts to adhere to WhatsApp policies, my account remains unjustly banned. This is troubling for me, especially since I rely on this account for my business and communication with customers. I would greatly appreciate any assistance in resolving this issue and restoring my access to WhatsApp.
Reported by GetHuman8314766 on Thursday, April 20, 2023 10:25 PM
Dear Sir/Madam, I, S. Kalasakar, have been using WhatsApp for many years, but since Saturday, I have been blocked from using it. I am shocked by this situation. I am writing this email to request your assistance in resolving this issue promptly so that I can resume using WhatsApp as before. My WhatsApp number that needs to be unblocked is [redacted]. Thanks & Regards, Request #[redacted][redacted]
Reported by GetHuman8313791 on Friday, April 21, 2023 2:29 AM
Dear Sir/Madam, I am writing to inform you that my WhatsApp account linked to phone number [redacted] has been banned due to my use of third-party applications like GB WhatsApp. I sincerely apologize for this oversight and assure you that I will strictly adhere to using only the official WhatsApp application going forward. I kindly request your permission to reinstate my WhatsApp account on the mentioned number and I trust that the necessary measures will be taken to resolve this matter promptly. Thank you for your attention to this issue. Yours faithfully, Rupam Gogoi
Reported by GetHuman-rupamgoo on Friday, April 21, 2023 9:00 AM
Hello, I have carefully read through your terms, conditions, and privacy policy and I realize that I may have made some mistakes by violating your policies. I now understand the proper use of WhatsApp, which is to connect with people who are close to me. I kindly ask for my WhatsApp number (+91 [redacted]) to be unbanned. This number is my official mobile number, and I have been using it for many years. Thank you. Regards, Vishal Rajput.
Reported by GetHuman8315166 on Friday, April 21, 2023 10:36 AM
Hello WhatsApp Team, I would like to address the issue regarding my WhatsApp account, which has been wrongly banned. Despite my compliance with all terms and policies, I believe my account was reported in error. I use my account to share beneficial educational messages, and I have not violated any rules. I kindly request that you reconsider and lift the ban on my official WhatsApp number, [redacted]. This ban has caused inconvenience for my friends, family, and clients who rely on contacting me through this platform. I trust that you will review this situation and restore access to my account. Thank you.
Reported by GetHuman-shiroyan on Friday, April 21, 2023 10:39 AM
I recently discovered that my phone number from Ghana, +[redacted]67, was unexpectedly banned from using Whatsapp. I have always complied with WhatsApp's terms of service and have not violated any rules. I was shocked to find out about this ban today when I tried to access my account. I kindly request the Whatsapp team to investigate this matter and restore my access, as I have always been a responsible user who respects the platform's guidelines. Thank you for your attention to this issue.
Reported by GetHuman-emmaaria on Friday, April 21, 2023 11:21 AM
My WhatsApp has been hacked by an unknown person. This person called me on WhatsApp two days ago, and since then, I haven't been able to access my account. I tried uninstalling and reinstalling the app, but it hasn't worked. I'm struggling to receive the verification code WhatsApp sends via SMS, allowing the hacker to continue using my number. I reached out to WhatsApp Support, who informed me it may take several days to recover my account. It's frustrating not being able to access my own account due to the hacker's control.
Reported by GetHuman8315806 on Friday, April 21, 2023 1:37 PM
My phone experienced multiple restarts, leading to the reinstallation of WhatsApp and other apps each time. Unfortunately, this caused WhatsApp to block my number while I was waiting to get a new phone. Although I followed the given instructions to wait for 48 hours, it has now been a month, and my number remains blocked. I am worried that WhatsApp might permanently block my number. Could someone provide guidance on how to unblock my number?
Reported by GetHuman-miravanl on Friday, April 21, 2023 3:33 PM
On Saturday, April 15th, I encountered someone impersonating me via WhatsApp using a different number and my Facebook profile photo. I informed my friends and family, which may have led to my number being reported unintentionally. I believe my account was wrongly banned due to this situation. I urge you to review my account as I am certain it was a mistake, and I have not violated any Whatsapp policies. I am devastated by this situation, feeling isolated especially since I recently moved to a foreign country. Your assistance in resolving this issue is greatly appreciated.
