VIZIO Customer Service Issues

On 10/18/[redacted], I bought a 32" Smart TV from Walmart online for same-day pick up in store. The model is D32h-G9 with serial number LINIXZSW[redacted]. Initially, everything was working fine, but after about a week, I encountered an issue when trying to stream on Tubi TV. An error message with code VIZ-3-[redacted] stating "Player Stuck Due To Low Buffer" appeared. I believe this is a VIZIO problem. I would appreciate assistance in resolving this, as I am currently unable to watch anything. I have the online receipt, a photo of the Tubi TV message, and purchased a 2-year extended warranty. Thank you. - Frank W.

I purchased a 70-inch Vizio TV on August 27, [redacted]. Just 15 days later, it started turning off on its own and the remote stopped working. Some apps show content as unavailable until a future date, despite me previously watching them. The TV also displays an error about HDMI not being connected, affecting my new Xbox 1 and Blu-ray player. Within the first 30 days, Walmart refused to take it back. I have tried resetting it multiple times without success. The issues occur randomly, even with the warranty I bought for nearly $[redacted]. I am dissatisfied and expected better from this supposedly top-of-the-line brand. Due to a recent family tragedy, I couldn't address this earlier, but I am now seeking a replacement TV or a full refund due to my disappointment with this purchase.

I have encountered numerous issues with two Vizio Smart TVs. The initial TV developed a sizable bright white spot due to a loose backlight, a repair I plan to attempt myself. Consequently, I purchased a new model with SmartCast software. Although I appreciate the features, this TV presents frequent minor problems that make me consider switching to a different brand. I find myself having to unplug the power cord around three times a week to resolve various issues. Recently, I encountered a persistent full-screen alert claiming the Apple app was unavailable, requiring a power cycle to rectify. On separate occasions, YouTube failed to load all videos, only displaying four in a row, remedied by power cycling. At times, the TV refuses to start up, displaying a blank screen until power cycled. Even after resetting the TV to factory settings twice, the problems persist. I wonder if automatic updates from Vizio could be causing these malfunctions since both TVs are no longer under warranty.

I bought a TV from a pawn shop, and it seems it was never registered with your company. Despite numerous attempts to resolve this by registering it to my Gmail account, the TV still won't stay connected to Wi-Fi. The last representative I spoke with asked where I purchased it, and I explained it was from a pawn shop. I didn't anticipate these difficulties with your product, and I need assistance to resolve the issue. I now have a 45-inch TV that is essentially unusable. I am seeking help to address this problem promptly, as I rely on the TV for the latest news and events.

I recently purchased a Vizio Home Theater sound system with Atmos, model # SB46514-F6, from Best Buy in South Carolina ([redacted]) three days ago. After unpacking and attempting to set it up, I discovered that the sound bar and necessary cables to connect it, including audio and Arc cables, were missing. Best Buy advised me to contact Vizio directly to address this issue. Unfortunately, Vizio doesn't have another unit in stock and none are available within a 50-mile radius. Their proposed solution is for me to return the product and wait 7 to 10 days for a refund on my card. However, I would prefer to get the complete set and enjoy my surround sound as intended.

I would like to request the addition of apps like Rumble, Odysee, Bitchute to the available options. I prefer these new apps as I am frustrated with older ones deleting videos from playlists. I no longer subscribe to cable and rely on these apps for my entertainment. I seek alternative apps that prioritize privacy and freedom of expression. If a solution is not found to include these apps, I am willing to replace my 5-6 TVs with ones that meet my requirements. While I love your TVs, I require access to these specific apps. Thank you for your attention to this matter. I am keen to hear back from you soon. Appreciatively, AngieQ76

Hello, I recently purchased a Visio smart TV about a month ago. Upon initial setup, I noticed it was running slowly, leading me to believe it was normal for Visio TVs. However, the real issue arose about a week later when the TV started frequently disconnecting from the WiFi. This connectivity problem persists despite the TV being in the same location as my previous TV which did not have this issue. Other devices in my home connect to the WiFi without any problems. I have tried various troubleshooting steps, including speaking with Visio support, but nothing has resolved the issue. Even after a factory reset, the problem persists, requiring frequent resets to reconnect. I would greatly appreciate your help in resolving this or arranging for a replacement or refund for my TV. The model number is D43fx-F4. Thank you for your prompt assistance.

