Victoria's Secret Customer Service Issues

I recently checked my bank account online and noticed a charge from Victoria’s Secret on my account for $29, receipt number [redacted]. The transaction is still in processing mode and has not cleared yet, but it appears on my debit card statement with my bank. The charge shows Victoria’s Secret twice, along with the code 00H on November 29, a few days ago. I haven’t made any purchases from Victoria’s Secret using my debit card in a while, so I’m concerned about this charge. Please contact me at [redacted] as soon as possible to help me resolve this issue. Thank you.

Bonjour, J'ai passé une commande sur votre site le 25 novembre [redacted]. Cependant, lorsque j'ai vérifié le suivi de ma commande, il indique que mon colis a été livré le 30 novembre [redacted] à une adresse inconnue pour moi. Normalement, ma livraison devrait arriver à mon domicile. Après avoir consulté votre Foire Aux Questions, j'ai vu qu'il est recommandé d'attendre 2 jours ouvrables après le statut de livraison "livré". Ces 2 jours se sont écoulés et je n'ai toujours rien reçu. En contactant Chronopost, j'ai été informé que le livreur aurait volé le colis et on m'a conseillé de vous contacter. Pourriez-vous m'indiquer la localisation de mon colis ?

I placed an order on Monday, November 29, [redacted] (Order: E[redacted]33). I received the order confirmation and shipping email. Unfortunately, I accidentally deleted all my emails, including the link for the "shipment tracking." I thought it wouldn't be an issue as I have the order number. However, when I logged into my VS account, it says my order doesn't exist. It's confusing as I was already charged for it. Awaiting your response, Regards, KZ

I placed an order (E[redacted]99) with Victoria's Secret on November 23rd. I received a confirmation email listing all my items. Later, I got an email stating that my order was shipped, but one product was missing, which I have proof of payment for. Upon receiving my order, the perfume "Tease" that I paid for and saw in the confirmation email was not included in the shipment, even though it should have been. I only have one tracking number for the package I already received and don't know if the missing item is in another package.

Hello Victoria's Secret Customer Service, I'm Angela, a Brand Influencer keen on your Perfume Products and lotions. I'd love to collaborate to showcase your items with my audience. I specialize in lifestyle shoots highlighting product benefits. I value authenticity in my posts and captions to maintain trust with my followers. I'm willing to create Advertisement Videos to drive sales for the holiday season, benefiting my views and ratings as well as your store. If you prefer, please provide an email for further communication. Thank you!

Hello, I placed an order on November 30th for a robe and clogs. I recently moved and have not received the package. After contacting customer service, I was informed a replacement would be sent, excluding the clogs due to being sold out. Unfortunately, two days have passed without receiving an email or refund. Upon following up, I discovered the address was incorrectly updated, with the package being sent to my old address in a different state. Despite my efforts to rectify this, I was informed that the order cannot be cancelled, refunded, or the address changed due to time restrictions. I am disappointed as the items will not arrive in time for Christmas. I called a [redacted] number for assistance, however, the option to change the address was not available. I am frustrated by the situation and seek reimbursement for the inconvenience. I request the items be sent to my current address in Ohio, at the new sale prices, and reimbursement through a gift card. I also inquire about expedited shipping to ensure timely delivery for Christmas and if there are any available coupons to apply to the order. I apologize for the complexity of the request and hope for a resolution soon. Thank you, Eryn L.

Hello, I placed an order on Victoria's Secret website for a pajama and 2 beauty products on December 12, [redacted], totaling €51.09. When finalizing the order, I was not prompted to create an account, so I did not provide an email address to track my order. I created my Victoria's Secret account after submitting my order, but I cannot see my order in my customer account. Could you please advise how I can link my newly created account with my order placed under the name of Mrs. Marcel Laurence - 71 rue Georges Hébert [redacted] Déville-lès-Rouen. My mobile phone is [redacted]. Thank you for your prompt response. Best regards, Mrs. Marcel

Dear Sir/Madam, I placed an order for item number E[redacted]77 on November 26th. Unfortunately, the post office did not leave a notification in my mailbox informing me that the package was at a "Relais Colis," causing it to be returned to you. I apologize for the inconvenience. I need the products for my daughter by the end of this week. Could you please resend the package to me? Thank you in advance. Best regards, Ariane Mengelt 7 allée des Plantées [redacted] Ville la Grand France

Hello, I placed an order on November 28, [redacted], for a small set of 4 mists with the email address [redacted] Unfortunately, I accidentally deleted the confirmation email, so I lost my order number. It has been 2 weeks now, and I still haven't received my package. During the ordering process, I was informed that it would be delivered within 2 to 4 days. I would like to know the status of my package. Thank you.

Hello, I am reaching out because I had an issue with my package. The delivery person who was supposed to drop it off did not contact me on the day of delivery, and according to Chronopost, he claims otherwise. Since I was supposedly absent, he left the package at a collection point without notifying me, and now the package has been returned to the sender. I would like to know how to get a refund or have the package re-delivered to me. Thank you in advance for your response. Alycia T. [redacted]

Hello, I need some assistance regarding an issue with my package delivery. The delivery person claims I was not available when they attempted delivery, but I never received any contact from them. As a result, the package was sent back to the sender after being left at a pick-up point without my knowledge. I am seeking guidance on how to either receive a refund or have the package redelivered. I appreciate your prompt response. Thank you. -Alycia T.

