WhatsApp Customer Service Issues

Archive 60

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #60. It includes a selection of 20 issue(s) reported October 20, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I hope you're having a good day. My WhatsApp account was banned for violating the terms of service, which I believe happened due to my email being compromised and hackers taking over my social media accounts including Facebook, Instagram, WhatsApp, etc. I have tried contacting WhatsApp multiple times but have only received automated responses stating that my account violated their Terms of Service without specifics of the complaints. This is concerning as many of my contacts are linked to that number. I am eager to resolve this issue and prove my innocence. Thank you.
Reported by GetHuman-yuwoonso on Donnerstag, 20. Oktober 2022 12:13
On October 9, [redacted], my Facebook account got disabled without any reason. Consequently, my linked Instagram account faced the same fate. I assure you I didn't breach any terms or conditions. The last activity on Facebook was viewing reels. Strangely, I received an unrequested password reset email hinting towards a possible hack. Given that Facebook owns WhatsApp, I suspect the hacker infiltrated my WhatsApp today, October 24, [redacted]. The WhatsApp support email mentioned multiple complaints about my account, which confuses me since I stopped using WhatsApp months ago. I'm at a loss as I've not done anything to deserve these bans. I urgently seek assistance to clear my name and reinstate access to my accounts. Any help in this matter would be greatly appreciated.
Reported by GetHuman7902680 on Montag, 24. Oktober 2022 19:29
I am having trouble accessing my WhatsApp account as the call function has been disabled, possibly due to someone entering my mobile number incorrectly. I need to regain access but I keep getting an error message about logging in too many times. Please reset this feature for me as soon as possible so I can use it. It seems like there may have been some pranking involved that led to my account being restricted. My number is +[redacted][redacted]. It's urgent that I can log in now, so please send a six-digit verification code to help me access my account.
Reported by GetHuman7906642 on Mittwoch, 26. Oktober 2022 14:27
Good day! I am reaching out for the third time. Currently, for three days now, I have been unable to activate the WhatsApp mobile application using phone number +7 ([redacted]) [redacted]-55-03. When trying to activate the account with the 6-digit code from the SMS notification, I receive an error message stating: "Failed to send SMS to the provided number. Please verify your number and try again in 1 hour." Similar issue occurs when activating via call - "Failed to reach you by call. Please verify your number and try again in 1 hour." I have attempted activation on multiple devices, with the same notifications of inability to send SMS or complete a call. According to the service provider, there are no restrictions on this phone number. I kindly ask for assistance in resolving this matter and activating the WhatsApp application with phone number +7 ([redacted])[redacted]-55-03.
Reported by GetHuman-artsev on Freitag, 28. Oktober 2022 07:46
Since the 13th of October, I have been repeatedly faced with a frustrating issue on WhatsApp. I keep getting temporarily banned even though I am allowed to use the app for just 2 to 3 hours before receiving a message stating my account is blocked due to spam. Every time I report the problem, they unblock me, but the issue keeps happening every time I open WhatsApp. Due to their terms and conditions, I can't request verification codes multiple times, so each time they unblock me, I have to request a code again, leading to this ongoing problem. Since the 25th of October, I have been completely unable to use WhatsApp. The app indicates that I have unsuccessfully tried too many times within a short period or suggests I check with my mobile provider. I need assistance in regaining access to my account, especially now that I have changed my device, assuming the problem was related to the device. My WhatsApp number is +[redacted]24.
Reported by GetHuman7870189 on Mittwoch, 2. November 2022 17:49
Subject: Request to Restore Banned WhatsApp Account Dear Whatsapp Team, I am M. Kaleem Mehboob, and I am writing to address the recent banning of my Whatsapp account associated with the number [redacted]4. I want to assure you that I have always adhered to and respected all of Whatsapp's terms and policies. Unfortunately, my account was mistakenly reported by some users, resulting in its ban. I primarily use my account to share important messages related to graphic design with my friends, family, and clients. As this is my official number, its ban has caused significant inconvenience as I am now unable to communicate with them. I kindly request you to reconsider and lift the ban on my account. I appreciate your understanding and prompt attention to this matter. Thank you for your assistance. Sincerely, M. Kaleem Mehboob Document Number Released by the Pakistan Government: [redacted][redacted]
Reported by GetHuman-kaleemme on Sonntag, 6. November 2022 17:11
I am Shivani Saxena from India, specifically Ahmedabad, Gujarat. I am unable to access my Whatsapp account with phone number [redacted] on my MIUI Global 12.0.1 Stable version android device since 3rd November [redacted]. After being banned, I am automatically logged out and unable to receive the verification code via SMS or call. Despite numerous attempts, I have not received any verification codes, and the system tells me to wait for 7, 12, or 24 hours before trying again. I have contacted Whatsapp support through my registered email [redacted] multiple times but have only received auto-generated responses. I seek assistance in resolving this issue promptly to regain access to my account.
