Vueling Airlines Customer Service Issues

Booking Code: D7W64F, Munich to Mallorca, Flight VY3841, Tag Number VY [redacted], P.I.R. PMIVY49054. For 9 days, my suitcase has been missing, and my emails to Vueling keep bouncing back as an invalid address. I followed all the steps, called the baggage loss number daily, but only receive standardized responses. On 22.09, I sent all necessary documents by mail to Vueling in Madrid, visited Palma airport multiple times - no one can assist me. I desperately want my suitcase back; it's new worth €[redacted], and my favorite clothes are in it. I am mentally exhausted. Please help me find my suitcase - I even wrote to Munich. It's a light blue RIMOWA suitcase with "Döpke" on it. How can you help me retrieve it? Contact: [redacted][redacted] - Heike D.

Good morning, I am seeking assistance or guidance regarding a flight on September 20, [redacted], from Amsterdam to Rome with the booking number B5JL6L. The tickets were purchased through cheapoair.com, originally for a 9:40 departure time. However, the flight was at 21:40, not 9:40 as indicated on Cheapoair. To accommodate a morning flight as preferred, I contacted Vueling to change to the 7 am flight and paid for 3 checked bags, but the confirmation emails for these changes were never received. As a result, the passengers missed their flight despite my attempts to check them in online. Vueling assured that confirmation would be sent but never did so, and the additional baggage payment was deducted without confirmation. After struggling to reach Vueling's customer care, they advised submitting a claim for a refund. It led me to purchase new tickets for the next morning with Vueling, including payment for 3 checked bags. Unfortunately, due to Vueling's lack of communication, I have incurred costs for the flight tickets, changes, and baggage without receiving the necessary confirmations. I seek advice on whom to contact as I am experiencing difficulties resolving this matter on the Vueling website. Thank you, M Meiring

I had booked flights from Malaga to Nice through Vueling with a layover in Barcelona. Unfortunately, my journey turned into a nightmare with flight cancellations, an unexpected detour to Munich, and a significant delay in reaching my final destination. I am reaching out to request reimbursement for the taxi fare I had to cover (amounting to [redacted] euros) and a refund for the flight expenses. On August 27th, my flight (VY2122) from Malaga to Barcelona was cancelled last minute, forcing me to take a later flight (VY2118) to Barcelona and stay overnight to catch the next morning's flight to Nice (VY1515). Due to a mix-up, I inadvertently boarded a flight to Munich instead of my intended destination. After spending the morning resolving the situation in Munich, I eventually received new tickets to Barcelona (VY1815) and then to Nice (VY1517), facing additional delays creating a 30-hour journey instead of the expected 5 hours. The extended journey not only inconvenienced me but also caused me to miss an event I was traveling to attend. Given the tumultuous experience, I believe it is fair to request compensation for the taxi expenses and a full refund for the flights.

I am feeling really upset. During my Vueling flight on September 9 from Beirut to Barcelona, my luggage was supposed to be rechecked to Gatwick. Due to a one-hour delay, I missed the transfer and faced a difficult situation with the Vueling supervisor at the Barcelona counter. They said I had to choose between my flight or my luggage, leaving me flustered. I boarded my flight without receiving information about filing a Property Irregularity Report (PIR). Despite contacting Vueling multiple times with detailed information, they keep stating they can't assist without a PIR number. In today's digital age, it's hard to believe that Vueling can't locate my lost luggage with the information I provided. I am shocked by the lack of support and communication. My suitcase contains vital medication and gifts for dear friends. I am hoping for a resolution soon.

I made a mistake in the Date of Birth field for one of the passengers on my flight booking from Edinburgh to Barcelona on 28/10/[redacted]. I am having trouble correcting this information through the phone system and the Manage Booking section on the website. Could you please clarify if this correction will be resolved during online check-in or if it should be updated in advance? Thank you.

Subject: Request for Follow-Up on Complaint for Vueling Flight [redacted] Dear Javier Sanchez, I hope this email finds you well. I am writing to follow up on my previous correspondence dated 11th September regarding the service concerns raised about Vueling flight [redacted] on 31-Aug-18. Since I have not received an acknowledgment or response indicating that my complaint is being addressed by your customer service/complaints team, I kindly request your attention to this matter. Despite also lodging a complaint via Resolver and Twitter, it appears that there has been no progress or engagement from your organization to address these issues and enhance customer service standards. I appreciate your prompt attention to this matter and look forward to hearing from you soon. Best regards, Steve Wyatt

I need assistance with a booking change made by Norwegian Airline. My confirmation number is T5NPQX for Michael and Christine Roach. Norwegian Airline canceled our flight from CDG to OAK on October 21, Flight DY7079. After contacting them, I was informed that we were rebooked on flights from CDG to LGW to OAK. The LGW-OAK flight (Flight UK [redacted]) is confirmed, but the CDG-LGW flight on Iberia Airline is not showing up. I verified with Iberia, and they have no record of our booking. Surprisingly, Christine Roach is booked on Vueling Airline, while I, Michael Roach, cannot find a booking. I was able to reserve a seat for Christine in 3F. Could you please address and solve this issue? Thank you, Michael Roach.

