VIZIO Customer Service Issues

We bought a Vizio 55-inch Smartcast TV last year. During a recent move, our cable installer had trouble getting sound on the TV. Since we didn't have wifi, we couldn't access the menu because the remote that came with the TV doesn't have one. Our son had to bring the TV to his place where there is wifi to fix it. Not everyone has access to wifi, so it seems odd that Vizio wouldn't provide a remote that works without it. When contacting Vizio support, they offered a phone number to purchase a remote, but it really should have been included with the TV. We've just gone through a big move and I had open-heart surgery, so dealing with this is particularly challenging. We would appreciate it if Vizio could assist us by providing a functional remote that can access the menu without wifi.

I own an N64, SNES, and Gamecube, all connected to my E50x TV using a special connector on one side and RCA on the other. The Gamecube works fine, but the SNES and N64 do not work at all. I connect the cables to the Red for Audio 1, White for Audio 2, and Yellow into the green slot on the TV. Despite working on other TVs, they do not function on the Vizio E50x. Given my professional background as an electrical engineer, I expected all devices to be compatible. Can you please provide more details on why the SNES and N64 are not working with my TV? Your prompt response would be greatly appreciated.

I have a Vizio model E43-E2 monitor which lacks a tuner and coax input. I own an Insignia NS-DXA1 digital tuner that has RCA outputs for video (yellow), left audio (white), and right audio (red), along with a remote for channel changing. Both devices are old but functional with a TV that has a tuner. To connect the Insignia tuner to the Vizio monitor, which has vertically aligned ports labeled Red, White, Red, Blue, Green, and HDMI, I need to know how to pair the RCA plugs to the Vizio jacks. Could you guide me on which color plug goes into which corresponding jack on the Vizio monitor for video (Yellow), left audio (White), and right audio (Red)? Additionally, what input source should I choose from the Vizio menu to view local channels efficiently? Thank you for your assistance; this has been quite a puzzling task for me. I appreciate any help as I’m trying to make do with my existing equipment due to budget constraints. Sincerely, [initials]

I recently purchased a PlayStation 4 Pro and connected it to my new 60-inch 4K smart TV. Unfortunately, after playing on [redacted] resolution with UHD enabled for a few days, the screen goes black and I lose sound, though the system remains on. I initially suspected the issue was with the PlayStation and replaced it, also trying two different HDMI cables to rule out a cord problem. The setup worked for a while but then failed again, leading me to believe it could be an HDMI port issue with the TV. I have attempted various troubleshooting steps like changing ports and components, but the problem persists. Considering all my efforts, I am inclined to think the TV's HDMI ports might be the cause and am considering requesting a replacement for the TV.

I own a Vizio 650i b2 television and I've noticed it has a blue tint, despite my attempts to remedy it. I would greatly appreciate assistance with adjusting the calibration settings for optimal picture quality. If that's not possible, I may have to consider purchasing a new TV, although it's not financially feasible for me as a retired Vietnam veteran. This TV holds sentimental value and is essential for my living room. Ensuring a decent picture quality is important, so any guidance would be greatly valued. Thank you for your support. - J. Knight

Hello, I am Tom. I have been dealing with a terminal lung disease for the past 6 years, preventing me from working. It has become increasingly challenging to make ends meet, especially after our TV recently broke down due to old age. My daughters are confused about why we are one of the few households without a working TV. My wife is my caregiver and also unable to work. Despite reaching out to various companies and stores for assistance, I have not had any success. As Christmas approaches, I am feeling the weight of our situation even more. I know it's a big request, but I am feeling desperate and depressed. Is there any possibility that you could donate a television to us? I apologize for my direct approach and I completely understand if you are unable to assist. Thank you for taking the time to read my message. Tom S. 24 Village Drive Preston, Lancashire PR2 6JH

Hello, my Vizio 43-inch TV is defective. I bought it 6 months ago, and the store warranty has expired, so I am now relying on the manufacturer's one-year warranty for a replacement. I contacted the Washington Consumer Department, and they advised me to reach out to the manufacturer. I want to resolve this matter in a peaceful manner. My name is Mr. Edward Ope, and I live at [redacted] Annapolis Rd, Suite [redacted], Bladensburg, MD, [redacted]. I will attach a copy of my payment receipt. I am returning the TV as instructed by the Walmart manager, and I am hoping for a replacement. Thank you.

