Vodafone (UK) Customer Service Issues

Subject: Contract Cancellation Complaint To Whom It May Concern, I am reaching out to address an issue with the cancellation of my contract. My name is Elena Fedorenko, born on 25.04.[redacted]. I no longer have access to the phone number +[redacted]43 that was associated with my previous post code TW10 6UH. The last two digits of the sort code are 39. On April 27th, I requested the cancellation of the contract with Vodafone. I was reassured by a Vodafone agent that it would be terminated without any cancellation fees due to my circumstances. Regrettably, I noticed that payments are still being deducted from my account. After contacting Vodafone today, I was informed that my contract is still active. I am facing financial difficulties and urgently need this resolved as these are my last available funds. I kindly request a review of my situation and ask for flexibility considering the exceptional circumstances I am facing. I appreciate your understanding and compassion in assessing this matter considering the rights of individuals, especially in unique situations like mine. I sincerely hope for a prompt resolution to this matter. Thank you for your assistance. Warm Regards, Elena

Hello Vodafone, I wanted to share a brief overview of my recent experience. Around a month ago, Carphone Warehouse contacted me and sold me two contracts, one for myself and one for my wife with 3 Network. However, we received the wrong contracts for Vodafone SIM cards and iPhone 12. Despite returning them, we haven't received any updates. When I try to contact them, they briefly answer and then hang up after asking for my details, which has happened multiple times. Consequently, I've decided to stop reaching out. A friend suggested I inform Vodafone just to be safe, as it seems someone has fraudulently used my information and address. Therefore, I kindly request that Vodafone remove any contract associated with my name. You can reach me at [redacted] and my name is Irfan. It would be easier for me to clarify further details over the phone. Thank you. Best regards, Irfan.

Dear Vodafone Customer Service, I am writing to request the cancellation of my contract with Vodafone. I am disappointed by the recent decision to withdraw advertising from the GBNews channel. I believe in promoting open debate without fear of repercussion for holding differing opinions. As a communications provider, I urge you to consider the implications of restricting free speech. Kindly confirm receipt of this message and provide guidance on the cancellation process. Best regards, AB

Hello, I have been a Vodafone mobile customer for 20 years and have also used your broadband service for 11 months on a two-year contract. Over the years, I have referred my children, brother-in-law, and a friend to join Vodafone. Every year before my contract ends, I inquire about potential offers as a loyal customer. Recently, despite loyalty discounts in the past, the costs have been escalating. Two years ago, due to poor signal during a holiday, I obtained a Sky sim for £6 a month with unlimited minutes and 2GB of data, which has remained at the same price. Despite attempts to negotiate a new contract last month, I decided to cancel. Following a text from Vodafone, I called to reconsider. After several calls, and conflicting responses about contract costs ranging from £11 to £8 per month, my service was unexpectedly disconnected. Subsequent calls to reinstate my service proved challenging as my records couldn't be located. Could you please assist me in retrieving my number at a fair price? Thank you.

I visited a Vodafone store seeking assistance with my mobile data. While there, an adviser proposed reducing my monthly bill by £1 for my soon-to-end SIM-only deal. I accepted the offer, unaware it involved extending my contract for another two years without my consent. I am upset by this deceptive practice. I contacted Customer Service the following day, and they assured me the upgrade would be canceled. Nevertheless, I continue to receive emails expressing gratitude for the upgrade.

To the Vodafone Complaints Department, Our company has been a loyal customer of Vodafone (Panafon) in Greece since its early days in the country. Our legal representative, Mr. Charalabos Tzermpis, signed a company agreement with Vodafone-Panafon (Hellas), with Subscriber’s Register Number [redacted]9 in accordance with Greek legislation. However, our contract was modified without authorization or notification to our legal representative. These modifications resulted in unexpected charges such as third-party charges, e-billing to an unauthorized email, and contract price increases without proper notification. We have paid the legitimate charges but have contested the arbitrary ones. Despite numerous complaints and out-of-court protests directed to Vodafone-Panafon (Hellas), we have only received generic responses without addressing our concerns. Since we have exhausted all out-of-court options, we are escalating this matter to your attention in search of a fair resolution. Sincerely, Charalabos D. Tzermpis D.Tzermpis SA Legal Representative

