Verizon Wireless Financial Customer Service Issues

1. Last January, I terminated my Verizon services. 2. I switched to Great Calls on or before January 4th. 3. Recently, I was billed $[redacted].29 by Verizon. 4. I made a payment of $[redacted] on January 14th and provided my credit card information to the representative. 5. It seems the payment was not processed by Verizon. 6. After not hearing about any remaining balance for nine months, I was surprised to receive a harsh collection letter from an unpleasant agency. 7. I am looking to settle the agreed amount of $[redacted]. 8. I prefer not to interact with the collection agency selected by Verizon.

Around January 4, I transitioned from Verizon to a different carrier. After receiving a bill from Verizon for $[redacted].29, I called on January 14 to settle for $[redacted] using my credit card. Unfortunately, it seems the charge was never processed by your representative. Without any prior notifications or statements from Verizon, I suddenly received a letter from your collection agency nine months later. The phone call I experienced from your agency was extremely rude and abusive. I am willing to resolve this issue by paying the agreed-upon $[redacted], however, I refuse to engage with the unprofessional individuals your company has hired for collections. Kindly reach out to me so I can promptly make the $[redacted] payment. Thank you, Nancy Hungerford.

I had a plan with a phone. The battery cannot be changed. After only 6 months, it needed to be charged every few hours. I was paying for it for 24 months and was over a year into the contract. I got tired of being overcharged and having to be on hold for over half an hour trying to resolve this and other issues I had. Now I'm getting a bill for $[redacted]. I don't owe the last month because earlier, you told me that bills are paid the month in advance. I had a Samsung J7. I want to talk to someone to set up a payment plan because I can't pay this all at once. I am on disability and have a very fixed income. Please have someone call me at [redacted]. I am tired of giving you $76 a month and being on hold for 30 to 60 minutes.

My phone number is [redacted] and my device has been severely damaged. I had to add a line and suspend the device. Unfortunately, I am currently injured and not working. Is there a way to pay for the damaged device without paying for unused services on this line? I am willing to pay off the device and cancel the number if possible. If the bill remains this high, I may not be able to afford it and could risk losing my job. Both my husband and I need cell phones for our truck driving jobs. Due to health issues, I may not be able to return to work full time. Until I can resolve these problems, I am looking for a solution. Thank you. My current number is [redacted].

Due to an error made by an authorized Verizon retailer, our service has been unavailable for nearly a month. The retailer acknowledged the mistake and was responsible for submitting the necessary paperwork to reactivate our account. Despite this, we are stuck in a frustrating cycle where no one seems willing to assist. When contacting financial services, which has been outsourced, we were informed they are awaiting confirmation from the retailer. However, the retailer claims to have already submitted the documents. Despite assurances that the issue would be resolved, our service remains disrupted. We are eager to have our service reinstated without being charged for the inactive month. Additionally, we are hoping for some form of credit or compensation for the stress and inconvenience caused by this situation.

I need help lowering the bill on the sub account, which belongs to my daughter. She neglected to pay it and I only discovered this recently when I tried to buy a phone. My main account is in good standing with on-time payments. Can we transfer the sub account to her name? She is 22, almost 23, and now employed. I have bailed her out before, but this situation should not have escalated. Please provide a resolution soon. Thank you for your attention. Have a great day. Merry Christmas and God Bless.

While at an RV show, Verizon had a booth offering jet packs for $10 a month. I was informed that being over 65 with an unlimited plan meant that $10 a month would be my total. However, after receiving a message about exceeding my limit, I contacted Verizon who confirmed I had an unlimited plan. I decided to stop using the jet pack to monitor the situation. Surprisingly, I never received a bill and assumed the issue was resolved. I still haven't used the jet pack, but I noticed Verizon created a third account for me.

This is the second notice regarding a bill for PECO pole work completed at Steeltown Village. The bill amount is $[redacted].80, with bill number #215Q0EC4R1019 and authorization number 04A0EC4R. I initially contacted Verizon to redirect the bill to the appropriate party, but I have been unsuccessful in reaching them despite multiple attempts and a voicemail. I want to clarify that I am a design contractor, not an employee of PECO Energy, and should not be held accountable for this bill. Resolving this issue promptly is important to prevent any negative impact on my credit score. Any help in resolving this matter would be greatly appreciated.

Hello, This is Ipek Gokulu, and I am writing regarding my wireless internet account number [redacted]-[redacted]-38. I have been charged for the November payment three times on November 4, November 5, and December 3. When I contacted live chat, they informed me that the initial two payments were refunded to the accounts. However, I have not yet received those payments, and I have been charged again in December for the November service for a third time. Please update me on the status of the payments, as $55 was charged to one account on November 3 and another $55 on November 4, which have not been refunded.

I closed my Verizon account months ago and was told I had paid everything. But now I've received an extra bill which I paid. I keep seeing a credit each month. The account was supposed to be closed. I shouldn't have been billed. Verizon hasn't sent a refund for the overpayment. I can't use the chat options because I can't log in with the closed account details. The discontinued account login isn't working either.

I recently encountered an issue with my hospital bill, which I received a few weeks ago during my hospital stay. I'm just getting back to work now and though I usually manage my bills promptly, I believe I can pay the full balance of $5,[redacted] on the third of January. Despite my absence from work, I will receive my paycheck on the third as I've utilized my remaining vacation time for the year. Is there a way I can settle the full balance on January 3rd? Thank you for your understanding.

