Viber Customer Service Issues

Dear Customer Service, I kindly ask for your help with my issue regarding the Viber application. I remember there was a version that displayed a status when someone was online but not actively using Viber during that time, and if someone was completely offline, it showed their last online status. I am using Windows 10 and would like to know which specific version had this feature. Could you please provide me with the exact version or a link to download it again? This feature is essential for me, and I am eager to start using it once more. Do you believe it could be version 6.6.1? Thank you for your assistance, and I look forward to your response. Best regards, Szilvia Szöllősi

Dear Sir/Madam, I am Majlinda Z., reaching out to seek urgent and important assistance. While married to my ex-partner, he physically assaulted me, my daughter, and threatened us with a knife. On the 18th of December [redacted], he even threatened my father via Viber, warning that he would harm me further if I called the police. At 5 and a half months pregnant with my son, he violently hit me on the neck and stomach. He is now seeking custody of our children, intending to harm them in Albania. I have shared this with the judge, who requires evidence. Please help me retrieve the Viber conversation between my father and ex-partner as proof for the upcoming court date on the 10th, 11th, and 12th of September. The conversation took place on my old Viber number [redacted], if not found, please check his previous number [redacted]. Your assistance in protecting my children from their violent father is greatly appreciated. Thank you. - M.Z.

I recently received communication from your company, which is unfamiliar to me. I do not have any existing account with you, nor do I have any outstanding debts. I want to clarify that I have not made any purchases from Apple, the Chinese company mentioned. Sincerely, E.L. APPLE ID Recipient: [redacted] Ordered Item: Viber Forward Texting and Calling Total Amount: [redacted].00 USD Transaction Date: Aug 09, [redacted] Order Number: US-[redacted]P6S Document Number: [redacted]1 Your recent transaction is under review due to a new device detected on your account, which may not be authorized. You have the option to cancel this transaction within 24 hours for a refund. To cancel, please use the following link: Cancel Order App Store Type: In-App Purchase Purchased From: Viber Forward Texting and Calling 1 Month Device: iPhone/Mac Price: [redacted].00 USD Subtotal: [redacted].00 USD Tax: 0.00 USD Total Amount: [redacted].00 USD Thank you for your prompt attention to this matter. Best regards.

I have been contacted for the past 8 months by an individual claiming to be Aaron Smith, stating that I won $[redacted],[redacted] through your company. I have sent over $2,[redacted] for various clearance fees and a promised $5,[redacted] loan, but each time I am asked for more money. When I requested my $[redacted] back, I was told to send more payments totaling $[redacted]. Now, I am being asked for an additional $[redacted] to receive the $[redacted],[redacted] and my initial $[redacted] back. I refuse to pay more. I plan to report this situation to the FBI and the Federal Trade Commission regarding Viber's involvement. My name is Eric Sterling. Please contact me at [redacted] regarding this matter.

I have been using the Viber app to call Belarus. Even though I initiated the call through Viber, I noticed that my carrier has been charging me for these calls on my bill. For instance, on July 20, [redacted], at 11:50 am, I placed a call to Belarus through Viber, but my carrier billed me for an international call. My carrier explained that the call was converted to a voice call due to a Viber disconnection, resulting in $48 in charges for international calls that were made through Viber. I am seeking a refund for these charges as Viber should have informed me before converting the call to a regular cellular call. I observed that some calls are connecting to a non-existent number [redacted]94, which is not even a valid country code. I am puzzled as to why Viber would allow such calls and further convert them to voice calls.

I'm curious about why my Viber sometimes shows me online when I'm not using it. The other night, I messaged my husband goodnight from work, went to sleep, and the next morning he saw me online when I wasn't. He asked if I was talking to someone else, but I explained that at that time I was only turning off my alarm and going back to sleep. I wasn't actually chatting with anyone. This situation made me wonder why Viber shows me online when I'm not active on the app. Thank you.

Hello, I am wondering why my online status on Viber is showing as active when I am actually offline. For instance, one night, while I was out working, I sent a goodnight message to my husband and then went to sleep. The next morning, my husband messaged me on Viber. However, at that time, although he saw me as online for a few minutes while he was composing his message, I was actually offline. I had only briefly been on my phone to turn off the alarm and then left it on the bed to assist an elderly person in my care. This caused confusion as he thought I was actively ignoring his message. Could you please help clarify why my status displayed as online when I wasn't? Thank you.

Hello, I have a question about why my online status is showing when I am not actually online. Recently, I sent a goodnight message to my husband before going to sleep. The next morning, my husband messaged me, and as he saw me online, he was puzzled why I hadn't responded. I explained that coincidentally, when my phone's alarm went off, alerting me to wake up, I briefly turned online while dealing with a morning routine and then went offline again. It's perplexing as to why it displayed me as online when I wasn't actively using the app. Could you please clarify this discrepancy? Thank you for your assistance.

I am puzzled why my online status keeps showing even when I'm not actively using the app. For instance, last night I messaged my husband goodnight while I was out for work. The next morning, my husband messaged me good morning and noticed I was online while he was typing his message. However, I was actually offline as I had gone to sleep after setting off the alarm on my phone to wake up. I briefly went online unintentionally. I had to attend to something urgently and couldn't reply to his messages. Could you please explain why this happened? Thank you.

