Viber Customer Service Issues

Hello, I am experiencing issues with my messages not reaching the recipient on Viber. Whenever I attempt to make a call, it shows "Call failure." I want to clarify that I do not engage in sending out spam or advertising; my communications are solely of a personal nature. Recently, I received a notification from Viber claiming that my number is associated with spam activities. I accidentally triggered the "hidden chat" feature in a group chat, which may have led to this misunderstanding. I promptly realized the mistake and informed others in the group about it. It seems that this action triggered the system to flag me as spam. I deeply value Viber as a communication tool, especially for staying in touch with my loved ones. I have been using this number on Viber for over a decade. Kindly consider unblocking my account as I rely on Viber for connecting with my close contacts. Thank you for your assistance.

Dear Viber Support Team, I am reaching out because my number has been blocked on Viber due to an alleged malicious action of spamming, which is untrue. I had simply attempted to create a group, but due to either a mistake on my end or a network issue, I was unsuccessful each time. I have always valued and relied on the Viber application, which is why I am eager to clarify that my actions were not intended to be harmful in any way. Every time I seek assistance, I am met with a message from a bot stating that my number has been blocked without further explanation. This is the first time I have encountered such an issue, and I assure you that I have always respected and supported Viber’s privacy and security measures. My ignorance led to this situation, and I believe I have the right to apologize and provide a detailed explanation of the events that occurred – a simple attempt to create a group with friends and colleagues. I appreciate your attention to this matter and look forward to resolving it promptly. Sincerely, Dimosthenis

I had Viber for 1 day and used it to connect with family in Serbia, calling and sharing various old photos. The joy was great on both sides. After 1.5 days, my account was blocked with the information that I had sent spam!? I was then asked to confirm that I would not do this again in order for my account to be reopened. Out of desperation and ignorance, I confirmed, assuming my account would be reinstated. However, I was then informed that my account will be reopened within 72 hours. All of this happened on Thursday, June 8, [redacted]. My account is still blocked to this day! Can you help! Sincerely, Ilo08

Hello. I need help to unlock my account. I was chatting with a friend when suddenly a red message in English appeared, and I couldn't send messages anymore. I decided to delete and reinstall Viber, but now there is an "activation error." The support team keeps saying my account is locked and can't help. However, I use this number for all my work, and I really need this account. Please help me unlock it. +[redacted]24 is my phone number.

I recently received an email notification stating that my Viber account has been banned. I am unsure of the reason behind this decision. I have been a long-time user of Viber and work as a professor at a school. I utilize the app for various groups related to planning with my colleagues as well as for my small business selling mobile phones. I would greatly appreciate it if I could receive an explanation for the ban and potentially resolve the issue. Please contact me via email at [redacted] My phone number is [redacted]0. Thank you. - M.H. from Bosnia and Herzegovina

I have completed all steps to verify my identity for Vibe Pay and transferred money to my new Viber Pay account. However, I keep seeing a message saying "something's wrong, please try again later," and the service is not working correctly. I don't know what else Viber requires from me. I have over 15 years of experience working at a large European bank, and my record is spotless. I am frustrated that I transferred money to a service that is not functioning properly. Additionally, neither I nor the person who invited me to join Viber Pay received our promised €4 reward. I am questioning if Viber Pay is a scam.

Hello, I recently purchased a new phone and obtained a new phone number. I also created a new email account as part of this setup. I live in Germany but I am currently using a phone card from the Netherlands due to private reasons. I installed Viber from the App Store and registered my new phone number. However, shortly after, I received notifications from Viber stating that my number had been blocked due to suspicious activity. I had not even sent a single message before it was blocked. I am frustrated by the lack of explanation provided by Viber regarding this issue. They simply state that my number has been blocked without any further details. Despite my repeated emails, I always receive the same vague response. My other apps like WhatsApp, Facebook, Instagram, and Messenger are all working fine on my phone. Any suggestions on what steps I can take to resolve this matter would be greatly appreciated.

Hello. I am experiencing an issue where my Viber has reset to factory settings. The app indicates that 4GB of memory is being used. I am concerned about losing my account and notes, as they contain important information accumulated over three years of work. I would greatly appreciate any assistance in recovering my notes and account. Thank you.

Hello. My Viber has mysteriously reset to factory settings. It indicates that 4GB of memory is used up. Is there any way to recover my account and notes? There is crucial information in those notes, as I am an avid note-taker. Losing all that content would be devastating. I have three years' worth of work there. Please, help me retrieve my notes and account. I am willing to verify any details. Thank you.

