United Airlines Customer Service Issues

Our flight from Florida to Newark experienced significant delays exceeding 36 hours. The initial causes were weather-related disruptions, airport closures, and crew issues that prevented the pilots from flying within FAA regulations. To complicate matters, the flight ran out of fuel necessitating an unplanned stop at Dulles Washington airport. Following another 12-hour delay, we eventually arrived at EWR without my checked bags, which remained at Dulles. With an upcoming international flight scheduled for this Friday, I urgently need assistance in retrieving my luggage promptly.

My flight scheduled for June 27th from Syracuse to Hong Kong was canceled due to a delay from Syracuse to Denver. The airline's help desk assisted in rebooking my flight for Saturday, July 1st, with arrival in Hong Kong on the 3rd. Unfortunately, I lost nearly a week of my vacation and the hotel reservations I had already paid for. Today, upon checking my reservation, I noticed there is no seat confirmation from Syracuse to Chicago O'Hare in the rebooked flight. The reservation details are under M3BJ36 for two travelers, H. and C. I have tried contacting customer service at 1-[redacted] and have been on hold for 2 hours and 22 minutes. Thank you for any assistance you can provide.

Flight confirmation number HZ7MGL. On our trip to Italy, United Airlines lost our luggage both ways. Initially, we were given a reference number but never received a response. After multiple trips to the airport, we finally located our bags after three days of being without clothes or toiletries. I am seeking a refund for the mishandling of our bags. Additionally, I would like to inquire about any daily allowance for necessary purchases. All receipts are in Italian, causing confusion. Despite completing a survey a week ago requesting contact, we have yet to hear from anyone. Assistance is greatly appreciated.

I have been on hold with United Premier Desk for over 4 hours. Recently, I noticed a flight credit in my MilePlus account for a flight that was ultimately canceled. I would appreciate it if you could investigate the situations regarding my trips with reservation codes G46F85 and G5HK8P. I believe I am entitled to a full refund of the fare I paid, either in the form of flight credit or a refund to my original payment method. If the reimbursement is in flight credit, I kindly request that it remains valid for up to 24 months. I am willing to forego compensation for other personal expenses incurred due to these troublesome situations if this matter can be promptly addressed.

Flight United #[redacted] on Tuesday night experienced significant delays ultimately leading to its cancellation. Due to the number of affected passengers, long wait times of 3-4 hours were necessary to speak with an agent at the desk. Unfortunately, no available flights or hotels were provided, resulting in families having to spend the night in the airport, with some enduring a 2-day wait for a new flight. Requesting a refund for the disrupted flight and a future travel voucher to account for the inconvenience experienced the following day.

I have a ticket scheduled to depart next week to visit my father who is terminally ill. Unfortunately, his condition worsened in the past 24 hours, and I may need to fly in the next 48 hours instead of waiting until next week. I used a flight credit to purchase the ticket, so changes are limited to +/- a day. I'm wondering if I can purchase a new one-way ticket and still utilize the return portion of the original ticket. My concern is that if I miss the original departure flight, UAL might cancel the return leg automatically.

I recently made a flight reservation from Toronto (YYZ) to New York (LGA) for July 22nd. Unfortunately, there was an issue processing my credit card payment during the booking. Consequently, I used my husband's credit card to secure the same flight. I received an email from United Airlines stating that I have two reservations, with codes GZG00W and GZ3RJL, and warning about potential travel issues. While I have a trip summary for GZ3RJL, I did not receive one for GZG00W. To avoid any complications, I kindly request to cancel reservation GZG00W.

My spouse and I had a flight booked with United Airlines departing from San Jose at 11:12 pm tomorrow. We received an email from United notifying us that they rescheduled the flight to depart 21 hours earlier than planned. Instead of departing in 27 hours, the new departure time is in 5 hours. This sudden change is inconvenient as we both have work commitments. The airline is asking for over $1,[redacted] per ticket to change the flights, which is unreasonable. However, we need to arrive in Ft. Lauderdale by Friday morning.

United has inconvenienced me by canceling my flight and rescheduling me for one that is unsuitable for my needs. The flight change prevents me from attending an important engagement, and I've explored alternative flights with both United and other airlines. There are several options available that align with my schedule, but unfortunately, I am unable to make these changes through the United app. Despite multiple attempts and a lengthy hold time since early morning, I have been unsuccessful in reaching their customer service by phone. In light of these challenges, I have lodged a complaint with the Department of Transportation. I kindly request United to address my concerns, answer my call, and assist me in rebooking a flight that arrives in Cincinnati before noon on June 30th. I am flexible to depart from Norfolk, any airport in Washington DC, Charlotte, or Philadelphia to accommodate this change.

Subject: Cancellation Request for Booking Ref MYMXT2 Dear Customer Service, I am writing on behalf of Nicholas Fitzgerald to request the cancellation and refund of booking reference MYMXT2 made on April 29, [redacted]. The purpose of this booking was to visit a college friend in Los Angeles, however, due to unforeseen circumstances, I am unable to proceed with this trip as my stepfather has recently been diagnosed with terminal cancer. As supporting my family during this difficult time is my top priority, I kindly ask for your assistance in processing this refund. Thank you for your understanding and cooperation. Sincerely, Nicholas Fitzgerald

Hello. We recently flew from Newark to Athens, Greece. I had a brief connecting flight to Chios from Athens. Unfortunately, my bags were left behind due to a delay in Athens. We have a family wedding in Chios and I urgently need my luggage. The reference number for my luggage reservation is #GSJBDB. I have been struggling to get assistance as every time I call customer service, the call gets disconnected. This situation is negatively impacting my trip and the upcoming wedding. Please assist in retrieving our luggage promptly. The flight duration from Athens to Chios is only 30 minutes. Your help in resolving this matter would be greatly appreciated. Thank you.