I have been attempting to purchase a new phone and update my SIM card. I was instructed to go to the shop, then told to contact you. However, conversations over the phone are challenging due to my hearing aids and your recording policies. After visiting a shop twelve miles away, I was informed that they only sell SIM cards, not phones. I am unable to access my account as codes are not being sent, and attempts to reach out for help have been unsuccessful. It seems chat services are also malfunctioning. I am highly disappointed with the lack of customer service provided and feel that the company is poorly managed. I intend to escalate this matter by contacting Trading Standards and the BBC. The current level of service is unacceptable, and I believe that improvements are needed for customers like me who are left feeling disregarded. Sincerely, Mr. C.

I purchased a Huawei tablet from Carphone Warehouse in Washington Tyne and Wear on a Vodafone monthly payment plan in July last year ([redacted]). Recently, the Huawei tablet had to be replaced, and I was offered a Samsung tablet instead since they were out of Huawei stock. The replacement Samsung tablet arrived in October [redacted] without its box and charger, indicating it was likely not a new device. When contacting Vodafone insurance, they mentioned they had no record of the Samsung tablet but did have the Huawei, which I am still paying for. I found the paperwork for the Samsung replacement and can provide it via email if necessary. I want to ensure I am receiving a new product since that is what I am paying for. I am willing to share my customer number, internal number, supply date, consignment number, and a copy of the letter, just need the correct email address to send it to. Thank you for your assistance.

As a new customer looking for broadband, I noticed Vodafone offers 63 MBs in my area, an upgrade from my current provider. I signed up through Uswitch, but upon receiving the agreement letter, I discovered the maximum speed is listed as 46.5 MBs instead of the 63 advertised. This discrepancy is concerning regarding what I'm actually paying for. Additionally, the advertised price of £22 per month differs from the £35 I am being charged. I'm looking for clarification on the speed difference and pricing inconsistency, as the advertisements led me to expect an average speed of 63 MBs.

My pay-as-you-go card expired unexpectedly despite having a small credit. I am currently stranded abroad and can only access the internet on a borrowed computer. I urgently need to update my card, but Vodafone Germany in-store was unable to assist. It's disappointing coming from such a large international company. Due to being in the hospital in intensive care, I wasn't able to use the card for a brief period. While I received many promotional reminders that I couldn't use on my non-smartphone, there was no warning about losing all communication. I am displeased and believe the situation involving my remaining credit amounts to theft and fraud. I am missing around a pound or two in credit. My phone number, [redacted]1, is crucial for contacting home.

Hello, I am reaching out regarding an email I sent in early August. In October [redacted], I sent my Huawei tablet for repair, but was provided with a Samsung tablet as a replacement without a charger or box. Since then, I haven't received any updates from Vodafone regarding when I would receive my replacement. Upon contacting the insurance department, I learned that the Samsung tablet was not registered, and only the Huawei tablet was in the system. I am frustrated as I am paying for a product I do not possess. They suggested I provide the receipt for the exchange, which I have including product numbers and dates. Could you advise me on the next steps to resolve this matter promptly and obtain the product I am paying for? Thank you.

Order number WEB-[redacted][redacted] for Samsung Galaxy S21 5G gray 128GB was placed on September 2, [redacted]. Despite receiving a collection notification via text and email on September 4, [redacted], from Vodafone London in Muswell Hill, upon arriving at 4:20 PM to collect the device, I was informed that my handset had been sold earlier that day. Despite the assistant's apologies, I was directed to contact Vodafone to cancel and reorder. Unsatisfied with this solution, I called Vodafone, facing difficulties in communication and unhelpful suggestions. I now demand that my handset be couriered to my home address at a specific time on Monday, September 6, between 2 PM and 5 PM, personally handed to me at 13 Dorman Place, London, N9 7AQ. Failure to adhere to these terms may lead to legal action for the breach of contract and loss of earnings. Additionally, I expect reimbursement for lost wages due to the inconvenience caused. I express my disappointment in the handling of this situation and anticipate a prompt resolution from Vodafone to maintain our business relationship. - Miguel C. Appice

I waited for 2 hours and 11 minutes to speak to Vodafone Customer Services, most of which was spent on Live Chat as well. It appears there is a discrepancy between my phone app deal and the actual deal for my Red1GB deal. The app states the deal is £11.48 for both numbers including Vodafone Secure Net, but I am being told I have to pay £12.48 instead, an extra £1, or in fact £2, as I have two numbers on my account. Despite being a customer for 22 years, no one acknowledges the mistake, and I have not been offered any compensation. I am feeling frustrated with the treatment I have received from Vodafone.Jean U.

