VIZIO Customer Service Issues

I set up a system with an OTA antenna and a cable box using a selector switch. Previously, I used a high-definition LCD Vizio TV that allowed me to channel scan both the antenna and cable. With my new 7 Vizio smart TVs, they only offer the option to channel search. I'm seeking a way to have the smart TVs perform both searches separately as the older models did. Is there a solution to have the smart TVs offer both searches and maintain them individually like the older models?

I purchased the TV you see above from Costco on Black Friday for $[redacted]. Simultaneously, my father bought the same model from Sam's Club for the same price. The UPCs and part numbers match exactly, labeled as px65-G1 on both items. However, upon inspecting the boxes, I noticed slight differences in the packaging design that caught my attention. 1. The Sam's Club version boasts Ultrabright [redacted] nits, while the Costco box mentions Ultrabright [redacted] nits. Any insights on this? 2. The Sam's Club package states compatibility with "Apple Home Kits," a feature missing on the Costco box. Despite these variations, the dimensions and weights specified on both boxes align. Can anyone shed light on this scenario? Thank you. - Chris Szwejk

I received a replacement TV from Visio, scheduled delivery and old TV pick-up two weeks in advance. Unfortunately, they did not call 30 minutes prior to delivery, arrived when I couldn't answer, and left. When I called back three minutes later, they were no longer there, and the customer service representative was unhelpful. I am seeking assistance on how to receive my TV without facing any further issues.

I recently bought a ROKU EXPRESS [redacted] for my older VIZIO TV, intending to replace my purple streaming stick model [redacted]. Despite the old stick working flawlessly, the ROKU EXPRESS is incompatible with my VIZIO TV due to resolution issues according to Vizio's customer service. I'm hesitant to return the ROKU to AMAZON after purchasing it just last week. Had I known it wouldn't work on my desired TV, I wouldn't have made the purchase. Currently, the ROKU sits unused while I've reconnected the old streaming stick to my Vizio TV.

I have two Roku Purple Streaming Sticks that work perfectly on my older Vizio TV, not a smart TV. Recently, I purchased a Roku Express to use in a different location. However, when I tried to set it up on my main Vizio TV, I kept receiving a "no support" error. Despite working fine on my other TVs, I couldn't get it to work on the Vizio. I contacted Vizio support, and they mentioned it could be a resolution or compatibility issue. I've checked community support and others seem to be facing the same problem. I'm considering returning the Roku Express to Amazon or using it in an unwanted location. Is there any solution to make it compatible with my Vizio TV?

I'm having trouble connecting my Vizio M437-G0 TV with my DirecTV Genie. I've followed the manual's directions by connecting the HDMI cord to the HDMI 1 port on the back of the TV, turning on the TV, and trying to power on the DirecTV box using the remote and manually. However, I'm unable to access my DirecTV Genie receiver despite being able to access other apps through my Verizon jet pack.

I own a 47" Vizio TV with the serial number LAPPGKAL[redacted] and model number XVT473SV. I am looking to enhance my sound with a soundbar that can connect via HDMI arc. I am considering a Vizio soundbar with a wireless subwoofer. My TV is approximately seven years old, and I am unsure if it can support a soundbar. I hope it is not too outdated. I appreciate your prompt assistance. Thank you.

My wife purchased a TV for my birthday on February 12, [redacted]. Initially, I had trouble connecting it to iPhone mirroring. Despite attempting to use iPhone AirPlay after experiencing issues, the function did not work even with both devices on the same internet. Yesterday, I used YouTube to watch videos, but today the TV did not let me navigate to the app. I replaced the remote batteries but still faced issues. When trying to watch a YouTube video, I only had sound and a quarter of the picture on the screen. After a factory reset, the TV wouldn't turn on. Disappointed, I returned it to Walmart, where I was informed they couldn't exchange it as it had been over 15 days. Frustrated and upset with the situation.

I purchased a SB3651-F6 soundbar from Walmart in Rancho Cordova, CA on 01-04-[redacted]. The first one was defective, so I called for a replacement. The second one had the same issue. I had trouble returning it as I misplaced the shipping label. Eventually, I printed a new label and shipped it back. However, I was charged $[redacted] without consent for the faulty unit. After numerous calls and tests, I was told the charge was for not returning the soundbar, even though I had sent it back. I am frustrated with the customer service and the time wasted on resolving this issue. I am seeking repair for the second defective soundbar without providing my credit card details again. Thank you for your assistance. - Thomas Stephens

I recently purchased a new TV, but I am facing issues with connecting it to different screens, except for Netflix. Despite trying to reset it to factory settings and seeking assistance over the phone, the problem persists. The technician I spoke with mentioned updating the TV but that did not solve the issue. If the problem persists, I would appreciate having someone come over to examine the TV as it's only been a week since I bought it.

Hi, 1) I would like to request the addition of a "home" button on the remote that when pressed, moves the cursor back to the top of the Smartscreen interface. Currently, the cursor remains in its last position when the TV is turned on, causing issues with my Logitech remote's macros. It would be helpful if opening SmartCast always started at the home position or if the "back" button on the remote could reset the cursor to the top. 2) I am still experiencing frequent loading issues with SmartCast and find myself having to reset the TV often. This reliability problem makes me regret choosing a Vizio over another brand like LG. 3) I am curious about the absence of the Google Play app on my TV. Could you please clarify why it is not available? Thank you, Kevin

I am from Guayaquil, and I traveled to the USA last year, where I bought a Vizio 32-inch TV. My sister recommended it to me. When I brought it back to my country, everything was fine until about 1.5 months ago. The problem is that I can't watch movies or series on Netflix. I can browse everything, even trailers, but when I try to play something, I get the following message: "We're having trouble playing this title right now. Please try again later or select a different title." We have tried resetting it a few times. The Vizio model is D32f-E1/Serial number LTTUVMMT[redacted].

