Viber Customer Service Issues

I am experiencing difficulty with sending messages on Viber. When I send a message, recipients are not receiving them, and I am unable to make calls. Under my message, a small clock icon appears. This is not the first time I have encountered problems with Viber; recently, I was erroneously flagged as spam. I primarily utilize Viber for chatting with friends and contacts. While my number was reinstated after 24 hours, I previously reached out for assistance regarding this matter on this platform and did not receive a response. I kindly ask for your prompt attention to this issue. I eagerly await your response. Thank you for your assistance.

Good day, My troubles began when I moved from Ukraine, Kharkiv, to Bulgaria, Burgas. My phone numbers +[redacted]55 and +[redacted]55 have been constantly blocked. Despite reaching out, I keep getting responses that I am blacklisted. I haven't engaged in any illegal activities or spamming. The numbers are blocked arbitrarily, sometimes for hours or days. It's truly terrible. Please help me resolve this issue or guide me on what I might be doing wrong. I mainly use WhatsApp and Telegram, which work fine. Strangely, I never had any problems when I was in Kharkiv. Could this be pushing me towards a paid service?

I signed up for Viber, but unfortunately, the app deactivated my account. I'm now attempting to reactivate it, but Viber's customer service informed me that my number was blocked due to spam or suspicious activity and cannot be unblocked. They advised not to reply to their email and didn't provide further details. This situation is hindering my important tasks, and I'm seeking assistance to resolve this matter.

My Viber app recently crashed on my phone, causing all messages to disappear. My Viber is also connected to my desktop, but I am unable to access it due to a pop-up message regarding a Viber security update. The message instructs me to scan with my phone, but I'm concerned that syncing it may merge the empty messages from my phone to my desktop. I need assistance with this issue.

I am having trouble using the Viber app on my device. Whenever I try to use it, I receive a message saying that my number is blocked. I am unable to send or respond to any messages. I have tried uninstalling and reinstalling the app, but when I attempt to register with my phone number, it keeps showing a "failed to register" message. This is essential for my daily work, so I urgently need assistance to resolve this issue.

Good evening esteemed support team, My name is Svyatoslav, and I have been using Viber for over 8 years. I love this app, and it's a crucial tool for my work. Unfortunately, my number got mistakenly blocked, and I'm unable to restore it. I use Viber daily to communicate with people, especially my [redacted] clients abroad. I receive [redacted] to [redacted] messages recommending me to new clients every day. I value my work greatly, and being unable to use Viber for 4 days is hindering my ability to assist people. I don't engage in spam; my group consists of people related to work. Please unblock my number as my work revolves around helping others. Many people speak highly of me and refer me to others. I hope for your understanding. Kindly restore access to my number. Please see the attached photo showing my daily workload and dedication to helping others sincerely.

I apologize for any inconvenience caused by my recent actions. I want to clarify that I sent Eid greetings to my contacts via Viber. I assure you that this was not for any commercial purposes but simply to share warm wishes with my friends. I acknowledge the mistake and promise not to repeat it. I am an older individual who relies on Viber to communicate with travelers in Kosovo for work to support my family. I have tried resetting my phone to resolve the issue, but I am now unable to activate Viber to see who can reach out to me. Below is the Eid message I sent to my contacts in Viber both in Albanian and English. Your assistance in resolving this matter is greatly appreciated. Thank you.

Hello, I am experiencing issues with my messages not reaching the intended recipient via Viber. When attempting to make a call, I am receiving a "Call failure" message. I want to clarify that I do not engage in spam activities but use Viber for private calls and messages. Recently, I received a message stating my number was marked as spam by Viber. I unintentionally triggered the "hidden chat" feature during a group conversation, leading to misunderstandings and potential spam alerts. This was not intentional spam, and I kindly request to be unblocked as I value Viber for staying connected with loved ones. I have been using Viber for over a decade and it is crucial for maintaining communication with my children. Please consider unblocking my account. Thank you for your assistance.

Dear Sir or Madam, I am interested in the Viper charger, but your website only displays models with the U.S.A. plug (2 pins). I am curious if you offer versions suitable for the UK market that are compatible with our electric grid system. Your product appears impressive and receives excellent reviews from customers. Thank you for your attention. T. Lock Tudor Lock

Good afternoon, Messages are not being sent on Viber from the number +[redacted]10. We do not engage in spam, only using it for work purposes. Today we noticed that our Viber account is blocked. We run a tourism business and are unsure why this has happened. We would appreciate an explanation and kindly request the restriction to be lifted.

