Wayfair Customer Service Issues

Regarding order No. [redacted] from July 21, [redacted], I am reaching out to address an issue with the seats of my chairs. Over the past 6 months, I have noticed creases and cracks despite using the chairs infrequently with great care. To mitigate wear, I have diligently rotated the chairs. I suspect sunlight or central heating might have contributed to this issue, even though I clean the seats weekly with leather protection cleaner. Although the 2-year guarantee has lapsed, and I understand better quality furniture exists, this suite was within my budget, and it is disheartening to see a noticeable decline in less than 3 years. Any assistance you can provide to address the condition of my chairs would be greatly appreciated. I eagerly await your response.

I recently bought 2 sheds and unfortunately, I have some complaints to share. I have written reviews but have not received any response yet. I even attached pictures to show the issues. The first shed, the 'Outsunny', had damaged roof pieces with very visible indentations that even took off the green color, a small nail obstructing a screw hole, incorrect assembly instructions causing confusion, no designated spot for screws on the front section of flooring, and screws that stripped easily. It was a frustrating experience setting it up for hours, quite disappointing for a new product. The second shed, the 'Pop Up Storage shed', was supposed to include high wind tie downs, but they were missing. Another letdown. My kids convinced me to shop online, claiming it's the best way, but unfortunately, my recent experiences have been far from satisfactory.

I bought a recliner expecting comfort due to positive reviews, but it feels small for my 6'4" frame. My pregnant wife found it uncomfortable too. The chair arrived in a torn box with only 2 delivery updates. It ended up soaked in the rain as I had no warning of the delivery time. The gel caps inside were broken, causing a mess. Disappointed with the quality, delivery, and overall experience, I'm considering returning it. The $90 return fee seems unfair given the product's condition upon arrival. I seek a refund or suggest WayFair covers the return cost and lets me keep the chair. I hope for better assistance from their customer service to resolve this unsatisfactory situation.

When I made recent orders with Wayfair, I was provided with arrival dates that I was excited about, especially since we had guests coming over. However, the notifications about delays started coming in, and now it has been weeks past the original dates. While I understand that shipping takes time, I would have appreciated honesty regarding the timelines. Even though I still want the items and they are perfect for my needs, the misleading delivery estimates have left me a bit hesitant to place future orders. Wayfair, in my opinion, would fare better by being transparent rather than overpromising speedy deliveries they can't keep up with. I have always respected Wayfair, but this experience has made me more cautious about future purchases.

I purchased a desk from Wayfair a few months ago while I was remodeling my business. I ordered the desk due to the low prices advertised and the variety of options on the website. Recently, we set up the desk and the top material is peeling off very easily. A sticky note caused a big chunk of the desk to come off, making it look terrible. I am disappointed by how cheaply made the desk is and how quickly it is falling apart. I expected a sturdy and nice-looking desk, but now I have one that appears old and worn out. This situation has left me very displeased.

Your billing practices are unclear, and your customer service representative Jr's behavior is disrespectful. I've been making extra payments of $40 to $50 on my account to go towards my deferred balance, but you have failed to allocate any of these extra payments to my deferred account. Your company's negligence is now costing me in interest charges. When I contacted your representative Jr, he insisted that I must call every month to specify that the additional funds should be directed to my deferred account. This is unacceptable as no reputable company operates in this manner. It seems like your company is intentionally taking advantage of your customers. The furniture I purchased from you has been subpar, with multiple pieces falling apart. Despite my complaints, all I received was store credit, which is not satisfactory. The expensive wallpaper keeps peeling off, the pink vanity stool collapses when sat on, and the bar stools are unstable with screws constantly coming loose. I am planning to report your shady billing practices and poor payment applications to the Better Business Bureau and any necessary authorities. Please contact me via email at [redacted]. Thank you, A dissatisfied customer

I recently purchased 2 Talon headboards for my daughters on StoreWorth.com. I noticed that on the website, Wayfair was listing the headboard for $[redacted], while Birch Lane had it for $[redacted]. However, when I clicked on the links, the prices were different. Unfortunately, I've had a negative experience with Wayfair in the past where they overcharged me, leading to overdraft fees from my bank. When I reached out to their customer service, the representative was unhelpful and refused to connect me with a manager to address this discrepancy. I believe that even if the website hadn't been updated, I should still receive the item for the price advertised on your site.

I ordered these couches back in April, and my first order was sent to Canada. After contacting Wayfair customer service, they kindly re-ordered the couches for me and even gave me a $50 discount, which I truly appreciate. The couches just arrived on May 25th. However, I must say that they have a strong smell, and the parts keep coming undone. I am extremely upset after waiting so long for these couches to arrive, only to be completely dissatisfied. While $[redacted] may be a bargain for some, it is a significant amount for someone like me who is trying to get back on their feet. As a female, I had to hire someone to bring the heavy couches into my home because I cannot lift them to return them myself. I am very disappointed that Wayfair would sell such a poor-quality product.

Order No. [redacted]: I received the Landmann barbecue cover on May 21st, but inside the package was a Grill Chef cover instead. I discovered a small rip on the cover without even fully opening it - clearly, the quality is not up to standard. I own a Landmann cover made of thick, high-quality material, which contrasts drastically with what I received. I'm disappointed by the lack of a local or toll-free contact number to address this issue. I am surprised that there are no provisions for a free return of the item, given its poor quality, false description, and damage. I would have appreciated a replacement if the product had matched its description. However, under these circumstances, I am requesting a full refund and a complimentary return for the item. I eagerly anticipate your response.