On May 10, [redacted], my spouse and I flew on flight No. VY3149 from Palma to Malaga and were seated in 18E & 18F. During check-in at Palma, we were compelled to check in our hand baggage, which we did. Upon arriving at Malaga, one of our small handbags initially did not appear on belt no. 38, which had stopped. After reporting to the baggage help desk and waiting for 15 minutes, the bag suddenly appeared on the belt. Suspicious, we found a new sealed Apple Air Pods missing from the bag. We then returned to our hotel in Marbella, double-checked our luggage, and confirmed that the earphones were indeed stolen during handling by your ground staff. I urge you to investigate this incident, identify the culprit, and promptly return our stolen item. Best regards, Yogesh S. +91 [redacted]

I am seeking compensation for a flight delay and subsequent cancellation (booking number LJJ77B, flight number VY8773). Following unsuccessful attempts to resolve the issue through Vueling, I am reaching out to you for assistance. Details of the complaint: - Booking reference: LJJ77B, Flight number: VY8773 - Departure airport: London Gatwick Airport, LGW - Scheduled departure time: Thu 23/08/18 22:10 - Arrival airport: Charles de Gaulle Airport, CDG Despite contacting Vueling regarding this issue on August 23rd, I have not received a response or resolution. I am eligible for a full refund of 69.30 GBP for the missed flight due to the delay and cancellation, as well as [redacted] EUR in compensation according to EC [redacted]/[redacted] regulations for a flight under 1500km delayed by over 3 hours. Vueling has been unresponsive through email, Twitter, Instagram, and their customer service hotline. Although they have requested my bank details for compensation, I have been unable to submit my IBAN through their form despite multiple attempts with different formats and bank accounts. I am seeking your help to provide an alternative method for submitting my bank information.

Due to an unexpected family incident, I need to modify my flight (booking: U7IZ8Y). As a frequent flyer with Vueling Airlines, I have faith in the company's commitment to customer satisfaction. While I understand there are policies in place, I am kindly requesting a one-time exception due to the circumstances. I would be grateful for any assistance in adjusting my booking. Thank you for your understanding.

Due to an unexpected family incident, I need to modify my flight (booking: U*IZ*Y). As a repeat customer of Vueling Airlines, I am requesting a no-cost change due to these unforeseen circumstances. Although I understand there are policies to adhere to, I trust in Vueling's commitment to customer satisfaction. I kindly request a one-time courtesy considering my loyalty to the airline. It would mean a lot to me and my family. I'm interested in resolving this through a live chat. Thank you for your understanding. Have a great day.

I want to report a terrible experience I had with Vuiling Airlines at Vigo Airport. I lost my luggage with Reference VGOVY14179 (Sehgal) and have been struggling to get any help. I have visited the airport eight times, spending €50 each time from my hotel, to check on my lost luggage but have received no assistance. Despite my regular calls to customer care, I am still not getting any helpful responses. During my trip to Vigo for Conxemar [redacted] on October 2, 3, and 4, I lost all my clothes, meeting suits, essentials for survival in a foreign country, and even €[redacted] in foreign exchange for my expenses. I had to borrow €[redacted] from friends to manage during my stay and make purchases to represent my company at the event. I am now looking to claim €10,[redacted] for the belongings I lost, the expenses incurred, and the inconvenience caused. If I do not receive a prompt resolution, I will have to share my frustrating experience on various digital and social media platforms. I hope to get a quick response. Thank you, Sehgal

Subject: Request for Full Refund Due to Name Change Issue Good afternoon, I am writing to request a full refund for my recent flight booking. My flight reference/booking number is FC4TGJ. I encountered a situation where I was unable to board my flight from Manchester to Leeds due to a discrepancy between my maiden name on the ticket and my married name on my passport. Despite having proof of both names, the airline insisted on charging me £[redacted] to change the name on my ticket, which was triple the price of the original tickets. This resulted in me missing my husband's important powerlifting competition in Barcelona. In the end, I had to book another flight to Barcelona via Lisbon, incurring additional expenses of over £[redacted]. I also had to book another flight back to London with the same airline, with booking reference QCWKTZ, which cost £[redacted]. I am deeply disappointed by the service I received and the handling of the situation by the manager at the airport. I request a refund of £[redacted] for the flights and baggage I paid for. I hope for a swift resolution to this matter. Thank you for your attention. Yours sincerely, T. S.

