Verizon Wireless Financial Customer Service Issues

We are attempting to retrieve past billing details from our account, which we were told are now managed by the CSF department. Yesterday evening, we were notified that we can access the information we seek, but due to our account being in the CSF department, only they can authorize the release of our old bills. We were aiming to obtain this information while setting up a payment arrangement.

I have been trying to return my cell phone since three days after I upgraded on January 21st. The representative informed me that they were unable to return my old phone. Despite my requests, they kept redirecting me to use online resources to learn about my new phone instead of returning my old one. I also mentioned that my spouse didn't have to return their phone when they upgraded a year ago. I just want to return my upgraded phone without any issues, as I believe this should have been resolved back on January 24th.

I need help with a recent payment issue. Last week, my payment was returned because I was in the hospital and couldn't make the deposit. After speaking with Verizon, I was advised not to make a new payment until the previous one was returned to avoid complications. My next scheduled surgery is this Thursday at 6:30 am, so I am reaching out for assistance before then. I am unsure how long the surgery will take, and my husband cannot take time off work due to a previous accident. I am worried about losing service during this critical time, as I may need to contact him in an emergency. We have been loyal customers for years, and I would like to provide documentation to explain my situation and request a payment arrangement as I have missed work recently.

I have arranged to pay my overdue phone bill with a specific date in mind. I am currently catching up on missed payments and will make another payment today. While I do not have the full amount to clear the bill yet, I will have the funds available between the 1st and 5th of June, no later than the 5th. Ideally, I aim to settle the entire amount by the 1st. I am kindly asking for an extension as I am addressing arrears from my previous phone line that I had disconnected. This situation arose due to delays in my unemployment benefits. I am returning to work soon and require the phone for my job starting this weekend. I am willing to pay any late fees incurred.

I contacted the Verizon financial department through the local Verizon store. I tried my best to explain my uncontrollable circumstances. Last week, I called and was treated very rudely by a Verizon financial service team member. I agreed to payment arrangements but then my dad passed away this Monday from difficulties following a massive stroke. I was supposed to make a payment on June 6, [redacted], and as I was getting ready for my dad's visitation services, I received a text saying funds had been taken from a different account. Verizon had taken it from my brother's account, and now I have to pay $[redacted].07 by June 8, [redacted], or face service suspension. I explained that I would try to make the payment at the local Verizon store but I might also face overdraft fees from my bank. Please work with me during this difficult time.

I recently contacted the customer service department to discuss my bill due to financial hardship. I explained my situation and committed to paying $[redacted] of the bill immediately and the remaining balance once I received my next paycheck. However, my service was unexpectedly interrupted four days after making the initial payment. I requested a waiver, but was informed I was not eligible as I had received one previously. The representative credited $50 to my bill and advised me to contact the financial services department for further assistance. Additionally, I am seeking to arrange a payment plan without service interruption for the next 30 to 60 days due to my son's recent serious car accident, which has impacted his ability to work and contribute to the bill.

I need Verizon to investigate a serial number on my account since I was mistakenly charged twice for the month of May. I used three different cards, and there was confusion at the Verizon store resulting in my card being charged for someone else's bill. This led to the other individual paying $[redacted].16 on their card towards my phone bill, and I paid $51.62. Despite this, I received a notification days later stating my bill wasn't paid. After visiting multiple stores and being told conflicting information, my bank deducted $[redacted] for both last month and this month's bill. I was refunded $51.62, but I am still missing the $[redacted].16. The other cardholder was charged $[redacted].16 plus an additional fee by Verizon. I am frustrated with these recurring issues and seek resolution and a refund promptly.

I recently switched back to Verizon and have 4 devices on my account. I'm having trouble adding a 5th device due to an issue with my auto pay bank account. The account was unexpectedly closed by my ex-spouse, causing a payment return and restricting my account to cash-only status. Despite already paying the bill with my debit card, my account remains unable to accept electronic check payments. This restriction is now preventing me from adding the 5th line and taking advantage of a buy one get one promotion. I'm willing to continue paying with my debit card but would like assistance in resolving this restriction. Please help me, Verizon.

Due to a fraudulent activity, our auto payment setup caused a significant balance increase. To rectify this, we are making additional $[redacted] weekly payments. Although we aim to clear the balance by continuing these payments, Verizon chat advised me to confirm with financial services to prevent service suspension as my mobile line is crucial for generating income. I plan to make a $[redacted] payment by August 1 and continue with weekly payments thereafter. I seek assurance from financial services to maintain my line access during this repayment period as it is vital for my income. Thank you for understanding the financial strain this unexpected situation has caused.

I visited a Walmart in Duarte and went to the mobile section to sign up for Verizon and an iPhone X. I opted for AppleCare, even though it was pricier than Verizon's care plan. Unfortunately, when I tried to purchase it, my card was declined due to the costly AppleCare fee. I informed the cashier I would return the following Friday to buy it without AppleCare. Today, I waited for three hours, but I couldn't get the phone because the cashier had already activated it without my consent. When I attempted to buy the phone today, it showed I had a Verizon account activated the day I initially went in. Now, I'm being told I owe money to Verizon for something I didn't even have in my possession yet. I need this resolved promptly so I can pay the proper fees when I actually have the phone in my hands and am under Verizon's service.

I am currently facing significant challenges with Verizon's financial services. My church graciously sent a check of $[redacted].05 on my behalf due to my age and medical situation. Unfortunately, Verizon destroyed the check and sent a letter to my church declining it as a form of payment. After numerous attempts to resolve this, a representative advised me to have the check reissued so they could accept a one-time payment from the church. They instructed me to visit a Verizon store to lift the restriction and receive the payment in full. Despite following these instructions and speaking with Erin (ID #[redacted]), she rudely refused the payment. As I am preparing for a hospital visit, I decided to switch to Cricket after 30 years with Verizon. Could someone please assist me in ensuring the acceptance of this payment?

