United Airlines Customer Service Issues

After booking my flight, I attempted to cancel it right away but was unable to reach anyone on the helpline. My flight was booked via Priceline but charged by United Airlines. The policy stated that I could cancel the reservation if it was more than 24 hours before takeoff. When I tried to contact them via email, I encountered an issue as I am not a member. This prevented me from submitting a request application. I tried multiple times to fill it out as a guest, but it was unsuccessful. It turned out to be a frustrating waste of time in seeking assistance.

Dear Mr. Edy Mariscal, Following up on our conversation this morning about the three tickets I purchased in May [redacted] to Nicaragua. Please find attached the purchase codes. However, as per our conversation, you mentioned the tickets were canceled. I am unaware of who authorized this cancellation since it was not me. Your company records all calls, so it should be easy to determine who made the mistake. Carmen L. Goebel Itinerary #[redacted][redacted] OTXJDG Gutierrez Castro Ellyz / Lopez Castro Javier Itinerary #[redacted][redacted] OV24SS I originally planned to travel with my two grandchildren, but due to the serious security situation in Nicaragua, their mother does not authorize their departure as she is concerned for their safety. Therefore, I am requesting a refund for the tickets of my two grandchildren. Gutierrez Castro Ellyz / Lopez Castro Javier Itinerary #[redacted][redacted] OV24SS I have been a loyal customer for many years and I hope you understand my situation. I am retired and cannot afford to lose this money. However, regarding my ticket, I would like to travel on June 28, [redacted], with a return on July 28, [redacted]. Carmen L. Goebel Itinerary #[redacted][redacted] OTXJDG I hope for your understanding and kindly ask for your help in finding a solution. Thank you for your assistance this morning. I look forward to your response. Carmen L. Goebel.

My first flight, UA [redacted], was quite eventful. As I sat in seat 27A, a man arrived with two small children and struggled to get them settled. The toddler sitting between myself and another passenger threw a tantrum, and later a little girl seated in front did the same. Despite the chaos, no crew members intervened. Eventually, the man switched seats with a fellow passenger to ease the situation. However, my journey continued to be challenging. The subsequent flight from LAX to Tokyo faced technical issues, stranding me in Tokyo overnight. Coming back from emergency leave due to a family loss, the added delay was frustrating, costing me time and money. Despite receiving a hotel room and meals, the inconvenience was disheartening. This marks the second negative experience out of three flights with UA, leaving me emotionally and physically drained. The lack of crew support during the children's disruptions was disappointing. While the medical service was excellent, these instances have left me dissatisfied with UA's overall service. Thank you for hearing my feedback.

On February 8, [redacted], I purchased two airline tickets for United Flight #[redacted], seats 20C and 20D, from Mobile, Alabama to Houston, TX on March 15, [redacted]. On the morning of our flight, I discovered all flights in the area were cancelled. After speaking to a United Airlines Agent and driving to New Orleans for an American Airlines flight that was also fully booked, we eventually secured seats on another United Airlines Flight. However, our baggage was mistakenly sent to Dallas instead of Houston. This was a challenging experience as we had to drive [redacted] miles round trip and incur long-term parking expenses. We believe we should be compensated for the inconvenience and stress caused by this situation. We were disappointed that we were not notified in advance of the flight cancellations. We kindly request a prompt resolution to this matter. Contact us at [redacted] West Avenue, Mobile, AL [redacted]. Thank you. Dr. Betty M. Leslie & Atty. Phillip M. Leslie

I purchased a ticket through Kayak, received my confirmation number from United Airlines, and obtained my itinerary. My family, including my 9-month-old baby and my wife, arrived at Tucson International Airport to travel to Baton Rouge, Louisiana. Unfortunately, all the customer service we encountered at the airport stated that Kayak had not paid for our tickets. Strangely, the charge on my bank statement is from United Airlines for tickets we never received. I urgently need to speak with a responsible individual regarding this issue. Due to United Airlines' mishap, we have missed multiple days of work. Spending 5 hours on the phone with them yesterday did not resolve the situation; they were unhelpful in assisting me with getting a refund to purchase new tickets home. If necessary, I am willing to visit in person to show proof of the charge on my bank statement credited to United Airlines. Please contact me promptly.

