Wendy's Customer Service Issues

I had an unpleasant experience at work today. Another co-worker, Alicia, threatened me, and when I reported it to the manager on duty, I was sent home early. I felt threatened and uncomfortable and need this issue addressed. My name is Valerie White, and I work at a location on 83rd and Ashland in Chicago, Illinois.

Hello, I am inquiring about my payment for the work I did. I started working without proper identification under Colin, the district manager. He was replaced by Matt, and Sonia is the store manager at Dickson location. I now have my proper identification, but I believe they are avoiding paying me correctly and not compensating me for all the hours I worked. If someone could kindly reach out to me soon, I can be contacted at [redacted]. Thank you for your assistance.

I used to enjoy going to the Wendy's in Frazier Park for their baked potatoes at [redacted] Frazier Mountain Park, Frazier Park, California [redacted]. However, there seems to be a need for better workers at this location due to unprofessional behavior. One worker, Amber, consistently claims that the grill and frosty machine are out of order, regardless of the time of my visit. It is frustrating to encounter these issues repeatedly, and it seems to stem from workers like Amber not fulfilling their responsibilities. It is essential to address this negligence and improve customer service by possibly considering a change in staff. Despite these challenges during the night shifts, the day shift staff provides excellent service, and I am always satisfied with my orders.

I noticed that I was charged twice on my credit card for a transaction at Wendy's located at [redacted] Hustonville Road, Danville, KY [redacted]. After placing a mobile order, I was informed by one of their staff members that they weren't familiar with the online system and advised me to place the order in person. Despite not "picking up" the mobile order, I ended up with a duplicate charge. I believe the mobile order might have expired due to this confusion. I kindly request a refund for the duplicate charge. I am willing to provide bank statements to support this request.

The customer service experience at Wendy's on Piney Forest Rd, Danville, VA, was very poor. The staff members at this location exhibit disrespectful behavior, not engaging with customers or acknowledging them. They even hand out food with their backs turned. I have shared my dissatisfaction on social media, where many friends and family members have expressed similar feelings. After tonight's disappointing visit, I have decided not to return. It is disheartening that most employees seem indifferent and should be replaced. Improvements are necessary, as this kind of service is likely driving away customers. Employees often appear disinterested and even irritated, further contributing to the negative experience. I will not be patronizing this establishment in the future.

I am currently employed at Wendy's in Cameron, MO, zip code [redacted], and joined the team in September. I consistently show up for my shifts. Recently, I requested time off for a personal matter, coordinating it for a time that would not interfere with my school or work schedule. However, one manager accused me of playing games via text. During a shift, a different manager insulted me directly, calling me "stupid." Additionally, another manager disclosed my medication use to a coworker, leading to mockery from other staff members. These situations have caused me distress. I seek advice on how to address this issue professionally.

I pulled up to the drive-thru to place my order. After the lady asked for my order, I requested a minute before deciding. However, she responded abruptly, "What can I get you?" in a rude manner almost immediately. I chose to leave as her attitude indicated a lack of concern for our order, and I feared she might tamper with our food. It's disappointing to see someone in customer service who seems disinterested in their job, especially when there are plenty of others eager for employment. This incident occurred at your Lexington, NC location at 3:30 pm on Saturday, December 21, with the lady working at the window. I hope this feedback helps improve customer service at your establishment.

I regularly visit Wendy's once a week. This evening, during my dinner break, I went to the drive-thru. Unfortunately, the young man taking my order didn't seem to listen attentively. Despite repeating my request for a #1 with mustard, ketchup, and cheese only three times, he still got it wrong initially. Upon receiving my order at the pickup window, my drink was initially forgotten but provided when requested. However, there was a mix-up with my cheeseburger, as it was missing ketchup and mustard despite my clear instructions on the receipt. Additionally, about half of the fries were either undercooked or overly greasy. I paid $8.53 for a Dr. Pepper and a subpar order of medium fries. Disappointed with the experience, I doubt I will return to Wendy's anytime soon. It was a disappointing waste of time and money.

I visited Wendy's to purchase food for me and my employees. I spent $40, but upon arrival, the food was ice cold and the fries were greasy. After contacting them, the manager offered a rain check and kept my ticket. When I mentioned returning the food, he assured me not to worry. He instructed me to bring the ticket for a rain check on the entire order. When I returned to get more food, he only wanted to replace half. Again, the food was cold upon reaching my shop. I seek the quality service Wendy's is known for. You can reach me at [redacted]. My name is Richard.

I arrived at the Wendy's drive-thru on Nimmo Parkway in Virginia Beach to pick up my order. The server accidentally placed my soda on a shelf with dried bird droppings. When I pointed it out, she replaced the drink. The manager then came, touched the droppings, and seemed unconcerned. I expressed my disappointment at the lack of cleanliness to the staff. They need better awareness of their environment, especially the manager. Despite no apology, I decided not to return. I have also informed the Board of Health about the situation that occurred at 2:30 in the afternoon.

I recently ordered a double stacker with ketchup only. However, upon checking my order, I found that it was made with cheese, pickle, onion, and mustard which are ingredients I cannot have due to being lactose intolerant. I am extremely disappointed with the service and demand a full refund within 7 days. Please send the cash refund to me as soon as possible. Thank you.

