WeChat Customer Service Issues

I had a WeChat account around 5 years ago and deactivated it. Recently, I wanted to use WeChat again and tried to create a new account using my existing phone number. However, the account verification process with a friend's help failed several times. I've tried other methods to sign up or log in without success. I don't want my old account back; I simply want to start fresh as a new WeChat user with my current phone number, which has not changed since I last used WeChat 5 years ago.

Hello, I am currently experiencing an issue with my WeChat account. After using a friend's phone, I was informed that my account was permanently blocked, likely due to the phone being jailbroken. I have since purchased a new phone, but I am still unable to access my account. I am seeking assistance to resolve this matter and recover my account. Thank you. Best regards.

My account got blocked after sending one letter to my partners. It appears the issue may be due to accidentally having the VPN on which I use for my car alarm. I've already tried sending unblocking requests to my friends on the contact list, but it didn't work. I've just created this account and I really need it for my upcoming work. WeChat ID: wxid_wlxp5gf5nfiu12 Phone: +[redacted]69 Thank you.

I would like to update my old WeChat account linked to the ID bee_siew. My previous phone number +[redacted]6 is no longer in use, and I have forgotten to update it in the settings. Recently, I had to request friend verification, and after verification, my account was accessible. However, the next day I couldn't log in anymore. My new phone number is +[redacted]81. I have tried to contact WeChat support for help but haven't received a response yet. While waiting, I created a new account with my new phone number, which also got blocked. I hope to retrieve my original account bee_siew and update the phone number to +[redacted]81. Thank you and happy new year.

I would like to start by expressing... My interest in China is significant. I have been very active on WeChat, although at times, I may have been too impulsive. I have been addressing these issues diligently and have made progress. As an American, I have been making efforts to explain my views and feelings to others to help them understand me better, but unfortunately, some misunderstandings have led to me being falsely accused on WeChat. I have recently been reported, and I am eager to find out who reported me. I am seeking help to resolve this situation as I fear being unfairly penalized. If you come across this message, my WeChat ID is: wxid_jqo677dhszc512. Your assistance is greatly appreciated.

Hello, I am having trouble accessing my WeChat account. On 12/02, I lost access and despite trying my linked QQ, email, and Facebook accounts, I am unable to log in. My WeChat account ID is MYP_67 (originally Yan Pang67 or yan.pang67), with the name PY (formerly "Yan Pang"). I have tried to have my friends verify my account without success this time. I suspect this could be due to my Chinese citizen ID being registered and not having a Chinese bank account, which might be a new requirement. I no longer have access to my old mobile number to receive SMS for verification. I submitted a feedback form on 12th and 13th Feb, but did not receive a ticket number or confirmation email. I also emailed [redacted], but their responses are slow. I urgently need to access my contacts as I plan to return to China soon. Can you assist me in contacting WeChat support to reset my password promptly? Thank you for your assistance. Best regards, Yan

Dear support team, I recently encountered an issue with my WeChat account. I have been unable to send messages to any of my friends on the platform. The reason provided was violations related to harassment, false marketing, and fraud. However, I assure you that I have not engaged in any such activities. While I can still receive messages, I am restricted from reaching out to others. I kindly request your help in resolving this matter and restoring my WeChat account to normal functionality. Your prompt assistance in this regard would be greatly appreciated. Thank you for your attention to this issue.

Hello, I recently signed up for WeChat to communicate with shops and make purchases. I added two shop numbers to my account, and shortly after, my account was unexpectedly blocked. I didn't use it much in the past two days and am unsure why it was blocked, as I was notified that I violated the usage policy. I am seeking assistance in unblocking my account and understanding the specific violation I made. I should note that I don't have contacts who use WeChat since I am located outside of China where WeChat is not commonly used. Any help in resolving this issue would be greatly appreciated. Thank you.

I have reached out to WeChat multiple times through emails and feedback forms, yet it seems like they are intentionally neglecting my issue. My WeChat account got hacked by a scammer on 19/2, and as of today, 8/3, I have not received any helpful response from WeChat. Despite providing all the necessary information through their feedback platform, every time I receive a response from them, they ask for the same information again, which is frustrating and unproductive. At this point, I am at a loss on how to get a proper response from WeChat. I am feeling disappointed and concerned, especially after learning that the scammer attempted to solicit inappropriate photos from my family and friends. I am seeking advice on how I can effectively reach out to WeChat to recover my hacked account.