In August, I convinced my wife to switch from GiffGaff to Vodafone due to issues with data roaming abroad. Visiting the Vodafone store in Bluewater, Kent, we were informed our connection would be through Talkmobile. Despite being assured it wouldn't affect our service, it has been a different experience. While in Greece, my wife's phone had no connection for data, text, or calls initially. After multiple complaint calls, she now has text and call functions but still lacks data. It's apparent we should have received Vodafone's service, not Talkmobile's. We plan to address this upon our return and request the expected Vodafone service. If not resolved, we will seek service elsewhere. My wife's number is 07[redacted]67, and mine is 07[redacted]91. Contact me at my email, [redacted] Vodafone has a week to rectify this before we reconsider our options. Despite my loyalty since the 1990s, this incident may impact my future with Vodafone. -David Hatch

Regarding mobile phone number [redacted] [redacted] [redacted]: After my iPhone 7 contract ended, I tried to switch to a monthly sim only plan. My call got disconnected with a Vodafone agent while processing the order due to technical issues. I tried to cancel the new contract but I'm unsure if it was set up. Despite transitioning to Pay As You Go, I can't receive calls or use 4G despite paying for it. My phone worked fine until I switched to PAYG. I need confirmation the new contract was canceled and a refund for the PAYG bundle. I've been on the phone with Vodafone for hours but got no resolution, so I've switched to another network.

Since my arrival in France on September 15, my mobile device has been struggling to connect to the internet. This recurring issue arises every time I travel from Dover to Calais. Despite being sold a new device earlier this year with assurance that it would work abroad, it has failed to do so. Even after seeking confirmation from customer service on September 14, the connectivity issues persist in France. I am paying for European roaming services, yet the device is non-functional once outside the UK, forcing me to rely on friends for internet access during my stay. These circumstances are unacceptable. Here are my details for reference: Account No. [redacted], Device Type R219h, Mobile No. [redacted]5, UK Contact No. [redacted]0. Please note that the device is not a mobile phone and cannot receive messages. Kindly, contact me solely on my UK number. Thank you, D. Barlow.

I reside in Radlett and my contact number is [redacted] [redacted] [redacted]. I am undergoing chemotherapy treatment for cancer and frequently consult with medical professionals 2 to 3 times a week. Lately, there has been an issue with incoming calls from the hospital staff on my mobile phone. Their calls disconnect after one ring, resulting in them being unable to reach me, causing the inconvenience of having to return the calls. I am uncertain if this issue stems from my mobile device or if there are security settings at the hospital causing this problem.

I no longer have a contract with Vodafone. I cancelled the direct debit for the internet after speaking with a representative on the phone. I am currently paying £5 per month to keep my original number, as agreed. My contract with Vodafone did not have a fixed duration (e.g., 12 or 18 months) and was open-ended for cancellation at any time, as I was uncertain about my stay in the country. I departed the country on April 3rd, and the conversation with the representative occurred at the beginning of April. My last payment for the internet was on Monday, April 15th. I do not owe any money to Vodafone and request a full investigation into my account to clarify this misunderstanding rather than being accused of a debt. Vodafone has a record of the conversation I had with its representative and of the open account that could be cancelled upon request.

I am experiencing issues with my Vodafone WiFi hub. It powers on and displays the login number correctly, but I am unable to access the Internet. Despite multiple attempts to reset the hub and check the connections, the problem persists. I suspect there may be an issue with the Internet service from Vodafone. I kindly request a prompt resolution to restore my Internet access. Thank you.

I misplaced my phone and have been trying to get a new SIM card with the same number. Since I live in Shetland and don't have access to a Vodafone store, it's been challenging. I can't receive the verification code because it goes to my lost phone. Someone suggested I ask a friend to go to the store and FaceTime me, but when my friend tried today, Vodafone refused to help. I'm feeling very frustrated at this point and considering canceling my service. What should I do next?