Reported by GetHuman7932823 on Montag, 7. November 2022 07:30
Dear Whatsapp Support, I am requesting the blocking/deactivation of the account belonging to +[redacted]83 (+49 [redacted]). -The following user is forcing others (minors) to send nude pictures. -The user is spamming others with child pornography (nude pictures of other minors). -The user is threatening with the so-called Whatsappban. (They want to exploit Whatsapp's system vulnerabilities!) -The person is using an anti-Whatsapp, thus not using the official Whatsapp. This allows for screenshots of images that are meant for one-time viewing! -The individual is attempting to blackmail others and causing a lot of stress in groups. -The person is sharing unauthorized images of others (images where others are minimally/underdressed!) -The following user is insulting others! I request that the user (+[redacted]83) receives appropriate consequences! Best regards, Zoey Schmidt
Reported by GetHuman-zoeystu on Montag, 7. November 2022 08:19
I am trying to activate my WhatsApp account with the number +[redacted]29, but it shows that the number has been suspended. I received a message asking me to contact the WhatsApp team. Please help me reactivate my account as soon as possible since this number is essential for my business contacts. It contains important private and professional groups as well as office data. My family and relatives also have this number saved. I am unsure why it was suspended, and I urgently need access to prevent any disruptions in my business. Kindly assist me in resolving this matter with the support team promptly. Thank you. My number is +[redacted]29.
Reported by GetHuman-novade on Montag, 7. November 2022 21:50
I recently experienced a scam where my WhatsApp account was taken over. The scammers guided me through transferring my account to another device and set up two-step verification, leaving me locked out. I reached out to WhatsApp for help, but they couldn't find a solution to block the scammers and recover my account. To make things worse, the scammers have targeted five of my friends, tricking them out of money and taking over their accounts as well. WhatsApp's lack of personal support and unclear guidance on their support page has left me feeling frustrated and without a clear path forward.
Reported by GetHuman7938289 on Mittwoch, 9. November 2022 10:36
I have been using WhatsApp with the same number for over 8 years without any issues. Unfortunately, my account was permanently banned on Friday night for possibly being added to multiple spam groups which I muted instead of leaving. The groups may have changed their content, resulting in my ban. I contacted WhatsApp customer support and received a message stating they are working on resolving the issue and will get back to me soon. Has anyone successfully had their account unbanned at this point? If so, what information did you provide to WhatsApp?
Reported by GetHuman-devmites on Montag, 14. November 2022 07:21
Dear WhatsApp team, I am reaching out because my number +91 [redacted] was banned by WhatsApp recently. I fell victim to clicking on links from unknown senders, which led to me being added to various random groups promoting online offers and coupon codes. Despite being told to stay in the groups for better deals, I eventually muted them due to excessive spamming. Unfortunately, this action resulted in my number being banned. I have been a loyal WhatsApp user for over 8 years and kindly ask for your assistance in restoring access to my account so I can remove myself from those groups and comply with WhatsApp's policies. Thank you for your attention to this matter. Best regards.
Reported by GetHuman-devmites on Sonntag, 20. November 2022 09:52
Hello WhatsApp Team, I am writing to address an issue with my WhatsApp account. I have been using the app to share important educational messages, but some users have mistakenly flagged or reported my account, resulting in it being banned. I respect WhatsApp's policies but believe this action was taken in error. My full name is Amar Raikwar, and my WhatsApp number is [redacted]. Getting my account unbanned is crucial as it is my official contact number, and its suspension is causing difficulties for me to stay connected with friends, family, and clients. I appreciate your attention to this matter and hope for a prompt resolution. Thank you.