During my recent visit to Wendy's in Wadesboro, North Carolina, I was extremely dissatisfied with the service. On February 28th, [redacted], at 6:00 p.m., I witnessed the manager yelling at employees to get to work. Although two members of our group had already received their food, when I got mine, the potato looked old and discolored, like it had been cooked days ago. The drink station lacked small lids and had plain water in the tea containers. Additionally, there was an incident where the manager reprimanded a late employee in front of customers. After this experience, I have no intention of returning to this location. Several others in the county have shared similar negative experiences. I spent $21 at Wendy's and decided to go to KFC across the street to purchase food instead. My husband also spent $21 on snacks for everyone.

I visited Wendy's at [redacted] [redacted] S in Wilson, NC, and the customer service experience was terrible. The manager, who was wearing a black shirt, had a tongue ring incident at the window, leaving without giving me my drink. After driving home, I had to return for my drink. The manager appeared visibly frustrated, removed her headset, and stopped taking orders while multiple cars were still waiting in line. After more than 7 minutes, she resumed working. A coworker later apologized, attributing the poor service to a busy night, but this behavior was very unprofessional and unacceptable.

Wendy's restaurants should consider installing temporary plastic shields at their ordering counters inside their restaurants and blocking access to the restrooms to help protect customers during these times. Instead of closing the lobby, these shields can provide a barrier while still allowing customers to enter and order. Some customers, like myself, prefer to go inside to order takeout and may not feel comfortable going through the drive-thru. If the lobby remains closed, Wendy's risks losing these customers who rely on this option. By installing shields, customers can feel safer and continue to order inside. Thank you.

To whom it may concern, I visited the Wendy's location on Wurzbach and Bluemel in San Antonio, Texas on the 8th of April at 1:45 pm. I ordered 3 double stacks: 1 with no pickles or onions, 1 with no pickles, and 1 with no ketchup. Unfortunately, all the orders were completely incorrect. The burgers I received were 2-inch kids meal burgers priced at $2.69 each. This experience was disappointing, especially since I have fond memories of working for Wendy's when I was younger. Sincerely, Nailaha C.

Dear Community Members, I am writing to express my disappointment with the service I received at Wendy's located on 04/24/[redacted] at 10:37pm. My family has been loyal customers at this Wendy's for over 30 years, but the recent experience did not meet our expectations. I ordered 3/4 for 4 meals which turned out to be unpleasant. The food was not prepared to the usual Dave Thomas standard, and upon arriving home, I found the meals to be of poor quality. Even when trying to reach the manager to address the issue, there was no response. The Dave's Double Cheese Burger Combo I ordered was also not prepared correctly. The fries, nuggets, and hamburgers were cold and unappetizing, which was quite disappointing. Despite this, the drinks were the only satisfactory part of the order. My family and I believe in upholding the standards set by Dave Thomas, and we hope for better service in the future.

I have been a loyal customer of this Wendy's location for years and even worked for the company in Utah. However, I have recently experienced issues at the Wendy's on Tampa and Sherman Way. The store poorly manages its orders, serving one customer at a time and causing long waits for others in line. Additionally, they are reluctant to provide extra sauces, even for larger orders like a 50 piece nugget, where I was only given five sauces and then reprimanded for asking for more. I know from my time working at Wendy's that the standard amount of sauces for a 50 piece nugget is 14, so I find it frustrating to be given a hard time for requesting additional sauces. The customer service at this location is subpar, compounded by the difficulty in communication due to some employees not speaking English fluently. I hope this matter can be addressed promptly. Thank you for your attention to this issue. Best regards, Kate H. Have a great day.

On July 2nd, my daughter informed me that a manager at the Wendy's in Marquette, Michigan, named Melanie Longino, spat in her food. Another Wendy's manager witnessed Melanie's actions and alerted my daughter. Although this was reported to the owner, Rich, no action has been taken. I am requesting Melanie to be terminated from her position for such unacceptable behavior as it goes against Wendy's Code of Conduct. This behavior is putting customers at risk, especially during the current pandemic. I am concerned about the safety of other customers who may have been affected similarly. I have submitted a complaint via text on July 2nd with the expectation of being contacted within 7 business days, but I have not received any follow-up. I urge for a thorough investigation into this matter and request to be informed of the steps being taken. Thank you.

It has been 7 days and still no contact. I texted again at 3:09 PM on 7/22/20, but there has been no response. Here's a recap of the conversation from Thursday, 7/16. I explained the poor service experience at store #[redacted]4 on Washington Blvd in Halethorpe, MD, mentioning a 35-minute wait and incorrect orders. My contact information is [redacted], and my name is Janet B. I shared details about my order mix-ups with Angela at the counter and the manager. Even after replacements, there were still errors. The receipt indicated my visit was at 1:01 PM. The customer service representative assured me that the management team would address this promptly and offered to pass on my contact details. My email is jdburtnick[at]hotmail.com.

It's been 7 days without any contact. I sent another text today at 3:09 PM on 7/22/20 and still no response. Here's a recap of the conversation from Thursday, 7/16. Me: Since I waited for over half an hour on the phone, I am texting now. Please call me as I need to explain about my experience at store #[redacted]4; Washington Blvd Halethorpe, MD [redacted]. It was the worst service I have ever received at a fast-food restaurant. After a 35-minute wait, I received the wrong order and faced poor attitudes. Other customers also had issues. I ordered two burgers – spicy avocado bacon and 2 for $5.00 deal, including a spicy chicken sandwich and spicy nuggets. After a 25-minute wait, I discovered errors in my order. This led to a frustrating exchange with the staff. The manager eventually intervened, but the issues persisted, resulting in incorrect items. I received an apology from a customer service representative and they will escalate the matter to the management team for necessary actions. Thank you for addressing my concerns.