Vueling Airlines Customer Service Issues

Hello, I am based in Saint Petersburg, Russia. I purchased two tickets from Barcelona to Helsinki through Vueling's website for my wife and myself with a departure date of November 5, [redacted]. The booking codes are CY2UHY and XIIWJD. These tickets are part of our trip to Spain, following tickets I bought from Helsinki to Barcelona on October 25 with Norwegian Airlines. Unfortunately, on September 30, the Finnish government banned entry and transit for Russian tourists, preventing us from reaching Helsinki airport from St. Petersburg for our flight to Barcelona. Our return tickets from Barcelona are non-refundable, but I am kindly asking for a refund of approximately [redacted] Euros due to the circumstances preventing us from using the tickets, which are out of our control. I hope for your understanding and eagerly await your response. Sincerely, Alexey Kostrov, Saint Petersburg, Russia.

Vueling Airlines changed my flight date without my consent from August 5, [redacted], to August 4, [redacted], for booking reference HKUU5E from Madrid to San Sebastian. The new date did not work for me as my flight from Canada to Madrid arrived on August 5. I initially accepted a refund they offered in an email. It's now late September, and I have not received the refund. I lodged a complaint through Vueling's online system but was told that since I was informed of the change more than 14 days prior, they would not resolve my complaint to my satisfaction. I am extremely disappointed with this response. Vueling made a change that inconvenienced me, and now they refuse to issue a refund. I am adamant about receiving the refund for this booking.

Hello, I am writing to inform you about the situation with my lost luggage. On the 18th of September, during a flight from Barcelona to Paris, my baggage went missing. After multiple attempts to locate it, I was recently informed that my bag has been found on the 4th of October. The airline requested my delivery address, which I promptly provided. Despite the reassurance that my bag would be on specific flights, such as IB3739 on 07 October and IB3170 on 08 October from Paris to Madrid and then London, I have not yet received it. Several calls to Vueling have not yielded any concrete information, with the latest update being that it was supposedly in London Gatwick Airport. My only desire is to have my bag returned to me promptly. Due to the poor customer service and lack of assistance, I am deeply disappointed with Vueling and will not consider using their services again. I am eagerly awaiting the delivery of my luggage at the following address: [redacted] Picardy Road DA175QL Belvedere, Kent London, United Kingdom Please contact me at +[redacted]30 to provide an update on the status of my luggage delivery. Thank you, Lindalene

Hello, I need assistance with my missing luggage issue. My PIR code is PARVY10767 which was given to me when I reported a part of my luggage missing after boarding Vueling flight BCN VY [redacted] to Paris on September 18th. I was informed that my bag was found and instructed to provide my delivery address to Marina, a Dirby Agent, on October 4th. Despite being told my luggage was supposed to be on flights IB3739/07Oct and IB3170 on 08Oct from Paris to Madrid and then to London, I have yet to receive it. Despite numerous attempts to locate my bag, I have not received a clear response. Recently, a Dirby Agent named Felicite claimed my bag was delivered on October 8th, which is untrue. I am requesting a signed proof of delivery with the date and recipient's information. I am still awaiting a resolution regarding my missing luggage and would like it to be delivered to [redacted] Picardy Road, DA175QL, Belvedere, Kent, London, United Kingdom. Feel free to contact me at +[redacted]30.

I am writing to express my dissatisfaction with the recent flight I had booked and paid for from Alicante to Cardiff on 18/10/[redacted]. We reserved seats 30 A, B, C, D to accommodate two disabled passengers. However, upon boarding, we were informed that our seats had been changed to 7 E, F and 8 E, F, which were not suitable for our needs. The hostess claimed the change was due to flight stability, despite the flight being almost full. Despite our request to be seated as booked, we were met with rudeness from the hostess. This made the flight extremely uncomfortable for the disabled passengers. We are requesting a prompt full refund for this inconvenience. Otherwise, I will seek legal advice on the matter. Regards, J.T. Airline ref: SH5QXG

I have been assisting MR. FRANCIS RONALD JAMES with obtaining two refunds, as he is not adept with computers. I have been managing this through my email address. The case numbers are [redacted]8 and [redacted]3, which are the most recent updates. The refund process commenced in JANUARY [redacted] when I submitted online forms with the necessary bank details. Despite being informed in March that the payment was made to the account, upon checking, no payment was found. Subsequent calls revealed the payment was made to a different account and is under review. Numerous calls and emails were made, all left unanswered. Eventually, I was asked to re-enter the bank details for the payment to be processed within 10 days. Despite not receiving any replies to the emails sent in August, we were informed that an email with a link to resubmit the bank details would be sent. We complied, and were informed the payment was made to the bank on 28th September. Unfortunately, the payment did not reflect, and after being informed it was made on 5th October, there was still no deposit by 18th October. Upon contacting customer service, the agent stated the cases were closed, and there was no further assistance available, advising to raise a complaint if unsatisfied. This has been a frustrating ordeal spanning 8 long months.