Our departing flights from Milwaukee to Newark were canceled late last night. Consequently, we had to make last-minute rebookings with Southwest at increased rates to a more distant airport and arrange for a rental car. We are seeking reimbursement for these additional costs. Moreover, the entire flight schedule was canceled without keeping the return flights. This led us to secure new bookings with United at higher prices. Kindly consider refunding us for this as well. Furthermore, we initially had premium economy seats for the return flights, and we are hoping to have these reinstated for our journey back on Sunday.

I am currently experiencing a delay in receiving a refund for a baggage claim that I submitted over 7 weeks ago. Despite numerous phone calls adding up to over 8 hours of waiting time, I have not received a resolution. The lost bag claim number is JAX44417M, and the case ID/file refund number is [redacted]7. On 5/2/23, our bags did not arrive in St. Augustine, FL, and although we were compensated $[redacted], our personal cards were in the bags, preventing us from using the funds. We spent $[redacted].42 out of pocket until our bags were delivered on 5/3/23. Despite submitting the reimbursement form along with 4 receipts, there have been issues with the processing. The lack of communication and follow-up from the company has been frustrating as promised callbacks have not been received. It has been over 8 weeks, and the refund has still not been processed as indicated. I am eager to resolve this matter promptly. Thank you, C. Kinchen.

My flight from Seattle (SEA) to Newark (EWR) was delayed by two hours, causing me to miss my connecting flight from EWR to Toronto (YYZ). During the first flight, my large checked bag and carry-on were both checked at the gate due to limited overhead bin space, even though I paid a higher fare for the carry-on. An agent changed my connecting flight and assured me my bags would be rerouted. Despite waiting at YYZ, I couldn't locate my bags. A United representative later explained they were still at EWR and could be delivered within 48 hours. I described my light pink hardshell carry-on and navy blue large hardshell bag, but the system listed the carry-on as green. As my bags hold all my belongings due to a move, I've had to purchase new clothes and essentials, incurring unexpected costs. I'm seeking reimbursement for these expenses and a correction of the bag description in the United system to ensure a safe return of my belongings.

Due to a cancelled flight from EWR (OTXKML) after checking two bags, United Airlines issued a refund. Rebooked on another airline departing from PHL, the bags were tagged for SMF on the UA flight. Unable to confirm the bags' status due to the long customer service line, alternate plans were made to fly out on Saturday from PHL. The original UA flight was scheduled for Wednesday, June 28, while the new American Airlines flight is set for Saturday, July 1. It was inconvenient to change plans, but the concern is for UA to deliver the checked bags to Sacramento and the timeframe for delivery. Thank You.

Hello, my name is Alba Espinoza. I had a flight scheduled today with confirmation number GWT05V from Sacramento, CA to London. Unfortunately, the flight was continuously delayed, causing me to miss my connection. I have been rebooked on a flight for tomorrow. I had a hotel reservation in London for tomorrow night for which $[redacted].00 was deducted from my account, and I am now seeking a refund. I believe this issue was caused by United Airlines.

I would like to confirm the status of my tickets. I want to ensure that the two canceled tickets were processed correctly, and the three remaining tickets are as follows: 1: Yim, Kwok Kei 2: Lin, Shurong 3: Yim, Mable The two individuals who canceled their flights from Hong Kong to Denver are: 1: Hoong, Sam San 2: Lin, Guhuo All reservations were made by me: Yim, Kwok K MileagePlus # PVE98722 My phone number is [redacted] Email: [redacted]

Upon arriving in Mykonos (JMK) on June 28th, we have yet to receive our two checked bags. Our confirmation number is D4J1CV. Despite contacting Aegean Airlines, a Star Alliance partner, and speaking with the local airport which claims they did not receive the bags from United in Amsterdam, we are still without our belongings. At the beginning of our three-week vacation, this situation has left us without extra clothes and necessities. Attempting to reach the 1K desk in the US has been challenging as they continue to transfer me to 1K baggage without any response despite being on hold for over three hours in total. The United website tracking shows our bags arrived in AMS but no further updates are available. Could our bags be stuck in Amsterdam? The bag numbers are 0[redacted]00 and 0[redacted]10. Any assistance would be greatly appreciated as Aegean Airlines has not been helpful or understanding. Despite filing a report JMKA311646, we have received no updates and even returned to JMK airport due to the lack of communication via phone.

I am facing an issue with United Airlines as they lost 2 of my checked bags. Despite having the claim tickets with the numbers, I am having trouble tracking them down. I tried to submit a claim online as advised by the airport agent, but I am unable to proceed on their form. After listing all the lost items, the form does not allow me to click on "next" or "save" to move to the next page. Whenever I try, a red exclamation point appears but doesn't specify the error. Despite checking for mistakes multiple times, I cannot find any errors to correct.

My wife and I have experienced multiple flight changes to New Zealand on confirmation number E2GJCX, resulting in arriving a day earlier and leaving a day later. Despite being assured of a complimentary upgrade to the United Premium Plus cabin for both legs of the journey, the seats allocated were not as promised. There seems to be availability in the United Premium Plus cabin for our flights. Please advise on how we can secure the seats we were assured of. Thank you.