I want to verify the claim that Verizon sent me to collections while I was deployed overseas, which should not have occurred as I am protected under the Service Member Civil Rights Act. I have settled the collection, but I am exploring options to get refunded for the amount since it was wrongfully executed. I even provided my orders to the office, and they assured me they would suspend the line until my return to the U.S., but unfortunately, this did not happen either.

I have faced multiple instances of identity theft and have identified the individual responsible. While I recognize this issue is unrelated to your services, it has caused delays in my account payments. I was previously informed on Thursday, 2/6/[redacted], that I could make a payment of $[redacted].72, followed by another payment on 2/20/[redacted] and the remaining balance on 2/27/[redacted]. However, when I contacted customer service yesterday, I was falsely informed that this arrangement was not possible despite it being visible in their system. With five phone lines and two hum accounts in the past 3.5 years, the substantial payment of $[redacted].72 to restore service signifies my commitment as a loyal customer. It is disheartening that assistance is not being provided, risking the possibility of losing a valued customer. Thank you.

I have unfortunately experienced multiple instances of identity theft, leading to delays in my account payments. Despite being assured on Thursday, 2/6/[redacted], that I could resolve the situation with a $[redacted].72 payment and a payment plan, I encountered difficulties when trying to follow through. Despite clear records of the plan in their system, representatives yesterday denied its existence. I have been a customer with 5 lines and 2 hum accounts for approximately 3 1/2 years, and the significant payment to restore service reflects my commitment. I am confused why the company is unwilling to assist me in honoring the agreed-upon arrangement. I sincerely hope for assistance in resolving this matter promptly. Thank you.

Regarding ACT # [redacted][redacted]1, I bought two XR iPhones in late August with a $[redacted] incentive each for an upgrade. Prior to purchasing, we were promised a total bill of around $[redacted] for 24 months. I have inquired at the store, Fair Oaks store, online chats, regarding when the deduction would begin. Last month, after being overbilled for several months, it was corrected. However, this month, the original amount reappeared. This issue needs immediate attention. We relied on the incentives to make the purchase. I was informed multiple times that the Incentive is recorded on our account. Please rectify this error promptly. Phone numbers: [redacted] and [redacted].

A month ago, my car was stolen when I had Verizon service. The seller of the phone didn't mention the unlimited plan, causing confusion. Additionally, I had issues with ordering phones online due to them being shipped instead of picked up in-store. The current situation with the Coronavirus has affected everyone's jobs, and I also faced a robbery loss, making the past month a real struggle. Fortunately, my car is now totaled, and I'm in the process of getting reimbursed. I'm providing proof of this to request an extension on the due date to manage my payments better during this tough time. I hope for understanding given the current unprecedented situation in the country. Your time and consideration are appreciated.

February was a challenging month for me and my family. Early in the month, my son was very ill, and by mid-February, he was starting to recover, only for my husband to fall sick for the first time in our 22 years together. Just when I thought I had escaped sickness, I, unfortunately, fell ill as well and ended up spending three days in the hospital. On March 9, I paid both my February and March bills, with the March payment being a day late. Surprisingly, my phone service was suspended after I made the payment. Despite assurances from a representative that there would be no additional fees, I was shocked to see $[redacted] in reconnect fees on my bill. Subsequently, I paid my bill but excluded the $[redacted] in fees. Even though I overpaid, my account still shows a balance of $[redacted]. After speaking to another representative last week, I learned that there was a suspension and reconnection on the same day in May, incurring another $[redacted] in fees. Despite being offered a $40 credit, I just want the original fees removed as promised. I have been a loyal Verizon Wireless customer for nearly 20 years and have been trying to resolve this issue since March 8, speaking with multiple representatives with no resolution in sight. If this matter cannot be resolved promptly, I am considering switching carriers once my phones are paid off later this year. I would appreciate it if this could be escalated to a manager if necessary. I understand that you are not personally at fault for this situation, and I thank you for your assistance. Kathleen Bell

Hello, I have spent the last 45 minutes trying to use your website, and it is extremely challenging. It has become overly complicated unless one is looking to purchase additional services or products. I contacted Verizon over a year ago to request that they stop sending me payment confirmation emails, and thankfully, with the help of a Customer Service representative, I was able to resolve this issue. Your website is overly complicated and focused on security measures more than any other I have encountered. I wish the banks I deal with had a similar level of security. It is difficult for individuals over 30 to navigate and complete tasks efficiently. I have been a loyal Verizon customer for over 50 years, with all of my services tied to Verizon (TV, Internet, Wireless). However, if you continue to send these bothersome messages and fill my inbox, I will have no choice but to switch providers. Please address this matter promptly and confirm the changes made to my account. I kindly ask for a response to acknowledge that my message has been received. Thank you, Jeannette M. [redacted]

Hello, I settled my Verizon account today and need assistance clearing the balance on the disconnected line. Despite settling it at the Retail Union City CA Verizon Store with Rep. Wayne and Outsourcing Convergent Representative Le'Tandra, there is still a $[redacted].65 balance showing online. Unfortunately, my phone was stolen, so I cannot call to resolve this. I request your help in updating the account to reflect the settlement made. The Disconnected Account number is [redacted]57-[redacted]. Thank you for your assistance. Best regards, RT

Good Afternoon, I encountered an issue with Verizon after transferring my number to a business account. I was surprised to find a charge-off on my credit report in July, even though I had paid the balance in June to Sequium, as confirmed in the letter excerpt below. I aim to clear this negative mark from my credit report as soon as possible. I strive to maintain a good credit standing and would appreciate any assistance in resolving this matter promptly. Thank you, Kim Rogers Old account: [redacted]-[redacted] Verizon New account: [redacted]-[redacted] Verizon