On March 24, [redacted], my wife, Helen D., was scheduled to fly out of Burlington, VT at 6:00 A.M. with a layover in Orlando, FL. Despite arriving at the airport the night before and being shuttled from her hotel, she was denied boarding at check-in due to arriving less than 30 minutes before departure. Upset, she requested to speak to a supervisor but was instead escorted away from the desk by security. She was rebooked for the next day after she calmed down. I suspect the seat may have been given away or that the handicapped assistance requested was not available. While picking her up, an airport worker even mentioned the flight left late trying to fill seats. We expect the airline to explain the true reason for refusal and refund the flight costs, as a future flight apology is insufficient. We are greatly disappointed with United and will not be flying with them again due to this frustrating experience. Unfortunately, all flight details are currently with my wife in Florida.

I flew on United Airlines Flight UA [redacted] today. My carry-on bag complied with the overhead baggage rules but was not allowed as such. I was charged a $30 fee despite the one stop before my stop at Burbank, CA. My bag did not make it to SFO but continued to Burbank. I urgently need my name tag and uniform for work tomorrow, along with other items in the bag. This travel was due to a family emergency, and United's handling of the situation has left me very dissatisfied. I will not be recommending this airline to anyone I know. Thank you.

I phoned to reserve a flight using a credit and waited 45 minutes to do so. After finally getting assistance, I awaited the confirmation email, which I never received. Realizing I hadn't been offered seat selections, I called back and was informed I was in 1A and 2A for the second leg. Despite requesting an email confirmation, I discovered online that the first-class ticket I thought I booked was coach. My $[redacted] credit was applied to a $[redacted] ticket with an extra $[redacted] charge for the change fee. When I called to address this, a rude supervisor argued that a first-class ticket couldn't cost $[redacted]. Despite the United website showing otherwise, she refused to refund the $[redacted]. She agreed to refund the change fee, but the promised $[redacted] reimbursement has not yet appeared. I am frustrated and seek a resolution to book the correct flight.

Hello, I attempted twice to submit my feedback via United Airlines at @united.com. This message does not pertain to any reservations or issues. I recently needed to update my password. As a frequent flyer on this airline, I hold it in high regard. My specific issue, however, is to escalate it to a managerial level. I've been trying to submit important feedback and inquiries regarding a Pilot employed by your respected Airline. I seek assurance and confidentiality for this matter, as it is sensitive. I wish to have a conversation with someone over the phone. I require the contact information for the manager who can assist me. I am not comfortable disclosing the pilot's name yet. I need to be certain of confidentiality and solid assistance before revealing more details, as I am concerned and want to prevent any harm to others. If a senior manager can guide me, please share their phone number, extension, and name. This communication is crucial and I hope it reaches the right person discreetly, as I prefer to remain anonymous. Thank you, Nila

Additional information has been requested regarding our travel experience. The record locator is RYSYSS and the confirmation number is BQ2JZH. The booking was made under the name Susan W. Good Ridge and Malcolm Goodridge. My husband and I were scheduled to fly on a United Airlines flight on March 31, [redacted], from Newark International Airport to Savannah, Georgia, departing at 2:15 p.m. However, the flight was delayed multiple times due to mechanical issues and eventually canceled. We were rebooked on a Delta Air Lines flight #[redacted] departing from LaGuardia at 9:10 p.m. Despite encountering issues with the booking, we managed to get boarding passes and arrived home at 1 a.m. on April 1, [redacted].

I recently contacted United regarding my account credit from a previously cancelled flight due to wildfires in California. Despite being assured that I could use the balance for any future flight, my recent call resulted in over an hour on hold with minimal time actually speaking to an agent. The agent informed me that I could not use it for another basic economy flight, contradicting what I was told before. The lack of consistency and unresolved problem has left me feeling upset and frustrated.

Hello everyone, I have upcoming business travel to the US scheduled for Friday, April 5th, with a 1-month stay. Recently engaged to my girlfriend, a US citizen studying in the country, I've been offered an extra week off by my manager to visit her, an opportunity not initially available when I made my booking. Looking into changing my return flight from May 5th to May 12th online, I've found it would result in a fee of roughly $[redacted]. Given our limited annual visits due to our international and continental distance, I'm hoping for some flexibility in waiving this fee to spend more time with my fiancée. Any assistance in this matter would be greatly appreciated. Thank you, C.

