Vodafone (UK) Customer Service Issues

I am experiencing slow broadband speeds with only 7.39MBPS download and 6.1MBPS upload. This is causing issues with streaming on Youtube, interrupting videos and delaying work. I have reported the fault with reference number [redacted] to Vodafone, but they have not been helpful in resolving the problem. As a result, I am considering changing to a different broadband provider. Please assist me promptly. Thank you. Dr. MDRGupta.

Hello, I am writing to address an issue regarding a contract I entered into in March for a Samsung S20 Ultra. I initially got this contract for my ex-girlfriend, who had poor credit, so she could have a phone. Unfortunately, the relationship turned abusive, and she left, taking the phone with her. She has sold the device but is still using the SIM card linked to [redacted]3. I understand I am bound by the contract, but I would like to explore options to prevent her from using the number and possibly reduce my bill. I have another SIM registered to [redacted]7 under my account and was wondering if it's viable to merge both contracts to streamline payments and save costs. My priority is keeping my number, [redacted]7, and avoiding any further interaction with my ex due to the emotional toll it would take. I am looking for ways to simplify my payments, even if it means just maintaining my SIM-only plan. Any assistance in alleviating my financial burden would be highly appreciated.

I entered into a contract with Vodafone that I found unsatisfactory. They sent me an iPhone 12 Pro Max without a SIM card, causing two weeks of inconvenience as they struggled to issue new ones. Finally, when I started using the phone, it had issues. Despite my complaint, they claimed the phone was fine, but eventually, we had to return it. I requested to cancel my monthly contract, enduring long calls with repeated security questions and disconnections. After challenging their practices and ensuring the cancellation, I later discovered the contract was still active on my app, leaving me feeling scammed by the company.

I recently purchased a new £[redacted] Sony TV, but our viewing experience is constantly disrupted by a recurrent message indicating "Broadband Connection lost," followed shortly by "Broadband Restored." This problem is affecting the functionality of our Amazon Firestick 4GB Ultra HD, causing it to freeze frequently, rendering it practically unusable. I have spent well over two hours today trying to reach out to Vodafone, a communication service provider. Unfortunately, my attempts to communicate with them via phone, laptop, and iPad have been unsuccessful. The long wait times on the phone lines, coupled with pre-recorded messages, have left me frustrated. On their website and mobile app, I encounter a voice-activated robot that fails to address my concerns effectively. Moreover, we struggle to maintain a stable mobile phone signal in our small three-bedroom detached house, often having only one or two bars, which results in poor call quality. Considering these issues, I am contemplating purchasing a wireless booster to enhance connectivity. Could anyone provide guidance on which booster to buy or what specifications to look for?

I am seeking assistance regarding a payment request from Vodafone on behalf of my wife, I.P. Despite attempts to address this issue with Vodafone, no response has been provided. With Power of Attorney for my wife's financial and health matters due to memory loss, I request clarification on the outstanding balance of £12.46. The phone associated with the request has been lost for over a year, making it impossible to accumulate such debt. As I cannot make payments without verifying the legitimacy of the request, I urge prompt assistance. The phone number linked to the account may be [redacted]8, and a Bank Reference of [redacted][redacted] has been discovered. Contact me at [redacted] or 01[redacted]00. Thank you. Reg Rowley

I registered my new Galaxy Z Flip 3 sim card on vodafone.co.uk/simswap. When prompted to choose between two long numbers, I selected the first one without realizing it could be my old sim number. My new phone displays "Out of service" in the Service State. I now have the new sim number and need guidance on what to do next. The Vodafone website is experiencing issues, with online chat unavailable, and security texts not being received. Thank you.

Dear Customer Service team, I am reaching out regarding an account that has been created in my name without my knowledge by Vodafone. Several contracts with other phone companies were also initiated using my stolen card and ID. Though I have taken steps with my bank to stop the debits, the potential credit damage is concerning. I did not authorize this account nor provide my signature for these contracts. I request the removal of this unauthorized account and the resolution of any impact on my credit report. Your prompt attention to this matter is appreciated. Thank you for your assistance. Sincerely, Ezekiel Pink

I have been with Vodafone for 8 years and always spoke to an agent for contract renewals. Recently, I received a text about my discounts ending, but I faced long waits on the phone and multiple disconnections when trying to renew. Despite my loyalty, I could not get through to talk about a new deal. Eventually, frustrated with the service, I contacted Virgin and was able to easily speak with an agent and get a better offer. Vodafone's automated systems and poor customer service led me to switch to Virgin. I struggled to get a PAC number from Vodafone for my early cancellation, but Virgin quickly provided me with one. I am happy to leave Vodafone behind and move to Virgin for a more satisfactory experience. From P. [redacted]6.

My father spoke with one of your representatives at 2:58 p.m. on Wednesday, November 17th about upgrading his services. As a customer of over two decades, he was taken aback by the disrespectful way in which he was spoken to. He is understandably confused about why personal details like his DOB and income were requested when he is eligible for an upgrade through his existing contract. The insistence on knowing his nationality further added to his bewilderment. Despite filling out a feedback questionnaire, he has not received a response. I, too, had difficulties navigating your website to find a complaint email. It is disheartening to see such a lack of focus on customer service. I would appreciate speaking with someone about my father's phone options or potentially considering canceling our services altogether in favor of a company that values its customers' experience. I am eagerly awaiting your reply.

