Verizon Wireless Financial Customer Service Issues

I recently paid a past due balance of over $[redacted] at the beginning of this month. A Verizon store employee assured me my service would be fine until the end of the month. Subsequently, a customer service representative also confirmed my service wouldn't be disconnected until November 29 if no additional payment was made. However, two days ago, both my phones were suspended. I have evidence from customer service stating no suspension until the 29th, which I can email as a screenshot. I was then informed the suspension happened due to no payment arrangement being made, which I was unaware of. Sadly, I can't use my business line, impacting my work and income as a mobile groomer. I've already lost $[redacted] and clients in the past 2 days. I urgently need my business line reconnected to continue working. If necessary, I can pay the remaining balance by the following Monday. Not having the line working as assured has severely affected my business, and changing the number is not financially feasible after Hurricane Matthew's impact. Your assistance in restoring my line is vital for my business survival.

I attempted to subscribe to Fios online and encountered an error while trying to submit my payment details. Subsequently, I noticed that my bank account was charged 8 times for the $67.49 fee. These transactions occurred on November 19th, and they are still marked as "pending" in my account, tying up over $[redacted] of my funds for a week. Despite reaching out to Verizon for assistance, I was informed that as I hadn't successfully created an account during the sign-up process, there was limited support they could provide. I urgently require these pending charges to be removed.

I have been paying between $[redacted] and $[redacted] monthly due to an unlimited data plan. I decided to switch to a 5GB plan to save money, but it only reduced my bill to $98-99, which is not enough. I am now on a tight budget due to medical and educational expenses and need to cut my expenses to $20-50 per month. I am open to having a hotspot for prepaid tablet data usage or relying solely on Wi-Fi. My work on Instagram is a significant factor in my financial needs. I would prefer to stay with Verizon if possible. Thank you for your time and service; I hope we can work together.

Account number [redacted]01-[redacted] with pin [redacted] was recently moved to AT&T for service, but the promised payment to clear the balance with Verizon was not made, resulting in an unexpected debt of $[redacted].05. Amid a home refinance process, we aim to reduce overall household expenses and clear this debt upon closing around late December/early January. I am willing to make a small goodwill payment on a credit card now. Despite multiple disconnections when contacting Financial Services, you can reach me at [redacted] between noon and 1 p.m. Pacific time or after 4:30 p.m. Pacific time. Alternatively, contact me via email at [redacted].

I have been unsuccessful in reaching Verizon Wireless about a financial matter. I have made numerous phone calls in regards to a phone I signed for my granddaughter, who did not pay her bill. I cleared the outstanding balance by sending a check on Nov 26, but it has not been processed. I would appreciate it if you could send me a final bill reflecting the $[redacted].72 payment I made using my credit card, as I was told this settled the debt. However, I recently received a bill for $[redacted], and it is unclear what this charge is for. I want to resolve this issue promptly to avoid any collections actions. Please assist me in clarifying the situation. Thank you, Patsy B.

I'm currently still hospitalized. I was informed on Friday to contact you regarding my situation. I have not been discharged as they were unable to remove all of my cancer. I will have a brief release on Christmas Day for 3 hours and will need to return. I had a double mastectomy and developed a staphylococcus infection, leading to an additional surgery yesterday. I attempted to call on Friday to make arrangements but was unable to reach anyone. As per the arrangement made with the gentleman from Chicago, if I remain hospitalized over the weekend, I may not be discharged until Christmas Day. I am willing to provide my credit card details to secure the arrangement for the meantime.

After a challenging year, I hope to continue with Verizon, my lifelong provider at age 39. Unfortunately, I faced service cutoffs despite consistent payments due to work issues. Dealing with a defective Samsung 6 exacerbated the ordeal, leading to multiple shut-offs. Repeated calls went unanswered at night, leaving me frustrated. I attempted a $50 payment to restore service while juggling a new job. My loyalty to Verizon wavers as others suggest different providers citing better experiences. If this service issue persists, I may need to reconsider my options given the recent change in customer service standards.

