Wayfair Customer Service Issues

Our church-owned preschool and kindergarten placed multiple orders for classroom furniture, but encountered delays with shipment from Wayfair. After canceling the orders, we were issued confirmation number [redacted] indicating the cancellation and a refund wait time of 3-5 weeks. However, after 6 weeks had passed with no refund, we were informed that it could take longer. We have been trying to contact "Jazz", a supervisor at Wayfair, but have had no luck reaching her through phone calls or emails. We are frustrated with the lack of response regarding our refund request and are seeking assistance in resolving this matter promptly. Sincerely, R.W. Blessed Beginnings of Oro Valley

Subject: Cancellation Request for Order Placed on July 24, [redacted] I am currently residing at Manoir Outremont, apartment [redacted], [redacted] Rockland Avenue, Outremont, QC, H2V-4P7, which is a seniors' residence. I have entrusted the management of my affairs to one of my children. As a result, I need to cancel any purchases made or that may have been made (with no deliveries having taken place so far, with delivery expected in October) that could have been charged to my Mastercard or Wayfer account. No penalties are indicated for canceling the order. Please confirm this cancellation for me. My contact information is as follows: 1. Email Address: [redacted] 2. Home Phone: (1)-([redacted]) I am making this request from my personal computer.

Unfortunately, my experience with Perigold has been highly disappointing and frustrating for several reasons. Firstly, I ordered a bathroom vanity for a remodel, which arrived damaged. Despite placing a replacement order and being given a specific delivery date, the item never arrived as promised. The customer service representatives have been unhelpful and lacking in communication regarding the status of my order, leading to a significant inconvenience during my renovation process. Moreover, when I requested a refund for the lost merchandise, I was met with further confusion and poor service as the representative was unable to process it promptly. The emails I have received do not accurately reflect the issues I have faced and falsely represent the cancellations as my decision when they were due to Perigold's errors. Lastly, the difficulty I encountered in trying to leave a review for the product on the website adds to my dissatisfaction with the overall experience. Despite Perigold's reputation as a luxury brand, my encounter with their customer service and product quality has been far below expectations.

I am currently placing an order for 2,[redacted] worth of your furniture. However, the Medela sectional reclining sofa I purchased a few years ago has developed gaps, and all the metal parts have broken off, presenting a safety hazard. Recently, my Goddaughter, who is only 3 months old, accidentally fell into one of these gaps, causing her neck to be at risk. I am not requesting a refund, but rather a replacement before a serious injury occurs. I have personally suffered injuries to my leg and back due to this faulty furniture, and now, with a baby involved, the urgency is even greater. Additionally, the USB port on one side has not been functional since the purchase. I am not looking for an upgrade but simply a new identical replacement to ensure safety. I urge someone above a supervisor to address this promptly. Kindly contact me at your earliest convenience to resolve this issue so I can proceed with my upcoming order. Thank you.

I have been researching over-the-stove microwave ovens for a few days. I added one that I liked to my cart to check the shipping and installation costs. When I returned to my shopping at 11:55pm, I encountered difficulties with a customer service call. Please cancel the order that should still be in my basket. I never completed the order, as I was only trying to determine the total cost with shipping, installation, and tax. I am still in the process of finding one that fits the proper dimensions and includes installation. My previous experience with Home Depot's installation service wasn't satisfactory as they did not make an effort to remove the broken item, attributing it to being only delivery drivers and mentioning something about the GE bracket. Given my positive history with Wayfair, I will no longer use Home Depot. Feel free to reach out via email, or I will contact you once I am awake. Kindly cancel this order. I am looking forward to making a purchase with Wayfair, but I am unsure about the status of the previous order that seemed to have been placed but not yet dispatched. Thank you.

Hello, I wanted to share my experience with Wayfair Order #[redacted] that I bought for my 76-year-old aunt. I initially called to inquire about the item and made the purchase over the phone. Online, it was listed as a Counter Height Table Set with one SKU number. However, upon delivery, I only received the table and one chair instead of the complete set. I called customer service multiple times to resolve the issue as the table and chairs were not the correct heights as described. After several discussions, the representative cancelled the incorrect items and I reordered a Pub Height Table set with two chairs. I hope this time the order will be accurate and my aunt won't face any more inconvenience. Thank you for your attention to this matter.