Hello, I have an older phone I keep for emergencies as I'm a wild water swimmer and don't want to risk damaging my iPhone. Recently, my old phone was blocked due to inactivity, and I was told by customer service that this can happen if a phone hasn't been used for an extended period. I had around £80 credit on the phone, but after having it unblocked at the Vodafone store, my credit hasn't been reinstated as promised. Despite reaching out to them multiple times, I haven't received a response. I'm worried about losing this money and would like Vodafone to restore my credit and regain my trust in their service. Thank you, Jane S.

Hello, I currently have a Vodafone landline and internet service that is registered under my ex-husband's name. Unfortunately, I am unable to speak with customer service representatives as they require his authorization. I have repeatedly asked him to contact them, but my requests have been ignored. The issue I am experiencing is that my landline signal is consistently crackly, making it difficult to hear the person on the other end of the line. Additionally, my internet connection sporadically cuts out. Since William Cooper, my ex, is the one paying for these services, I would greatly appreciate any assistance in resolving these connectivity problems. Thank you for your help.

On November 27th, I had an online chat with a Vodafone agent named Jack regarding my account number [redacted] linked to SIM number 07[redacted]76. My contract had expired, and we discussed a Black Friday offer for unlimited data and speed at £20 per month. Jack mentioned sending me a new SIM as part of the deal. I'm concerned as I haven't received any confirmation via email, text, or mail. Additionally, the direct debit processed at the previous rate, not the agreed-upon amount.

I received an email claiming to be from Vodafone, inquiring about a recent address change and asking for confirmation of details. Having recently left Vodafone myself, while my wife remains a customer, this email struck me as suspicious. The lack of customer identification, such as a name or phone number, coupled with the timing of the inquiry, raises concerns about the legitimacy of the request. This experience reinforces my decision to part ways with Vodafone, as I have found it challenging to communicate effectively with the company.

I need help with an error on my plan. I have called twice but the issue is not resolved. I was offered two additional plans for £10 each, but I am being charged £20 each instead. The discount promised was not applied, and despite assurances from two representatives, the problem remains. My account number is [redacted]64. Thank you.

On September 2, [redacted], I received a defective Samsung Galaxy 21 handset. The issues are as follows: 1. Incomplete email reception - some emails are not received. 2. Slow and irregular charging. 3. Blurred screen affecting readability. 4. Missing icons intermittently. Only phone calls seem to consistently work, but I can't ensure every call is received. I am requesting a replacement while retaining the original packaging. Michael Chiu Chiu & Benson Solicitors Account: [redacted]15/1 Email: [redacted]

My Vodafone account number is [redacted] and landline number is [redacted]1. I can be reached at [redacted] The address where the issue is located is 2 Mountview Drive, Banbridge, County Down, BT32 4AW. The landline has not been functioning properly since the broadband upgrade work started in the area last week. The broadband was disrupted for most of the day during the works, and now the landline shows "check line." Despite trying common troubleshooting steps, the issue persists. The workmen advised contacting BT, who directed me back to the provider. Any assistance from you would be greatly appreciated. Thank you.

I am writing to notify you of the passing of Mr. John Hughes of Bryn Medd, Nebo, Pensarn Amlwch LL68 9NE, on November 14, [redacted]. It appears he had a mobile plan with your company under a monthly direct debit. As Mr. Hughes has passed away, please kindly cancel his account as he will no longer be using the service. All communications regarding his account should be directed to his solicitor, Mrs. Lena Davies of Clwyd Jones & Lloyd Solicitors in Caernarfon, at 01[redacted]06. Thank you.

Dear Customer Service, I wanted to share my recent experience with Vodafone and express my concerns. On December 7th, I reached out to Vodafone to set up a sim only contract for 2 sims with the help of your agent, Angelos. I was promised the sims would arrive in 24hrs, but they did not. Despite contacting Jafar and several other agents, the issue persisted, causing me to miss work calls and interviews for two days. After speaking with Mahmoud on December 13th, I finally received the sims, but upon checking my account, I noticed discrepancies in the package details and billing. This has resulted in me paying an extra £[redacted] to my previous provider due to misinformation provided by your sales team, leading to contract terminations and reactivations. This goes against the Consumer Rights Act [redacted], and I hope for a prompt resolution to this matter. Thank you, Dinesh P. [redacted] London, UK

Hello Vodafone, I am currently outside the UK until March [redacted], which makes it difficult for me to call for the necessary information. For years, I have had to phone in to obtain detailed account billing. Unfortunately, I am currently unable to access my account online, creating a problem with my billing. Could you please email me the detailed billing statements from April [redacted] to December [redacted]? While I receive billing SMS each month, I require the detailed account information. It is essential that I receive these accounts as soon as possible. Your assistance in this matter would be greatly appreciated.

I am looking to cancel my contract due to ongoing internet connectivity issues. The service is unreliable, constantly dropping, and I need a more dependable connection as I return to working from home. I have spent extensive time troubleshooting with tech support, who repeatedly suggest using an Ethernet cable which I do not possess. They insist on this step before offering further assistance, despite me explaining my situation. Additionally, it is frustrating to see new customers offered the same contract at a lower price. From the start, it took weeks to get connected and required escalation to the executive office. The overall connection and customer service experience have been disappointing. I am unable to access my account as the registered phone number is outdated, and I have since switched providers as of January 10th. When attempting to reach out to online support for cancellation, I was disconnected without resolution.