Vodafone (UK) Customer Service Issues

Dear Vodafone (UK) team, I am a dedicated NHS employee experiencing issues with receiving calls from MidYorkshire NHS Trust Hospital on my company SIM card in my iPhone. Despite being able to make outgoing calls to the hospital, incoming calls give an engaged tone or say the mailbox is full and disconnect. This situation significantly impacts my ability to communicate important work-related updates and changes in schedules with my managers and colleagues. Additionally, I have been receiving undesirable calls from unidentified numbers, further complicating matters. I would appreciate your prompt attention to resolve this matter and ensure that I can efficiently receive all work-related calls without any hindrances. Sincerely, Mariam Hawkins

I would like to request to change my payment date for this month's Vodafone bill from the 5th to the 17th of March. Due to my health condition, which includes a brain tumor and disability, my income is received on specific days rather than specific dates. I have made this arrangement in the past but have lost the contact information to do so again. As my hearing is affected, I prefer to communicate via email. I would greatly appreciate any assistance or guidance you can provide on this matter. Thank you for your attention, and I eagerly await your response. Sincerely, P. Erwin.

Subject: Help Needed with Vodafone iPhone X Contract Dear Customer Service, I am reaching out regarding Resolver case number RES[redacted]. On January 30, [redacted], I purchased an iPhone X with a 24-month Vodafone UK contract. Unfortunately, I was mis-sold another device and line, which I did not need, and have been dealing with unsatisfactory customer service since. Despite being a loyal customer for many years in the UK and Spain, I have decided to switch providers upon contract completion on January 30, [redacted]. I have requested a PAC code for my number and submitted a form for an NUC code to unlock my iPhone X on January 29, [redacted]. While I received the PAC code via text, I have yet to receive the NUC code. My attempts to resolve this issue with Vodafone's customer service have been challenging, even more so now that my account is closed. Recently, I received a generic email from the Vodafone unlock team stating that my unlock request does not meet the criteria, despite purchasing the handset from the Vodafone shop on King's Street, London. After multiple attempts and hours spent with different team members, I am still waiting for the unlock code, causing significant inconvenience in my daily life and business operations. I kindly request urgent attention to provide me with the NUC code promptly. Communication via email would be appreciated due to the phone being locked. I also seek compensation for the delays and distress caused by this matter. Thank you for your prompt assistance. Best regards, M. Marcine

Hello, I am currently in Serbia, and despite having roaming enabled, I am unable to receive calls from the UK. I have contacted Vodafone Technical Support multiple times in the past regarding this issue, and despite assurances that it would be fixed, the problem persists. Consider this my final notice on this matter, as if it is not resolved, I will terminate my contract upon my return to the UK. Other service providers in this country appear to have no issues with their roaming networks or technical support. Regards, Milica Venecanin (Vodafone Mobile Tel [redacted]5)

I had two accounts with Vodafone, one for over a decade. A few years ago, I cancelled my main account, believing that was it after speaking to an advisor who couldn't match the deal. I stopped the direct debit for that account and continued paying for the second one. Recently, I discovered a debt collection on the second account, which I hadn't cancelled properly. I dispute owing anything for the first account as I believe I wasn't correctly informed when I cancelled. Due to not using the email where they tried to reach me, I missed the notifications. Despite my long history of timely payments, I'm puzzled by this debt, which seems more than three months' worth of service. I would appreciate guidance on the next steps to resolve this issue with Vodafone.

I am having issues with my phone account. When I upgraded my phone, I requested to remove one of the numbers on my account, 07[redacted]02, as I no longer needed it. However, the order got canceled because the courier returned it to Vodafone due to a missing delivery address. After a week of waiting, I had to reorder the phone. I have realized that I am still being charged for the number I wanted to cancel. I have tried to resolve this by calling customer service but have been transferred multiple times without any solution. I am frustrated by this situation and would like to file a formal complaint, cancel the phone number, and receive a refund for the two months I have been wrongly billed. Thank you.

I recently sent a letter to you that went unanswered. Last December, my phone was lost or stolen, so I informed your company, stopped my monthly direct debit, and didn't hear anything further from you after that. On the 9th of March, I discovered that you had placed me in debt collection for £39.84, which I promptly paid on the 12th of March. After that, I was asked to pay another £17.42 on the 22nd of March to ensure my account closure, which I did. Despite all this, when I called last Monday, I was unable to confirm if my account was indeed closed after being bounced around on the phone for two hours. I just need to verify if my account is now closed with your company and understand why there may have been this confusion. I originally informed you of my lost phone back in December. Thank you. Vodafone Account number: [redacted]. Lost mobile number: [redacted]. Margaret C.