I ordered a 3-piece outdoor Wicker patio bistro set with 2 swivel rocking chairs in orange for $62.97 on special on August 22, [redacted]. However, I received a beautiful necklace that is too small for me to wear. I have emailed twice to the provided email address [redacted] regarding this issue but have not received any response. My order number is [redacted] with tracking number LV[redacted]86CN. I am disappointed with Wayfair's customer service in handling this matter. I hope to hear back soon and either receive the patio set or get a refund for the necklace. Thank you, Danielle.

Hello Customer Service, Several months ago, I bought two three-lantern post lights. Today, when we installed them, we found a defect in one of the lights - there is a significant casting pit on the upper part of the post. This defect is concerning as it could allow rainwater to enter the shaft, posing a potential risk of electrocution. I would appreciate your guidance on how this issue can be resolved. Thank you, Moin

I requested a refund for the Seed Texture Shiny Glass Ball Ornaments I returned via FedEx Drop-off at Dollar General in Holly, Michigan on 10/7/21. However, I have not yet received my refund of $58.54. Online records show my return is still pending. It's frustrating not being able to reach a real person as the wait time is consistently over 25 minutes. I just want to know what the delay is and when I can expect my refund.

To the concerned party, I bought two bookshelves from Wayfair on October 19th with the invoice number #[redacted]. I also purchased assembly for both pieces. Unfortunately, the assembly has been rescheduled three times by Wayfair/Handy. Most recently, the assembly was rescheduled for Nov 7, and I requested it be completed on the scheduled date. The Handy representative only assembled one bookshelf, citing authorization for only one. Despite showing my invoice, he left without assembling the second one. Contact with Wayfair and Handy has been unhelpful, with each blaming the other. Eventually, Handy agreed to come back after I provided a copy of my invoice. Wayfair offered only a 10% discount for a future order, which I find inadequate given the situation. Despite past positive experiences, this time has been extremely frustrating. Multiple conversations with Sherry, Darlene, Teresha, and manager Joy at Wayfair, as well as with Handy, have been unproductive. I feel disregarded and inconvenienced. I hope to speak with someone understanding of my situation and willing to acknowledge the time and effort I have put in today to resolve this issue, caused by no fault of mine. I seek a discount that reflects the inconvenience I have faced, not just for a future purchase.

In today's business world affected by Covid, I have faced numerous issues with Wayfair since placing an order on October 21, [redacted]. The specific problem revolves around item W[redacted]56, which is advertised as fully assembled on Wayfair's website but actually arrives unassembled. Despite attempting to assemble it, I encountered difficulties and even received a broken piece. After contacting various Wayfair agents, including managers like Christina and Megan, multiple attempts were made to resolve the issue, such as ordering a replacement and arranging assembly. However, the item did not arrive on time, causing further frustration. Delays in shipping, processing credits, and inaccuracies in stock availability have contributed to my dissatisfaction with Wayfair's services. I have interacted with numerous agents, all of whom were polite and tried to assist, but the overall experience has left me feeling undervalued as a customer. I hope for a satisfactory resolution from Wayfair or the president's office. Sincerely, Nance Lipman-Finn

I placed an order for a Pair Of 2 Extra Large Sheer Floor To Ceiling Room Divider Curtain Panels And 2 Matching Tie-Backs by Eider & Ivory™ on November 9, [redacted]. However, I have not yet received any confirmation email or shipping notification. My Visa was charged on the same day for $[redacted].64, but when I checked my Wayfair account, it showed no record of the order. I attempted to contact customer service through chat but was unwilling to pay for assistance. The Invoice I.D. is [redacted] and the transaction I.D. is [redacted]5771L. If I do not receive confirmation and a tracking number soon, I will have to dispute the transaction with my Visa. Shipping was supposed to be to Diana Johanson at [redacted] - [redacted] Street NW, Edmonton, AB, Canada.

I placed an order and noticed it was going to the wrong address. Despite my email and call to request the address change, I was informed by the warehouse that they could not confirm the change, resulting in the package being sent to the incorrect address. After the delivery, I contacted Wayfair as instructed, only to be redirected to UPS. UPS confirmed they delivered to the address provided. When I contacted Wayfair again, I was told there was nothing they could do. Disappointed with this experience, I am left without the product, out of money, and disappointed with the service. If I do not receive a response, I will proceed to file a dispute with American Express to recover my funds and reverse the payment.

