Viber Customer Service Issues
Archive 6
The following are issues that customers reported to GetHuman about Viber customer service, archive #6. It includes a selection of 3 issue(s) reported October 29, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear, I need to report a problem. I had blocked a number the day before yesterday, but then I unblocked it a few hours later. However, I am still unable to call or send messages to this number. On the other hand, I receive calls and messages from this number just fine. The number has not blocked me, but still, I cannot make calls or send messages to this number. The Viber number is [redacted]70. I would like you to please allow me to contact this number.
My Viber number is [redacted]02.
Sincerely,
Jovana Stojanovic
Reported by GetHuman-jovanaz on Sunday, October 29, 2023 8:57 AM
My number has been blocked by Vibe for the second time due to spam, but I have never sent any. There seems to be a glitch as no evidence was provided to support the claim. None of my contacts confirmed receiving any spam from me. This lack of transparency is concerning. Please unblock my number or provide evidence of spamming. I rely on this application for important documents. My number is +[redacted]05.
Reported by GetHuman-natalich on Tuesday, November 14, 2023 4:45 AM
Hello! For the past 2 months, I have been experiencing issues with Viber on my desktop computer. While I have Internet access, I am unable to initiate new chats or send messages, even though I can access the app and delete chats. There is a red icon indicating "No internet connection" in the upper left corner within Viber. During this time, Viber briefly worked a few times after reconnecting (3-4 times) before showing the no internet connection message again. My internet service provider confirmed they also have issues with their internal chat on computers, attributing it to Viber rather than a technical glitch on their end. Interestingly, Viber works fine on my smartphone. What should I do?
Reported by GetHuman-miaksigv on Friday, February 2, 2024 2:50 PM
Help me with my Viber issue