I purchased a 65-inch M-Series TV from Sams Club two weeks ago. Shortly after setting it up, I encountered issues with the HDMI-1 signal. After switching to HDMI-2, I used SmartCast for the first time to watch YouTubeTV, but now HDMI-2 is also losing input and apps like Netflix and Amazon Prime are not opening properly. I didn't buy the added protection plan since I've never had issues with Vizio TVs before. The TV is only 2 weeks old, and I know Vizio offers a 90-day warranty, so I would like to resolve this issue by preferably exchanging the TV. I live over 2 hours away from the nearest Sams Club, so it may take some time to arrange an exchange. Serial #: LTCWZYLX[redacted] Model #: M65Q7-H1 Thank you, J. McCollum

I purchased a 42-inch TV from Walmart on March 24, [redacted] for $[redacted], and it has been a disappointing purchase. The TV constantly loses signal, freezes, and struggles to connect to WiFi, displaying "no network detected" frequently. Despite trying various troubleshooting methods, the issues persist. In comparison, my mother owns a 65-inch TV of the same brand which works perfectly. I am unsure if there is a warranty for this TV as I did not retain the box to return it to the store, assuming the issues would resolve overtime.

I bought a Vizio 58-inch V Series TV from Target on December 28, [redacted]. It has been working well for 8 months, but recently I have noticed horizontal lines and picture distortion on the screen. From what I have read, these issues should be covered under the one-year warranty from the purchase date. I am looking to get the TV repaired, replaced, or receive a refund for the purchase price. Model: V585-H11 Serial: LTMDZILW4165 Thank you, Sam T.

My VIZIO D40f-G9 is constantly experiencing issues with Netflix. The problems include: - Endless buffering at 24% or 25% every time I watch for about half an hour or an hour and a half. - Forgetting where I paused in a show or movie. - Occasionally failing to load the Netflix app and displaying error codes. Things I tried to resolve it: - Unplugging the power cord for one-two minutes before plugging it back in. This temporarily solves the issue for about an hour and a half. - Pressing the power button for 5 seconds after unplugging the power cord, then waiting before plugging it back in. This also only provides a temporary fix. - Rebooting the TV through Settings. Dealing with this is frustrating as I need to unplug the TV multiple times per night. Despite updating the TV, the problem persists. I was hoping an update would solve it, but that doesn't seem to be the case. Any help would be appreciated.

I chose this brand based on my positive experience with a Vizio television I owned previously, which lasted well and is now being used by my daughter. However, I'm extremely disappointed with the lack of quality in my current TV, which I've only had for less than six months. The color resolution is poor, with colors such as red, green, and blue overtaking the entire picture at times, requiring me to constantly power off and unplug the TV. Even when the color issue isn't present, dark colors appear mottled with squiggly lines, pixelation is noticeable, and the volume quality is subpar, often becoming tinny and reverberating even at low volumes. The TV's lack of manual controls is frustrating; without the remote, it's challenging to make adjustments. This is by far the worst TV I've ever owned, prompting me to write my first ever complaint due to my extreme dissatisfaction as a consumer.

I misplaced the power cord for my soundbar during our recent move. The number on the back either reads 5B402OE-ADNA or SB402OEZ-ADNA. I am in need of a replacement. Please provide information on the cost, and I will promptly cover it. I hope you can assist me with this request. Thank you. - Glenn Hackbush.