Reported by GetHuman7965855 on Montag, 21. November 2022 01:06
I was recently banned from Facebook, Instagram, and WhatsApp while on vacation, and I suspect I was hacked. I used WhatsApp messaging on the plane and suddenly received a banned message. I attempted to verify my account, but I remain blocked. I cannot understand why my accounts have been banned as I solely use WhatsApp to connect with my family in India and run my two businesses. I rely on it to communicate with my employees and vendors. I kindly request for my phone number to be unblocked as I am certain I have not breached any policies. My most recent activity on WhatsApp was texting my friends who were on the same flight. I use WhatsApp daily on both my phone and desktop for my businesses, and it would be greatly appreciated if you could review and lift the ban on my phone number. Changing my number is not an option as I have had it for 22 years and everyone knows how to reach me on it.
Reported by GetHuman-desiben on Montag, 21. November 2022 17:37
Hello, my WhatsApp account was recently compromised, and I received numerous messages and emails about unauthorized access attempts. I immediately secured my account with a new pin, but then received a call from a number in Alabama, followed by a message blocking access to my account from another device. I never received the required six-digit code to regain access despite multiple attempts. I also received emails requesting me to deactivate the 2-step verification, which I ignored. Unfortunately, I have been unable to use my account since Friday as I am continuously prompted to wait 24 hours due to recent unauthorized entries. I am seeking assistance to restore access. Thank you for your help.
Reported by GetHuman7968746 on Dienstag, 22. November 2022 01:29
I recently downloaded the WhatsApp app but encountered an issue during the verification process. I accidentally pressed the help button, which led me to unfamiliar numbers. I received messages in foreign languages from unknown numbers, and after responding that it was a mistake, one sender said it was a wrong number and I blocked them. Shortly after, my WhatsApp got blocked around 8pm on November 26, [redacted]. I tried uninstalling and reinstalling the app, but it still indicates that I am blocked and need to wait for 24 hours. I am in desperate need of assistance as I am unsure why this block occurred and how to resolve it.
Reported by GetHuman-ruthchis on Samstag, 26. November 2022 19:29
Subject: Account Activity Violation and Ban Dear WhatsApp Support, I recently received a notification informing me that my account has been flagged and my phone number has been banned due to a violation of the Terms of Service. I am writing to request a review and lift of the ban on my account. I believe there may have been a misunderstanding or mistake regarding the violation, and I kindly ask for your assistance in resolving this matter promptly. I value the services provided by WhatsApp and aim to use them responsibly as outlined in the Terms of Service. I appreciate your attention to this issue and look forward to having my account reinstated at your earliest convenience. Thank you for your time and assistance, H.T.
Reported by GetHuman7980327 on Sonntag, 27. November 2022 11:20
Hello, my WhatsApp was hacked last Tuesday morning when I woke up. I tried to re-enter my details but couldn't proceed without the pin, which was changed. I had an old email address on the account, so I couldn't access the information they sent due to the incorrect pin. After contacting WhatsApp, they asked me to wait for 7 days to bypass the pin issue. On the 7th day, the system sent a code via text, which I couldn't receive. I've tried reinstalling the app and updating to the latest IOS version. I asked T-Mobile to remove any blocking, but I still can't receive the code. I'm currently locked out for another 24 hours. Any suggestions would be appreciated. Thank you, Baqer
Reported by GetHuman7989311 on Mittwoch, 30. November 2022 17:07
Hello WhatsApp Support Team! My personal WhatsApp account has been banned. I believe I have not violated any community guidelines. If there was a mistake or if I unknowingly did something wrong, I sincerely apologize. Please assist me in unbanning my WhatsApp account. I appreciate your help and promise to adhere to the guidelines in the future. Thank you for reviewing my account and resolving the issue promptly.
Reported by GetHuman-sanjusno on Donnerstag, 1. Dezember 2022 06:10
Hello WhatsApp team, I am reaching out because my WhatsApp access has been denied, impacting my ability to share important information with students who regularly join online study sessions due to the ongoing covid-19 pandemic. As part of my work, I need access to WhatsApp to share test marks with the parents of these students. I suspect that some students may not want their test marks shared, which could be causing complaints to be lodged against my number with WhatsApp. I kindly request permission to regain access to WhatsApp, as this number is crucial for my job and is registered with my company. Please assist me in resolving this matter promptly so that I can continue my work effectively. You can reach me at +91 [redacted]. Thank you for your assistance!
Reported by GetHuman-ramzanm on Donnerstag, 1. Dezember 2022 15:25

Help me with my WhatsApp issue

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