Uber Customer Service Issues

I had a frustrating experience with Uber today. I requested a ride at 11:52, and the estimated time kept changing from three minutes to eventually 15 minutes. I decided to cancel, but they mentioned a $5.00 fee. Later, a driver named Carlos (license plate #T518166C) called at 12:32. I don't recall the initial driver's name, but it was not him. I identified unauthorized charges on my credit card for both the ride and the cancellation fee. I refuse to pay for a service that was nearly 40 minutes late for my airport ride. If you need more details, please contact me at Mark Zyndorf [redacted].

I was waiting in the designated area for the driver, as instructed. However, I received a call from him asking me to go to a different spot at the airport. Despite being 80 years old, I moved my two suitcases to the new location only to find that the driver was not there. I tried to reach him again, but couldn't get through. When I contacted your support system, they were unable to assist me in sending another driver. Frustrated, I canceled the ride to avoid being charged for a service I never received. To my dismay, I discovered that I was charged a cancellation fee on my credit card. I seek clarification on this matter to address the discrepancy.

Yesterday evening, I called an Uber. The driver initially confirmed he was coming but later said my destination wasn't worth his time. He suggested I cancel, but I disagreed, pointing out he should not have accepted if he had an issue. After some back and forth, I asked him to cancel. Frustrated, I took another cab. Shortly after, another Uber driver called to ask my destination, to which I replied I was already on the way. To my surprise, I was charged N400 for canceling a ride I never did. This situation is unfair, and I believe the driver's behavior needs to be addressed. I hope this billing error can be resolved, and this issue with the driver is looked into promptly. Thank you for your attention to this matter.

On two occasions, I faced cancellations from Uber drivers after waiting beyond the initial estimated time. This occurred both on April 20th and again on April 25th. I understand another five dollars will be charged to my credit card. I am left wondering why these cancellations are happening frequently as I am left waiting for rides for my appointments. It would be more convenient if drivers could call to notify me so I can seek another ride promptly. This situation is frustrating considering I had previously praised Uber, aside from a recent issue with customer service availability. It may be time for me to explore alternative transportation options.

Today at 1:30 PM, Uber charged me a $5 cancellation fee for a ride with Isidro in a Honda Accord. I never booked this ride and it was my first time using the app. I was simply checking to see if I could book a ride in advance for Wednesday, May 2nd, from 40 W 116th St to 168th St at 7 AM. I entered the info to check the price but realized I wasn't even in NYC, I'm home in South Jersey. Suddenly, I noticed a car moving on the map with Isidro calling me, despite not choosing a car type as I couldn't find where to select one. I prefer Uber Pool over UberX. I didn't confirm anything and want a refund as soon as possible. I have an iPhone 4s with iOS 9, and the app didn't work well for me. Please refund my money. Thank you.

I had a disappointing experience with Uber Eats last week. The delivery was over 30 minutes late, and the driver was extremely rude. Despite trying to provide directions through calls and in-app messages, they would just park randomly for long periods and hang up on me with grunts when called. When I had to physically go outside to direct them, they still drove off. After contacting support through the app, they initially offered a refund, which I never received. When I followed up, they denied it, leaving me frustrated with both the delivery service and the lack of support. If Uber provides such subpar assistance, I will have to consider alternative options.

I experienced a distressing situation at Walmart last night when trying to pay for my purchase using Uber gift cards. Despite having enough funds on the gift cards and in my bank account, there seemed to be an issue with the transaction. This caused me to be short by $2, leading to a challenging situation as I was unable to complete my purchase and the store was closing. I had to rely on the kindness of a security guard for a ride home, leaving my worried 13-year-old son at home for longer than expected. The incident has left me disappointed after switching to Uber for their service. I hope for some form of credit to be applied to my Uber account to compensate for the stress and inconvenience this situation caused.