I purchased pajamas on December 7th, and unfortunately, I did not receive a confirmation email with the order number. Strangely, this order is not showing up on my Victoria's Secret order history. On December 8th, €51.86 was debited from my account (K67N07/12). To my surprise, I received a package today with a panty slip addressed to someone named "Vincent." I appreciate any assistance or guidance on how to proceed in this matter. Thank you. - Brigitte B. ([redacted]) from Toulon, France.

Hello, I have not received order E[redacted]37 yet, although the tracking information claims it's been delivered and signed for. I did not sign for any package as I have not received it. I contacted CHRONOPOST, and they advised me to reach out to you to file a claim. Please contact CHRONOPOST to help resolve this matter with my order #E[redacted]37. I urgently need the package, especially since it's for Christmas. Thank you. ACHKAR MICHEL (France)

Hello, I am Madame D'alexis M. I made a purchase on the Victoria's Secret website on 12/29/21. A charge of 54.20 euros was deducted from my account. Today, on 12/14/21, I have not yet received my order. The tracking information indicates "Return to sender." Can you confirm if you deliver to Guadeloupe? If not, I kindly request a refund. Thank you for your assistance. Best regards.

Hello, I placed order number E[redacted]67 on November 22nd. I received an email stating it was shipped on November 24th, but I have not received it yet. When I check the tracking, it just says to be patient. Could you please provide an update on the status of my delivery and let me know when I can expect to receive my package? The delivery date was supposed to be on December 3rd, and it is now December 16th. This is a Christmas gift I would like to give before Easter.

Subject: Frustrations with Using Coupons at Victoria’s Secret/PINK I have been a loyal customer of Victoria’s Secret/PINK for several years, but I have encountered numerous issues trying to utilize the offer/coupon codes provided to me. Despite receiving various coupons in the mail, I consistently face challenges redeeming them online. Even when attempting to apply the codes to full-priced items, they often do not work, leading to much frustration. The process of seeking assistance through the online chat feature has also been cumbersome, with chats being disconnected and having to repeat explanations to new representatives. As an avid online shopper due to limited in-store visits, I deeply appreciate the products offered by Victoria’s Secret, particularly the hoodies and joggers. However, the inability to successfully utilize the offers I receive is discouraging. Today, after multiple attempts to apply a $25 discount on a $75 purchase, I was unable to finalize my order due to restrictions on clearance items that were not clearly communicated. I believe that Victoria’s Secret should revamp their offer redemption process to ensure a seamless customer experience. Customers should not have to endure such frustrations when trying to avail of promotions that are meant to enhance their shopping experience. It is disheartening to miss out on exclusive items or discounts due to these technicalities. I urge the company to address these issues promptly to retain customer satisfaction and loyalty. Sincerely, [Initials]

Hello, I purchased a perfume as a Christmas gift on November 29th in Guanajuato, Mexico. The order number is [redacted][redacted]-01. Unfortunately, the delivery company claimed they couldn't find anyone at the address at 12 o'clock, which is not accurate as it's a business where we were present. Despite me reaching out, they never attempted to deliver again and instead returned the item. Customer service assured me they would resend it 10 days ago, but as I'm leaving for the holidays, the gift still hasn't arrived. I requested for it to be sent to a different address where I will be, but they refused. I inquired about canceling the order, but this was declined as well. I would appreciate any assistance you can provide. Thank you.

Hello, I am reaching out for assistance in resolving an issue with my recent online order from Victoria's Secret. I placed an order for 3 products with the reference number E[redacted]78. The order was delivered to my home on December 13, but unfortunately, only 1 out of the 3 products I ordered was inside the package. The missing items are 2 Victoria's Secret small wallets. The box arrived sealed, indicating that the wallets were not included during the preparation of my order. I attempted to contact customer service via phone, but I was unable to reach anyone in France. These products were intended as gifts, and I am disappointed by this oversight. I am eager to receive the missing items promptly. It is disheartening to experience this with a reputable brand like Victoria's Secret. I appreciate your help in rectifying this situation promptly. Thank you. Sincerely, A.

Dear Sir/Madam, I am writing to inform you that my order with tracking number [redacted][redacted] from Victoria's Secret Inc. was not delivered as claimed on December 18, [redacted]. Despite contacting DPD for a driver survey, three times, no resolution was reached, and the delivery was marked as a loss. I have followed the instructions to inform the relevant parties, including Victoria's Secret Inc. and have also reclaimed my payment through PayPal. Sincerely, Torsten Kunze Leninstraße 8

Hello and Happy Holidays, I wanted to share my appreciation for your cotton bikini underwear, which I have been purchasing for over 20 years. They are durable, wash well, and are comfortable to wear. Regrettably, today I discovered that another pair, the third in the last six months, has ripped and needs to be discarded. It seems that something has changed over the years, maybe the fabric is thinner or the quality of workmanship has decreased. Although I am not one to complain, I felt compelled to express my disappointment upon finding a hole in yet another pair. It is disheartening that this occurred with regular wear and wash in such a brief period. While I am unsure if there is anything that can be done to prevent this in the future, I feel relieved to have shared my feedback. I appreciate your attention to this matter and am hopeful for improved quality in the future. Thank you.