Vodafone (UK) Phone Number

Call Vodafone (UK) customer service faster with GetHuman

0870-0700191
Customer service
Current Wait: 95 mins (89m avg)
Hours: 24 hours, 7 days; best time to call: 9am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Follow prompts to query a bill

Reasons customers like you called recently

Bought a new £**** Sony TV. *Our evenings are constantly interrupted with a message fla...
Lost phone and I need EMI number for it, so I can claim it from my insurance..
why have I been charged **p to call my mobile from my landline when it should be includ...
I made a contract with Vodafone that was never acceptable or completely provided by thi...
My phone number *********** has already stopped on **********.And from the previous ema...
I have a contract with vodaphone and I’ve been using a £* SIM card as people I didn’t w...
at the end of July I cancelled my account no ********* under a business name and remove...
Hi, **My name is Kimberley Fox and my account number is ************I have a bit of a s...
report a nhs covid ** passport fraud
I have tried to top up with my voucher but it's not showing balance on my phone and its...
My phone is not accepting call's and text messages
I am not getting text message and call
hi there i haven't got my account number at the moment , my name is Antonia pavia *** s...
Hi , I have upgraded couple weeks ago and now my phone won’t let me watch any adult con...
I have tried logging on to y Vodafone account but not recognising me,I have Vodafone br...
See more recent reasons for calling

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Our Editor's Notes on Vodafone (UK)'s Phone-Based Customer Care

Vodafone (UK) is a telecommunications company that provides mobile phone and broadband Internet service. With over 17.8 million subscribers, it isn't surprising that Vodafone (UK) receives a lot of customer service calls.

Why Do People Call Vodafone (UK) Customer Support?

People call Vodafone for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Scheduling a technician's visit
  • Billing questions
  • Reporting a lost or stolen advice

Best Practices for Calling Vodafone (UK) Customer Service

To help ensure that your call to Vodafone (UK) goes quickly and smoothly, consider the following:

  • Call the correct number at the correct time. There are different phone numbers for consumer and business accounts. There is also a separate number for international calls.
  • Check the time. Customer service is available for pay monthly accounts and for lost/stolen phones 24/7. Pay-as-you-go and home broadband accounts have phone-based customer service from 8 am to 9 pm, and you can upgrade or cancel your account from 8 am to 8 pm daily.
  • Before placing your call, gather any necessary documentation, including your account number, bills, proof of payment (such as a statement from your bank or credit card company) and any correspondence between you and Vodafone (UK) regarding your case
  • If you are calling for help with a device, have it in front of you so that you can troubleshoot along with the customer service representative.
  • Taking notes during your call is often a wise idea. Have pen and paper handy.

How do Consumers Feel About Calling Vodafone (UK) Customer Service?

In 2016, Vodafone was fined $4.6 million pounds for various violations, including a failure to respond to customer complaints properly. Unfortunately, it seems as though customer service has not improved much. In 2019, Vodafone (UK) was voted the worst mobile phone provider in the country.One in five respondents indicated that they had received poor customer service from Vodafone.

What Kind of Issues can Vodafone (UK) Customer Service Representative Resolve?

Vodafone UK customer service representatives can resolve a wide range of issues over the phone. These can include some basic troubleshooting of devices and services, upgrades or cancellations of plans, purchasing new services, setting up technician appointments and addressing billing inquiries.

What Can't Be Resolved With a Call to Vodafone (UK) Customer Service?

While a customer service representative can troubleshoot some issues with devices and systems, they are unable to perform repairs remotely. If you are having problems with a device you may need to bring or mail it to a repair center. Your Vodafone (UK) representative may be able to direct you to a repair center or provide you with a pre-printed mailing label.

Early, some broadband issues may require a repair visit from a technician. A customer service representative can schedule a visit for you.

What Should You Do If You Have an Unsuccessful Call with Vodafone (UK)?

Get off the phone with a Vodafone (UK) customer service agent and feel as though you did not accomplish anything, don't give up. You may still have options for obtaining a resolution.

  • First, review any notes that you took during your original call. This information can be very helpful when you explain your concerns to another Vodafone (UK) agent. If you didn't take notes during your call, write down or type out what you remember from your conversation.
  • Your next step is to call back. You may be in luck and the next representative you speak to could have more training or experience and actually be able to resolve your issue.
  • If you can't resolve your issue with Vodafone (UK), Try getting in touch via a different method. Vodafone does offer a live chat option that offers the benefit of providing a transcript of your conversation. Vodafone (UK) also monitors its social media accounts, so that is another option.
  • Another option is to use Vodafone (UK)'s community message boards and ask for help from other uses or the board monitors.
  • Vodafone (UK) also has a separate complaint department that you can access from its website. You can submit a complaint via email or postal mail.
  • If all else fails, you can file a complaint with Ofcom, the UK regulator of telecommunications companies.

Customer Number 0870-0700191 - by the Numbers

Phone number to dial0870-0700191
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanFollow prompts to query a bill
Average wait
Current wait95
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, twitter
Quality of communication77%
Quality of help77%
Customer votes668
Information last updatedFri Oct 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Vodafone (UK)'s Best Toll-Free/800 Customer Phone Number

This is Vodafone (UK)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vodafone (UK) agent. This phone number is Vodafone (UK)'s Best Phone Number because 14,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0870-0700191 include Change plan, Technical support, Payment arrangement, Account access, Cancel order and other customer service issues. Rather than trying to call Vodafone (UK) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Vodafone (UK) has 2 phone numbers. It's not always clear what is the best way to talk to Vodafone (UK) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Vodafone (UK) - by phone or otherwise

While 0870-0700191 is Vodafone (UK)'s best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Vodafone (UK) customers, is by calling their +44-7024017198 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via consumer@help.vodafone.co.uk for Customer Service. If you think this information is inaccurate or know of other ways to contact Vodafone (UK) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Vodafone (UK).

What is GetHuman's Relationship to Vodafone (UK)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Vodafone (UK). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our AT&T Wireless Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Greyhound Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like AT&T Wireless or Greyhound. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Vodafone (UK) Contact Info

All Vodafone (UK) contacts
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Vodafone (UK) Email Support
Vodafone (UK) Help Desk
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General customer information

Other Toll-free & Customer Numbers

Technical Support+44-7024017198

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