Vueling Airlines Customer Service Issues

Hello, I need assistance with locating my missing checked-in bag following my flight on August 11, [redacted], from Malaga AGP to Nice NCE with a stop in Barcelona BCN airport on flights #[redacted] & #[redacted]. My booking code & bag tag No. are N9HQKS / [redacted] VY [redacted]. It has been nearly 3 months, and I am yet to receive my bag. Initially, I was given a P.I.R (NCEVY16105) and later, a wrong bag was delivered to my hotel, leading to another P.I.R (NCEVY16120). Despite my repeated contacts with the customer service, the issue remains unresolved, and the same wrong bag was mistakenly sent to Kuwait twice, although it has the correct tag with my booking code on it. I have detailed the bag's content in the P.I.R and requested assistance in tracing the bag possibly lacking tags or having other passengers' tags. I urge for higher authority intervention to engage with the lost & found departments at Malaga, Barcelona, & Nice airports, as well as Vueling's warehouse in Madrid to expedite the search. Best regards, Salem

I had a cancelled flight followed by delayed luggage upon arriving in Barcelona. I provided receipts for the items I had to purchase since we were without our belongings for several days. The [redacted] euros reimbursement offered is insufficient to cover our expenses, time wasted, and the added stress caused. Additionally, our luggage only arrived on the third day of our trip. I am now informed that it could take up to 30 days to receive a proper refund, which is unacceptable considering the promptness of international transfers. This experience, combined with the cancelled flights, has left me extremely dissatisfied with your service. As we have multiple future trips planned to Barcelona next year involving three travelers, I am hesitant to book with your airline again due to this disappointing ordeal.

My baggage did not arrive on Vueling Flight VY [redacted] from Marseille to Barcelona on November 4th. No passenger's bag made it, probably due to the delayed flight. Despite the situation not being communicated until we reached luggage claim in Barcelona, we filed a claim early Monday morning. As of Wednesday evening, 5 pm, our bag is still missing. Numerous calls to Vueling have not led to progress in contacting the delivery company, Alaer, which holds our bag. Attempts to reach Alaer have been unsuccessful. We are at the Pullman Barcelona Skipper hotel and desperately require our bag to be delivered promptly.

Hello, I am Yashica from The Backpacker Co, a travel agency in India that specializes in backpacking trips. We often choose Vueling airlines for our intercity European travels, like our recent trip through Paris, Barcelona, and Rome. Unfortunately, due to a visa issue, one of our clients cannot join the trip. We have 12 passengers booked on Vueling flights for Paris-Barcelona and Barcelona-Rome (total of 24 flights). We kindly request the cancellation of two reservations at no cost or a refund if possible: 1. Route: Paris - Barcelona Date: 20/11/[redacted] Flight: VY8015 Reservation: O99VJF Guest: Amit Madhukar Lolayekar Cost: 58.99 EUR (includes one bag) 2. Route: Barcelona-Rome Date: 23/11/[redacted] Flight: VY6104 Reservation: XY6FWF Guest: Amit Madhukar Lolayekar Cost: 88.99 EUR (includes one bag) We await your confirmation regarding the cancellation or refund process. Thank you for your assistance. Best regards, Yashica Maiyani Executive Operations, The Backpacker Co

Subject: Urgent: Lost Phone Enquiry I have been trying to get assistance regarding my lost phone since last June but have not received any response, which is very frustrating. I left my white Sony Xperia smartphone and power charger pack on my seat during a flight from Dublin to Barcelona on Saturday, June, 23. The staff on the plane found it and attempted to send it to the gate in terminal two for my connecting flight to Bucharest. I urgently need to retrieve my phone. Could someone please get in touch with me promptly? You can reach me at [redacted]56 or via this email address. Thank you for your help. Denis Murphy Ticket numbers: [redacted] , [redacted] Seat Number 24D Flight Segment: DUB → BCN | Vueling Departure: 15:10, 23 Jun [redacted] Flight Number: [redacted] Ticket Class: Economy Warm regards, Denis Murphy

I am seeking assistance regarding a compensation case for the cancellation of flight VY1315 on July 8 from Valencia to Barcelona. Despite winning the case against Vueling, I have not received the money owed to me. Vueling claims to have made two electronic fund transfers to my account, but the funds have not been received. My local bank requires payment details. I have been unable to reach Vueling's customer service via email as I only receive automated responses prompting me to contact the Customer Service Centre. After waiting four months, I was informed yesterday that I must open individual tickets for each passenger, including my wife and my son, to receive the compensation. I am struggling with Vueling's poor customer service, with multiple emails, calls, and website attempts proving fruitless. The booking code associated with this issue is DIMK5B, and the passengers are G. Sotela, I. M. Golcher, and A. Sotela.

I am writing to address the cancellation of our flights from Cardiff to Barcelona with booking reference MCV9JW. We were surprised to discover the cancellation only when we contacted you to pay for seat upgrades, as we were not informed by your airline. Despite receiving a refund for the flights, we had to incur additional costs by booking flights from Bristol and parking for 11 days, totaling much higher expenses than our original booking with Vueling. As we live just 3 miles away from Cardiff, this change caused significant inconvenience especially with our upcoming cruise the next day. We are requesting compensation of £[redacted] to cover the extra expenses and the disruption to our plans as we had to quickly reorganize due to your lack of notification regarding flights from Cardiff. We hope for a satisfactory response addressing this management issue from V & L Prosser.