Yesterday, I booked an Uber at 4:41 PM from Banphool Path to Jonali. The driver's name is Md. Rahul, and the vehicle number is AS 25 BC [redacted]. When I booked, the driver said he was at Six Mile. After 10 to 15 minutes, I called to check on the vehicle, and the driver said he was on a trip and asked me not to disturb him. After calling three times, he blocked my number, forcing me to cancel my booking and incur a loss of more than a hundred. I am filing a complaint because if the driver was on a trip, how was his vehicle available for booking? Additionally, his rude behavior tarnished the company's reputation. I urge the authorities to take action against this driver.

Hello, I have recently discovered unauthorized charges on my Uber account dating back to [redacted] and [redacted] in California, even though I reside in Arkansas and have not used the account since [redacted]. Additionally, there was a $10 cancellation charge in March [redacted] that was never reversed despite my complaint. Attempts to login and address these issues have been unsuccessful, raising concerns about Uber's security measures. I am seeking to have the charges reversed promptly and considering deactivating my account due to these security lapses and unresolved issues. Name: Asween Marco Email: [redacted] Phone number: [redacted] I kindly request swift resolution to these account discrepancies. Thank you, Asween

Last night, I took an Uber ride paid for by someone who became aggressive and extremely intoxicated. Sadly, due to the stress of the situation, I left my phone in the car. After much effort, the driver finally provided their information this morning. I have been unable to reach Uber's customer service, with one unhelpful call ending abruptly. I'm exhausted and very upset. The driver might be either Elmer or Quincy, driving a Honda Civic around 1:50am. The phone left behind is an iPhone 10 with a sparkling black case. I'm desperately in need of my phone and any assistance would be greatly appreciated. I've been searching for contact details all day but couldn't find any helpful information on the website. I would appreciate an urgent call back at [redacted]. Thank you, Cary B.

During our visit to Charleston on April 24, [redacted], we used an Uber to go to Bubba Gumps for dinner which cost us around $12. However, on our return to the hotel, a different driver named Jan (a woman) was assigned to us. I requested to stop at a store for a bottle of wine, to which she agreed only if we gave her a cash tip. Unfortunately, she drove past several wine stores and even our hotel, stopping finally at BI-LO which was closing. She then took us to another store, making me walk in the rain both times. The final fare ended up being over $37. The account is under my husband's name, Stephen G. Can you please address this issue with the driver as her behavior was inappropriate and rude? Thank you.

My daughter received two charges for rides on 7-13-17 ($42.39) and 12-15-17 ($44.99) which seem to be in error. She deals with chronic pain and only takes short trips with Uber in Portland, OR due to her condition. She previously reached out to PayPal without success. However, her pain has worsened, preventing her from following up, so I am assisting her now. If you could provide any details on the trip locations or any additional charges, it would be greatly appreciated. I am also an Uber user, but I am reaching out on behalf of my daughter who has disabilities. Thank you for any assistance you can offer.

I recently used your service for the first time. I entered my location from the airport and then tracked the Uber driver on my phone. When a driver arrived, I assumed it was for me and got in, only realizing I was in the wrong car when the intended driver called me. After a short conversation, the call abruptly ended, and when I tried to reach them again, there was no response. The driver who mistakenly picked me up kindly took me back to the airport and advised me to request a new driver. I did so, and the correct driver picked me up this time. However, I was charged several five-dollar fees, which I believe should be refunded as I did not cancel the original trip and only tipped once. This experience has been frustrating for me as an older customer. I would appreciate your assistance in resolving this matter.

I used your service for the first time and I had never used it before. I entered my airport location and tracked the Uber driver on my phone. When the driver arrived and I entered the car, later I received a call from the correct driver I was supposed to ride with. We chatted briefly and then the call got disconnected. I tried calling back, but didn't get an answer. The driver who accidentally picked me up then took me back to the airport and suggested I request a new ride. I was picked up by a different driver, but I didn't cancel the first ride. This misunderstanding led to additional charges, including a tip. I kindly request a refund for these extra charges as it was a mistake on both sides. I'm disappointed by the situation and hope for assistance in resolving this matter as I'm new to your service and finding it frustrating, especially as an older person.