I purchased a kitchen island for my rental property but my tenant reported it arrived scratched and refused delivery. I haven't been able to reach the driver who delivered it despite multiple attempts. I need to know if the damaged island will be replaced promptly or if I'll receive a discount. Can the driver confirm the condition with a picture? I need a quick resolution as my tenants are waiting. Please contact me at once. Thank you, Kaye Wissing [redacted].

I have two orders that have been shipped with Hermes and DXP, but I have not received updates for two days. I've been trying to contact both companies to arrange delivery for tomorrow, May 31st, as it was promised at the time of ordering. Since we won't be at the property other than on that day, it's crucial we receive the items then. This is the second time this issue has occurred. I understand that third-party couriers are used, but a more precise delivery system would be beneficial. Please confirm the delivery date for the mattress and bed frame (order numbers: [redacted]) as soon as possible. If delivery won't be on May 31st, inform us promptly so we can cancel and purchase from IKEA to have the items physically available tomorrow. Your assistance on this matter is greatly appreciated. Thank you, D. Langer.

Hello, my name is Summer. My friend made a purchase with your company and didn't receive her packages. Although you credited her account, she did not wish to place a new order and couldn't get a refund to her card. I stepped in to help as I needed the items, so she exchanged her store credit for cash, holding onto my package until my new home was ready. Unfortunately, upon receiving the package, two tables were missing from the set, and one table had a crack. This situation is highly disappointing and unprofessional. I request a refund for this order, as the condition of the items is unacceptable. It is clear now why others warned me against ordering from your company. The order number is [redacted]. It seems there are issues with the carrier you are using, as the delivery process has been careless. This is distressing as I have a housewarming party planned for tomorrow.

Order # [redacted] - I received three defective items in my first purchase - first was damaged, second was incorrect, and the third was only one of two boxes. I am extremely frustrated with the service. Despite finally receiving a refund last night, I am disappointed that I still won't receive the item I ordered 30 days ago. Initially, they offered a 10% discount and sent the wrong item again. This experience has been unacceptable, especially after working in retail for 20 years, including 15 years at Walmart. Receiving emails from different representatives each time has only added to my frustration. I insist on some form of compensation or a special deal if I were to consider ordering from them again. The shed I originally ordered would have been perfect if they had sent the correct one and processed the refund promptly.

I received an outdoor patio set from your company, but unfortunately, the sofa came with two left arms instead of one left and one right. We have contacted your customer service, but the correct arm has not arrived yet. I hope we can resolve this issue soon. The address for delivery is [redacted] W Shenandoah Circle, Fort Wayne, IN [redacted], purchased by Bob and Lisa Kelley from Marion, NC.

I was unable to inspect the Haier Washer/Dryer Combo upon delivery as I was assisting a customer at my shop. Upon unpacking the machine, I noticed significant damage on the left side with heavy dents, scratches, and a caved-in area. The damage was only visible after installation when light reflected off the machine. I prefer not to return the item but am unhappy to pay full price for a damaged unit. I have pictures available if required. I would appreciate a discounted price for the item since it is already installed.

I recently received the Snow kitchen island order, and the drawer front is defective. I emailed about it but haven't heard back. Initially, I thought it was the shelf that was damaged, but it turns out it's the drawer front. I have a picture of the issue, and the item number is 46809WHT-20-V65. Despite this problem, everything else in the order is in good condition. Could you kindly replace just the faulty drawer front for me?

I placed an order with Wayfair on May 23, [redacted], with a delivery date of June 7, [redacted]. I also ordered a mattress from another retailer with a delivery date of June 8 to align with Wayfair's delivery. However, I was informed that the bed from Wayfair would arrive on June 10. I managed to reschedule my mattress delivery to June 11. Unfortunately, I received an update that my Wayfair order will now come by the end of the day on June 11. As a result, my husband and I face difficulties since our mattress should have been set up by then, as it includes "white glove delivery." Being pregnant, I cannot assist with the setup, leaving my husband to handle it alone due to Wayfair not meeting their shipping timeline.

Hello, I placed an order for the Riley TV stand last Friday, anticipating my upcoming move. I recently discovered an email from DHL in my junk folder, stating that the order was left in my new house's garden. Surprisingly, I was not expecting such an early delivery, especially without any prior notification from your company about dispatching the item. The TV stand was left exposed in its cardboard box in the rain, leading to soaked packaging and mud on the product. I have retrieved the item, but I haven't had a chance to check for damage. The situation has understandably upset me, as this purchase was meant to be the first for my new home. I had plans to buy more items from you, but this experience has made me reconsider. While I understand the delivery issue may not be directly your fault, I hope you can investigate and suggest a resolution. Also, I am puzzled why no email was sent by your team to inform me about the impending delivery. I await your response. Thank you, Miss G B.

I have not received a follow-up from my Case Manager regarding the reinstated protection plan for my replacement furniture. After contacting Uniters, they confirmed they had no plan for this item. Despite informing Case Manager Shantris M., there has been no further action taken. I am disappointed by the lack of investigation into this matter. The Order #[redacted] was for replacement furniture, and it is crucial to have the protection plan aligned with this new order. I urge the Customer Service Manager to address this issue promptly and appropriately with Shantris to ensure resolution. I am still waiting for updated information on the protection plan for my furniture. Thank you. Pamela C. Campbell

I recently received an outdoor furniture package from Wayfair that was simple to put together. However, the quality of the cushions was disappointing. The foam in the cushions quickly lost shape and the tie-down method was ineffective. The discrepancy between the advertised quality and the actual product has left me hesitant to shop online in the future, particularly from Wayfair. This experience has been frustrating and has made me doubt the reliability of online purchases. I hope my feedback helps improve the quality of products offered by Wayfair in the future. Sincerely, P. Dewhurst