Viber Customer Service Issues

I am struggling with logging into my Viber account. It was active and working well just a few days ago. However, when I attempted to log in on another device, I faced issues with sending messages to my contacts. Despite reinstalling the app, the phone number associated with my Viber account is now giving an "Activation Failed" message. I went as far as deleting the Viber app from the additional device, but unfortunately, the problem persists.

I have been experiencing issues with the Viber app for the last two days. Initially, it stopped connecting calls and displayed a "Call failed" error. Despite following the help desk's advice to clear cache and restart, and even clearing the app data and signing in again, I encountered a new problem. I was unable to sign in with my phone number and received an "Activation failed" error. Upon contacting support multiple times, I received an automated response stating that my number had been blocked on Viber due to being reported for spam or unusual activity and cannot be unblocked. However, my provider, Telekom, confirmed that there are no irregularities with my number. As a result, I am requesting assistance in unblocking my number as soon as possible.

Hello, I have an issue. I bought a new phone, downloaded Viber on it, and it's linked to the same number as before, which has not changed. When I try to log in, I am prompted that I should receive an SMS with a code, BUT IT IS NOT COMING!!! I switched to a call option to receive the code, but NO ONE IS CALLING!!!! I tried to reach out to the technical support within the app, but it seems to be malfunctioning, so I had to contact them through the Safari browser! My work relies on Viber, and I urgently need it. Please help.

Hello, I am reaching out for help with my mother's Viber account. Her old number got blocked, so I updated it with a new number. Despite having an iPhone 6s with up-to-date software, I am unable to activate her account. I am unsure why this issue is persisting with the app. I would greatly appreciate guidance on how to successfully activate her account as she needs it to communicate with relatives abroad. I kindly request to avoid sending automated messages stating that the number is blocked, as I have updated it, yet encounter the same activation problem. Thank you for your assistance in advance. Best, Radostina

Congratulations on winning the International VIBER Yearly award for the best Customer! Your Mobile Number has been chosen as one of the lucky winners to receive Six Hundred Thousand United States Dollars ($[redacted],[redacted]). This reward program is part of VIBER's effort to empower its users and is supported by Microsoft Inc., RAKUTEN VIBER, and other corporate sponsors. To claim your prize, please provide the following information for verification and payment processing: - Full Name - Country - Contact Mobile Number - Nationality - Address - Age - Sex - Marital Status - Occupation Ensure to submit the required details promptly to initiate the payment process.

My Viber account and number have been blocked, and I am unsure why. I have been a loyal user for years on my Samsung Galaxy J5. Unfortunately, my phone broke and I had to replace it with a new Samsung Galaxy A13. Despite trying to update and reinstall the Viber app, it did not carry over all my data from the old phone. Now, I find myself unable to send messages. I kindly request Viber to unblock my account.

I attempted to switch my Viber account to another phone without success. When trying to revert to my original device and re-register my phone number for confirmation, I encountered difficulty sending messages. As a misguided solution, I uninstalled the app, only to realize it was a mistake. Reinstalling it proved challenging as I now encounter an activation failure message. My account seems to have been flagged as spam. I rely on my Viber account for work conversations and transactions. Restoring access is crucial.

Hello, I just discovered that someone has taken my phone number (+44 [redacted]) to create a Viber account without my permission. Upon my sister logging into her Viber account, she noticed a man using my number. I am the rightful owner of this number, registered with giffgaff. I kindly request to have the account terminated or deactivated due to unauthorized use, causing me to receive unwanted calls and messages from strangers. I am unsure how this occurred and would appreciate prompt action on this matter. Thank you for your attention to this issue. Warm regards, Sabina Balogova

Здравствуйте. Мой номер телефона +[redacted]67. При попытке перенести Вайбер на новый телефон чаты с историей не перенеслись. После повторной установки Вайбера на старый телефон и создания резервной копии, переставил приложение на новый телефон, но чаты с историей не появились. В процессе была ошибка активации, и мой номер был заблокирован. В настоящее время могу получать сообщения, но не могу отправлять. Жду инструкций по активации моего номера на новом телефоне для возможности отправки сообщений. Обращался в службу поддержки, но ответа пока не получил, принимал только автоматические уведомления. Спасибо.

My Viber number was blocked (+[redacted]8) allegedly due to unusual activity/messages as a source of increased activity, but!!! THERE WAS NO ACTIVITY FROM MY NUMBER!!!!! You can check this - there were no calls or messages from my number. You made a mistake! Unblock Viber. Check, nothing was sent out!!! Why was I blocked?! There is probably some glitch on your end.