Reported by GetHuman-delanikr on Friday, April 21, 2023 10:16 PM
I recently purchased a new phone and obtained a new number. I successfully transferred my WhatsApp account to the new device, but after approximately three hours, I encountered a message stating that my account could no longer use WhatsApp due to a violation of terms of service, resulting in a permanent ban following a review. I reached out to the WhatsApp support team, and they mentioned that upon reviewing the service report, everything appears to be in order, and there should not be any issues with my account.
Reported by GetHuman8317316 on Saturday, April 22, 2023 4:05 AM
I believe my WhatsApp account was mistakenly banned. I assure you that I will comply with all the rules in the future. Please urgently unban my account as I am currently studying online during lockdown. It is crucial for me to access WhatsApp for my studies, especially with my public exams approaching soon. My WhatsApp number is +91([redacted]). Thank you for your prompt attention to this matter.
Reported by GetHuman8317320 on Saturday, April 22, 2023 4:08 AM
Hello, I wanted to let you know that your phone number has been banned due to your account activity being flagged as a violation of our Terms of Service. Your account will remain banned as a result. We suggest reviewing the “Acceptable Use of Our Services” section in our Terms of Service to better understand the appropriate uses of WhatsApp and the activities that may violate our Terms of Service. For more information on using WhatsApp responsibly, please refer to this Help Center article. Please remember that WhatsApp has the right to enforce its policies in line with its Terms of Service. Best regards, WhatsApp Support Team
Reported by GetHuman8317537 on Saturday, April 22, 2023 7:46 AM
I recently discovered that my phone number in Ghana, +[redacted]67, has been banned from using WhatsApp. I am certain that I have not violated any of the terms of service. Could you kindly investigate this matter and reinstate my access? Thank you for your attention to this issue.
Reported by GetHuman-emmaaria on Saturday, April 22, 2023 8:34 AM
Hello Whatsapp Team, My full legal name is Saifuddinwizz. My Whatsapp number is [redacted]. I agree to respect all of WhatsApp's terms and policies. It seems there was a misunderstanding; I did not engage in any inappropriate behavior on WhatsApp. I accidentally joined a group related to sensitive content, resulting in the ban of my account. I kindly request that you unban my WhatsApp account. This is my official number, and it is causing significant issues as my friends, family, and clients are unable to reach me. I hope for your understanding and the prompt resolution of this matter. Thank you.
Reported by GetHuman8317619 on Saturday, April 22, 2023 9:03 AM
My WhatsApp account was mistakenly banned, and I assure you that I will not repeat whatever led to the ban. I am committed to following all WhatsApp rules and guidelines. I kindly request the immediate unban of my WhatsApp number [redacted]. I am currently attending online classes during this lockdown period, and it is crucial that my account is reinstated promptly. With public exams approaching, the situation is urgent. Kindly unban my account promptly.
Reported by GetHuman8317658 on Saturday, April 22, 2023 9:43 AM
Dear Community, I am seeking assistance regarding my WhatsApp account being banned for a violation that I did not commit. Despite my attempts to resolve the issue, I keep receiving emails stating that my account has violated WhatsApp policies. I am reaching out for help to have my number unbanned. Your help in this matter would be greatly appreciated. Thank you. Hariharan V.
Reported by GetHuman-vharivim on Saturday, April 22, 2023 1:50 PM
Hello WhatsApp Team, I am Priyansh Shrivas, and my WhatsApp number is [redacted]. Although I agree to abide by all of WhatsApp's terms and policies, I want to clarify that I have not engaged in any wrongful activities on WhatsApp. I primarily share important and educational messages, but unfortunately, some individuals have incorrectly flagged or reported my account, resulting in the ban of my WhatsApp account. I kindly request WhatsApp to reconsider and unban my account. This is my official WhatsApp number, and not being able to use it has caused communication issues with my friends, family, and clients, which is a significant problem for me. I trust that you will comprehend my situation and restore my number. Thank you. +[redacted]57
Reported by GetHuman8318048 on Saturday, April 22, 2023 3:15 PM

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