It seems that VIZIO's tech support is unavailable due to the holidays, which is inconvenient for those setting up new displays on Christmas Day. If this issue is caused by a recent update, the timing is unfortunate. While I don't remember performing a firmware update, my set might have updated automatically while I was away. The SmartCast feature was working fine this morning until 10 am Pacific Time when I turned off the TV. All other functions of the television aside from the "smart" features are functioning correctly. If the problem is related to the firmware, it would have been better if they had delayed the update until after the holidays when customer service is available, or released it well in advance to address any issues beforehand.

I purchased a Vizio D series 50” TV for my daughter on July 19, [redacted]. Recently, the screen has been repeatedly shutting off and going black. While it used to come back on after a few hours or days, it completely stopped working at the end of December. I recall my daughter contacting support about this issue in the past, although I am unsure of the exact date. Considering the TV is only a year and a half old, I find it concerning that it has malfunctioned to this extent. I am wondering if there is a manufacturer's warranty that could cover such a defect. The order was placed online, and the order number is [redacted][redacted]. I would appreciate any information or assistance you can provide regarding this matter. Thank you. - Lorrie G.

I've had my TV for just over 2 years, the model number is M50-C1. Unfortunately, I no longer have the receipt, as it's been some time and I've misplaced it. I bought it brand new from a local electronics store in San Antonio. Recently, while watching TV, I noticed a black nickel-sized dot in the bottom left corner of the screen, along with a slight fading of the picture. There seems to be a white light in the surrounding area, and it's noticeably hot. Upon closer inspection, I found a tiny burn spot on the TV with three stress lines below the black dot. I suspect this may be a defect and I'm curious about the manufacturer's warranty. Thank you.

My Vizio TV model number XVT323SV won't turn on properly. When attempting to power it up, the Vizio logo on the front blinks orange and white, followed by the Vizio logo on the screen, then it goes black and starts blinking on the front again. I tried power cycling it several times with no success. It continued cycling on its own for over an hour before I decided to unplug it. After my boyfriend removed the back panel, even though he claims he didn't do anything, now the TV won't respond at all. I'm unsure of the issue and have no idea how to resolve it.

I have been experiencing audio issues with my E470VA TV for about a month now. The audio quality has never been great, so I purchased a Vizio sound bar to help, but the problem persists even with the sound bar. When switching between programs and commercials, the audio becomes scrambled, and I need to change channels to fix it. I tried rebooting the TV as suggested by Tina from chat support, which temporarily solved the issue. However, the problem has resurfaced recently and persists despite multiple reboots. The TV is about 5 years old, and I replaced the remote sensor a couple of months ago. If there is a specific component that needs replacing, I am open to doing so to fix the audio problem. Any assistance would be greatly appreciated. Thank you, Bob Ross.

I own a Vizio TV, model D65u-D2, serial number LWJAUDAR[redacted], purchased from Sam's Club on 11-14-[redacted]. I also bought a 3-year extended warranty from Square Trade. On 6-24-19, the screen started going black while the sound remained. I discovered that turning the TV off and on would bring the picture back for a brief time before going black again. Even with the picture mode set to "CALIBRATED" and auto-brightness "OFF" with the backlight at 95%, the issue persisted. After contacting Square Trade and going through troubleshooting, it was suggested that I change the settings to resolve the problem, indicating it might be a "SOFTWARE ISSUE" due to a Vizio software upgrade. I suspect a hardware component failure rather than a software problem. I seek Vizio's technical insight on this matter for an independent opinion. My request is for a written evaluation referencing my model and serial number, addressed to me. If deemed necessary, the assessment could also be forwarded to Square Trade. I am not seeking direct intervention, just an expert viewpoint on the TV issue. Thank you for your assistance.

