Uber EATS Customer Service Issues

My order arrived completely damaged with the tea spilling all over the meal. The delivery person, Osmond, was apologetic, and his bag was dripping when he handed it to me. Taking the bag inside caused a mess on my condo floor as everything was soaked. Despite contacting Uber Eats customer service, I was told a refund couldn't be processed as I didn't take a picture. This rule was unknown to me since Osmond didn't mention it. I disposed of the order without realizing I needed proof. Please reach out to Osmond to confirm the damages and arrange for a refund. This situation is disappointing considering my previous positive experiences.

I placed an order with Applebee’s in Clifton, NJ last night. The delivery arrived at 1:10 am with a different driver from what was shown in the system. My husband, who answered the door, mistakenly paid $60 extra to the driver, not realizing it had already been paid with a credit card. The driver did not mention that the order had been paid for and left without saying anything. I feel this situation needs to be resolved as the driver took the money without informing us. We even included a $4.00 tip when placing the order. I expect the driver to be investigated, and I am willing to escalate this matter further if necessary as this is unfair.

I am a frequent user of the Uber Eats app. Today at work, I placed an order and specified in the app to deliver to my doorstep. Even though I provided all the necessary details, the driver expected me to come downstairs instead. When I contacted Uber Eats, the representative didn't initially provide their name or company. The only explanation given was that the courier tried to contact me. This experience is frustrating as I have never encountered this issue before despite being a loyal customer. It seems like the courier was reluctant to deliver properly. I have now uninstalled both the Uber Eats and Uber apps and will not be using them again. I work long hours and rely on these services, so this situation is disappointing. I will discourage others from using Uber Eats and opt for alternatives like Grubhub to avoid similar inconveniences.

I am inquiring about an order placed last year, #AC49B on November 25, [redacted], and a subsequent order on March 21, [redacted], #31C51. I have been charged for both orders, including the one from last year, which I find concerning. I have spoken with a manager named Jack who initially offered a refund. However, my recent follow-up calls have resulted in conflicting information, stating that a refund is not possible. This has left me frustrated as the money was withdrawn from my account without a clear explanation. I used the funds on your app for food that was never delivered, leading to my dissatisfaction with your service. If I am unable to receive a refund, I will not be using your platform again. I request to speak with a senior representative to gain a better understanding of this situation, as I feel this is unacceptable.

While trying to place an order with free delivery, I attempted to complete it within the 5-minute timeframe for the free delivery promotion. Unfortunately, the application repeatedly displayed a payment error message. Despite multiple attempts during the free delivery window, the error persisted. Strangely, as soon as the free delivery offer expired, my payment was suddenly accepted without issues. I am disappointed with this experience as I followed the guidelines but was unable to benefit from the free delivery due to the app malfunctioning specifically during the promotional period. I hope there is a solution to address this frustrating situation, as I am dissatisfied with the application's performance in this instance.

I placed an order with Uber, and the restaurant confirmed it. Despite money being deducted from my account, Uber canceled the order. The restaurant mentioned the food was ready. Uber stated they couldn't help as it was already canceled, not attempting to contact the restaurant. I was advised to reorder, which I can't afford right away. The representatives repeatedly apologized, claiming they couldn't assist. The first rep blamed Uber's system, yet it shouldn't be on the customer to reorder. This poor customer service is disappointing, especially for loyal Uber users.

We ordered three pulled pork sandwiches but they arrived with no sauce, despite requesting extra barbecue sauce. The dry meat was hardly eaten and the rest was thrown out. Additionally, there was no blue cheese or ranch dressing for the wings. We spent nearly $75, including the tip, and unfortunately, the issue was not resolved satisfactorily. When asking for a refund through the UberEats app, the response did not address compensation and suggested we should have called the restaurant about the condiments before ordering. It was disappointing not to receive the expected barbecue sauce with the pulled pork sandwiches. Hopefully, this feedback will help improve the service for future orders.

I experienced a frustrating situation where I waited for an hour and a half for my order to be canceled without any communication. I contacted the restaurant, McDonald's, and was disappointed to discover that Uber Eats drivers were on strike, causing orders to be accepted without being fulfilled. What's even more troubling is Uber Eats' email response falsely claiming my order was canceled due to high order volumes, contradicting what the McDonald's manager informed me. As a nurse who had just finished a night shift, I relied on Uber Eats for a quick and hassle-free meal, only to be let down and misled. This level of service is completely unacceptable.

Hello. I placed an order at 5:24 PM from Max Restaurant. Mistakenly, I pressed "Place Order" before I finished ordering. Immediately, I tapped "Cancel Order" and contacted UberEats. Despite my explanation, they suggested reaching out to Max Restaurant for cancellation. When I called the restaurant, they mentioned the order was already being prepared. However, after expressing the issue, they advised me to cancel the initial order and place a new one. They recommended contacting UberEats to assist. Although I tried contacting UberEats again, they weren't helpful. I clearly explained the situation, requesting the cancellation of the first order as I intended to reorder with some additions and change the payment method from card to cash. Unfortunately, the UberEats representatives didn't comprehend my request. I followed the instructions provided on the app to cancel the order before it was accepted by the restaurant, but the refund was not issued. Despite my efforts, I'm disappointed with the service provided as I've been a regular UberEats customer. I'm seeking a refund for all my orders since I requested full cancellation. My Order Number is F9476.

