Viber Customer Service Issues

I recently received a message from Viber informing me of their 9th anniversary celebration. They offered the opportunity to win a prize by clicking a link. After clicking, I unintentionally agreed to their competition guidelines without being given sufficient time to react. To be safe, I have decided to withdraw from the competition and cancel any subscription. If I am billed for a subscription on my upcoming phone bill, I will seek legal advice. I look forward to hearing from Viber regarding this matter. You can reach me at [redacted]

Hello, I'm having trouble registering my phone number on the Viber app. I keep getting an error message that says, "Registration can't be completed. Please try again later or contact [redacted]" I've tried using a different phone and even my PC, and the number I'm using is working fine. I suspect there might be a firmware issue with my iPhone 8+ running on software version 13.3.

Dear all, I kindly request your help as this is crucial for me and my child. I received a threatening message on Viber from an individual who later deleted it. This message is important evidence for a court case as it contains his admission of violence. Please, in the interest of my child, I implore you to retrieve this deleted message so I can view it again and take a screenshot. The phone number of the person who sent the message is +[redacted]40, and their name is Milan Jevtić. The message was sent to me yesterday, January 1st, [redacted], between 22:53 and 22:56 GMT+01:00 Central European Standard Time. I have attached a picture of the abuser for reference. Your prompt assistance would be greatly appreciated. Thank you for your attention to this matter. Kind regards, Milica

I am referring to my Viber account from [redacted], which I did not create myself, so I lack some details about it. The account is linked to my cell number, [redacted]. After upgrading my phone and retaining the same number, I transferred all apps except Viber. During the initial app transfer, I missed the code you sent due to phone service interruptions. Now that my new phone has service, I kindly request a new code to reactivate my Viber account on the upgraded device.

Last August, I purchased Viber Out credit, assuming it was a one-time charge. To my surprise, I've been continuously billed each month, totaling $6.99 each time even though my phone number was inactive. My cousin attempted to cancel without success, and I've now been charged for the past eight months despite not using Viber. It appears to be an auto-renewal issue that is draining my funds. I have never used Viber before this, so I am quite frustrated. I urgently need assistance in resolving this matter as I am losing money unnecessarily.

I have been using Viber for many years. Recently, I changed my phone number after getting a divorce. Some of my friends have been sending me old Viber profile pictures with my ex-husband. Although I still have the same phone number that is now active on a different device, when I tried to sign in to Viber to update the profile picture, it wouldn't allow me as the old number is not associated with an active SIM card. My current boyfriend is upset about the old picture being displayed on Viber. How can I change or remove the picture since I no longer have access to that old phone number?

Hello, I booked an apartment in July through Booking.com and paid the full amount in advance to the owner, "Stanislav Kushnir." After receiving the payment, he canceled everything and seems to be trying to deceive me. I am now trying to get my money back through Booking.com. I have provided them with all the chat screenshots with Stanislav from Viber, but they are unable to assist without confirming the owner's real telephone number against their system. It's a significant amount of money, and I am hopeful that someone can help me obtain his number. I have attached the email from Booking.com, though it's in German, and the chat with Stanislav Kushnir, the person from whom I need the number. Kind regards, Nils Blaesing.

I have an Android phone with my Viber account that is facing battery issues. I have another working Android phone with a different Google account. My Viber phone hasn't backed up to Google Drive, but I'd like to transfer the data to my new phone. How can I ensure a direct transfer with different Google accounts? Also, how can I move my Viber pictures to the new phone? Will they remain linked to the chats in the interface? Thank you for your assistance.

Dear Viber Team, I am reaching out again regarding the ongoing issue with my account being temporarily blocked. Following your guidance, I am hoping to resolve this matter promptly. Communicating with my family in Greece is essential, so I kindly ask for your assistance in resolving this problem. I eagerly await your response. Best regards, Ioanna A.

Hello and thank you for reading this. I successfully installed Viber on my new cell phone, but I am stuck at the point where I need to enter my verification code. I selected the option to receive the code via SMS, but I never received it. I also tried the phone activation option, but I did not receive a call. I am confident that my phone is in good working order. My phone number is +30 [redacted]-[redacted]. Please advise me on what steps I need to take to activate the program. Thank you.

I received an email from Keira at Viber Support on April 4th with questions regarding the issue I am facing with Viber. Here are my responses sent on April 5th: 1. The problem has been happening for approximately ten days. 2. It happens with all my contacts. 3. The problem occurs on both 3G/4G and WiFi. 4. I am unsure when it started, but I reinstalled Viber two days ago, and restarting my phone did not fix it. 5. I have not adjusted any operating system settings. 6. I also use WhatsApp and Messenger without any issues. I have not received any further responses. Can you assist, please? I attached five documents to my email with details about Viber, my phone, and its software, in case they are helpful. Best regards, Magali MERCIER