During my visit to Walmart, I intended to purchase a Google Pixel XL 2 with monthly payments of $15. Despite explaining that I already had a prepaid Verizon account and only wanted to buy the phone and transfer my service, the associate set me up with a new number and a contract without my consent. Days later, I received a $[redacted] bill from Verizon. After speaking with a representative, I was able to waive the $[redacted] charge, but now I am left with a $[redacted] balance for the phone, which I cannot afford to pay in full. I need to arrange a payment plan to cover this cost.

I have an account in my name, Ashlyn M., but my boyfriend had the phone. The account was supposed to be canceled in January. Despite deactivating it, I am still receiving past due payment notices. I've tried calling but haven't been able to resolve it. My boyfriend didn't pay his final bill, and now I'm left with the charges and late fees. I'm a college student with limited income. I'm hoping to negotiate lower late fees and establish a payment plan for the remaining balance. I don't want to suffer financially due to his actions while he is unable to pay.

Hello, I am Robert Martin. I have closed my account with Verizon and switched to another carrier. Despite my attempts to settle the bill by contacting Verizon multiple times, I continue to receive invoices. Initially, a representative assured me the account was closed, but bills keep arriving. When I called again for assistance, they requested a pin that I never received. I have been unsuccessful in creating a pin as both my cell number and the number on the bill are considered invalid. My account number is [redacted], the phone number on the bill is [redacted], and my cell number is [redacted]. I kindly ask for your assistance in resolving this issue. Thank you.

Account # [redacted][redacted] I recently received a notification about a device payment eligibility check conducted on my account on 03/29/[redacted]. The letter mentioned that my account did not qualify or qualified for a lower credit limit due to various reasons, some of which appear to be related to my credit history. I want to clarify that I did not initiate any device inquiry or request for a new one. Additionally, my credit score is [redacted]+ and I have a flawless payment record with Verizon and other vendors. I would greatly appreciate it if you could provide me with more information on the issue and why there was a decline in eligibility. Thank you for your assistance. Sincerely, L. Clar

I recently purchased a new home hub and Samsung tablet, requesting an unlimited plan for both devices. Disappointingly, my plan was not updated as requested, leading to over $[redacted] in data overages on my bill. Despite contacting customer service multiple times, the issue has not been resolved. The representative assured me the overages would be removed and my plan changed to unlimited, but the charges persist. I rely on my neighbor's Wi-Fi to avoid further overages. I urge Verizon to address this promptly to prevent any service interruptions. As a loyal customer, I expect this mistake to be rectified without delay. I am willing to explore other options if this matter is not resolved satisfactorily. Your prompt attention to this matter is appreciated.

I recently spent 2-3 months in the hospital recovering and now have an overdue bill that I cannot pay in full due to charges that accumulated during my stay. I can pay up to $[redacted] this month, but I paid $[redacted] last month. I have been a loyal customer for many years and would appreciate if some charges could be waived or if I could pay gradually. I am unable to make any payment until the 29th of this month. I hoped to get back on track after last month's payment, but my situation hasn't improved. I am 62 years old and also pay for my 93-year-old mother, L. Bigler. It is crucial to have uninterrupted phone service as senior citizens. I work for the state of California and my work discount was mistakenly discontinued but has been reinstated now that I am back to work full-time. I am looking for assistance until I am financially stable again.

I purchased an iPhone XS through Verizon and picked it up at the store on Ford Rd in Canton, MI [redacted]. I left with the phone inside the Verizon bag without planning to use it right away. However, when I went to retrieve it for use, the bag, with the phone still sealed in its box, was missing. Since I hadn't activated it yet, I am unable to make payments for the phone, and I am now receiving bills for it. Asurion has denied my claim twice due to the device not being activated. I am uncertain if the phone was ever activated in the store. I am at a loss and seeking guidance on how to address this issue before it escalates further.