Hello, I am experiencing issues with my messages not reaching the recipient on Viber. When attempting to make calls, I receive a "Call failure" message. I want to clarify that I do not engage in spam activities or advertise; I solely use the platform for private communication. Recently, I received a notification from Viber indicating that my number was associated with spam, which I believe may have been triggered when testing the "hidden chat" feature within a group chat. I unintentionally caused messages to be flagged as spam. I am requesting to be unblocked as I have been a loyal Viber user for over a decade and rely on it to keep in touch with my loved ones. Kindly lift the block on my number. Thank you for your assistance.

Good morning, My elderly mother, who uses Viber, has lost many messages with her sister in another country. I've tried the two-step pin and reinstalled the app on her phone, but the messages with her sister only go back to the end of December. Is there a way to recover the missing messages, or have they been permanently deleted accidentally?

I recently received an unprofessional response regarding my phone number +1 [redacted] being blocked on Viber due to spam reports. I believe this is unwarranted as I only use Viber occasionally to contact my family. Additionally, there was an invitation to a Bitcoin conference call that I declined, so please verify the account activity. I am seeking assistance to rectify this situation. Thank you. Regards, Dimitris

Dear Viber Support Team, I hope this message finds you well. I am writing to request the unblocking of my Viber number, which was mistakenly blocked. My number from Ukraine, [redacted], was blocked due to alleged spam activity. However, I want to clarify that I did not send any spam messages. As a loyal Viber user, I appreciate the connectivity it offers with my loved ones. While I acknowledge Viber's anti-spam measures, I believe my number was blocked in error. I kindly ask for a review of my account to lift the block on my number. I am willing to provide any needed information for clarification. Thank you for your attention. I await your prompt response. Best regards, M.

Hello, I would like to address an issue regarding phone number [redacted]39 registered on the Viber application. This number is used to allow residents of Nikolaev (Ukraine) to submit requests for humanitarian assistance, and no commercial activities are conducted through this number. Currently, there is no ability to send messages, so I am reaching out to request assistance with this situation. Thank you for your understanding.

Hello! I registered a Vibere number yesterday and messaged 5 friends. Only four received the message, and the fifth friend had the spinning clock issue. I reached out to my friends to share my number and facilitate communication. I am surprised by these technical difficulties because Viber is supposed to be a communication platform. I haven't encountered similar problems with WhatsApp, Telegram, Signal, Wechat, and other messengers - only Viber consistently presents issues. Even when I reply to specific messages, the bot sometimes flags it as suspicious activity. How can it not be if I am actively engaging in conversations? I have nearly [redacted] contacts on Viber, and some have birthdays today, like the 6th. Will I get blocked again if I wish more than two people a happy birthday? This situation seems unreasonable. Please unblock my account as there was no spam; I am just connecting with Christmas greetings for family and friends. My Viber number is +[redacted]16 from the Philippines, but I reside in Ukraine.

Hello. Two days ago, I registered my number on Viber. After informing my friends about the new number, the bot blocked me. It has been over 48 hours, and I am seeking to be unblocked. I have noticed unusual behavior from your messenger as the bot seems to block users for any minor interactions. Despite my attempts to reach out for support, I have not received any responses. I find it frustrating that I am unable to use Viber properly and yet the support team remains silent with no resolution in sight. Could you please unblock my account at your earliest convenience? Thank you. Phone number: +[redacted]16 (Philippines) Email: [redacted]

Hello! I am having trouble with my account being blocked after I replied to a message. I do not use Viber and only send support messages multiple times a day to request an unblock and address the issue with the bot. I have sent screenshots but have not received any response or action taken. Please unblock my account and ensure the bot does not interfere with it. My contact details: Phone number: +[redacted]16 Email: [redacted] I am located in Ukraine.

Hello, I need help with activating Viber Desktop. I am currently using an older operating system, MAC OS X v. 10.10.5, and have Viber Desktop v. 9.5.0 installed. However, I am facing issues where I cannot get past entering my phone number, +[redacted][redacted], and clicking continue. Updating my operating system is not an option for me. Can anyone provide a solution for this problem? Thank you, Zlatan K.

I used to have Viber on my computer, but after reloading Windows 10, I lost it. I am trying to reinstall it, and have made some progress. However, I'm stuck at the step where I received the "Secret identification key" and sent it to myself. The instructions then mention opening a key displayed as a link, but I'm not sure where to find this key or link on my mobile device. This is preventing me from completing the installation of Viber on my computer. Any assistance would be appreciated. Thank you.