Dear Team, I hope this message finds you well. I need assistance with my booking reference number KD57FC for the flight from Cairo to Barcelona on January 13, [redacted]. While booking, I selected extra baggage which got removed during the payment process. I canceled the ticket to rebook with extra baggage, but I realized there was a typo in my email address. I tried reaching customer service, but the call always disconnects before I can speak to an agent. I would like to: 1. Correct my email address to receive the flight credit code or rebook the same flight, canceling the refund request. 2. Ensure the ticket is addressed to the correct email, which I am using to contact you. This will be my first time flying with Vueling, and I am looking forward to a positive experience. Your prompt assistance is greatly appreciated. Best regards, AE

Hello Vueling Airlines, I am writing to share our recent unfortunate experiences with your airline. On October 14, [redacted], we missed our flight from London Gatwick Airport to Barcelona and then to Banjul due to an error made by one of your staff members during the check-in process. Even though we had shown our PCR test receipts and were waiting for the email confirmation of our negative results, the staff member denied us boarding. We were rebooked for October 17, [redacted], taking the same route. Although we arrived in Banjul that day, our luggage did not. Despite visiting the airport on October 19, [redacted], when Vueling flights are scheduled to arrive, our luggage was still not located. We will be returning on October 21, [redacted], to check again. Our missing luggage includes a black Babolat sport tennis bag with Vueling tags and a gray bag with Vueling tags belonging to my wife. We hope to resolve this situation promptly. You can reach me at +[redacted] or via email at [redacted] Our flight numbers were VY7831 and VY7574 with Vueling Airlines. Thank you, Antoine Azangisa

Hello, my bag was misplaced on a flight from Barcelona to Dublin on Sunday the 16th. I reported it at Dublin airport with reference number DUBVY10628 and was advised it would be delivered once found. It has been 5 days, and I haven't received any updates or responses to my emails, which has been very disappointing. The bag is distinctive - bright pink with a green lock and a green camouflage scarf attached to the handle. Even if the label fell off, my contact details are inside the front pocket of the unlocked bag. If there's a chance it ended up in Dublin, please confirm so I can check their lost luggage department. It was placed on the conveyor belt at the same time as my sister's, which arrived safely, making me frustrated with the current lack of customer service regarding this issue. Can you please provide me with some information?

Dear team, I recently made a booking with your agency through Opodo and unintentionally canceled my flight while seeking a refund. Upon contacting the agency to retract my refund request, they advised me to reach out to you urgently to ensure my flight is not canceled. Please, do not cancel my flight. My booking number is HDIYJP. I am eager to avoid the stress of reaching the airport only to find out my flight has been canceled. I have taken steps to communicate my request to retain my booking. Failing to do so would force me to involve my lawyer to resolve the matter. Your prompt confirmation that my flight is still confirmed would be greatly appreciated. Thank you.

Hello, I am reaching out to request compensation for the inconveniences I experienced due to a flight delay on Vueling Airlines. On 17/10/[redacted], flight VY6933 from Paris to Rome was delayed, leading to significant disruption. Upon arriving at Orly airport, I discovered that the flight had departed without me, resulting in distress and missed business opportunities in Jordan. Subsequently, I had to purchase a replacement ticket for €[redacted]. I am seeking reimbursement for the flight cost of €[redacted] and the additional expenses incurred, totaling €[redacted]. I have attached all relevant documentation, such as flight receipts and missed connections, for your review. Please transfer the compensation to my bank account: IBAN FR76 3[redacted] 8[redacted] [redacted] [redacted]. I appreciate your attention to this matter and anticipate a prompt resolution. Best regards, David EDEAS

Flight Barcelona-Nuremberg VY2468 Dear Vueling Team, Despite numerous failed attempts to contact you, I am now trying via this email address. The return flight from Barcelona was delayed by 4 hours, entitling us to compensation. I have already tried through the website and chat, but received no response. To date, no reasons for the delay have been provided nor any compensation issued. Your airline's communication is among the worst. We didn't even receive an email about the flight delay. Trying to reach someone afterward is close to impossible. Extremely unfriendly to customers, and I will advise everyone against your airline. Unfortunately, the survey was only open for 10 days, and I thought you would follow up, hence I didn't give a bad rating. Now, I would rate 0 points. Communication is crucial for airlines. Delays happen, which is understandable. But not informing customers and leaving them in the dark is very disrespectful. A response or statement would be more than appropriate. Nina B.

