Vodafone (UK) Customer Service Issues

Hello, I hope you are well. I am inquiring if you could help me with a request. I need the current statement of accounts to aid in our year-end reconciliation. Could you please provide the current statement of account for the following account details? Account Name: Bridgewater Community Healthcare NHS Trust RY2 - Account Reference [redacted] Account Name: Bridgewater Community Healthcare NHS Trust RY2 - Account Reference [redacted] If you could send a copy by email, it would be greatly appreciated. Thank you very much. Best regards, L. Tolan

Hello Vodafone customer service, I have been with Vodafone for many years, possibly over 10, and I own a Sony Xperia L3 with remaining PAYGO credit. Recently, when I tried to use it to log into my PayPal account for ID confirmation, an error message appeared saying "SIM NOT PROVISIONED MM#2 NETWORK REJECTION CAUSE." I still have £3.55 in credit. I've been unwell and just discharged from the hospital, so resolving this issue is important to me. I've tried removing and reinserting the SIM card without success. I hope to hear from you soon. Regards, Leslie, Vodafone customer

I am having trouble accessing my new superfast broadband account that I purchased online on December 27, [redacted]. Despite receiving a welcome email with a temporary password, I am unable to log in. I have contacted customer service multiple times without a resolution. Interestingly, I can still access my old Vodafone account (Account number: [redacted]99) from years ago. Could the similarity in address and landline number between my old and new accounts be causing the issue with setting up my new broadband account? I believe it would be best practice to delete old accounts after a certain period to avoid such confusion. I simply want to set up and access my new online account for home broadband without any further difficulties.

I am extremely disappointed with Vodafone. Recently, without prior notice, a significant amount was attempted to be taken from my bank account. Upon contacting customer service about this unexpected charge, I was informed that I owed this money due to an undisclosed reason. I had upgraded my service previously and was explicitly told I did not owe any additional fees. When I switched to a SIM-only contract, I confirmed once more that I had no outstanding balance. Several months ago, my phone service was suspended, and after speaking to a representative in India, the issue was resolved temporarily until it reoccurred. I trusted the assurances given to me during each interaction, assuming the matter was resolved. The sudden claim that I owe £[redacted] was alarming and distressing as I am on a fixed income due to illness, which also makes my phone essential for health reasons. This situation is negatively impacting my mental well-being and worsening my health condition. I urgently seek assistance in resolving this matter to alleviate the stress it is causing me.

Dear Sir/Madam, I have been a loyal customer of Vodafone for 15 years, with all my services connected to your company - my personal and family's numbers, my business line, and my home internet. Despite spending over $5,[redacted] monthly, I am disappointed by the unacceptable customer service that I recently experienced at the Tanta branch on Geish St. On 7/1/[redacted] at 8:39 pm, I was waiting for a customer service representative named Ayat to assist me with some requests when she prioritized a police officer who arrived with the security personnel. Not only did she ignore me, but she also canceled the progress on my pending requests. I find this behavior disrespectful and unprofessional. I expect Vodafone to compensate me for this poor treatment and take appropriate action regarding Ayat's conduct. My official complaint number is [redacted]3-1. I hope for a prompt and satisfactory resolution to this matter.

Hello, I am contacting you regarding an issue with my Vodafone account. My contract with Vodafone ended in [redacted], and upon receiving a final text message to pay my last bill, I settled it from my personal account. However, all payments during the contract period were debited from my brother-in-law's account. Despite paying my final bill, there remains an outstanding amount on his account affecting his credit score. Unfortunately, he closed the direct debit to Vodafone and doesn't have the necessary payment details. I owe Vodafone £[redacted], and I am eager to pay it off promptly. Could you please provide me with the required information? You can find my contract details under: Pawel Rogala 39 Selborne Gardens UB67PD, Perivale Mobile number: [redacted]8 The account with the outstanding balance is under: Marcin Golis 39 Selborne Gardens UB67PD, Perivale HSBC Sort code: 40-02-26 Account number: [redacted]0 I have also attached confirmation of my last payment from my bank account. I appreciate your assistance in resolving this matter. Thank you, Pawel Rogala

I am experiencing issues with topping up my phone. Despite purchasing a voucher with the number No 0[redacted] [redacted], it does not seem to be working for my phone number [redacted]7. This problem has persisted for several days. I paid £15 through PayPal for the top-up. On a different occasion, when I topped up my own phone on Sunday, January 2, [redacted], I promptly received an email confirming the £17.91 credit. I am puzzled by the inconsistency and why the voucher did not work. Due to hearing difficulties, I prefer not to call for assistance. Kindly address this matter at your earliest convenience. Thank you. A. Madden

New Account Number: [redacted]5. I would like to cancel my order for today. When your engineer came for installation, it was not suitable for my property. Could I please arrange an installation for a Copper line instead? Tobi was unclear about my request and kept saying he didn't understand. I also had the same experience when I called 0[redacted]; the representative mentioned she couldn't assist me. I am looking forward to your response. Thank you. Regards, G Morrow.

Hello, I am planning a trip to London from the US in May and I have been looking into phone services. I am interested in Vodafone as they offer eSim support, which means I wouldn't need a physical sim card. Can you please provide information on how to purchase the eSim, the available data plans for a two-week stay in London, and their costs? My current provider in the US is Verizon. Thank you, Y.B.