When I go to the screen on my TV under "mobile devices," it says no devices are paired. I use an Amazon Firestick plugged into an HDMI port, and it works since I can watch Hulu. There's an app loaded on the Firestick called Kodi version 17.6. In Kodi, when I go to a site called olpair.com on my laptop to pair, the website no longer shows the captcha option. The pair button is there, but without captcha, it results in an error preventing pairing. The absence of the captcha symbol makes it impossible to verify and pair the device now. I need help figuring out how to pair a program in Kodi on the Firestick as I used to with olpair.com. If it's easier, please reach out at [redacted]. Thank you.

I attempted to connect my Vizio TV to my WiFi network but encountered an issue with the message "Unable to connect." When trying manual setup, it prompted me to check the password. The password I entered is correct as my other devices are connecting successfully. After resetting the TV to factory settings and retrying the connection, it still won't work. My TV model is M370NV with Serial # LAQKGWAL. I need it to access Netflix, a service I used before. I recently moved from Portland to Las Vegas, prompting this setup need. Any assistance would be appreciated. Thank you.

I have a 50-inch LED 1080p 120Hz Smart HDTV connected to the internet. I switched from satellite TV to streaming to save money. However, I've been experiencing buffering and stalling issues with the programming. The TV times out frequently, and I discovered that a timer was enabled, though I never activated it. This didn't happen when I used cable or satellite services. I've turned off all timers, but the problem persists. Interestingly, my other Vizio TVs don't have this issue. I even tried using an HDTV antenna, but the problem remains. Your help is appreciated.

My TV is currently not turning on. Initially, the white power light turned on, but it never turned off, which is unusual. I tried unplugging the TV and plugging it back in, but now there is no power light at all. Pressing the power button on the side of the set is not making any difference. I checked the remote batteries, and they are working fine. I attempted a hard reset by unplugging the power cord, holding the power button for 10-15 seconds, and plugging it back in, but still no power. Are there any other solutions I can try? Thank you. - Jeff

I contacted customer service about my 2-year-old 65-inch Vizio Smart TV due to a dark shadow on the screen, a common issue with Vizio TVs, as I found online. In my second call, they mentioned replacing my TV, but later offered to sell me a new one at a discount instead. I'm disappointed with this resolution considering the TV's high cost and short lifespan. It seems Vizio knowingly produces subpar products, leaving customers with costly problems. I simply hoped for a repair or replacement, not a sales pitch. Vizio's customer service fell short of my expectations.

Vizio did produce TVs with a center stand (pedestal) which many customers, including myself, found to be the superior design. It provided stability to the TV, particularly for placement on specific TV cabinets. The current trend of TVs with legs positioned at the corners makes them incompatible with certain furniture, like in my case where the legs extend beyond the cabinet's width, creating instability. This design flaw affects various individuals who use TV cabinets designed for components such as DVRs, cable boxes, and sound systems. In situations where wall mounting is not an option, alternatives are limited for 40-43" TVs, causing cable management issues. The move away from the center stand design by most brands, including Vizio, has led to dissatisfaction among consumers, resulting in missed sales opportunities. Many customers hope that Vizio will reconsider reintroducing center stands for TVs not intended for wall mounting. Thank you for listening to our feedback. Regards, J.Q. from Milwaukee.

I bought a VIZIO 40" (1080P) Smart LED TV, D40f-G9 model, just 3 months ago and have used it about six or 7 times. Recently, the screen goes black after being on for a minute or two. Although the audio works, the image disappears. Even after unplugging it, waiting, then plugging it back in, the issue persists. I tried various solutions suggested online and on the manufacturer's site, but none have resolved the problem. I am hesitant about getting a replacement, fearing the same issue might occur. I purchased the TV with a two-year protection plan from Walmart, but I no longer have the original box. I am considering returning the TV and would appreciate assistance with this matter.