Walt Disney World Customer Service Issues

While exploring Future World, my husband and I, both vegetarians leaning towards a vegan diet, stopped by the Cosmic Cafe. I came across the super salad, minus the chicken, that caught my eye. Clearly expressing my vegan preference, I ordered two super salads without chicken. Unfortunately, we were given salads with chicken instead. After having them replaced, I couldn't help but feel concerned for the unnecessary waste of the chicken. My goal, like many vegans, is to reduce the demand for animal products. Disney World, where we occasionally bring guests, needs to improve their vegan options. It would be beneficial for them to label vegan dishes with a simple "v" to make ordering easier. Despite being encouraged to use the meal plan, the limited vegan choices make it unappealing. The incident with the chicken being discarded has led me to rethink my visits to Disney World. Until they improve their vegan offerings, I will be exploring alternative destinations like the Kale Cafe in Daytona Beach. It's important to support businesses that respect and accommodate the vegan lifestyle.

I have been trying to address an issue via email with WDW regarding room bookings at Caribbean Beach Resort and room requests due to traveling with a young person with a disability. Despite attempts, I haven't received a satisfying response as our request for specific rooms hasn't been guaranteed or properly documented. As we are in the UK, I prefer email correspondence to avoid international call charges and hope you can assist by ensuring our request is logged and communicated to CBR for necessary accommodations. Our arrival is on August 30th with two standard rooms under booking references [redacted]8 and [redacted]9 for the Brown party at CBR. With five individuals, including a disabled autistic young person needing constant care, we seek two adjacent rooms to facilitate caregiving. Our preference is Jamaica block 45 first, with Trinidad North 31 as a backup option. Thank you for your consideration. Warm regards, Sally.

During our visit to Epcot on 9/25/18, my family and I attended a concert. When we inquired about seating with a Cast Member (CM) in the front, we were informed that both the roped-off area and the empty front seats were unavailable. The CM's response was very rude, prompting me to request to speak to a manager. While we were denied seating, I noticed others being seated without issue. This experience was unlike my previous positive encounters at concerts in Epcot, leaving me feeling neglected despite the amount spent on our annual passes. Later in the evening at 9 pm, when we wanted to visit the COKE store, we were stopped by a CM at the entrance after witnessing another guest being allowed in. After sharing my frustration with what had occurred, a manager promptly addressed the situation, offering a drink and promising to follow up the next day. However, two days have passed without any communication, leaving me disappointed by the lack of resolution and attention to customer service.

Today at Hollywood Studios was far from magical. Multiple shows had unlisted time slots, throwing off our plans. The cast member at Mickey and Minnie's meet was unnecessarily rude to my daughter for standing slightly over a carpet line we weren't aware of. As a disabled veteran, I couldn't endure the wait when the Tower of Terror ride broke down. Despite requesting a new fast pass due to not riding, I was met with indifference. Additionally, at Hollywood and Vine, two characters skipped our table, forcing us to wait over 90 minutes for another chance. One incident alone would have been acceptable, but the rudeness of several employees ruined the entire day, turning it into a frustrating waste of time rather than enjoyable.

My recent stay at the Caribbean Beach Resort with Reservation # [redacted]29 was disappointing. I have visited Disney resorts three times in the past three years and always had a great experience. However, this time was different. Our luggage didn't arrive until 2:00am, construction was more extensive than expected, the main pool was closed for three out of five days, and the food options were limited. I usually don't like to complain, but I felt it was important to share my experience so others visiting Disney can be aware. We paid over $[redacted].00 for this stay and didn't feel it was worth the money. This experience has made me reconsider my next trip to Disney.

I would like to share feedback about my recent visits to Magic Kingdom, Epcot Center, and Disney Hollywood Studios from March 14th to 16th. Despite the parks being crowded due to Spring Break, especially Magic Kingdom, the long wait times of 65-[redacted] minutes for attractions were disappointing. While I appreciate the organized parking system, the parks struggled to accommodate all guests who paid the daily parking fee of $25. It would be beneficial to limit the number of visitors to ensure everyone can enjoy their stay. The high costs and overcrowding impacted our experience, limiting our access to popular rides like Space Mountain and Splash Mountain. Some areas, like the exit of Pirates of the Caribbean, lacked proper security measures and could be improved. I believe Walt Disney's vision of magic is overshadowed by profit motives, as evident in the park conditions. Despite having 6-day tickets, we only utilized 3 days. Although Epcot Center stood out as the best due to its size, there are still areas that need attention, such as providing more shade and resting spots for visitors and staff. Thank you. - Thais Helena Sydenstricker Flores-Sahagun