I signed up for a new broadband service, which includes a phone line, on January 13. My landline number was not ported as expected on January 18, and after reaching out to Onecom on the 19th, they fixed the issue. However, they mistakenly did not start the number porting process and advised me to contact Vodafone, which I did the same day. Despite multiple live chat conversations, the number was not ported. On February 8, Vodafone asked for a registration key to proceed with the porting, which Onecom was not familiar with. I hope to keep my original number, which I've had for over 35 years, before the 30-day limit on February 13. Onecom is treating this as a priority, but I remain skeptical due to past experiences. I am supposed to call for an update on the 11th to avoid potential issues. The ideal outcome would be the successful porting of my original number, but I am not optimistic about it and fear having to pay an early termination fee of 23 months if it doesn't work out.

Hello everyone, I've been facing an issue with my Sony Xperia 1 mobile phone from Vodafone, where it can no longer make or receive voice calls. Despite being able to send texts and use other functions, this problem persists even with a new SIM card. I've contacted Vodafone support and visited a store in Camberley, but the problem still remains. The staff tried to help, but the issue with voice calls persists. I've attempted to troubleshoot by checking settings and even turning off my home broadband, but nothing has resolved the problem. I'm worried about the service quality and the ongoing issue. Any advice or assistance would be greatly appreciated. Thank you, D.J.

Hello, I've attempted to call three times, but I've had trouble understanding the representatives due to my hearing impairment and reliance on bone anchored hearing aids. Each person I spoke with had accents that were difficult for me to comprehend, even when they tried speaking louder. I need to reschedule my activation date from the 14th of March to the 12th of March. Additionally, my account was blocked incorrectly as I verified my password was correct. I received an email instructing me to contact the fraud squad. Can you please assist me with resolving these issues and provide me with the necessary email address to reach out to them? Thank you.

My broadband was scheduled to start on Friday, February 18th, but it's Monday now and it's still not working. All the connections are in place, and the WiFi router is functioning fine as I can access it remotely, but Internet access is missing. I'm looking for assistance in activating it on your end. I'm disappointed with the customer service line abruptly disconnecting my calls, finding it unprofessional.

After upgrading to a new pay monthly Samsung Galaxy S21 Ultra, I have been unable to use it for calls or texts to or from landlines or other mobile operators. The global online support staff has been difficult to understand, but they have made multiple promises to resolve the issue, including sending new sim cards, promising callbacks from technical support, and the involvement of senior managers. Unfortunately, none of these promises have been fulfilled. As my wife will be in the hospital soon, and it's crucial for me to receive emergency calls, I am at my wit's end. I have set a deadline for Wednesday at 3pm, threatening to escalate this matter to newspapers and local TV stations if it's not sorted out. Rodney Christopher Joy

I arranged for broadband installation with Vodafone, but no one showed up on the scheduled day. After waiting on hold for hours, I was eventually told that my order had been cancelled due to my request. When I pointed out the dates and times in my emails, they acknowledged their mistake but offered no assistance. The phone line had poor connection, making it hard to understand. If I have to call back, it will affect my health, as I'm currently unwell and struggling to eat or drink.

I am Steve B. In November [redacted], I switched from an airtime contract to pay as you go with your company. I had a final bill of £[redacted].72, which I unfortunately overlooked due to illness and clinic visits. I received communication from BPO collection agency claiming I owed £[redacted].52. Despite my attempts to get a breakdown through emails, they failed to provide one. I settled the £[redacted].72, but the larger sum remains unexplained. I can't access my old account online as it's closed. Could you clarify how the £[redacted].52 was calculated as it significantly differs from my known debt? My old account number ends in ******[redacted]. Apologies for any confusion.

I am currently facing issues with my broadband due to the absence of a phone landline at my location. I reached out to customer support this evening but encountered multiple disconnections after long hold times. Unfortunately, I was eventually informed that there was no available representative to assist me. After contacting customer support from my mobile phone, I am concerned about the cost incurred during these prolonged calls. The message on my phone line reads, 'please check line cord,' indicating a possible issue that needs to be resolved urgently. I am seeking guidance on how to address the problem with my phone line and restore my services promptly. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Marie N.

Last Thursday, I was scheduled for fiber installation, but it couldn't proceed due to broken trunking. They requested I clear a bush near the house for better access and assured me a callback within 24 hours to reschedule for this week. Unfortunately, no call came. Today, I attempted the online chat for an hour with no resolution. They referred me to a phone number, but an automated message stated it might not be answered promptly. Despite trying, I opted to wait on hold. After two and a half hours, I'm still listening to hold music. Not being able to answer calls seems to be the only promise fulfilled by the company. The customer service experience is severely lacking. Can someone please arrange a call back to [redacted]9? -David Parker (Customer number [redacted]86)

After completing a two-year contract, Vodafone has continuously failed to resolve my issue of accessing my MyVodafone account. Despite repeated attempts, the process of changing my username and resetting my password has not been successful, leaving me unable to access the benefits promised. Now that I am out of contract and looking to make changes to my phone plan, I am still unable to access my account or speak to a representative for assistance. Vodafone's lack of customer service and failure to deliver on their promises has been frustrating and disappointing.

Dear Concerned Party, I regret to inform you that I am facing financial hardships, making it difficult for me to maintain payments under our agreement. I have enlisted the help of Financial Wellness Group and my reference number with them is [redacted]2. For any inquiries, my advisor's name is Rahul Patel and you can reach him at 0[redacted]. Kindly cease any direct debits or continuous payment authorizations on my account, provide me with my account number for their records, and grant me a grace period to finalize my plan. I anticipate Financial Wellness Group will be in touch soon, but feel free to contact them as needed. Best regards, Cristian M.