URGENT - I attempted to book a flight from Cardiff to Malaga on 26/3/[redacted], returning from Malaga to Cardiff on 9/4/[redacted]. I've tried booking this three times, receiving a booking reference (latest LJNFVE from this morning) each time. However, when I reach the payment page and select PayPal, the Vueling site crashes. I've spent £20 on phone charges trying to pay the balance over the phone with no success. Customer service claims there is no record of the booking and suggests trying again, but the website indicates it's a duplicate booking. I've booked online with Vueling without issues multiple times a year for the past 5 years. I'm frustrated trying to sort out this simple booking issue. Thank you, Mrs. Lynda P.

I have a question about Vueling's seating policy. During my recent flight from Alicante to Cardiff on November 22nd at 10:40 a.m., my partner and I reserved seats 2A and 2B. However, passengers moved to the front row seats 1A - 1C just before takeoff. This raises concerns about Vueling’s reservation and pricing policy if passengers can freely upgrade to more expensive seats. Can you please clarify if it is standard practice for flight attendants to allow such seat changes at the last minute without charge? Thank you.

Hello, our flight to Bilbao was rerouted to Barcelona due to bad weather. The airline provided vouchers for dinner, a hotel bus, and a rebooking for the next day at 7:00am. However, there were several issues during the process. The hotel bus was delayed leaving at 2:00am instead of 1:30am and arrived at the hotel around 3:00am. In the morning, the airport buses were scheduled for 4:00am or 6:00am, making it difficult to rest. To catch our new flight, we had to take a 50 euros taxi. At the airport, we couldn't find anyone at the Transitos Iberia desk at 5:30am as instructed for a breakfast voucher, so we had to spend 10.50 euros on breakfast. I have receipts for both expenses and would appreciate a refund for the food and taxi costs. Thank you.

Hello Vueling Airlines, In October of this year, my friend and I had a flight booked on your airline from Gatwick to Florence return. We were planning a vacation from Canada. Unfortunately, we had to cancel our holiday due to my friend's husband being diagnosed with a brain tumor, requiring immediate chemotherapy treatments, which he is still undergoing. My friend, Julie M., used her credit card to book and pay for our holiday. When she tried to cancel the flight with Vueling, she faced difficulties accessing the cancellation site and was unable to secure a refund for the tickets. Given the stress she is under caring for her sick husband in another city, I am reaching out to you on her behalf as I reside in Alberta while she is in Manitoba. We had meticulously planned this trip almost a year in advance, and the cancellation was disheartening, compounded by her husband's illness. I kindly request Vueling Airlines to consider refunding her the cost of our tickets. Please provide me with a contact person and details I can share with Julie M. Thank you, Valerie L. Alberta, Canada

I am pleased to inform you that my issue with BA (Executive Club) and BA customer services has been swiftly resolved after a brief telephone conversation during which I presented compelling evidence of the problem. This evidence is central to my whole travel experience, which also involved Vueling for the other portion of the trip. While my complaint to Vueling has been pending for a month without any acknowledgment, the clear evidence at hand prompted me to consider escalating the matter publicly due to the serious ethical implications for an airline to disregard valid concerns. BA suggested reaching out to Vueling directly as my email might have missed their attention, advising me to try contacting someone at Customer Relations Vueling before pursuing further action. I would greatly appreciate it if you or someone from your team could assist me in establishing this personal contact to ensure that my complaint regarding the Vueling segment is properly registered and promptly resolved, similar to how BA handled the issue. Thank you.

Dear Sir/Madam, I am writing to address my concerns about flight VY6205 on 20/12/18 from Gatwick to Florence, originally scheduled for 16.05. My booking reference is QY9EGC. Unfortunately, this flight was cancelled, and I was not able to find alternative arrangements. I was offered a rescheduled flight on December 22nd, which I couldn't accept due to my connecting travel plans to Sicily. I was disappointed that no other options were presented. I was willing to fly to any destination in Italy on December 20th or 21st to make my connection on the 22nd. Despite suggesting flying via Barcelona to Catania, my final stop, I was informed that only flights from London Gatwick to Florence were available. Although I appreciate the efforts of your customer service representative, not providing alternatives for different destinations seems unfair, especially during this time of year. Subsequently, I had to request a refund and incur additional costs of approximately £[redacted] for hotel bookings and train tickets that I could no longer utilize. The passengers affected in my party were Grace O'Byrne. I am aware of the ruling by the Court of Justice of the European Union in Tui & others v CAA, affirming the compensation guidelines for flight delays outlined in the Sturgeon case. Therefore, I am requesting compensation under EC Regulation [redacted]/[redacted] for the delay experienced on this flight. The flight's scheduled distance was [redacted] kilometers, entitling me to €[redacted] per affected passenger, resulting in a total compensation claim of €[redacted]. I anticipate your prompt response within the next 14 days, Yours sincerely, Grace O'Byrne