Hello, I have been using Viber to call Albania from Worcester, MA for years now. Thank you for all you offer. I have Sprint for cellphone service and have not experienced issues until last month when Sprint started charging my calls to Albania as long-distance calls instead of recognizing Viber usage. Sprint insists the problem is with Viber, not them, and is billing me $[redacted]. They are willing to remove the charge if Viber can confirm they will address any app issues. I solely rely on Viber for long-distance calls, so I believe there was a glitch with my cellphone service, not the app. I am seeking assistance with resolving this $[redacted] charge for calls made through Viber. Thank you for any help. Sincerely, E.R.

Hello, since the day before yesterday, my Viber app started acting up on my iPhone 7. I suddenly couldn't chat anymore, but I could still receive calls all day. The next day, I completely deleted the app from my iPhone 7 and tried to sign in again, but unfortunately, I can't do it now, it just doesn't work!!??? I enter the country code normally, then I enter the phone number without the zero, and it shows me (Error Registration can't be completed...... Try again). I tried several times, but it always shows the same error.... then I put a different SIM card in my phone and tried to sign in with a new number, it also doesn't work??? It shows the same error.... try again!!! What am I doing wrong??? Where is the problem? Please provide feedback. Thank you in advance. Best regards. +[redacted][redacted]

Dear Viber, I have contacted you before regarding the ongoing issue with my subscription renewal for calling Egypt through Viber for 7.99 Canadian dollars. Despite cancelling the subscription multiple times with Google Pay, the charges continue to appear on my Visa statement. I kindly request the immediate cancellation of this plan as I no longer require this service. Additionally, I would appreciate a refund for the last two months' charges. Your prompt attention to this matter is greatly appreciated. Thank you.

I recently broke the screen of my iPhone and have temporarily switched to an older handset with an outdated iOS version. As a result, I could only restore a backup from May [redacted], causing me to lose my Viber chat history beyond that point. I am seeking assistance in recovering my chat history from May onwards. I have encountered confusion receiving emails inquiring about the status of my issue without any instructions on how to resolve it. Currently, I find myself with separate chat histories on Viber despite having a single account. I am interested in merging these two chat histories. Any guidance on how to proceed would be appreciated. Thank you for your support.

For a period of roughly 2 hours, from around midnight to 2 AM, I refrained from using my phone. Despite this, I received multiple calls and messages from my partner. Strangely, my Viber app indicated that I was online throughout the entire duration when I was actually offline. This discrepancy has caused strain in my relationship, as I am unable to verify my lack of activity during that time. I kindly request a review of my account to access the activity log. You can reach me at +1 [redacted]. I appreciate your prompt assistance in this matter.

I don't have a smartphone and my basic cellphone lacks a QR scanner and data plan. I aim to use Viber PC on my Windows 7 laptop. I successfully installed Viber using the BlueStacks Android emulator, as my laptop runs Viber. Despite multiple attempts, I cannot activate Viber PC. Even after following the activation process using the generated code in Gmail on BlueStacks, Viber PC remains unactivated. Sadly, Viber does not allow incoming texts. I prefer Viber PC over the BlueStacks version due to excessive gaming content on the latter. I am at a loss as Viber support considers the issue resolved due to the presence of the BlueStacks Android version. How can I successfully activate Viber PC without the continuous issues I am facing?

I apologize for contacting you repeatedly. I have reached out to [redacted] regarding my issue with downloading Viber. Unfortunately, I continue to receive automated responses from Viber's support team, but my problem persists. I was informed by an operator that my Viber account has been blocked, and I am unsure why this has occurred as I have not engaged in any illegal activities. I kindly request that I do not receive any more automated responses and instead receive assistance in resolving this issue. It is challenging for me to repeatedly explain the same situation. Thank you for your understanding and support in rectifying this matter.

Yesterday, I updated my phone number in the app and had to reinstall it. However, the notification with my new number wasn't sent to my contacts, so I messaged my family and friends manually. Unfortunately, after sending a few messages, I received a notification that my account was blocked due to spam reasons, which I believe is an error. I tried reaching out to Viber support, and although they responded promptly, the issue persists, and now I can't access my account at all. It's crucial for me to have this resolved quickly since I rely on Viber daily to communicate with my loved ones. Thank you.

Dear Customer Service, I am writing to bring to your attention a concerning issue. Two weeks ago, I changed my daughter's cellphone number with the T-Com operator. Unfortunately, the previous number was reassigned to another individual who has since activated Viber on the device. This has resulted in the new user having access to my daughter's contacts and conversations, including her profile picture. I believe this may be a case of identity theft and if not resolved promptly, I will have to involve the authorities. Please reset the Viber settings for the mobile number +[redacted] 99 [redacted] as soon as possible. Your immediate assistance in this matter is greatly appreciated. Thank you in advance for your help. Best regards, Ivica Duras For further communication, please reach me via email or Viber at the provided contact details.

I deleted my Viber account back in August. A contact from Ukraine messaged my US cell phone number directly, claiming they obtained it from my old Viber account. I promptly blocked their Viber number on my iPhone. Will this prevent them from reaching out to me in the future? The number they used was [redacted] (50) [redacted] 41 08. I want to ensure that I am protected against any further direct contact. Thank you.

Dear community members, I am seeking assistance regarding retrieving old chat histories from phone number [redacted]81. Regrettably, the phone did not back up the data during that period. This absence of backup is crucial as it includes threatening messages from my ex-husband that I urgently need as evidence for the police in Munich. Your help in this matter would be greatly appreciated. Sincerely, B. Milan