Last month, I paid $88 towards my bill and scheduled $86.81 for July 5th. On July 6th, I paid $79.00 in a Verizon store. Despite this, I am receiving messages threatening service interruption if I don't pay either $86.81 or $79. I have spoken to a representative who assured me it would be fixed. I am feeling frustrated with the situation and questioning the integrity of Verizon's staff. I consider myself a valued customer and have faced financial challenges with numerous doctors' appointments last month. I want this issue resolved promptly as I am not willing to be repeatedly charged incorrect amounts.

Wayne P. P.O. Box [redacted] Mason, Texas, [redacted] Verizon Account: [redacted][redacted] Subject: Credit Report Dispute Dear Verizon, I was a loyal customer for 12 years until I moved to an area without Verizon coverage and had to switch to another provider. Despite this, I wanted to settle my outstanding balance for a Motorola phone after being released from my contract due to the lack of service. However, my account was unexpectedly sent to Convergent for collections, and despite setting up automatic payments, the final installment was not deducted. This unfortunate situation led to my account being handled by a collection agency, IC Systems, affecting my credit score significantly. I have attempted to resolve this with all parties involved without success. Kindly assist me in rectifying the negative report on my credit history to restore my credit standing. Your help in resolving this issue would be greatly appreciated. Sincerely, Wayne P. [redacted] [redacted]

I have attempted to contact your billing department several times to discuss a payment issue regarding a returned check. Every time I call, I get disconnected after being placed on hold by the automated system. I tried to contact Verizon through Messenger, where I was directed to reach out to the Financial Services department. However, the phone numbers provided were incorrect or not working. I am requesting to set up a payment for the amount of $[redacted].75 for the returned check, dated for 8/31 or 9/1, while keeping the rest of my payment schedule intact. I urgently need to ensure my phone service remains active due to my disabilities and health concerns. Despite past financial challenges, I have always paid my bills on time during my 20 years as a loyal Verizon customer. I hope that Verizon can assist me in resolving this matter promptly to avoid any service interruptions. Please contact me at [redacted] as soon as possible. Thank you. -D.K.

My phone was compromised on a 3G network resulting in unauthorized international calls. Despite opening and closing a fraud inquiry, the charges for surcharges, taxes, and fees on the last bill stayed high. Although Verizon credited the charges for the fraudulent calls, it didn't cover the associated fees. I can't afford to wait for the next bill credit and need a refund of $[redacted].59 for the overcharges immediately. I have been a loyal Verizon customer for over ten years, and it's frustrating to deal with this issue caused by Verizon's network.

My cousin, Daniel Troutner, had both a mobile service and a home phone number. His mobile number was [redacted], and the home number is [redacted]. Unfortunately, Daniel passed away unexpectedly about six weeks ago. The home phone is now being used by my 82-year-old father, whose name is undecided. My father would like to inquire about the cost of keeping the home phone service with Verizon. I, Claudette Granata, manage most of his affairs. Recently, my father received a call from Verizon Financial Services at 1-[redacted]. The representative was polite but couldn't provide details on the home service due to a lack of a pin number. We urgently need information on whether my father can maintain the Verizon home service, the associated monthly expense, and if the current number can be retained. As my father solely requires home service, it is crucial to avoid any disruptions. For prompt communication, kindly reach out to me at [redacted]. Thank you for your assistance in this matter.

Good afternoon, I am seeking assistance with my bill and having services restored. I have been facing financial difficulties for a while and have mishandled this account by not keeping up with payment arrangements. I sincerely apologize for this situation. Despite my efforts, this particular bill remains a challenge, although I have recently secured a new job and taken on a second one to improve my finances. I am now in a better position and I am requesting a final opportunity to settle this bill and continue receiving services. Verizon is the only available service in my area, which is essential as I have two teenage children who drive, and we reside in a remote location. I am committed to resolving this matter. I receive my pay on the 15th and 30th of each month. If there is any way to reconnect service and establish a payment plan to address this issue, I would greatly appreciate it. I am sincerely pleading for your help. Thank you for your understanding and attention. I look forward to your response.