Greetings, I am facing an issue with Viber where my messages are not reaching the intended recipients. Every time I attempt to make a call, I receive an error message stating "Call failure." I want to clarify that I have not engaged in spam activities or advertising; my communications are purely private in nature. Recently, I received a notification from Viber stating that my number has been flagged for spam. I believe this may have been triggered when I mistakenly tested the "hidden chat" feature in a group conversation. Subsequently, messages were sent out indicating an error, and I promptly requested to exit the group. I acknowledge that this may have been misconstrued as spam by the system. I value Viber as a means to connect with loved ones and have relied on it for over a decade, particularly to communicate with my children. I kindly request that my account be unblocked as I cherish using your platform. Thank you for your assistance in resolving this matter.

Dear Viber Customer Service, I am contacting you about a problem with my Viber account. Recently, I found out that my phone number, which I use for Viber, has been blocked for spam. This is causing inconvenience as I use Viber to communicate with friends, family, and colleagues. I would appreciate your help in resolving this issue promptly. Please advise me on how to unblock my phone number and regain access to my Viber account. Thank you for your assistance. I await your response. Best regards, M. Thawng Kam

Due to power outages in Ukraine, I had to switch my Viber account between two smartphones to stay connected. This may have triggered a security alert leading to my account being blocked. I primarily use Viber for work in three groups and not for mass messaging. Could you please review my Viber account linked to phone number 66 [redacted]-19-56 under Vodafone MTS and assist me in unblocking it? Thank you.

Hello! I informed my friends of an important update on Viber at +[redacted]73, but unfortunately, I got blocked shortly after. I am a doctor of technical sciences and a professor named Andrey Pavlovich Sobchak from Ukraine, Kharkov. I am actively involved in teaching at the university and technical project development. If there are any fees associated with resolving this issue, please let me know the details. I kindly request for the unblocking of my account as all my important conversations are on Viber, and I am unable to create a backup at this time. The situation in Ukraine, particularly in Kharkov, has been challenging due to the ongoing war.

Hi, I am repeatedly being added to a chat group for college courses without my consent. Despite my efforts to unsubscribe and delete the messages, I continue to receive a high volume of messages. I am unfamiliar with this group and have never intentionally joined any course-related chats. The messages are not aimed at me personally but are being sent to my Viber account, which I would like to stop. How can I prevent being added to this group without my knowledge and stop these messages from coming through?

I have been registering my Viber account on different smartphones twice a day due to low battery issues. Unfortunately, there have been electricity problems in Ukraine, causing me to resort to this method to stay connected. It seems that this activity was flagged by the system as suspicious, resulting in my Viber account being blocked. I am part of three work-related groups on Viber and do not use it for any mass messages, only for communication purposes.

Hello, I recently purchased a Huawei 12c smartphone with the number +[redacted]35 and added the Viber app. While trying to message my contacts who also have Viber, the message failed to send. I attempted to reinstall the app, but I received an "Activation failed" message with no solution when I clicked on Help. Any assistance would be appreciated. You can contact me at [redacted] Thank you for your help.

Hello! Recently, my number got classified as "spam" without any valid reason. Here's what happened: While chatting with friends and family, suddenly my messages were not going through. I restarted both the app and my phone, then saw a message stating my number was blocked. Clicking on it led me to a bot, which claimed my number was involved in spam activities. In reality, I only communicated with close contacts, and my number was not used wrongly. I contacted support using my blocked number initially but received a message saying my account was permanently blocked and couldn't be unlocked. Later, I used a family member's number to reach out via email. A human representative responded and, after explaining my situation, they stated my account couldn't be unblocked and was added to a block list. Despite clarifying that the block was a mistake, I feel ignored as I haven't received any follow-up responses after trying to communicate further. I attempted to email again, but there hasn't been a reply, indicating I might have been ignored. This situation is frustrating as replacing my number isn't an option due to its long-term use. Additionally, the lack of direct "Human-to-human" support from Viber is very disappointing. I hope this issue can be resolved promptly, especially since it affected my brother too. If anyone has advice, please share.

Hello! My Viber account has been blocked for a month already. I use Viber to contact clients to update their golf & country club memberships. This number was recently assigned to me by my company. I'm surprised that my number is completely blocked, and I'm unable to restore access. Please review the activities on the number +63 [redacted]. I do not send spam, only updates to clients. I kindly ask for your assistance in resolving this matter. Thank you.

Hello. I have a channel on Viber with the 77MD Current Oriflame catalog and the 77MD Next Oriflame catalog. Every 20 days, I remove the old catalog and upload the new one, which is about 70 pictures. In the last 2 weeks, the catalog has been impossible to view - when I scroll to the top picture, everything quickly slides down, at a very high speed. I thought it was an issue with my internet, but it seems to be happening to my colleagues who also have similar channels, as well as our clients. I would like to understand what is happening and if it can be fixed. Or what actions I can take to resolve this issue. I am unable to work with the channel and clients - buyers.