Wall Street Journal Customer Service Issues

I am struggling to find a suitable email address to respond regarding a story related to computer freezes and ransom payments. In my opinion, individuals concerned about security have shifted to Unix-based systems that are more secure. The continued use of Windows software by the government and corporations can be attributed to greed and ignorance. Linux offers free desktop software and robust server systems that are resistant to most attacks at a lower cost. The recurrence of computer hacking incidents is largely due to the reluctance of our executives to embrace change. My apologies for using this support email as I couldn't locate an alternative contact.

Hello, I am Courtney M., and my husband and I relocated on June 22. We updated our WSJ delivery address soon after but have not received our printed version yet. After discussing with our apartment complex staff, we realized that the papers might be going elsewhere in the building due to our key-fob access doors. Despite checking with the office, the papers have not arrived. I am now exploring options to ensure the delivery reaches us directly. The apartment complex staff mentioned giving the WSJ delivery person building access for doorstep delivery. I seek clarification on this process and where our missing paper might be, as we are still being charged the usual amount. Contact: [redacted] Login: honeymoon

I have been attempting to have the WSJ delivered to me in a delivery tube during the Winter for the past two years without success. Despite assurances from Stephany in Live Chat on Nov. 10, [redacted], that I would get it, it has not materialized. Being 92 years old and wheelchair-bound, with a driveway difficult to navigate in inclement weather, it is crucial that I receive the paper in a tube. Starting my day with the WSJ, it holds great significance for me as an educated professional. After 40 years of loyal readership in California and Florida, I am now in Michigan due to family reasons. In my limited mobility, having the paper accessible regardless of weather conditions is essential. I urge for a resolution to ensure I can continue enjoying the WSJ without obstacles.

I believe I am experiencing drone interference as retaliation for whistleblowing about alleged wrongdoing within the OKCPD and President Trump's use of drones at Tinker AFB. I suspect this action is due to my exposing information regarding Governor Mary Fallin's lack of basic knowledge of the government's branches prior to her appointment. This link provides more context: tulsaworldtv.com/August-[redacted]-Gov-Mary-Fallin-discusses-her-decision-not-to-remove-a-Ten-Commandments-monument-from-the-state-Capitol.--[redacted]7playlistld=[redacted]. Shouldn't this situation lead to charges of treason against both Fallin and Trump for recklessly endangering lives by appointing an unfit individual to a position of power?

I have been calling numerous times this week already and I am extremely frustrated. My name is Henri Degroot, residing at [redacted] Oak Grove Lane, Arroyo-Grande, California, [redacted]. You can reach me at [redacted]. I live on a ranch, and my mailbox is positioned at the road with a designated tube for newspaper delivery. Due to my disability, I request the paper be placed in the tube. Unfortunately, most times, it is left on the street, causing damage and discoloration from the sun as vehicles pass over it. Despite requesting a local number for communication, I have not received any calls locally from your dealer or the delivery driver. When the paper is eventually delivered after 10 am (which is after 1 pm in New York), it is already too late. Unless this issue can be resolved promptly, I would like my subscription stopped and a refund issued for the remaining balance of my prepaid subscription. I am very disappointed with the current service. Henri Degroot.

I'm experiencing difficulty adding a new credit card to pay for my current charges. I need assistance getting a new credit card accepted as the automated system keeps rejecting it. I would appreciate guidance from a customer service representative on how to successfully add my credit card and maintain my current level of service. I'm unable to resolve this issue on my own. The message stating that I need to fix the problem is frustrating, as I'm encountering difficulties navigating the automated website.

I did not receive my phone delivery today. I encountered issues trying to log in and reset my password. The address was not recognized, causing frustration. I have been a loyal subscriber for over 50 years. I wasted an hour attempting to access the online version but my details were not recognized. Saturday's edition was not available in any stores. I am disappointed with the service provided. I expect the paper to be delivered promptly, and I request a credit for the missed Saturday edition and any others that were not delivered recently.

I would like to express my gratitude to the customer service and circulation manager in the Bronx for converting a long-time loyal subscriber into a dissatisfied former subscriber. My family has been enjoying your newspaper for three decades, and as a family of CPAs, we have all maintained our subscriptions faithfully. However, this may change now. I am frustrated by the ongoing issues with my recent subscription renewal. Despite prepaying $[redacted] on March 3, I have yet to receive a single issue of the paper. Despite multiple calls to customer service, each promising resolution, I am still without the service I paid for. After numerous attempts to correct this, I have reached my limit and no longer wish to continue with such poor service. I plan to share my negative experience with others to warn them of the inefficiency I have encountered. Emilie Z. Service Address: [redacted] Church Lane Aquebogue, NY [redacted] Mailing Address: PO Box [redacted] Jamesport, NY [redacted]

I have recently reached out to the Moderator regarding the new commenting guidelines. For instance, while a Democrat can liken Donald Trump to Hitler, which I find excessive, I am unable to respond in kind by pointing out that the Democrat party exhibits similar traits. Despite my efforts, my comments are consistently flagged and removed. It seems that WSJ is exhibiting bias against Trump as I've noticed a trend in increasing negative commentary towards him. I have made sure to provide factual basis for my criticisms of modern Democrats, not mere opinions. I am eager to hear feedback on my observations from other WSJ readers.

I have been experiencing ongoing issues with paper delivery services. Despite multiple attempts to suspend delivery during our absence, the papers keep piling up in front of my house, posing a security risk. Upon our return, the delivery is inconsistent, leading to frustration. Despite contacting customer service numerous times, the problem remains unresolved, with nothing but apologies offered. I have requested the delivery person's contact information with no success. I am exhausted from contacting customer service and dealing with this matter. This is my final attempt to address the problem. If it is not promptly resolved and if I do not receive the necessary delivery person's details, I will have to cancel the service as I can no longer endure the inconvenience.

