Udemy Customer Service Issues

Subject: Concerns About Incomplete Course Content I have come across Sections 6 & 7 of the course, and it appears that important modules are missing. Section 6 discusses Leads, highlighting strategies to convert visitors into potential customers. The upcoming module promises to delve into effective lead magnets and communication strategies. On the other hand, Section 7—Systems, focuses on implementing systems to streamline the business process and boost lead conversion rates. The unclear timeline for the release of these sections is troubling, especially since I am actively participating in the course, with my current enrollment till March 30, [redacted]. Thus, I seek assistance in obtaining the missing course content. Attempts to contact the instructor and Udemy have been unfruitful, and without a clear resolution in sight, I hope for a prompt resolution to this issue.

I am currently enrolled in the course "Flutter & Dart - The Complete Guide [[redacted] Edition]" and have encountered various issues. Despite being labeled as the [redacted] edition, the content is outdated. I have faced numerous errors and deprecated code, making it difficult to progress. I attempted to request a refund, only to find out that I have progressed too far into the course. I am disappointed with the quality of the course and would appreciate a partial refund considering the circumstances. While I have had positive experiences with other courses and instructors, this particular one has fallen short. The lack of updated content in recent Android development courses is becoming a recurring problem. I generally refrain from refund requests, but in this case, the course does not meet my requirements. For further communication, you can reach me at [redacted]

Hello, I am a Udemy customer experiencing technical issues with accessing my courses. When attempting to access them, I encounter messages such as "The page is not responding" or "Out of memory," hindering my ability to participate in classes. Additionally, I am unable to use my mouse on the computer, further impeding my learning experience. I would appreciate any assistance you can provide. For communication, please reach me at [redacted], although my Udemy account is registered under [redacted] I have made numerous course purchases on your platform and value the opportunity to enjoy my lessons without disruptions. Thank you for your help. Sincerely, Philippe CLAVIER

Help Needed - Urgent! I tried to enroll in the Udemy course "The Data Science Course [redacted]: Complete Data Science Bootcamp" for $16.99 with a family member yesterday, but the sign-up failed. Today, the course price has increased to $[redacted].99, which is quite frustrating. We are considering UCertify or other alternatives for certification. Even though my employer uses Udemy, I can't access the course I need. As a part-time instructor, I was keen on trying Udemy. I believe the affordable data science course could greatly benefit my friend, who just graduated and has significant student debt. I hope Udemy can assist us with this pricing issue. Thank you for your attention. Kind Regards, Elizabeth M.

Hi everyone, just a quick update on the process for obtaining your certificate from Dr. Karen E Wells for the reflexology class. In order to receive your certificate, please complete and submit the assessment tasks from the course via private message on Udemy. Remember to convert your written assessments to PNG or JPEG format or type them directly in the message. Self-assessments should all be submitted, and for courses with final assessments, please include that as well. After review, your certificate will be issued in PNG or JPEG format, which you can then save as a PDF. To send your assessments, use a desktop or laptop as the Udemy app doesn't support this feature. Access the instructor's profile, click "Send message," compose your message, and hit send. Please note that email submissions are not accepted. Our support team typically reviews assessments within 2 business working days (Monday to Friday). If you submit outside of these times and don't receive your certificate, kindly resubmit via the Udemy message system. Be aware that this certificate differs from the standard Udemy certificate by not displaying video minutes. If you want this information included, follow the instructions provided. Thank you for your cooperation in following Udemy's procedures for certificate issuance.

I visited your site this morning for the first time to check out your chair yoga classes. Several classes were listed on sale. I was interested in two offered at $17.99 each. After selecting one and proceeding to checkout, the sale price was removed, and the regular price appeared. Despite trying the coupon code noted earlier, it was not applicable to the item in my cart. The same issue occurred when I attempted the purchase on my phone. This experience has left me uncertain about your organization's legitimacy. I am questioning if your promises of unlimited video access, downloadable content, and a 30-day money-back guarantee are genuine. The difficulty I faced in locating your contact information only adds to my skepticism. Can you clarify this situation regarding the sale prices and provide some assurance for me to consider trying your products? -Karen

Three years ago, I decided to invest in myself by using Udemy for learning. I was amazed by the amount of content available and have been purchasing courses ever since. Recently, my account, with over $[redacted] spent, got blocked without reason. I reached out to support but have not received a satisfactory response. After posting on Quora, I found others, including Udemy instructors, who faced similar issues but resolved them quickly. I wonder if there is any country-based discrimination or if it's related to user popularity within the platform.