I purchased a fitted tablecloth from Wayfair on June 10, [redacted], for $80.22 CAD. I had to return it due to the wrong size, and Wayfair confirmed receiving my return on June 27, [redacted]. They processed a refund of $75.18 on June 29, [redacted]. However, four months later, I received an email claiming the return package contained shipping envelopes instead of the tablecloth. Despite discussing this issue with customer service, Wayfair still charged my credit card the refunded amount. Now, five months later, this charge appeared on my statement. The package was in their warehouse during the pandemic, raising concerns about their internal processes and customer service integrity. I am requesting a refund for the charge on my credit card.

On 11/8/21, I placed an order for 2 Mosca Patio Chairs with cushions from World Menagerie under order #[redacted]. However, upon receiving my packages, I found 3 cushion covers in each, but only received the 2 ottomans that were shipped separately by FedEx on 11/16. Unfortunately, the 2 chairs are still missing, and I never received a doorbell ring or any paperwork from the FedEx driver. Instead, the driver left various items inside my enclosed courtyard, including the ottomans, a package of cushion covers, and an unexpected Otteridge Patio Porch Swing. I've already filed a complaint with FedEx regarding Tracking #[redacted]20, and they suggested contacting Wayfair to start the lost package process. Notably, the ottomans are labeled as Crosley products rather than World Menagerie, raising doubts if I received the correct order. I'm seeking assistance to resolve this issue promptly.

On November 20, I purchased 3 chairs from Wayfair. Shortly after, I noticed my old address was listed on the order. I contacted Wayfair immediately, and the sales representative canceled the order with the incorrect address and placed a new one with the right address. An email confirmed delivery to the correct address, but I received a text indicating delivery to the wrong address today. I will not return any items sent to the wrong address as this is Wayfair's responsibility. Despite multiple calls assuring me the initial order with the wrong address was canceled, I have not received anything at my new address. I am frustrated with Wayfair's handling of this situation. Additionally, I applied for a credit card to receive a $50 discount, which I have not received. Please rectify this matter promptly. Thank you.

I, Deborah W., placed an order for two mirrors on October 5, [redacted], with order number [redacted]. Upon delivery, one mirror was shattered, and the second had frame damage. Customer service was contacted, and they arranged for replacements. The newly delivered mirrors were correct, but one was black instead of blue. Customer service offered me a discount to keep it, which I declined. They advised me to hold onto the mirror for two weeks; if I don't hear from them, I can donate or discard it. However, I have not received the $[redacted].99 credit for the damaged mirror as of November 28, [redacted], despite being told it would take two weeks. I'm eager for a prompt resolution to this matter. Thank you.

Last week, I called to express my concern about item SKU[redacted], the rattan furniture originally priced at £1,[redacted], now being promoted as a Black Friday presale deal. I was informed that the price reduction had not been updated by the vendor. Despite reaching out twice, the price has not been adjusted. I requested a manager to call me back, but missed their call at 4pm without a message. The item is still being advertised as a Black Friday deal at the same price post-Black Friday, which I find misleading. I am considering reaching out to trading standards and the program "Rip Off Britain" for clarification since I have not received a satisfactory response from the company. I am eager to purchase this item.

I ordered two white loveseat covers from Wayfair but received off-white shades instead of white. I immediately contacted them and explained that I couldn't return the items myself due to their mistake. I expected them to pick up the incorrect loveseats and refund my $[redacted].78 promptly. Despite providing photos of the pickup six weeks ago, I'm still waiting for the refund. Each time I call, I get the same response but no resolution. It's frustrating that they have both the product and my money. Isn't this illegal? It's disheartening to feel ignored, but I hope this will be resolved soon.

Good morning! I have written a book and have many ideas for merchandise. Even though I may be broke and potentially successful, I still feel like a nobody. I really need some help. I have a poem called "Santa's Rocket" that is meant to replace "The Night Before Christmas." It's fully written and available on Amazon. I was thinking it could be sold alongside your Christmas items. Thank you. I would appreciate it if we could collaborate to enhance and elevate the Christmas experience.