Dear WeChat team, I am experiencing difficulty logging into my WeChat account. I initially created my account in mainland China using a Chinese phone number. However, upon returning to my country, I suddenly encountered an issue where I am unable to access my account. Despite attempting multiple password resets via my email address and even changing it, I am still unable to log in using the new password. WeChat account: Ace_reg Associated phone number: +[redacted][redacted] (no longer in use) Associated email address: [redacted] Country: Nepal

Hello, My phone recently logged out of my WeChat account, and I've been unable to log back in. My WeChat Account is Rupinski-Luhaiyang. I realized I've forgotten my password, so I attempted to log in using my phone number. However, I received a message stating that this phone number is not associated with my account, which suggests that I may have changed my number since registering. Other users see me as J.R. with the WeChat ID Rupinski-Luhaiyang from Deutschland Bayreuth. I have three contacts in my list who can confirm that this account belongs to me. I last logged in on the 10th of February, and my initial login was between [redacted] and [redacted]. The email linked to the account should be [redacted] I hope you can assist me in recovering my account as I have many Chinese friends whom I can only contact through WeChat. Thank you, J.R.

I'm currently having trouble accessing my WeChat account as I have forgotten my password while being in a different country. Upon inserting my SIM card and activating it, I encountered an issue when trying to recover my account. Despite sending the necessary verification message multiple times, I did not receive a response, and the app kept redirecting me to the starting point. Restoring my WeChat account is crucial for me at this point. My name is Victoria, and some details in my profile include my WeChat ID: wxid_d97yfv0jumdh12 and the attached phone number: +[redacted]3.

Hello, After my iPhone malfunctioned, I had to reinstall the new iOS. Since then, I lost all Apps and Data on my phone, except for the information recovered from iCloud by Apple. However, I am missing my WeChat data. While in Indonesia, I lost my old Hong Kong SIM card and have been using a local Indonesian SIM card. I have reinstalled the WeChat App on my phone, but when I input my old Hong Kong number (+[redacted] [redacted]), I don't receive the verification code SMS. If I use my new number, it will create a new account. I need assistance on how to resolve this issue. Thank you. Regards, Eric Bosma

Subject: Assistance Needed to Unblock WeChat Account To the WeChat Support Team, During my trip to China in November [redacted], I installed WeChat. However, due to inactivity, my account, Marco-theranovis, has been blocked. Despite seeking assistance from my Chinese WeChat connections, I have been unable to regain access. I kindly request your help to unblock my account. Below are my details: - Country: Germany - Phone: +49 [redacted] - WeChat Account: Marco-theranovis - Password: Forgotten - Email: [redacted] Thank you for your prompt attention to this matter. Best regards, M.H.

My WeChat account linked to my USA phone number got permanently blocked, and I'm unsure why. I don't think I did anything to warrant being banned. The app mentioned that multiple account registrations or using unofficial software could lead to a ban. I did not have any prior accounts on my phone, and I downloaded the app from the official app store on my iPhone, so I'm puzzled. I hope to have my account unblocked soon. Thank you.

My Wechat account, PatriciaChen95, has been blocked while trying to verify my real name. I apologize if I mistakenly violated Wechat rules. I have emailed the Wechat support team every day and have been waiting for 2 weeks, but I have not received any help yet. I really need my Wechat account to be recovered soon because there are many important contacts. Please assist me in recovering my Wechat account as soon as possible. Thank you very much.

My WeChat account, PatriciaChen95, got blocked unexpectedly while my friend was using it. I am uncertain about what caused this issue. I requested my friend to help verify my real name, but shortly after, my account was blocked. Despite emailing WeChat support daily for the past 2 weeks, I have not received any assistance from their team. I urgently need help to unblock my account as it contains vital contacts.

My WeChat account is currently blocked, and I need assistance to unblock it as I do not have the required WeChat ID number. I am an American residing in China. Could you please reach out to WeChat on my behalf to inquire about alternative methods to unblock my account without the ID number? I am also interested in knowing if providing my WeChat ID could facilitate the unblocking process. Other suggestions found online, like asking a WeChat friend to unblock the account, have not been successful. Thank you for your help.

Hello, I have been unable to access my WeChat account for several years now, and I am unsure why it was blocked. When trying to unblock it with the help of a Chinese friend, the app indicates that I have an unauthorized app on my phone, even though I only have apps for photos, games, French transportation, and groceries. Despite following the unblocking process, my friends have been unable to help me regain access. Could you assist me in recovering my account? It is my primary way of staying in contact with my Chinese friends. Thank you

Hello Wechat Group, I hope this message finds you well. My WeChat ID is wxid_3k56imhiapok12, and my phone number is +[redacted][redacted] from Nigeria. This morning, I discovered that my account has been blocked. I mainly communicate with Chinese business partners. I kindly request you to investigate the issue and restore my account promptly, as I urgently need to contact my business associates in China. I assure you that I have not violated any terms. My interactions on WeChat are solely with acquaintances. Please look into this matter promptly as I have ongoing production activities. I am available to provide any additional information needed. Thank you, Mr Franklin Ike Businessman