Dear Vodafone Worldwide, As a former Egyptian client of Vodafone Egypt, I have been a loyal customer for a considerable period. I regret to inform you that the treatment I received here in Egypt was unsatisfactory. Despite my loyalty, the company handled my request to change my landline number for internet services poorly. They charged me for the month but failed to restore my internet connection since January 24th, [redacted]. After exhausting all options with the Egyptian Telecom in Cairo, I was forced to discontinue Vodafone's internet service. I am now requesting a refund of the amount I paid via Visa, rather than a recharge to a Vodafone line that I no longer possess. Your prompt assistance in returning my funds would be greatly appreciated. Thank you for your attention to this matter. Best regards.

I noticed a cable chamber outside my house on Bath Road in Longwell Green. I initially contacted Virgin Media about the noise, but they informed me it is Vodafone's responsibility. Contractors came and did a temporary fix, but the noise persists. It would be greatly appreciated if someone could come back to complete the work promised. The ongoing drumming noise is quite bothersome. Please address this issue at your earliest convenience. Thank you.

I have been struggling to access my Vodafone account for weeks without success. Despite multiple attempts with your agents, I still can't log in. I've been given the runaround, being told to wait for technicians to fix the issue within 3 to 4 days, but to no avail. Even though Vodafone can send me messages to my email, I'm told it's not recognized, along with my password. I'm even prompted to create a new account, which doesn't work either. Can you please review the call logs and escalate this to a technician who can resolve it? Otherwise, I might have to give up on these phones and cancel my account, if I can even manage to do that! My mobile numbers are 07[redacted]27 and 07[redacted]41.

On the 24th of March, I purchased a Samsung Galaxy A12 from Vodafone. I encountered an issue with the OK button not responding after entering the Pin number. On the 13th of April, I visited the Vodafone store in Bexleyheath, and they directed me to the EE Warehouse in Bluewater for repairs. However, EE stated they couldn't repair it since I had the phone for less than 30 days and advised me to request a replacement. After contacting Customer Services, they agreed to send a replacement. Unfortunately, by April 19th, I had not received the new phone. When I reached out to Customer Services again, they mentioned they wouldn't provide a replacement due to me surpassing 14 days of ownership. I believe I should receive either a replacement or a refund since I had a faulty item for less than 30 days. I appreciate any prompt resolution to this matter.

I recently discovered that Vodafone has been charging me £27 per month for a contract I never signed up for over the past 9 months. I only became aware of this after logging into my account with assistance. Despite being told it was a mistake on their end, I later received an email claiming I lost a device under this contract, which was actually for a sim only plan. I questioned them about the details, but they couldn't provide any information. It seems someone used my account without my knowledge. Additionally, I had issues with a home broadband contract in May [redacted], which Vodafone failed to connect and later charged me for services I never received. This has resulted in me being out of pocket by £[redacted]. Despite Vodafone offering to credit my account, I demanded a full refund to my bank account. It's disappointing and alarming to experience this level of deception from a big corporation.

I contacted Vodafone on May 7, [redacted], to upgrade my business account to 63Mbps fibre optic with 12 months free, then 24 months at £30 (incl VAT). Vodafone mentioned the new router would arrive by May 10, [redacted]. As I haven't received the router yet, I would like to know the new delivery date. Due to issues with my current router, speed increase and a new router are crucial. The contract will start upon receiving the new router and achieving the speed increase. I haven't received any confirmation of this order. I also agreed to a 24-month contract for an A52 5g mobile phone at £23.10 (incl VAT) per month, using my old number [redacted]4. My PAC code ONE572979 was transferred from EE to Vodafone on May 9, [redacted]. The A52 phone, scheduled for delivery by DPD on May 10, [redacted], arrived early on May 8, [redacted], with a wrong SIM card. Please confirm the delivery date for the new SIM card for [redacted]4. The confirmation of my order incorrectly states the contract started on May 6, [redacted], which is not possible, and the monthly amount is wrong. The contract cannot begin until the correct SIM card is provided, the EE contract is canceled, and the accurate monthly amount is confirmed. Vodafone's bill projection of over £68 is incorrect and needs correction.

