Wayfair Customer Service Issues

I saw an online ad for a 36” Blackstone Griddle priced at $59.99, which seemed too good to be true. After researching, the website seemed legitimate as it was on Wayfair. I placed an order but the receipt showed payment to someone named Lonnie Robinson with the email [redacted], making me suspicious. I have already informed Discover Card about the situation and asked to deny the charges. Any advice on what to do next would be appreciated. Thank you, Thomas T.

I purchased 4 counter barstools from Wayfair. After assembling them, one chair wobbles and scrapes when you turn on it, while another does not have its legs sitting evenly. I contacted Wayfair about the issues and offered to try and fix them myself, despite not being an expert. Following this, I was informed that replacement parts would arrive by Dec 16th. However, I only received a bag of screws, which was not what I requested. As of Dec 28th, I have not received the correct parts. At this point, I am no longer interested in resolving the matter myself and would like to return all 4 chairs.

I recently ordered furniture from Wayfair but encountered delivery issues. Wayfair asked me to wait four days, then file a police report, which I did. After providing the police report, they promised a refund or replacement. However, after weeks of waiting, I received an email stating that due to my order history, it's best for me to shop elsewhere. They advised against placing new orders and mentioned canceling any future orders with Wayfair and its subsidiaries. I have a history of minor issues like returning a chair for the wrong color and inquiring about a desk part that broke off. I'm perplexed by the negative feedback as I've been a long-time customer. Now, I'm left without furniture and unsure why I'm being treated this way.

I purchased a mattress that arrived on December 8th. Despite decent reviews, the quality is disappointing. The springs are noticeable, it sags where you lie down, makes noise when moving, and causes me significant pain, waking me up multiple times every night. Initially, I considered returning it, but I rely on it for sleeping. I use Afterpay for payments. I'm very unhappy with this product and in a lot of pain. I either need a replacement mattress or a refund.

Hello, I placed order [redacted] on November 28, [redacted], over the phone to have the option to return items if needed. The bed frame arrived with chips and rust, not meeting the website's description. I requested a refund. The mattress, similarly, was of low quality and not fully inflated. I asked for a refund, but was told to wait for it to inflate. After 3 weeks, the mattress still wasn't fully inflated and no response was received despite multiple calls. The final email received mentioned my account was restricted from further orders due to unsatisfactory order processing. I disputed this decision due to the defective items. Despite returning items within the return policy, I faced difficulties and lack of assistance, especially from Cindy W. All I seek is a refund and will no longer shop with Wayfair.

I had two contractors from Wayfair coming to assemble and install a patio awning, but they were late and did a poor job. After scheduling a return visit that never happened, a new team of contractors arrived with issues. They suggested I pay them directly and not involve Handy/Angi/Wayfair. I asked for a refund of the $[redacted] service fee, but despite calls to several customer service numbers, I have not received a proper response.

I placed an order for a carpet on November 9, but despite receiving multiple emails with delivery dates, it has not arrived after two months. After speaking to Carole H. and another representative, I was assured it would be escalated to a higher manager, but the promised delivery today did not happen. Supposedly, the carpet is at J.W. LOGISTICS in Shreveport, Louisiana, but attempts to contact them have been unsuccessful. I suspect foul play as they are unresponsive and Wayfair may not be properly informed. I refuse to give up until this issue is resolved as the cost of the carpet is significant to me. Since reaching J.W. LOGISTICS directly seems impossible, my only recourse is to persist in seeking assistance from the company.

I made a mistake by purchasing a chair thinking it was a recliner with a paisley print. After having it in the box for several weeks, I discovered it's not a recliner when someone helped me set it up today. I'd like to return it to Wayfair and buy a paisley print recliner from them instead. The chair is still in good condition as I only opened it today. I would appreciate assistance in repacking it and arranging for its return to FedEx. Thank you.

Hello, I would like to express my disappointment with the delivery of my 95-pound item. I didn't realize when I made the purchase that the delivery would be left outside my entrance. I am surprised that your company is okay with this delivery method. I barely had time to get up from the sofa next to the door to help your delivery person bring the item inside, and he rushed back to his truck. Does this mean I had no choice but to unpack my furniture outside and carry it piece by piece into my apartment alone? I am not in the best health, and it made me think that an elderly or sick person wouldn't be able to buy from you if they are delivered this way. Is there a solution your company can offer to address this issue or could you perhaps offer items weighing less than 20 pounds that would be more suitable for your delivery service? I hope to shop with you again with better delivery service.

I purchased a bed from Wayfair and forgot to include the protection plan. When I called the next day, I was informed that a service order needed to be placed. After not hearing back, I called again and asked for a supervisor, who assured me I would receive an email in a couple of days. A week passed, and when I called once more, I was told that the plan had to be purchased on the same day. Had I known this initially, I could have canceled and re-ordered. It seems like they deliberately delayed the process until it was too late for me to make changes. The website claims you can add plans up to 90 days after purchase, but this wasn't the case for me. Nowhere during the buying process was it stated that the plan had to be bought on the same day.

Hello, I am a valued customer of Wayfair. I have a business account with them and rely on their services almost exclusively. I've been eagerly waiting for a manager from the Resolutions Team to contact me at +[redacted]1 for over a week now. Despite leaving multiple messages with Wayfair staff, I have been informed that only the Resolution Team can assist me, but to no avail. I have also sent numerous emails, but have not received any response. I currently have three pending issues that require attention, and it has been over a week without any contact from the team. Despite promises from other team members, none have been fulfilled. I am disappointed with the lack of communication and unsure how to get a call from a manager of the Resolution Team at Wayfair. Your assistance would be greatly appreciated. If this issue persists, I may need to reconsider purchasing products for my clients from Wayfair. Thank you for any help, as a customer, I feel neglected. Sincerely, Karen K.