I had insurance on my phone, but for some reason, it was removed without my knowledge. Now, my phone is damaged again, and I believe it's due to a factory defect, as many others are also experiencing screen cracks on the Galaxy 8 Plus Edge. When I tried to make a claim for a new screen, I was informed that the insurance was canceled. Instead of the expected $75 for a new screen, I am being charged $[redacted] by Verizon, who incorrectly canceled my insurance. I never requested the cancellation. I was only looking to replace the screen, not get a new phone. Now, I'm facing a high phone bill and unnecessary charges. This situation is unfair, especially considering my financial circumstances as a person on disability. Any assistance in resolving this billing issue would be greatly appreciated. Thank you.

After being in a car accident a few months ago and relying on a friend to manage your phone bills, you are now facing a significant unpaid balance on your account due to missed payments. As a single mother going through a divorce and dealing with injuries from the accident, affording the full bill is challenging for you. You are kindly asking for assistance to have your phone reactivated considering your current circumstances and financial struggles.

I had set up a promise to pay by October 24th for two vehicles that broke down at my house, causing financial strain as I am the sole full-time worker while my husband and adult son are on permanent disability. Due to unexpected repairs, I was unable to make the payment. I get paid every two weeks and scheduled Verizon to draw a check on October 8th, my payday, to settle the bill. Despite this, I am now receiving messages about making an immediate payment to avoid collections. I have tried to communicate with many Verizon staff members but have not made any progress. I even attempted to reach out to financial services to no avail. The automated system directed me to pay $7 to speak to a representative without offering any other assistance. I am willing to take responsibility for my bill and request that Verizon processes the check on the 8th as planned. After that, I plan to contact them to arrange future payments. While I prefer to continue with Verizon, I am open to switching to alternatives like Straight Talk if necessary. I am working on increasing my hours to manage the bill, but being 64 years old, my energy is limited. Thank you, Susan H.

I have a payment arrangement scheduled for tomorrow, October 20, for a past due bill. I reside in South Gas and we are still dealing with the aftermath of hurricane Michael. Due to power outages, many of us have been unable to work and have lost all our food. I am kindly requesting Verizon to consider changing the arrangement date to November 2, [redacted], which will allow me to pay the full rounded amount of $[redacted].00. It would be greatly appreciated if those affected could receive some assistance during this challenging time. We are all trying to replace lost food on limited funds since work has been difficult to come by, particularly for me as I had to secure a motel room for myself and my 76-year-old mother. The hurricane caused significant damage, including power outages and structural damage to my home. Thank you for your understanding. Teresa Martin

My father is currently being airlifted by LifeFlight to a hospital thousands of miles away from our home. There is a flight scheduled for my mother to join him, and they will be proceeding with extensive brain surgery at 6:30 p.m. Eastern Time. My mother is awaiting bone marrow test results to check for bone cancer. It is crucial that our phones remain active during this time of crisis. My mother authorized the payment of the $[redacted].00 outstanding balance on her credit card ending in [redacted] on November 1st, [redacted], at 3:00 p.m. Eastern Time. We plead with you not to disconnect our service due to the gravity of our situation. Communication is vital for coordinating medical care and transportation. We will ensure the bill is settled. We are facing a critical emergency, and we implore you to extend our service until November 1st, [redacted]. Thank you.

Due to the closure of my workplace caused by a flood, I was unable to work all week and did not receive a paycheck. Consequently, I could not meet my $75 payment scheduled on the 26th due to financial constraints. I urgently need to extend the payment deadline until this upcoming Friday. Despite speaking to a customer service representative who informed me that an extension was not possible and that I had until Monday to pay or face suspension of services, I implore for your understanding as my job requires me to have a phone - my only means of communication. Please consider granting an extension until Friday; I assure you that the payment will be made. Additionally, I can make partial payments of $25 on Tuesday and Thursday since I earn tips from my side job. Rest assured, I will be able to fulfill the $75 payment on Friday to ensure uninterrupted communication.

I have requested assistance multiple times in-store and over the phone for my account. Due to job loss and financial struggles, I had to make adjustments as my children moved to different plans and one was not paying their bill. I only use two lines now and no longer require the extensive data package. Even though I couldn't pay my bill on time due to financial difficulties, the service was suspended over a system error and fees were applied. After promising to pay, my service was maintained, but additional fees were imposed due to late payments. Despite explaining the situation with my children who contribute to their portions, the response was unsympathetic. I am seeking understanding and assistance from Verizon, requesting a waiver of disconnect fees, a chance to catch up on payments, and a plan adjustment to reduce my bill to a more manageable level.

I had a negative experience purchasing a new phone through your customer service. The phone's capabilities were misrepresented by your representative. It took 18 calls to your representatives and corporate stores to process the return of the iPhone 8. Surprisingly, when I wanted to buy a different phone, I was told I had no upgrade left since it was already used on the returned phone, which doesn't make sense. Resolving this issue consumed all my off time as I kept calling and was even directed to corporate stores an hour away from my home.

I have a cable bill due on the 19th of November [redacted]. Yesterday, I spoke with a representative named Austin from the Central Florida branch between 5:50pm and 6:30pm. He did not escalate my call to a manager or team lead to address the issue of my account being charged four days early due to a system error on Verizon's part. Though I did not miss the payment, this early charge caused significant inconvenience. As a customer service representative myself, I value efficient resolution and support for customers, of which Austin fell short. I kindly request for this error to be rectified by refunding the overcharged amount and scheduling future charges on the correct day.