I am currently experiencing an issue with my phone displaying a message indicating that the SIM card is not supported by the activation policy. Following the theft of my phone, I obtained a new SIM card and have been using my old device temporarily. I previously used Vodafone with this phone before it was stolen; the phone has been unlocked since being reported stolen, and I should be able to use it freely now. I am unsure if the Eastleigh store provided me with the correct SIM card. Unfortunately, I cannot return to the store until next week. Despite my usual reluctance to lodge complaints, I found the store's staff unhelpful. Online customer service was eventually able to activate the phone and remove the security feature, which the store had claimed to have already done.

My wife got two mobile phones through Carphone Warehouse due to local store closures. The iPhone 11 she uses has been problematic. Despite visits to the Felixstowe and Norwich stores, the issue remains unsolved. Carphone Warehouse directed us to Armour Phone in Ipswich to replace the cracked screen, which continues to malfunction. We were not advised to contact the network provider. Unable to use the phone is costly, and an early upgrade is not possible. The iPhone 11 with issues is on telephone number [redacted]2. Please reach me at [redacted]9. Thank you, Ian B.

I recently signed up for a Vodafone broadband service online and was promised a £75 voucher on the website. However, I did not receive any information regarding the voucher in the confirmation email I received after placing the order. I would appreciate it if you could confirm how the voucher will be sent to me, either via email or post. Additionally, my old address is still listed in your system despite my previous attempts to update it. My current address is Flat 9, Thorne House, Roman Road, E2 0PL. Please ensure that my old address, 4 Cranford Cottages, Cranford Street, London, E1W 3HQ, is promptly removed from your system. Thank you.

Subject: Urgent Attention Required Regarding My Vodafone Account Dear Vodafone Billing Department, I am writing to bring to your attention an urgent matter regarding my Vodafone account. Recently, I have received two concerning letters from Zinc Credit Management Agency, stating that I owe £[redacted].19 in arrears to Vodafone. This claim is inaccurate, as I have consistently paid my bills in full and on time. Despite speaking to one of your colleagues who confirmed my payment history, I have received yet another threatening letter from Zinc Credit Management. Their contact with me is a result of Vodafone's request, according to their representatives. As a loyal customer of 25 years, I have never failed to meet my financial obligations to Vodafone. I am troubled by this situation as it is affecting my well-being, particularly due to my anxiety disorder. I kindly request your intervention to clarify this misunderstanding with Zinc Credit Management and confirm that I do not owe any outstanding amount to Vodafone. Thank you for your prompt attention to this matter. Sincerely, Gillian B.

On May 31st, I received a text offering a £15 big value bundle which I accepted by replying GOBIG. Consequently, on June 1st, I got confirmation of the new bundle, set for renewal on July 1st. I usually have a direct debit of £10 monthly, with the amount deducted from my bank account on June 6th. Despite calling on June 4th to clarify the direct debit increase to £15, I was informed of a mix-up but assured that it would be corrected. I am hoping for the £15 to be debited correctly moving forward. Thank you for addressing this matter. Best regards, Sheila J.

I am writing on behalf of Joe Fisher to address a contract that was taken out during a period of ill health. Joe, diagnosed with Borderline Personality Disorder, made impulsive decisions, including selling the phone he acquired through the contract. However, the SIM card was not received, and none of the inclusive calls or messages were utilized. Joe's health has declined, and he's seeking help from the mental health team to manage impulsive behavior. While Joe acknowledges the need to pay for the phone, we kindly ask for understanding during this challenging time. A more suitable option would be a SIM-only card and a second-hand phone. Please contact us via email or phone to discuss a fair resolution. For further details, reach out to Joe at [redacted]. If medical evidence is required, it can be provided upon request. Thank you. - Ailsa Ronsdale

Being a loyal Vodafone customer, I am frustrated by reports that Vodafone has yielded to pressure from activists to stop advertising on GB News. It is alarming to see a reputable company endorse efforts to silence a news channel that presents diverse views. GB News is under Ofcom regulation and seems less biased than other media. Backing this advertising boycott means endorsing limitations on free speech, which is concerning for our democracy. I fear Vodafone may lose customers, starting with our household, if they continue this stance.