To Whom It May Concern, I am reaching out on behalf of our company Apartments in Belgrade, located in the capital of Serbia. We encountered an issue where our two phone numbers +[redacted].63.[redacted].[redacted] and +[redacted].64.[redacted] were unexpectedly blocked when we attempted to add additional users to the same account. We apologize for any inconvenience this may have caused. Despite our multiple attempts to contact your customer support, we continue to receive the same automated response: "Hello, Your number was blocked on Viber due to being reported as a source of spam or engaging in unusual activity. The account has been placed on a block list and cannot be unblocked. Further details are unavailable at this time. Please refrain from replying to this email." We kindly request your assistance in resolving this matter promptly as it greatly impacts our operations. We are willing to verify our identity over a call if necessary. Should you require any additional details, please feel free to reach out to me. Thank you for your attention to this matter. Best Regards, Nenad Petrović Booking Assistant Apartmani u Beogradu

Добрый день, помогите, пожалуйста! Мой номер +[redacted]66 был заблокирован из-за отправки сообщений по контактам в телефонной книге. Я узнала, что могу изменить номер Viber на другой и все мои контакты получат уведомление об изменении, сохранив при этом переписку. Однако, для смены номера нужно использовать смартфон, на который я установила другой номер для работы с туристами. Теперь я не могу войти в свой Viber с тем номером, который хочу изменить, так как он заблокирован. Прошу помочь изменить заблокированный номер +[redacted]66 на рабочий +[redacted]73, чтобы все мои контакты получили уведомление об изменении. Спасибо за помощь.

Good afternoon, I am seeking assistance with my blocked Viber number, which is +[redacted]66. I am aware that I can change my Viber number to another one so that all my contacts will receive a notification of the change. However, I am having difficulty changing my number from the smartphone I usually use as it has a different number assigned for tourist communication. Due to the block on my original number, +[redacted]66, I am unable to log in to Viber from the smartphone I wish to make the change on. The new Viber number I would like to switch to is +[redacted]73. Could someone please help me with changing my blocked number to the new one so that my contacts can be notified of the number change? Thank you.

I had a Viber account in the Philippines from mid-[redacted] to February [redacted] using the mobile assigned by my previous company. I registered it in my name. After leaving, the number was given to someone else, and I couldn't properly transfer or deactivate my account. In Singapore, I created a new Viber account using a different name and number on the same iPhone. When I switched to a new iPhone with a postpaid plan, I made another account. In July, I noticed my previous Philippine account displaying my name but showing a former colleague's profile picture. How can I remove my name from that account?

Hello. My account +[redacted]06 belongs to Andrey Glushko. I created the community "Secrets of Stones." According to your rules, I invited people to join. However, someone considered it spam and complained instead of just declining the invitation. Your robot placed me on a blacklist. As per your rules, I can be blocked for 24 hours for the first offense. I am certain that there are humans managing the robot. I have repeatedly requested the unblocking of my account as it affects [redacted] community members, but I only receive standard responses stating that the robot blocked me and nothing can be done. Could it be possible that the robot is overseen by sensible humans? Please investigate. I did not send spam! With respect and hope that you will not lose me as your customer.

Letter #1: Hello, I am Barbara T. I have a Viber account with the phone number [redacted] as my ID. The activation code I used was [redacted]. Recently, I gave my old phone to my husband, and he deleted some apps, including Viber. He now needs it for an emergency trip to Hawaii and wants to call me on Viber using his iPhone with the number [redacted]. Could you please advise on what steps to take? I may not be able to respond immediately, but I'll check tonight or you can contact me on Viber. Thank you. Letter #2: I opened an account back in [redacted] with a balance of $10.88, last used around [redacted]. Currently, I have multiple Viber icons on my desktop and hard drive dating back to [redacted]. I'm unable to access my account anymore and need to install Viber on my husband's phone ([redacted]) to reach him in Hawaii. Despite reaching out to customer relations before, the issue persists. I tried filling out the form on the website but encountered a red box error. I provided my phone number, [redacted], for contact. I hope to resolve these issues promptly and receive assistance regarding accessing my account and removing the extra icons.

Hello, I recently encountered an unexpected issue with my Viber account. When I attempted to make a call, I was unexpectedly greeted with a "Rokuten Viber" screen instead of my usual chats. It prompted me to input my phone number, as if I were changing it, even though I did not initiate any such change. After confirming my number, my chats were completely blank, which is distressing as I have important conversations with sentimental value, including those with my late father. I attempted to access my chat history on my desktop, but it requires a QR code scan, which I fear may erase my data. Your assistance in resolving this matter and recovering my chat history would be greatly appreciated. Thank you for your help. Best regards, A.

Hello Viber, Today on 29/11, I came across an offer for approximately £5.50 per month with a free trial week, which I found appealing and decided to give it a try. However, upon providing my credit card details, I realized that Greece was not included in the list of countries that I could make calls to for free, and this is a country I frequently call using Viber. Feeling unsure of how to proceed with the offer and not being able to access the free trial, I ultimately chose not to proceed with the promotion. I am uncertain how to confirm the cancellation of the offer to ensure no contract is in place and that no charges will be made to my credit card. Thank you, Vincent G.

I was notified by Google that some of my passwords, including Viber, have been exposed online. I am looking to change my Viber password but couldn't find the option on the viber.com website. As I haven't been active on Viber recently, I would like to close my account and delete all associated personal information for security reasons. Kindly confirm this request via email. Thank you. - James Lopes