Hello, I am experiencing difficulties with the Uber app. It claims that my phone number is already in use, preventing me from accessing the app. My Uber account has had recurring issues, including wrongly flagging my payment method as invalid when it was not. Despite attempts to add a new payment method or delete an old one, the problem persisted. Around the time I linked a second profile from my employer, I was forced to delete my account and create a new one with a different email. However, the new account briefly functioned before Uber merged it with the old one, reintroducing the payment issue. After a brief successful period with a new phone, the app prompted me to verify my phone number, informing me it was associated with another account. This led to my friend ordering Ubers on my behalf, both of which never arrived. I reimbursed her and would be happy to provide proof if needed. These ongoing app issues have caused me inconvenience, including paying for non-existent rides. I am frustrated and urge Uber to rectify my account, ideally with a credit. The lack of a customer service number exacerbates the situation, making the prospect of returning to taxis more appealing.

I ordered an Uber this morning at 7 a.m. and waited for 10 minutes. The driver mistakenly marked my ride as arrived when he was in a different location. He threatened to cancel after 10 minutes, promising no charge, but I was charged $5. Uber turned this into credits on my account without my consent. I demand a refund to my original payment method - my bank card. The credits are not useful to me. I will continue to complain until the $5 is refunded promptly.

I had an unpleasant experience with an Uber ride from Boston Airport on 04/19/[redacted]. The first driver, Juan, asked me to walk 10 minutes to meet him since he couldn't enter the airport property. Not being familiar with the area, I refused and canceled the ride. I rebooked with another driver, Georges, who took me to my destination for $[redacted].92 plus a $30.48 tip. After canceling Juan's ride, I was charged $6.60, which I tried to dispute without success. However, the charge remains on my account as of 05/25/[redacted]. Despite reaching out via GetHuman and not receiving a response, the issue remains unresolved. I am eager to hear back from Uber to resolve this matter promptly. Thank you for your assistance. From, Tina

I requested an Uber to pick me up at my home on April 27, [redacted], at 1:41 P.M. I waited for about 10 minutes when suddenly I received a call on my cell stating that the pick-up was canceled due to a no-show, even though I was clearly visible on the road in front of my house. The Uber receipt indicated that I was being charged $5.15 for the cancellation, citing the address as 18[redacted] [redacted] N Durango Dr, Las Vegas, which is not where I live. My actual address is Evening Calm Court, Las Vegas [redacted], which I had correctly entered into the app. It seems the driver went to the wrong address and couldn't find my location. I was informed by another Uber driver that if they are lost, they should call to get directions rather than cancel the ride and still be paid. This situation has never happened before, and I rely on Uber for transportation due to not having a car. I take an Uber at least once a week and have had positive experiences with other drivers. I hope this issue can be resolved to ensure it doesn't reoccur in the future. Thank you, Judith Y.

I am attempting to register with Uber for the first time. I have provided my name, email address, phone number, and set a password. I did not reach the stage where I was prompted for payment details. Since I don't own a smartphone and intend to use my desktop browser, I want to explore the m.uber.com option available. Upon nearing the completion of the sign-up process, my screen suddenly went blank, and I had to re-enter the same information - name, phone number, email address, password. A notification appeared stating that the phone number, password, etc., were already in use, most likely by me. What steps should I take from here? I am looking to start using Uber next week if possible. Best, J. O.

This incident occurred in West Palm Beach, FL, this morning. Initially, the driver (Gerald) had difficulty locating me, despite Uber finding me without issues in the past. After picking me up, he brought me to the wrong destination, something that hadn't happened in the prior two days. He attributed this to Uber providing the wrong address and insisted I update the request. This made me late for my meeting. Trying to rectify the situation, a new order for a different driver was mistakenly created. Struggling to cancel this order, Gerald offered to use Google for directions after I explained the issue. While he eventually got me to my destination, the other driver, Terry, called seeking my location. Despite explaining and apologizing, Terry canceled the order, and I was charged $6.00 for that ride. Not only was I significantly delayed, but I believe I should not have been billed for the second ride. This was my worst Uber experience to date.