I am the original owner of a VIZIO XVT-553SV model. Unfortunately, during my divorce, my remote went missing, leaving my TV unused for nearly four years. Recently, I found an Insignia Universal Remote, model no. NS-RMTVIZ17 at Best Buy, which successfully operates the TV. I had tried another remote purchased online a couple of months ago without success and returned it. The Insignia remote now operates the VIZIO TV effectively. While using a ROKU through the HDMI port works well for streaming content from YouTube and Netflix, I encounter an issue with the AV circuits when connecting to a Pioneer Elite Home stereo system - the "VIDEO" RCA connection shows "NO SIGNAL" on the TV's input menu. I have not used the "COMPONENT" RCA connections before; could a circuit be faulty? Any advice on resolving this matter would be appreciated.

Subject: Vizio 65" PX-G1 Model Issue I am reaching out about my Vizio 65" PX-G1 model purchased from Costco online on November 28, [redacted]. After 8 months of no issues, a couple of weeks ago, the TV started experiencing picture and sound dropouts. The screen becomes very dark grey, requiring a restart to resolve. Sometimes the remote does not work, necessitating a manual reset. Despite this problem, I have had a positive experience with Vizio products in the past. With four months remaining on the warranty, I hope for your assistance in resolving this issue promptly. Thank you, Neil Kearney 56 Ashwood Drive Livingston, NJ [redacted] [redacted]

I have a Vizio Model No. VX20L HDTV, Serial No. LSAAAAH[redacted], purchased on 06.29.[redacted]. The TV has been working perfectly since [redacted], but recently, when I try to turn it on, the Vizio logo lights up white and quickly changes to yellow, but the screen doesn't turn on. I have checked all the connections and they seem to be fine. The issue started suddenly, going from working fine one night to displaying these symptoms 8 hours later with no resolution so far. I would appreciate any guidance on how to fix this. Thank you - J. Riskas

I was really impressed when I bought my Vizio TV and discovered the WatchFree section. I ended my cable subscription and now enjoy WatchFree and antenna channels. However, I am frustrated by certain companies repeatedly airing their commercials. Instead of attracting customers, it just annoys many people, including myself. Particularly offensive are confrontational ads promoting controversial topics like legalized abortion. I find these repetitive and annoying ads unbearable and plan to switch back to cable because of them. I suggest being more selective about the ads allowed, especially avoiding controversial topics like sex, politics, and religion. Additionally, reducing the frequency of repetitive ads would greatly improve the viewing experience. Overall, aside from this issue, I am pleased with the TV and the service provided. Thank you, Thomas S.

Bonjour, Je me permets de vous contacter concernant mon téléviseur Vizio de 65 pouces que j'ai acheté le 30 novembre [redacted]. J'ai contacté Vizio le 1er septembre [redacted] car il ne fonctionnait pas (dossier #[redacted]0 et demande de service #[redacted]). Après un suivi le 11 septembre (dossier #[redacted]9), un technicien est intervenu le 14 septembre pour remplacer deux cartes imprimées. Cependant, le même soir, le téléviseur a cessé de fonctionner à nouveau. J'ai rappelé Vizio le 15 septembre (dossier #[redacted]7 and demande de service #[redacted]) pour demander un autre dépannage. Un nouvel appel le 24 septembre (dossier #[redacted]0) n'a pas donné de suite. Malgré un échange prévu, je n'ai pas de nouvelles depuis. Il est frustrant d'attendre depuis le 1er septembre. Votre garantie de deux ans est louable, mais des mois d'attente ne sont pas satisfaisants. Si vous ne pouvez pas respecter la garantie, merci de me rembourser. J'attends rapidement de vos nouvelles. Christian Marotte PS: Désolé, je ne parle pas anglais.

I recently purchased the small sound bar model SB2920-C6 for my Vizio TV to replace the larger one that stopped working due to a power surge. My setup with just the TV and Tivo is simple, with no surround sound system. I have connected it using Channel One for Analog Audio In, and the volume is satisfactory, so I consider the setup complete. However, I have noticed that when I turn off the power using the remote, the TV volume also turns off. With my previous larger sound bar, I did not need to leave the remote on after setting the volume. The only time I used the remote again was to adjust the sound quality, which was infrequent. I'm wondering why the TV volume is affected by turning off the sound bar remote now. Thank you.

I am experiencing freezing with SmartCast, where items on the screen fail to load and clicking on empty item boxes causes the system to freeze. SmartCast does not function properly when using YouTube or other apps; audio drops completely and videos fail to load, requiring a soft power reset. This issue is specific to the TV and not related to the internet connection. I own a Viizio VG505 with the latest firmware from October [redacted] but continue to face ongoing problems with the firmware. If a solution is not provided, I may consider purchasing a TV from another brand. Both the TV I bought for myself and the one for my girlfriend are experiencing these issues.

Hello, I recently purchased a television (Model V505-H19) and initially, it worked fine. However, I have encountered an issue where the audio suddenly stops working while the picture remains clear. I have followed the manual instructions to check the settings, attempted to reset the TV by unplugging it, but still no luck. Sometimes, randomly pressing buttons on the remote restores the sound temporarily, but it disappears again after a few days. I have been trying to fix this for 2 days now without success. I would appreciate any guidance on how to reset the sound properly. Thank you. - Steve K Email: [redacted]