I placed an order for a couch on Feb 9th, but it has been delayed multiple times. When I requested to cancel due to the delays, I was told there would be a cancellation fee even though the couch hadn't shipped. After being informed on March 2nd that my couch was lost and needing another 3 days to search for it, I requested to cancel as I have visitors arriving. However, I was again informed of the cancellation fee. I was then advised to wait 10 more days before discussing waiving the fee if the couch remains lost. It is frustrating as the error is on their end, not mine. I seek a full refund and am seeking assistance with this matter.

I am very concerned because I have been trying to reach out via phone regarding my fully paid order with the invoice number #[redacted]. I was informed once by a representative that my furniture is in Puerto Rico, yet I never received any communication about the delivery schedule. Despite my efforts to contact them through all available phone numbers and their chat service, I have had no success. Puerto Rico's humid climate raises the worry that if the furniture is left in storage for too long, it may be damaged, possibly developing mold during the frequent rainy days. I am hesitant to accept furniture with potential mold issues. I have been met with unresponsiveness from Wayfair's customer service, making me hesitant to make any future purchases. I urgently need to establish contact with their team.

Hello. I hope someone can assist me in French. Otherwise, I can do my best in English. We purchased Southern Motion armchairs and have had MANY issues with them. They are manufacturer-guaranteed chairs. I have contacted them multiple times and received a response stating that I need to wait for communication from your end to resolve the issue... So, I am telling you the same thing I told them, after all. One of the chairs needs to be replaced. I have photos to support this. We are VERY DISAPPOINTED in this company, despite the high price and warranty suggesting good furniture quality. Instead of replacing these chairs again and facing the same issue in a few months, I suggest reimbursing us for the full cost so we can move on...! The chairs we had before Southern Motion lasted us 7 years and are incomparable to Southern Motion's after only a few months... Our old chairs look brand new compared to Southern Motion's! Who is responsible for honoring the warranty? I don't know, and I don't want to end up in small claims court over these chairs. We would much rather receive a full refund for these chairs to put an end to these bad experiences once and for all! Naturally, we can also send you the photos and emails exchanged with Southern Motion, who finally responded (!!) and asked us to wait for your feedback and inform them about it... Style no [redacted]-00 power Serial no. [redacted]8 & [redacted]9 Purchase date July 12, [redacted]

I have a cart with over [redacted] items for a big project that I need to access anytime. It's frustrating to see the spinning icon on the screen while the prices change and items go out of stock. Recently, I have been using Overstock.com because I can quickly view my cart with prices. It would be beneficial if our IT department could improve this feature to prevent potential loss of customers and revenue.

I bought two Adirondack chairs less than three years ago with order number [redacted]. The description claimed weatherproofing, but the paint faded quickly. Recently, one chair rotted, despite being sheltered. The seat slats broke, causing someone to fall. I'm disappointed and seek a refund or replacement. I have photos available upon request. Thanks, N. Ellrodt

I've tried contacting customer service but faced rudeness. I paid for express delivery for Order #[redacted], delayed for 5 days by FedEx. Initially told I'd be reimbursed, then informed otherwise due to FedEx delay. As an expert in this field, I know procedures; shipping companies handle claims with shippers only. FedEx confirmed they'll only work with Wayfair. I anticipate a $64.99 PayPal reimbursement within 3 days or will escalate to PayPal. This delay shouldn't occur in a big company like Wayfair. Contact me at [redacted], preferably a manager. Thank you. - Julie P.

I recently purchased a Full Folding Box Spring from Wayfair which was supposed to be 7.5" thick. However, I received an open box Zinus that is only 3" thick and still not unfolded. Additionally, a piece of the litterbox door was unglued and loose in the box. The box was taped up and seemed to be open box merchandise. I am disappointed with this experience and would like the correct box spring and a replacement for the door. I also request an adjustment for the rug that came in a retaped box, even though it was undamaged. I am hesitant to place another order with Wayfair due to these issues. I can provide photos if needed. Thank you. - Jean L. Barberton, OH [redacted]

Good morning, my name is Carol J. I am reaching out regarding my Wayfair order placed on March 14, [redacted], for four Anteo Side Chairs, Order #[redacted]. I require an invoice to pick up the items, but I have been unsuccessful in generating one online due to system issues. I am located in the U.S. Virgin Islands. Attempts to contact your customer service by phone have been unsuccessful, as I keep receiving a message that the call cannot be completed. Please assist me with this matter. For further communication, you can reach me via email at [redacted] I appreciate your prompt attention to this issue and look forward to your response.

Subject: Urgent Matter regarding Fraudulent Activity Dear CEO Niraj Shah, Co-Chairman Steve Conine, and VP Jon Blotner, My name is Stephanie Stuart, and I reside in New River, AZ [redacted]. A few months back, I received a large box labeled from Wayfair outside my home, despite never having heard of your company before. I contacted Wayfair through the provided phone number on the box and explained the situation. However, after being informed there was no account in my name, I disposed of the item, an unsolicited glass end table. To my dismay, I started receiving monthly statements alleging that I have had a Wayfair account since [redacted], with a fabricated account number, claiming I owe approximately $[redacted]. This included details of a Mayfair Master credit card from Citi, which I have never owned. Despite informing your staff and seeking resolution, the situation persists with increasing "late charges." I have sought legal advice advising non-payment, but I feel compelled to bring this issue to your attention. I have also reported this to relevant authorities and implore you to address this fraudulent activity promptly. Your swift action on this matter would be greatly appreciated. Sincerely, Stephanie Stuart