Hi there. Recently, my Viber app unexpectedly reset to factory settings. It's displaying that 4GB of storage is being used, which concerns me. I urgently need assistance to recover my account and notes. The notes contain crucial information accumulated over the span of three years, representing a significant amount of hard work. Losing this data would be devastating. Can you please help me restore my notes and account? It would mean the world to me. Thank you in advance for your understanding and support.

I recently encountered a frustrating issue with my phone number being mistakenly blocked on Viber for allegedly sending spam messages. This is perplexing as I solely utilize Viber to stay in touch with my family in the Philippines and have been a user without any problems for many years. When attempting to unblock my number, I was unable to complete the CAPTCHA challenge, resulting in my number being permanently blocked. I am seeking assistance to resolve this matter as it is both unexpected and inconvenient. Thank you for your help.

Dear Viber Customer Service Team, I am writing to seek help with activating my phone number on Viber. I have not received the activation code despite multiple attempts. My phone number is [redacted]2. I have double-checked that the number is correct and active, but the code never arrives. I kindly ask for your prompt assistance to resolve this issue so I can start using Viber. Please advise on the necessary steps or any additional information needed from me. You can reach me via email at [redacted] Thank you for your help, and I await your response. Regards, Maristel Seno

I frequently reach out to your moderators, but unfortunately, my requests are being ignored. The group "Help Our Combatants" has a deactivated link and continuously shares videos about supplying weapons to militants, collecting money for purchasing these weapons. I demand the immediate blocking of this community. My email is [redacted] If needed, I can provide screenshots and other additional evidence. Let's not become accomplices to crimes.

Hello there! I faced an issue a few weeks back when I sent over 50 continuous pictures to a group of 2 people using Viber, as it was the most convenient method at the time. Shortly after, my account got locked, and though I could view messages, I was unable to respond. Upon trying to resolve the issue by reinstalling the app, it wouldn't let me log in with my number, leading to a complete lockout from Viber. The notification stated that my number was permanently blocked. Any advice on how to proceed would be greatly appreciated. Thank you!

I require a call detail report spanning the last two years, provided I have been utilizing Viber for that duration. The detailed report should encompass the date, time, and duration of each call dating back up to two years. I am specifically looking for information regarding calls between my number, +1-[redacted], and my fiancé’s phone number, +63 [redacted]. This report is crucial for us to substantiate our relationship during her visa interview in Manila. Your assistance in this matter would be greatly appreciated.

Today, I received an SMS from Viber with an activation code, yet I hadn't attempted to log in from another device. Upon opening the Viber app, I discovered I couldn't access my account. Despite multiple attempts to activate it, I haven't received any SMS or call for the code. Repeated efforts have resulted in failed activation, leaving me locked out of my account without a solution.

My Viber account got blocked after users reported spam messages being sent from it. I did send a message to all my contacts a week ago to inform them about my new activity. Two days ago, Viber notified me via text about the blocked access and mentioned that my account could be reactivated within 24 hours once I filled out the technical problem form on the Viber website. I submitted the form 48 hours ago and again this morning, but my account remains blocked.

I'm unable to access my account with the phone number, as it says the number is blocked and marked as spam. How can I unblock it to allow access to Viber? Please unblock Viber for this person, as they can't login and seem to have been mistakenly marked as spam, even though they didn't do anything spammy. Kindly unblock this account. Please reply to the email provided. Thank you.

I am experiencing issues with my messages not reaching the subscriber. Whenever I try to call through Viber, I am faced with a "Call failure" message. I want to clarify that I have not been spamming or advertising; I solely use Viber for private calls and messages. Recently, I received a notification from Viber stating that my number was marked as spam. By mistake, I activated the "hidden chat" feature in a group chat, which resulted in unintended messages being sent out. I promptly realized the error and requested to leave the group. I understand that the system may have flagged this activity as spam, but I assure you it was unintentional. I kindly ask for the unblocking of my number, as I have been a loyal Viber user for over a decade and rely on it to communicate with my loved ones. Please consider unlocking my account. Thank you for your understanding.

Hello, I need help with my phone number used daily. The sim card is located in the center of the phone. Normally, I can make calls, send messages, and receive SMS. I received the verification code for WhatsApp without any issue. However, I did not receive the verification code for Viber. I even tried to have Viber call me, but it did not work. I have been struggling to activate my Viber account for a week now. Any assistance would be greatly appreciated. Thank you for your help.