United Healthcare Customer Service Issues

Dear Client Services, Earlier this year, I made a change to my insurance plan, moving from AARP Plan F to AARP Medicare Complete Secure Horizons Focus Plan. However, after just 2 days, I decided to go back to my original AARP Plan F. Despite this, payments for the new plan were still deducted from my account. I contacted UNH to correct this and requested to revert the deductions to my Social Security check, which has not been done yet. Currently, UHC deducted $[redacted].40 from my bank account for 2 months of Rx Plan erroneously. I have coordinated with Social Security to resume deductions from my Social Security check as usual. Kindly adjust the payments accordingly. Please cease deductions from my bank account for the Rx cost. The Rx expenses will be covered by my Social Security payments moving forward. Thank you for your assistance. Best regards, Jim L. Member ID: [redacted] [redacted] [redacted] E. Santa Anita Ave. #[redacted] Burbank, CA [redacted] [redacted]

I have been trying to reach out regarding my daughter's insurance coverage issue. United Healthcare claims she has coverage under another insurance similar to Aflac for accidents. However, her surgery for an ear infection does not fall under this accident coverage. The other insurance company confirmed they will not cover the surgery as it was not an accident. I need someone to contact me directly. Dealing with my daughter's hospitalization, surgery, hearing loss, and ongoing appointments is stressful enough. Please reach out so we can resolve this coverage matter swiftly and move forward.

My dentist informed me that I need a new crown on a root canal that was done over 10 years ago. Her office told me my share would be $[redacted], which includes a porcelain material for the crown. United Healthcare covers metal crowns, but they pose safety risks. Does United Healthcare cover metal crown placement? I am experiencing a lot of pain and cannot afford $[redacted]. Thank you, A.G.

I recently received a letter from United Health Care informing me that my policy will expire on October 31, [redacted]. I want to highlight that I have settled all my payments in full, and there are no outstanding balances with United Health Care. It appears that I may have overpaid if they are canceling my policy at the end of this month without giving me the chance to utilize it. Sadly, I have not had the opportunity to use the insurance I invested in. As I am relocating, I don't plan on using United Health Care in the future. Kindly acknowledge this message. If you are not the appropriate contact for this matter, please forward it to the relevant department or person. I will save a copy for reference. Thank you, Kerry Joslyn.

1. I need pre-authorization for surgery, which was approved and then canceled twice. The surgeon now requires a new pre-authorization to reschedule the procedure. 2. A provider contacted me regarding a claim that was canceled or placed on hold, stating I need to update information for processing. Although I updated it last June with a Customer Service Representative (CSR) who advised the provider to resubmit the claim for payment, it seems I must do this process again.

I was recently in a severe car accident and am currently residing in a nursing home. I am prescribed multiple medications, including oxycodone, which United Health Care will no longer cover after December 5 unless my doctor contacts them for prior authorization. Despite my doctor increasing the dosage and changing the prescription, he has not followed up with United Health Care. I am concerned about running out of my medications when I leave the nursing home, as I cannot afford to pay for them out of pocket. The situation has left me stressed and unsure of what will happen when I return home. I would appreciate any assistance in resolving this issue. Thank you, Gregory Wolf.

When I spoke with Ronald Carter, a licensed Sales Agent, he reassured me that I wouldn't face a Late Enrollment Penalty (LEP). Unfortunately, I trusted him and now it seems I was mistaken. It's disheartening to realize my naivety, even at my age. Sometimes, wisdom comes slowly. This misrepresentation by United Healthcare through Mr. Carter is unacceptable. I feel like a victim of the Medicare system, penalized unjustly for being healthy and not utilizing their resources for six years. It seems unfair that I should be now charged for a deficiency in their initial explanation, especially after years of unproblematic insurance coverage. I cannot afford an additional $35 deduction from my Social Security income. I request the cancellation of my United Healthcare plan so I can return to my original Humana insurance coverage. Toni H.

Please cancel my AARP Medicare Supplemental Insurance application immediately. My member number is #[redacted]44-11. I am disappointed because the AARP literature quoted me $[redacted].84 monthly, but I received payment coupons for $[redacted].31. That's misleading. When speaking with Julie at customer support, she explained the discrepancy was an estimate. I asked her to cancel my application, but was transferred and left on hold for a total of 48 minutes. I have decided to stick with my current provider, Medical Mutual, for $[redacted] with Silver Sneakers benefits and better customer service. Please remove me from your system. Thank you.

I recently received a bill from SouthCoast Health stating that I owe them $[redacted] from 06/01/19. Despite providing my insurance card during my visits to urgent care, I was surprised to receive this bill. Today, I visited SouthCoast Health and was informed by a staff member that my health insurance was valid until 07/01/19, not expired on 06/01/19 as stated in the bill. They advised me to contact you to resolve this matter since they do accept United Healthcare which was my insurance provider at the time. I kindly request a prompt response to clarify and rectify this situation. Thank you.

I keep receiving numerous emails from UnitedHealthcare, despite not being their customer. I am struggling to make them stop. The emails instruct me to contact the number on the back of my nonexistent card, which I don't possess since I am not a member. Whenever I call the number provided in the emails, they are unable to assist because they cannot locate an account for me, which is expected since I am not a customer. Please assist me in removing my email, [redacted], from their mailing list. Additionally, the true client is not receiving any of the messages meant for her, which include crucial information such as lab test results and bills.

I am facing issues with my Cobra benefits after losing my job. Despite receiving a letter from UH approving IOP services with the approval number 8k5yxg-01, the hospital keeps being told that my benefits were terminated. The hospital was informed that the payment would be processed in 72 hours, but it has been delayed multiple times, with the latest promise being the day after Christmas. Yet, even now, my benefits are still being reported as terminated. This situation is frustrating, and despite my repeated calls, no progress has been made. If this continues, my next step might involve reaching out to the media.