I am writing to express my dissatisfaction with a recent experience at EPCOT. My wife and I attended all three shows of the band NightRanger, and during the second show, my wife, a Nurse and Ortho Doctor Supervisor, was dancing and enjoying herself at our seats when her hair accidentally brushed against Mr. Pat Sajak. I apologized on her behalf, but Mr. Sajak made a scene and reported us to the management. Before the third show, a cast member named Warren approached us and asked us not to get up and dance or enjoy the Classic Rock Concert too much, even though we were all sober. This was humiliating and embarrassing for us. We have been loyal patrons of Walt Disney since [redacted], spending approximately $8,[redacted]-$10,[redacted] per year as annual pass holders on merchandise, food, alcohol, and vacations at the resorts. It is disheartening to feel unwelcome at Disney World after all these years. Considering the treatment we received, we are contemplating canceling our passes and switching to Universal. Disappointed in Disney, Michah T.

While at Disney Springs on Saturday 7/13, my daughter slipped and injured her knee during a performance. We had to visit the emergency room due to the accident. Some of the other dancers mentioned that the stage was slippery and it was revealed that it had been cleaned with a Swiffer WetJet shortly before their performance. This incident greatly impacted our family trip as my daughter was left in a wheelchair and unable to enjoy the parks for the last few days. Although it may be too late to address this now, using a cleaning solution that leaves a slippery residue can result in serious accidents. I hope that steps can be taken to prevent similar incidents from occurring in the future and affecting someone else's magical experience.

Upon returning from our Disney vacation on August 17, [redacted], I wanted to share a unique experience we had this time. Following a recent below-the-knee amputation of my right leg without a prosthetic yet, I was nervous about traveling. However, the exceptional support and kindness shown by all Disney World staff made all the difference for my son and me. Accessing wheelchair-friendly rides was smooth, thanks to the friendly and helpful staff who always had a smile. The restroom attendants in the parks went out of their way, from opening doors to politely informing others in the handicap stalls of my wait, demonstrating true kindness. Our love for Disney only grew, leading us to become DVC members. I truly appreciate everyone who contributed to making my vacation enjoyable despite my physical limitation.

We made reservations for our Disney Trip from Aug. 7 to Aug. 10 on May 20, [redacted], under Reservation Confirmation Number: [redacted]9. My wife purchased the "Disney H2O Glow Lights" for Aug. 8th. Despite not seeing it in our "Plans and Tickets," we were informed it would be associated with our Magic Band for entry, yet we did not receive the "special band." Despite reaching out to various individuals at the Coronado Towers resort and other Disney staff, we were unable to get guidance on this event. The $[redacted].68 charge on our Disney Visa Card from 5/24 was not accounted for. Regrettably, the unclear communication prevented our attendance. While all other activities were correctly reflected on our "Plans and Tickets," this issue with the "Disney H2O Glow Lights" remains unresolved. As loyal Annual Passholders, Florida Residents, and avid Disney Visa users, we are seeking a refund for the $[redacted].68 charge due to the confusion caused by WDW.

I am a single mom with three kids who have always dreamt of going to DisneyWorld. Despite facing financial obstacles, I have managed to save enough for the trip, except for unexpected expenses like renting a vehicle. I am now short on funds to cover the full cost of the trip, including meals and parking. I believe in working hard for what we want and have two propositions to offer in exchange for assistance. First, I am willing to volunteer to help clean the parks during our visit. Second, I can promote Disney on social media platforms. I am reaching out for help to make this dream vacation possible for my children before they outgrow the magic of Disney. I appreciate any assistance to give my kids the trip of a lifetime. Thank you for considering my request. - Honey N.

Hello, we had signed up with Dancin Destinations/VPAA Dance studio for the parade and showcase from Oct. 4-7, which we planned for a year. We added 5 extra days at the same hotel, Pop Century, for a vacation. However, we discovered that the dance teacher/choreographer at Victory Performing Arts Academy does not possess accredited dance instructor certificates, which made us question the professionalism of the studio. Due to this, we decided to switch studios after fulfilling our commitment for Disney, considering our daughter's dance journey. Our daughter, who has ADD and emotional stress disorder, mentioned to her friend in class that we were changing studios after Disney, which inadvertently upset her friend and subsequently our daughter. The teacher involved the friend's mother, Patricia, and requested we remove our daughter from the class. Following this incident, we received two emails blaming our child for disrupting class and even suggesting she not attend the Disney trip. We have asked for a refund from Patricia, but she insists on only providing the showcase costume. We feel that Dancin Destinations is unfairly targeting our family for choosing to leave their studio. We hope Disney can assist in resolving this issue so that we can enjoy our vacation at the happiest place on earth. Thank you for addressing this matter. - Maxcillian and Jennifer Danos

Hello, I work as a travel agent and I am seeking assistance for a client who recently visited Disney World. The client is inquiring about two items purchased during their trip: two basketballs from the NBA store and a snow globe from the World of Disney at Disney Springs. Unfortunately, the snow globe was damaged while traveling back and is now out of stock online. I am looking into how to obtain a replacement. As for the basketballs, one has marks on it and the other makes noise while spinning. I would appreciate guidance on how to go about getting these items replaced. Thank you for your help.