We have been loyal subscribers to the newspaper for a long time. Unfortunately, my husband has been experiencing delays in receiving our paper. Despite numerous complaints made to customer service over the past months, the issue remains unresolved. Last month alone, he made over 17 calls, yet the problem persists. Today, after another call, we were promised a follow-up within 2 hours, but this continuous lack of punctuality is disappointing. We seek a direct call from a supervisor or higher-ranking staff, not another automated response or email. We value personalized assistance and hope for a swift resolution. Thank you. - L. and B. Welsh PS: Contact details have been provided to your customer service representative during our recent call.

Our Wall Street Journal has not been delivered for the past two days and has been inconsistent in delivery times overall. Additionally, the email address on file is incorrect, making it impossible to access digital copies. Living in a restricted apartment with no direct delivery, reliance on others to bring it adds to the challenge. Despite having online access to The Washington Times, the preference for the physical newspaper remains strong, leading to potential cancellation. As long-time readers, my 89-year-old spouse and I, Ronald Edwin P., residing at [redacted] Cowan Blvd. #[redacted], Fredericksburg, VA [redacted], sincerely miss receiving the WSJ and would highly appreciate any assistance in resolving these delivery issues.

Hello WSJ, I am a happy online subscriber of your newspaper. I have some feedback about your app, despite loving the content. I use an LG phone. When I click on an article, the app usually opens the article above the one I selected, making it impossible to read the bottom article. After reading an article and going back to the "latest news page," the app takes me to the top of the page rather than where I left off, requiring unnecessary scrolling. Additionally, the app frequently crashes, and when I forward an article to a non-subscriber, they are unable to access it. This differs from the New York Times approach, which might attract new subscribers if non-subscribers could read shared articles. Thank you for the excellent newspaper. My 17, 15, and 12-year-old children also enjoy your articles. Despite using the app, we still prefer to receive a hard copy. Best regards, Alexandra Davis

I am seeking permission to republish a former WSJ article in our College magazine. I have obtained approval from author Eric Metaxas for the piece titled "Science Increasingly Makes the Case for God" from Christmas [redacted]. The article is also available on ericmetaxas.com. I have contacted Thom S. and provided proof of permission received from the author through Elisa Leberis to feature the piece in our college publication at Patrick Henry College. Founders Magazine, distributed annually to approximately 4,[redacted] of our readers without charge, will include this article. This is urgent - thank you for your assistance. Additional contact at [redacted].

Last month, I contacted customer service to cancel my account due to an upcoming move. They recommended suspending the account to avoid charges during the transition period, with a promise to halt physical delivery. However, the account was not suspended, and my credit card was billed for the subscription. When my spouse called upon noticing the charge, they were aggressively persuaded by the WSJ representative to maintain the subscription. We are in the process of moving and have no interest in continuing the service. We urgently request a refund for the last two months' charges to be processed back to our card immediately. Assistance with this matter would be greatly appreciated.

I recently subscribed to WSJ to access Corporate earnings reports promptly. Unfortunately, WSJ seems to have shifted focus. It used to be a top source for stock market data, but now it offers more lifestyle content like wine and travel. It's disappointing to no longer receive immediate corporate earnings updates as expected. It's disheartening to see WSJ losing its edge in financial news. -Peter R. from Montreal.

I am seeking assistance in addressing a franchise we purchased that led to bankruptcy because of consumer fraud. We have extensive evidence totaling over [redacted] pages. The franchise is still operating multiple other businesses. Despite years of fighting, as senior citizens, we have lost everything due to their deception. We are financially drained and unable to continue the battle. Our savings, mortgages, credit, and family ties have all suffered because of their deceitful practices. We urgently seek help to bring an end to their actions. Thank you for any support you can provide. Best regards, K. Angel

Our driveway was resurfaced on Friday morning with a drying period of three days required for the asphalt. Prior to the work, we moved our cars away from the driveway onto the grass. Following the installation, we roped off the area with a colorful flag and placed orange cones at the corners. Today, the delivery person mistakenly threw the paper onto the drying driveway, despite the precautions. It's disappointing that the delivery person didn't exercise caution. I kindly request that this complaint be conveyed to the delivery person to avoid similar incidents in the future, as it reflects poorly on both the individual and the Wall Street Journal. Sincerely, L.M.A.

I reached out on Saturday the 19th but couldn't wait on hold. When I called on Sunday, I got no assistance from the automated system. I even emailed to cancel my subscription, but I never received a response despite explaining the issues with the automated system and my time constraints as a journalist on deadline. However, today, Tuesday, I was charged $19.45 on my credit card without resolution. It took speaking to two representatives and a supervisor to resolve it without being charged for today's paper, which one cancellation agent was adamant about. Even though she caused me to be late, I refused to pay for it. The experience was frustrating and I feel let down by the service. I had intended to put a vacation hold on my subscription, but after this ordeal, I have decided not to continue.

I am disheartened by the recurring delivery issues I am facing, especially on bright, clear days like today when there are no weather impediments. Despite reporting and receiving credits for missed papers, the problem persists, mostly on weekends, seemingly without cause. Even after suspending my Wall Street Journal subscription for four months while away last year, the delivery person continued to deliver it despite my multiple contacts with WSJ. The Saturday issue, which I particularly enjoy, is frequently the one I miss. These delivery problems are becoming quite frustrating. Thank you, Peggy Nichols, [redacted] Nottingham Court, Beverly Hills, MI [redacted].