Vodafone (UK) Customer Service Issues

I recently upgraded my pay-monthly mobile contract a few days ago and was supposed to receive my new phone last Wednesday. Unfortunately, I have not received any updates about the delivery or confirmation of shipment. I would appreciate it if you could inform me of the status of my phone delivery and if there is any pending paperwork needed. Order number: WEB-[redacted][redacted] Scheduled Delivery date: Wednesday, May 10th, [redacted], between 8am-6pm I have also changed my delivery address, and I would like to provide the updated information for the phone delivery: 1 Holder Close RG2 9HQ Shinfield Mobile: [redacted]9

I need assistance with my account as I have been overcharged £27.99 this month, despite being assured last month that it was resolved. I was suppsoed to only be charged £27.99 per month. I have experienced ongoing issues with the service after being put over to G4-5. My landline cuts off randomly, and the gateway constantly stops and starts. I have not run a business for over 12 years, and the confusion is causing problems with my home phone and WiFi, which I only use for personal reasons. My account number is [redacted]. My name is Pauline A. Huddert, and my mobile number is [redacted]. Thank you for your help.

I am experiencing a recurring problem where I do not receive the bundle I select after topping up with a five-pound voucher. Despite following the instructions, my calling allowance is not being credited with the bundle I chose. This has occurred during my last three top-ups. I kindly request a refund for the additional costs incurred. Currently, I do not have an email address, so please reach out to me via phone at [redacted]6.

I recently paid off my current plan, but even after it ended, I was still being charged for the smartwatch instead of just the connectivity. I visited the store and was told it should have automatically switched to only paying for the connectivity. Despite their reassurance, I was charged again. After spending 45 minutes in the store, the agent finally adjusted my plan to stop the overcharging. However, a month later, I am still being billed the full amount. I tried to resolve this through TOBi chat multiple times, but I keep getting transferred between agents without a solution. I once waited in a 3-hour queue only to be told they were closed. The agents take so long to reply that the app refreshes, causing me to lose the connection and start over. Calling is also unproductive due to long wait times. I simply want a refund for the multiple overcharges and to be switched to a connectivity-only plan. I am frustrated with the lack of effective communication and customer service and am considering switching networks.

I recently received a letter about an overdue payment on my account [redacted]. After checking my bank statement, I realized I had cancelled a direct debit for £8 a month on 13th April [redacted] because I lost the phone and no longer needed it. The letter mentioned attempts to contact me about the balance, but I had not been aware of owing anything. I couldn't provide security answers over the phone and was directed to a Vodafone store far from my location. The phone in question was likely purchased for my wife who has Alzheimer's, making it challenging for her to use. At 86, having had two heart surgeries, I've never experienced debt before and seek assistance in resolving this matter. - Peter G Halls-Dickerson. Email: [redacted]

Hello, my name is Tolga. I am a Vodafone user in Turkey. I recently placed an order through the Vodafone "Everywhere with Me" app. Since my old address was saved in the system, I tried to cancel or change it, but was unsuccessful. I called customer representatives to cancel or change the address for the order I placed 2 minutes ago, but they said it was not possible. They mentioned that the product would arrive, and then I would need to request a return without opening the box. I have been a Vodafone user for 2 and a half years, but I am very upset. I am going to cancel my line, even if there are cancellation fees. I will not purchase anything from "Everywhere with Me" again.

I recently ordered a product through the Vodafone "Everything is with me" application. Since my old address was listed in the system, I tried to cancel or change it. Unfortunately, I couldn't. I called customer service. They said they couldn't cancel or change the order I placed just 2 minutes ago. They mentioned the product would arrive, and then I would have to request a return without opening the box. I have been a Vodafone customer for 2 and a half years, but I am very upset. I am going to cancel my line, even if there is a termination fee. I will not buy anything from "Everything is with me" again.