I have a 1-year-old Vizio 85" TV that is experiencing issues. Initially, it became hard to turn on using the remote or the power button as it sometimes froze, showed red lines, and turned off. It now only turns on randomly after being unplugged but doesn't stay on for more than 20 minutes. The light on the bottom of the TV behaves strangely, losing brightness after turning on. Despite trying various troubleshooting steps like unplugging and holding the power button and checking for updates, the problem persists. I bought the TV at Sam's Club and can provide any necessary records. I'm seeking a simple solution to address these ongoing issues as I value the product and wish to restore its functionality. Wishing you a Happy New Year, and I hope to resolve this problem swiftly.

Hello, I need assistance with connecting my Vizio E70-C3 TV, a new SB4551-D5 surround system, a Sony Blu-ray player, and Dish TV using HDMI connections. I would appreciate instructions and maybe a diagram to help with the setup. Additionally, I am looking for sound bar wall mounts with screw knobs. I have always been pleased with the helpful service I received from Vizio in the past, and I often share my positive experiences with others. Any information or tips on Smart Cast would be helpful. Thank you, Wesley W. PS: If there are any resources such as videos or printed guides available, please feel free to provide them. My address is PO Box [redacted], Montague, New Jersey.

Help Needed with Vizio TV Locking up and Rebooting I own a Vizio M65-E0 SMARTCAST TV purchased on 5/29/[redacted]. The TV is in my living room, about 25 feet from the router. I'm experiencing multiple issues including freezing, locking up, reboots, update searches, and buffering problems, mainly during streaming from my phone or directly on the TV, as well as during DVR playback. I have tried troubleshooting by performing a factory reset multiple times with no lasting solution. AT&T has visited and upgraded the router which provides adequate wireless speed. Comparing with a Samsung TV in the same location, the Vizio continues to freeze and reboot. Given the frustration, despite a significant investment in the TV and an extended warranty, the recurring issues are concerning. I'm questioning if this is a manufacturing or hardware problem with Vizio that can be addressed.

I am experiencing difficulties turning on my Vizio TV using both the remote and the power button on the back. I have followed all troubleshooting steps from the Vizio website without success. The remote is working on my other Vizio TV without any problems. Unfortunately, Square Trade informed me that the warranty has expired and they cannot assist. I am seeking an estimate for repairs to determine if it's more cost-effective to fix or replace the TV. As the TV is wall-mounted and requires two people to remove, I am unable to bring it in for local repairs as my usual tech doesn't offer home services. I am looking for a trustworthy individual recommended by a reputable company to address this issue in my home.

I recently spoke with a Vizio representative regarding my [redacted] TV model but was disappointed with the lack of assistance provided. The representative mentioned that someone from another department would contact me later due to their busyness and was unable to transfer me directly. I expressed my frustration and informed them that I would only wait until 12:00 to receive a response. If I don't hear back from Vizio, I have decided not to purchase any Vizio products again. It's concerning that there seems to be a lack of repair services available for Vizio products, especially when the cost of repair could potentially be lower than buying a new TV. If Vizio doesn't have recommended repair technicians, it poses a significant issue for customers like me when our TVs encounter problems, regardless of their age.

I recently spoke with a Vizio representative regarding my [redacted] TV model issue. Unfortunately, the representative mentioned that due to the TV's age, he was unable to assist, but assured me that someone from another department will contact me later. He couldn't transfer me directly as that department is reportedly swamped. I made it clear that I will give them until 12:00 to get back to me, or else I am reconsidering future purchases from Vizio. It doesn't make sense to buy a new TV if the repair might not be costly. If Vizio doesn't provide repair services or recommendations, it creates a problem for customers needing assistance, regardless of the product's age. While Vizio TVs are cheaper than Samsung, the absence of repair options is concerning. I simply hope Vizio can offer guidance or suggest a qualified repair service for their products.

I recently bought a 70-inch Vizio TV from Fred Meyer, and it has been working well overall. However, I recently connected a new antenna to watch TV, and I noticed that the TV channels option in the menu is not functioning. It appears on the screen but is not selectable, preventing me from accessing and scanning channels. Despite rebooting the TV, the issue persists.