I am disappointed with my recent experience at Disneyland Orlando. We purchased 2-day tickets for our family, including my two young daughters, and traveled from another state, incurring costs for flights, car rentals, and accommodations. Unfortunately, our visit was marred by long wait times, overcrowding, and early park closures. On the first day, we only managed to go on three rides due to two-hour queues, leaving us exhausted and frustrated. The following day, the park closed early, cutting our visit short and preventing us from enjoying the full day we had planned. Despite our efforts to seek a refund for the shortened hours, we were only offered a gift card for the remaining time, which was not satisfactory. The experience left us feeling disappointed and as though our money was not well-spent. I will be hesitant to return to Disney in the future and will caution others about the potential challenges and disappointments we faced during our visit.

On Saturday, 11/16, I brought my family of seven from out-of-state to Disneyworld. I spent $1,[redacted].63 on tickets. The weather unexpectedly turned very cold, in the upper 50's to lower 60's, with strong winds and cloudy skies. We left after 7 hours around 5 p.m. as even the vendors selling cold beverages closed due to the weather. I am kindly requesting half-day passes for all of us to return and enjoy the second half of the day when the weather is warmer and sunnier. Despite wearing hoodies we bought there, the cold and wind made it difficult to stay any longer. Many in my group were visiting Disneyworld for the first time, and it was a bit disappointing. As a disabled combat veteran and part-time Florida resident, I received a $40 discount which I was grateful for. I have all the receipts, including parking, as proof of our visit. I would appreciate it if you could consider my request. Thank you for looking into this matter.

Hello, my name is Paul and I reside at [redacted] Stargazer Terrace, Sanford, Florida, [redacted]. Lately, I've been receiving promotional mail from Walt Disney World at PO Box [redacted], LAKE BUENA VISTA, FL, but it's addressed to individuals named Dan Karpel and RJ Mills, both at my address. I am concerned about potential identity theft and would like to inquire if these individuals are mistakenly using my address or if it's an error from the promotional department. Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your help.

I am interested in booking accommodations at WDW Resorts with Park Tickets for January [redacted]. I have realized that I cannot proceed with online booking as the calendar currently only goes up to December 31, [redacted]. My plan is to have a one-night stay at a Value Resort on January 22nd, followed by three nights at Animal Kingdom Lodge from January 23 to 25, and four nights at BoardWalk Inn from January 26 to 29. Additionally, I would like to purchase 7-day Park Tickets without the Park Hopper option. I am considering calling to book, but I am unsure if I will need to pay for each individual one-night stay at the different resorts. I am calling from Canada and would like to minimize roaming fees, so any help you can provide in clarifying the booking process would be greatly appreciated. Thank you in advance.

We enlisted a travel agent to facilitate our first Disney trip, but it has turned into a nightmare due to miscommunication and oversight. We initially booked a stay at Art of Animation, selected the middle dining plan, 7 days of park tickets, and Memory Maker for Sat. Feb.1- Feb. 8. After booking flights for Jan. 31 and Feb. 7, adjusting our trip dates, the agent suggested we pay an extra $[redacted] for the change. Surprisingly, she later proposed a room change for a $[redacted] gift card, affecting our meals and Memory Maker access. Our FastPass mix-up was rectified, but a recent email revealed issues with our return flight conflicting with our last night's stay. The agent's solution affects our meal credits and delays Memory Maker use, causing worry and stress. The agent's oversight with dining reservations further compounds our frustration. We urgently seek help to rectify these errors and salvage our Disney experience.

I need to cancel our Florida Select passes for both myself and my wife. My pass expires on September 25th. We are retirees and feel it's unsafe to visit the park currently. I've emailed to request cancellation but haven't received a response after the email confirmation. Dennis and Nancy M. [redacted] Joy Lane The Villages, FL [redacted] [redacted] [redacted]

I am intrigued by the recent developments at Disney, but I have some questions regarding the issue of white supremacy: 1. Will white individuals and their privileges still enable front-of-the-line access to rides? 2. When can we expect the introduction of rides exclusively for Black individuals or the exclusion of White individuals altogether? It may lead to a decrease in revenue, but the parks could be less crowded! I appreciate your attention to this topic.