After successfully registering and logging in with Chrome, I encountered an issue where every login redirects me to a blank "Security" tab with an unfamiliar URL involving healthsafe-id.com. Despite clearing cookies and rebooting my Windows 10 system, the problem persists. My Chrome browser is updated to Version 79.0.[redacted].[redacted]. It seems related to healthsafe-id verification, but I'm unsure how to resolve it. Can anyone offer insights or suggestions to make the login process function correctly again?

I am experiencing difficulties accessing your site. Whenever I enter my ID and password, I am prompted for a text confirmation number, despite being familiar with the process. This loops back to the login page and repeats the text confirmation requirement. I've already tried resetting my password via email, but the issue persists. Can you please assist me in resetting my account entirely so I can register from the beginning? Due to being hard of hearing, communicating over the phone with individuals whose accents I find challenging coupled with my hearing impairment is a struggle. I rely on my phone for internet access, rendering it impossible to simultaneously make calls and complete online processes. Your help in resolving this matter without the need for verbal communication would be greatly appreciated.

Subject: Payment Plan Frustration I recently contacted customer service to inquire about my balance, make a partial payment, and arrange a payment plan. Unfortunately, my experience was extremely frustrating. The initial agent confirmed my information but then suggested using my Social Security Insurance for payments. When I inquired about setting up my payment plan accordingly, I was transferred multiple times, had to repeat details, and waited on hold for extended periods. This lack of coordination and efficiency is unacceptable. My requests are simple: A) Ensure customer service agents have access to payment arrangement details. B) Allow payments to be made before transfers to specific departments. C) Avoid escalating customer frustration as it risks losing clients. D) Streamline the verification process to expedite assistance. E) Consider improving the scheduling of outbound calls for convenience. After being on hold for over 40 minutes, I am discontinuing my attempt to make a payment. This experience has been time-consuming and disappointing. I hope for a more organized and customer-friendly approach in the future. Sincerely, Elizabeth L. R. [redacted] [redacted]

Hello, my name is Vedat TAYFUN. I used to work at a restaurant that closed due to the coronavirus. They mentioned something about passing the COBRA and getting documents from an insurance broker. However, I haven't received any documents yet. Could you please explain what COBRA is, how much I will need to pay, and what the coverage includes? I have another question as well. For instance, if I decide not to go with COBRA and purchase insurance from United Healthcare, can I cancel that insurance when I return to work? How much would that cost? I would really appreciate your help. Thank you.

I feel like I was misled about my healthcare coverage. I requested information, but when I received it, I discovered I had been switched to United Healthcare without my consent. I never received my United Healthcare card or insurance details. I have a surgery scheduled for August 5, and as a disabled individual on fixed income, I cannot afford it without insurance. I urgently need United Healthcare to contact me with my insurance information so I can provide it for my surgery. Waiting for over a year for this surgery, I hope this insurance issue won't hinder my procedure. Please call me at [redacted] to provide me with the necessary details. Thank you.

I recently called customer service at the [redacted] line and spoke with Shaquita from Indiana, who was incredibly rude and unhelpful. She refused to assist me because the policy wasn't in my name and was dismissive and aggressive before hanging up on me. I called back and luckily got a different representative who was able to help me with my billing issue. She confirmed my details were on the account and assisted me politely. Although I prefer speaking with someone in the U.S., the second representative was very helpful. I wanted to share this experience as reliable phone and e-mail communication is crucial, especially during Covid-19. Such poor phone service can be frustrating and make customers consider switching companies.

Concerns About Medical Billing Practice at AltaBates Medical Group I am writing to express my deep frustration with the way AltaBates Medical Group has handled my medical billing. Despite having reliable health insurance through Cal EPA, I have received unwarranted bills that have negatively impacted my credit score. While my insurance provider, United Health Care, has promptly paid the bills, AltaBates Medical Group has still proceeded to report me to credit bureaus without my knowledge. This has unfairly affected my credit standing. Moreover, I recently scrutinized a bill related to emergency services where I noticed a questionable charge from a doctor for a service outside of their specialty. The doctor, who is a general medical practitioner and not a cardiologist, charged an exorbitant amount for a brief encounter during an emergency visit. This billing discrepancy raises concerns of potential malpractice. I am requesting a detailed breakdown and clarification of this particular charge and urge the doctor to justify the high fee for the services provided. Your prompt attention to this matter is greatly appreciated. Sincerely, Dr. R. B. Ghosh Nobel Laureate, Charles Townes Professor of Water Chemistry Founder, International Institute of Bengal and Himalayan Basins Phone: [redacted] Website: iibhb.org Email: [redacted]

I'm reaching out on behalf of my Grandmother, Justina K. We have previously contacted GoHealth about cancelling a plan she unintentionally signed up for. Although she intended to enroll in a different United Health Care plan, she ended up with a Medicare Advantage Plan that could affect her HRA benefits. To prevent any issues, I need to send a written letter confirming the cancellation before Jan 1, [redacted]. Could you please provide me with an address to send this letter to? I want to ensure all necessary details are included to avoid any disruptions to her retirement benefits. Thank you for your assistance. Sincerely, Amy T.

My husband contacted you to sign up for the Medicare plan seen on TV. We currently have coverage through my retirement benefits, and he believed this plan would provide additional benefits and potentially savings. Unfortunately, he was unaware that enrolling in your plan would result in the automatic cancellation of his coverage under my retirement plan. Due to some cognitive impairments from previous strokes, he misunderstood the implications. Please cancel the application for Charles K. Ellis at [redacted] Hill Creek Rd., Spring Texas [redacted] promptly. I kindly request confirmation of this cancellation. Thank you, Mrs. Ellis.