Subject: Collaboration Proposal from Alma Mater University Alumni Association Dear Udemy, I am reaching out on behalf of the Alma Mater Alumni Association at the University of Bologna. We have been undertaking a project since [redacted] aimed at becoming a reference point for the broad alumni community, united by shared values and knowledge. Our goal is to foster connections among all former students who have graced the halls of our ancient and prestigious university. In these first two years of operation, we already have over [redacted] alumni actively participating in our community, along with various chapters linked to study paths and thematic Topic Groups. The stories of our alumni are significant, and we aim to encourage their involvement as well as support them by providing continuous learning opportunities and benefits to enrich their professional and personal lives. One of our upcoming objectives is to enhance a virtual card, to be distributed for alumni use, with discounts and useful benefits. Therefore, we are seeking the possibility to connect your sales representative with the project coordinator, Catia Tolomelli, to explore potential opportunities that could be advantageous for our members. We would appreciate arranging an introductory call for this purpose. I look forward to your kind response. Sincerely, Miriana B. Alumni Relations Team Alma Mater Foundation Via Marsala, 49 | [redacted] Bologna Tel. [redacted] Cell. [redacted]

I've been struggling to log in to my Udemy account for a few days now. When I initially signed up, I mistakenly used "[redacted]" instead of "[redacted]" for my email address. Despite this, I managed to make a payment for my course, although I didn't receive a payment confirmation email. Although I could access the course I paid for, I recently encountered login issues after uninstalling and reinstalling the app. Now, when I try to log in, I keep receiving an error message stating, "THERE WAS A PROBLEM LOGGING IN. CHECK YOUR EMAIL AND PASSWORD OR CREATE AN ACCOUNT." I've attempted to reset my password, but it has been unsuccessful. I urgently need to complete my course for which I've already made the payment.

I am facing difficulties logging in as I keep receiving the message: "There was a problem logging in. Check your email and password or create an account." Despite changing my password multiple times as prompted by Udemy, the issue persists. I have successfully logged in last week without any issues. I urgently need to access my account to purchase two courses that are on sale until tomorrow. Your assistance is greatly appreciated.

I'm attempting to buy a Udemy course online using my US credit card while in Mexico. Even though I've specified my card is from the US with a US billing address, the site is requesting a CURP (Mexican tax ID), which I don't possess. I would greatly appreciate any advice on how to address this issue. Thank you!

I am struggling to remove the daily learning reminders from my iPhone. Despite trying everything, they just won't go away! Interestingly, when I check on my account, the daily reminders labeled "Time To Learn" do not show up. However, some sample reminders I created during my attempts to delete them are visible. The concerning part is that my iPhone calendar continues to display a daily "Time To Learn" reminder that never goes away; it just keeps going on infinitely! Any assistance would be greatly appreciated.

I am curious about the upcoming changes to the CAPM Certification exam and how that will affect online classes. I plan to enroll in a course with Joseph Phillips but want to ensure it will cover the new curriculum. Can you please provide information on when these classes will be updated to align with the PMBOK Guide Seventh Edition changes happening in January [redacted]? Your assistance is much appreciated. Thanks, C. Monroe

I attempted to access my Udemy account using the email ([redacted]) linked to the account. I purchased a drawing course but faced login issues on a different computer. Despite receiving emails such as "Lesia, here's the gameplan for your next goal" from Udemy, I continued to encounter login errors. Can you please assist me in accessing my account or provide a refund if resolving the login problem is not possible?

I am experiencing difficulties with a refund request. Despite submitting the request five times and selecting three alternative courses better suited to my needs, the refund request vanishes from the refund board once I post it. Although I receive an email confirming that it is being processed, the refund board does not reflect this. The course in question is ".NET MAUI Mobile App Development" by Trevoir Williams. At this point, the issue is not the money but the principle. If the refund is declined, I simply ask for an explanation for the denial.

Hello, I need help urgently. I bought a course as a gift for my partner to be emailed to him, but he hasn't received it yet. It was bought by me (Michelle Zondagh) on 8 November [redacted] to be sent to him on his birthday (14 December [redacted]). Please provide me with the necessary email information so I can attach the receipt that was sent to me.

Hello, I purchased the Lauren Bateman beginner's guitar course on December 13, [redacted], for my granddaughter as a Christmas gift. Despite receiving a confirmation email on December 13, no gift email from Udemy has been received by [redacted] I am unable to find a code in the confirmation email to activate her gift, and I am frustrated by the lack of clear Udemy customer service contact information for assistance. My granddaughter, Emerald Bertran, is eager to begin her course, especially since she already received her new guitar as another Christmas gift from me. I would appreciate any help in resolving this issue. My contact information is phone [redacted] and email [redacted] Thank you for your assistance. - Carl

Dear Team, I registered for two courses, "Introduction to Music Production Masterclass" for myself and "A Comprehensive Course in Persian Language" for my son. The transactions and sign-ups were done using his email, [redacted], on my laptop. My email is [redacted] I have started the Music Production course, advancing to Section 4: Software: The DAW. My son has not begun the Persian Language course. Could you please assist in transferring the Music Production course to my Udemy account under [redacted]? Otherwise, his name will be on the certificate. Thank you, Supriyo D.

Yesterday, I purchased 2 courses on Udemy. The courses are related to a drawing program, and I intended to watch them on my laptop while following along and drawing on my desktop computer. However, upon logging in on my laptop, a message appeared indicating that my account was in safe mode and prompting me to change my password. After updating my password, my purchased courses vanished. Now, when I try to locate them using the search function, I am prompted to repurchase them. I would like to know the process for refunding both courses as I am reluctant to incur additional charges for content I have already paid for.

I bought the Personal Branding Mastery course for $9.99, but I'm having trouble accessing it on Udemy. Despite having the Paypal receipt, the site is asking for the full price of $16.99 and doesn't recognize my purchase. The course is missing from both My Learning and Archives, and I've checked all my emails without any luck. I can't find any help through the online support. Help me out with this issue, please!