Subject: Compensation Claim for Flight Disruption - Booking Reference: F7D5RY Dear Team, I would like to report my experience of being denied boarding on flight VY1899 from DUS to BCN on September 30th, [redacted] due to overbooking. Despite being rebooked on flight VY8991 from BRU to BCN, the subsequent flight was delayed by over three hours, causing a total delay of 9 hours. Consequently, I missed a job interview in BCN. I am seeking €[redacted] in compensation for the inconvenience caused. I have provided my bank details for the transfer. Should the payment be delayed, I reserve the right to pursue legal action and charge additional fees. I expect a prompt resolution within 14 days. Please acknowledge receipt of this claim and address it promptly. Thank you for your cooperation. Kind regards, D.E.R. Email: [redacted] Phone: +[redacted]3

I submitted a claim because our flight to Florence on Saturday, October 13th was significantly delayed, causing us to arrive after midnight on Sunday, October 14th, when we couldn't access our apartment. We had to book another hotel, costing us additional charges. Furthermore, the rough landing on the flight caused me to suffer from acute back pain, preventing me from walking and attending my conference on psychoanalysis in Florence as planned. I missed the refund deadline due to the pain. My claim number is 1-[redacted]6, and my booking code is FEEPFQ. I am frustrated by the premium charges for calling customer service and would like any incurred charges refunded.

Hello, I would like to share my experience regarding my recent flight on Vueling Airlines VY [redacted]. The flight was delayed by 2.5 hours, which I believe was primarily due to passengers bringing multiple large bags on board. This resulted in a lengthy process of stowing luggage and boarding the plane, causing unnecessary delays. Additionally, I observed that the airline staff decided to check larger carry-on bags at the aircraft door instead of addressing this issue during check-in, further contributing to the chaos and delay. I had a fabric bag with my iPad inside that was required to be checked into the cargo hold upon boarding, leading to concerns about the functionality of my device after the flight. I recommend adopting a stricter carry-on baggage policy similar to other airlines to improve efficiency and customer experience. Charging passengers for placing bags in the cargo hold at the last minute while allowing others to bring oversized carry-ons without additional fees creates confusion and disorder during boarding and disembarkation. This disorganization needs to be addressed promptly to avoid future issues and ensure smooth operations. Regards, S.P.

Reference Number: 1-[redacted]7 I qualified for compensation due to a flight delay earlier this year, but encountered issues with my NZ bank account details. Despite submitting my information again on 8 August [redacted], I still have not received payment as promised. Despite repeated calls and assurances, the payment has not been processed. The latest representative mentioned concerns about contacting Vueling too frequently. I have not received responses to my emails either. For payment clarification, my bank details are: Sean Patrick Casey, Sort Code: 04-00-04, Account: [redacted]5, Monzo Bank, London EC2A 1PX. I urgently request the compensation be deposited into my account, as this unresolved matter has persisted for over five months. The service provided has been disappointing. Best regards

I had to cancel my daughter's flight and mine due to a serious medical issue. I've completed all the necessary forms, but the airline is requesting certificates for the claim. However, I can't find where to submit these certificates in the customer service portal. Every time I try, I'm prompted to enter the same information repeatedly. My experience with Vueling's customer service has been frustrating. Any assistance would be greatly appreciated. My confirmation number is NF8N7N.

My flight from Rome to Barcelona experienced a delay of over 2 hours, causing me to miss my connection to Bilbao. I had to fly out the following morning, and the lack of assistance from Vueling was disappointing. Upon arriving at the airport around 10 pm, I waited in line for 30 minutes to speak to Vueling's customer service at an understaffed desk. The confusion and lack of clear directions led to multiple queues for different services, resulting in a total of 3 queues and nearly 2 hours of waiting time. This left me with minimal rest before my morning flight. Vueling should have had more staff to handle the significant delays and provided better communication and service. The processes for obtaining a new boarding pass and hotel accommodations were cumbersome and inefficient. The whole ordeal caused frustration and wasted time, depriving passengers like me of the chance to enjoy an evening in Barcelona. I am expecting compensation for the inconvenience of arriving at my final destination roughly 12 hours later than scheduled, as the impact of this experience goes beyond just a delay.

Our bag went missing with Vueling Airlines for over 24 hours, forcing us to buy replacement items for our cruise. Vueling instructed us to keep receipts for necessary purchases, which we submitted for compensation. Out of the $[redacted].63 spent, Vueling only refunded $[redacted].31. This is unacceptable, especially considering the time wasted shopping in Spain during our vacation. Additionally, we had already paid extra for our bags on top of the airfare.