Lost Baggage Assistance Needed My husband and I flew back from Mahon on October 14th, [redacted], but unfortunately, our baggage did not show up upon arrival. We were under the special assistance team's care during our trip and after completing the PIR form as instructed, we left it in the designated box, as there was no staff available to assist. We were not given a copy of the form with a number on it, and the assistant assured us it was standard procedure to leave it behind. Despite being informed our luggage would eventually arrive, it has not yet been located. The missing belongings include essential medication, personal items, and electronic devices. We have been unable to reach out to Vueling for assistance due to not having the PIR number, which we were not provided with. Any help in resolving this matter would be greatly appreciated. Thank you, K. Martin

Hello, I urgently need to get in touch with someone at Vueling regarding an update on my bag. I'm upset that my hand luggage was taken at the plane doors to be checked, even though there was room in the overhead compartments. I arrived at Gatwick late, the desks were closed, and the staff I approached couldn't help me. I waited for over 20 minutes with no assistance. I was supposed to receive a form with the bag reference number, but no one was there to provide it. I received an email confirmation that my case was logged on Monday, but I haven't heard from them since. I would appreciate a prompt response. Thank you, Rachael

My flight was delayed for several hours. The airline's website states I am eligible for €[redacted] compensation due to the delay. Even though they claim to have sent the money, I have not received it. I have attempted to contact them by phone for two months without success. They assured me I would receive an email with payment confirmation, but it has never arrived. All my emails remain unanswered. My bank has confirmed no pending payments from Vueling. This situation is frustrating as it seems like I am being ignored.

I made a booking on booking.com for a holiday, but my daughter's ticket was mistakenly registered under my mum's name. Despite numerous attempts to reach customer service, I was unable to speak to a representative as the automated system did not offer an appropriate option and kept disconnecting calls. I opted to modify the details online, incurring a fee of over £[redacted]. However, upon trying to update my daughter's information, I encountered an issue as she is under 18 and the ticket was designated for an adult. Spending roughly 5 hours today navigating the automated system without success, I have found it challenging to connect with a live customer service agent. The automated assistant does not address my specific needs and often ends the call prematurely. How can I rectify the ticket to reflect my daughter's age without incurring additional charges, considering the substantial amount already paid?

After my flight was canceled, I requested compensation from Vueling. I received an email requesting my bank details, which I provided on their website. However, upon further review, I realized the email mentioned a refund instead of compensation. I do not want a refund but compensation for the inconvenience. I attempted to reach a live agent via phone and chat, but I only encountered automated responses. I also sent an email but am unsure of their response time. I urgently need Vueling to cancel the refund process and my case as I prefer compensation over a refund. Their email mentioned sending the refund within a week, so prompt action is necessary.

Subject: Flight Booking Complaint Hello, I am reaching out to express my concerns about my recent flight booking with Love Holidays. Upon trying to manage my booking online, I was informed that my direct flight had been cancelled and that I had to switch to an indirect flight. This change was not communicated to me beforehand. After accepting the indirect flight, I encountered issues during check-in as carry-on bags were unavailable for purchase and I was also unable to upgrade my seats without paying for all 3 flights. This situation arose due to the involuntary change to my itinerary. I kindly request the ability to purchase 2 carry-on bags for 4 travelers. I appreciate your attention to this matter. Best regards, S.H.

I have received an email regarding my booking with the booking number HYRJ4V. It states that due to the Vueling Cabin Crew strike, my flight VY8980 has been affected. I have chosen the option of a full refund for my ticket. However, the refund will be processed to the original payment method, which was a credit card I no longer have. I need guidance on how to claim the refund to be made to a new credit card.

I am reaching out to request a reimbursement of 70,00€ for my recent trip from Berlin to Barcelona on November 24, [redacted], to November 29, [redacted], with confirmation number NJNTRN. The issue summary is as follows: 1) Completed online check-in and received boarding passes for both flight legs; the BCN-BER leg did not include cabin baggage (refer to attachments 1 & 2). 2) Attempted to add it online but system showed it was already added (refer to attachment 3). 3) Spoke to a BER agent before boarding who confirmed no cabin baggage was added. 4) Paid 30,00€ for cabin baggage on each leg (refer to attachment 4), got a new boarding pass, and was advised to seek a refund post-trip. 5) During BCN boarding, was informed no cabin bag was booked; showed BER receipt but was told it was for BER-BCN only, asked to pay 40,00€ for BCN-BER leg or risk being removed from the boarding list; I paid to avoid issues (refer to attachment 5). Hence, I kindly request a prompt refund of 70,00€ for the excess cabin baggage fees and the inconvenience caused. Thank you for your attention. Best regards, Kelly R. +49 [redacted]9