Subject: Ticket Change Request for Trip Hello, I am reaching out regarding a ticket that was purchased by my former partner for a trip. Due to changes in circumstances, I would like to bring a different companion. Your current policy appears to be restrictive in allowing any modifications. However, circumstances change, and flexibility is key. I kindly request your assistance in facilitating the transfer of this ticket to another individual. There are approximately [redacted] days remaining before the ticket expiration, and I am hoping to utilize it for its original purpose with a friend accompanying me. I understand there may be associated fees, but I believe finding a solution together is preferable to any potential repercussions of dissatisfaction. I have had experiences in my own business where I have made concessions for the benefit of customer satisfaction, even at a financial loss. I hope we can work together to ensure a positive outcome in this situation. I appreciate your attention and assistance in this matter. Thank you for your understanding. Best regards, J.A. Schmitt

I've been attempting to contact United Airlines several times without success. When I call, I receive a message directing me to seek refund information online. However, I've encountered an issue with my refund request for a basic economy flight made a week ago, which should fall under United's 24-hour booking policy. Unfortunately, I cannot track my refund as an error message appears when I try. Despite having the necessary emails and ticket number, I remain clueless about the status or how to locate my funds. Moreover, I'm frustrated because I'm unable to connect with an online representative for assistance as they believe I can manage everything online, which isn't the case for me.

I attempted to modify a flight for an itinerary with 2 travelers. When proceeding, I was informed the itinerary would 'split,' and a new confirmation # would be issued for the changed flight. The process went smoothly until I had to pay the price difference for the flight change. A message popped up, prompting me to contact United or try again later. Since I wasn't emailed the new confirmation #, I believe the transaction did not go through. I am seeking the new confirmation # to finalize the transaction for 1 passenger. Original Confirmation #: JM9KST. Passengers: Jennifer B. (unchanged) and Sheila P. (whose flight I aimed to modify; believed to have a new confirmation #, but unknown to me).

I was not a passenger on United Airlines, but at the United Airlines counter, they made me get out of a wheelchair. As a disabled veteran, this was very upsetting. The counter staff were rude, ignored my requests for help, and even laughed at me, making me feel terrible about my disability. I would like to report this incident as it goes against the American Disability Act, which protects disabled individuals from such treatment. I felt humiliated and struggled to walk without assistance. It is appalling how I was treated. I am requesting a call back to address this immediately. You can reach me at +1-[redacted]. This incident occurred at the Miami, Florida airport.

I had a concerning experience with the service director at the Chicago O'Hare airport. My two children asked for help after their flight was late, causing them to miss their connecting flight. They requested food vouchers as they had to wait an additional three hours for the next flight, but the director refused, claiming there were no vouchers for them. She displayed a hostile and dismissive attitude, making racist remarks and providing poor customer service. I was shocked by her behavior during our FaceTime call. I believe a refund of their tickets and compensation for the inconvenience are warranted. The supervisor's name was Lysa.

I submitted a claim to United regarding a stolen laptop with all required documentation on March 21st. Despite multiple follow-up calls and emails, I have not received any response. As a loyal MileagePlus customer, I am disappointed with the lack of assistance provided. The laptop is essential for my business, and I had to purchase a replacement due to the delay in processing my claim. I urge United to address my claim promptly. The claim number is PTY10186P, and my contact person is Charice Harrell, who has not responded to my inquiries since the initial filing. I am extremely frustrated with the lack of communication on United's part.

On January 29, [redacted], I made a reservation with booking code DWB39X for Sabina B. I attempted to utilize an Electronic Certificate with Promotion Code 18TCVA and Certificate PIN 8C45HC4P59, issued on January 29, [redacted], with an expiration date of January 29, [redacted], and an original value of $1,[redacted].00. Despite being informed that I could change the reservation within a year as long as it was refundable before the travel date of April 18, [redacted], I encountered issues. I spent three hours on the phone with United Airlines, receiving conflicting information and ultimately being told I needed to use the existing reservation or lose it. As a loyal United frequent flyer, I am disappointed with the service provided and seek a new Electronic Certificate to use the remaining $[redacted].00 for a future reservation. I appreciate your attention to this matter. Thank you. Sabina B.

On April 4th, I had a flight with United Airlines from JFK to KBP with a stop in Zurich. Due to a mechanical issue, we departed late, causing me to miss my connecting flight. Swiss Airline rerouted me on a UIA flight to KBP, but unfortunately, my baggage did not arrive with me. I filed a claim at the airport with UIA, referencing the file number KBPPS11772. Although I was informed that my luggage was found and would be delivered the next day, it never arrived. Despite contacting UIA multiple times, I have not been provided with a clear answer on the whereabouts of my luggage after two weeks. I also reached out for compensation but have not received a response from UIA or United Airlines, whom I booked the entire flight with and handed my baggage to. United Airlines' customer service has been unhelpful, disregarding my situation and passing the responsibility to UIA. I believe I am entitled to compensation from United Airlines for the inconvenience and delays caused during this journey.