I am writing to request a full refund for my flight from Barcelona to Berlin on December 21, [redacted], with booking number JBGY5Z. My experience with Vueling's customer service was terrible. The airline provided me with the wrong boarding pass, directing me to a flight to Sardegna instead of Berlin. Upon boarding, it was too late to correct the error. Despite efforts by the attendants to rectify the situation, my luggage was lost. The customer service encounter at the BCN airport was unpleasant as the representative was rude and unhelpful. I had to purchase a new ticket for another airline to make it to Berlin for an early morning meeting. This experience was unprecedented in all my travels, leaving me disappointed with the lack of professionalism exhibited by Vueling. A refund of 60 Euro would go a long way in restoring my faith in your customer service. I urge your team to address this issue promptly to avoid negative feedback. Thank you.

Hello, I wanted to share that my family and I arrived in Menorca last night on December 28th after taking two Vueling flights. The first flight, VY8753, departed from Birmingham to Barcelona at 12:55, and our connecting flight, VY3716, took us from Barcelona to Mahon, Menorca at 17:15. Upon arrival in Menorca, all our bags arrived except for our daughter's pushchair. We checked the carousel and the airport but couldn't find it. Our pushchair is a black Chicco ‘London’ collapsible model, tagged similarly to our suitcases with our contact details. We are staying for two weeks and need it back urgently before our departure on January 11th. Please reach out to us at your earliest convenience to make arrangements for the return of the pushchair. Thank you. Best regards, Sophie Foster

I have a booking with the code PY5GJS for a flight originally scheduled to depart at [redacted] from CDG on 10 Jan. It appears that this flight has been cancelled. Can you confirm if this is accurate? If the flight is still operating, could you correct the information in 'manage my booking' as it is displaying a different flight? If the flight has indeed been cancelled, could you please provide the reason for the cancellation? In 'manage my booking', the system is automatically changing my flight to one departing at [redacted], which I am unable to take. I would like to switch to the flight departing at [redacted] on the same day instead. I am unable to make this change myself in 'manage my booking' without incurring charges. Since the cancellation was on your company's end, I believe it is your responsibility to make this adjustment. I am concerned about the impact this delay will have on my subsequent schedule and transportation arrangements to my hotel. I would appreciate any compensation consideration for this inconvenience. Your prompt response would be highly valued.

Subject: Repercussions from Vueling Operated Flight - Compensation Request To whom it may concern, I am writing to address the aftermath of a recent incident regarding my flight operated by Vueling on 5th December. Despite being on time for check-in, I encountered a technical issue whereby Vueling was unable to locate my booking, resulting in me being unable to board the flight. I am seeking compensation of [redacted] euros in addition to the cost of my flight ticket, which amounted to [redacted].30 British pounds (booking reference: QYA2AH). I have already reached out to British Airways (Case Reference Number: [redacted]5), who have verified the timeliness of my purchase. However, they have redirected responsibility to Vueling as the technical fault originated from them. Despite attempts to contact Vueling, I have not received a response. British Airways has advised Vueling to directly communicate with me regarding this matter. I kindly request direct contact from Vueling regarding the process and timeline for refunding both my compensation and flight ticket. Thank you for your attention to this matter. Sincerely, Timea L.

I flew with Vueling from Amsterdam to Venice on December 21, [redacted]. I need to file a complaint and request a refund. The first flight was delayed by 1.5 hours, making me almost miss my connection. Upon boarding the second flight, we experienced an additional hour delay, all while stuck on board. Upon arriving at my destination, my checked bag was missing. I spent 3 days without my belongings and received no assistance from the airport or Vueling. I am extremely disappointed with the lack of customer service and am seeking to discuss a refund or compensation with a representative.

Hello, I am currently experiencing a delay with my baggage. I flew from Barcelona to Catania on 6/1/[redacted] on flight VY6534. Vueling lost both of my checked bags, as well as my companion’s. Upon landing, we completed a property irregularity report (CTAVY19344) and have been monitoring the bags' status. I am wondering if we are eligible for a delayed baggage allowance. If so, is it a daily allowance or a reimbursement for purchased items? We are traveling around Europe and will be in Catania until the 11th, then Rome from the 11th to the 15th, before returning home to Canberra, Australia. How much time is allowed between bag retrieval notification and delivery? If our bags arrive in Rome after we leave for Catania, we won't be able to collect them.

Dear all, I believe I mistakenly did not apply my resident discount for the flight I purchased for my son, Marco Paul Valle Wellmer, to Palma de Mallorca. Please find below the flight information. Could you please retroactively apply the discount and refund the overcharge? I understand it was my mistake, but as a loyal Vueling customer, I kindly ask for your assistance. I am a single mother and financially strained. Reservation code: BCS6SW Passenger: Marco Paul Valle Wellmer Flight: BCN-PMI on March 3rd 1 Adult - 79.23 EUR 1 Extra Checked Bag - 3.75 EUR Card Payment Fee - 1.66 EUR Total: 84.64 EUR