I am dissatisfied with the Mexican dish I received yesterday. I ordered battered green peppers stuffed with cheese, but got plain peppers with half-cooked egg on top. The $20 charge for this subpar meal is unacceptable. I reached out to Uber Eats, who only suggested leaving a comment for others to see. No efforts were made to address the problem or compensate me. I am requesting a full refund for the poor quality of food I received. If this isn't resolved, I will cease using your services and file a formal complaint. My order was placed on March 23, [redacted]. Please update me on the progress of this issue.

Yesterday, on 03/23/19, while awaiting a delivery, I realized my address needed updating. I promptly messaged the driver before his arrival to provide the correct address. Despite multiple attempts to reach him through calls and messages, he did not respond. I tried contacting him at key points during the process, but received no communication or assistance. Even after his arrival, he did not acknowledge my messages or calls, leading to the cancellation of the order after the allocated wait time. The lack of professionalism displayed by the driver was disappointing, as resolving the address issue could have been easily done through communication. Although I made an error in providing the correct address, his unresponsiveness and subsequent cancellation of the order were frustrating.

I am experiencing issues with my account setup, which could be mistaken for having multiple accounts. I recently switched to an iPhone and I am still adjusting to it. To clarify, I have no intention of being dishonest or engaging in any inappropriate behavior. Could you please remove the [redacted] account? This was created by the Apple store and is of no use to me. Also, my phone number was entered incorrectly; the correct number is [redacted]. My correct account details are: Email: [redacted] Phone: [redacted] I have configured my settings to ensure that my information is stored in Gmail rather than iCloud. I am eager to begin using my account promptly. Please update my details accordingly. For communication, you can reach me via email or SMS. Thank you for your assistance. I am hopeful for a positive resolution soon.

I canceled two orders a week ago and then placed a new order for food, which arrived on time. Despite canceling before the restaurant started preparing them and receiving an email confirming I wouldn't be charged, I was still billed for both canceled orders. The funds were deducted from my account, and it has been a week without a refund. An unhelpful phone call with a company representative who assured me the money would be refunded ended abruptly. Subsequent help requests through the app resulted in automated responses denying the charges. This experience has left me frustrated and nearly $40 out of pocket. Despite using your services without issue in the past, this incident has deterred me from ordering again. I urgently require the refund.

Today, my meal arrived almost 30 minutes late, causing it to be cold when it finally got to me. The Uber Eats app failed to provide any updates on the status of my order, leaving me clueless. The restaurant called to explain that my initial driver returned the food due to the app not displaying my address. Although grateful for the update, the lack of communication from Uber Eats led to a frustrating experience. Subsequently, the second delivery arrived late and the food was cold. Despite contacting customer support for a refund, my complaint was marked as resolved without any response or resolution. I kindly request a refund for my recent purchase and will consider using alternative food delivery services moving forward. Thank you.

Hello, my name is Bailey. I placed an order with Wimpy's for delivery to my home. However, I had to rush to work urgently and needed to change the delivery address. Both online and on the app, it only mentioned informing the driver upon pickup without specifying any distance limit for the change. On my second call, I was informed there was a certain distance restriction for address changes. Unfortunately, due to this miscommunication, I am now faced with losing $34.73. The lack of clarity and assistance during my emergency situation has left me extremely dissatisfied with both the service and the driver's attitude. I feel let down by the experience with Uber Eats. I encountered unhelpful customer service and a rude driver, adding to my disappointment. I seek a refund as I was unfairly treated and had no control over the circumstances. A more understanding approach from the driver could have made a significant difference in my perception of the service. My details: Account Name: Bailey Black Phone: [redacted] Order Number: #D3A10

I've recently had issues with some delivery drivers not swiping the cash payment upon delivery, which has caused confusion with my orders and payments. Despite trying to resolve this with customer service, the problem persists. Even after following their advice to have the delivery person swipe the payment in front of me, there are still issues with the last order. The delivery person claimed there was a network issue and left before properly processing the payment, resulting in a pending amount in my account. When seeking help through the app, I was told there was nothing that could be done. This situation has made me hesitant to order again. It seems unfair that I am being asked to repay for an order that I've already paid for. The lack of accountability and professionalism from the delivery team in handling these issues is frustrating. This shouldn't be the customer's responsibility to ensure correct payment processing.

Yesterday, I did not receive my McDonald's order at [redacted] SW 92 Terr. The driver called because the address was listed as 92 Ave, not 92 Terr. After realizing the confusion, I asked to cancel as the food would arrive cold due to the distance. I have been charged for the undelivered food despite my efforts to rectify the situation with Uber Eats. I believe this is a customer service issue, and I am disappointed in the lack of resolution. My name is Belinda Forman.

Hello, I submitted a complaint about a problematic order on November 29th. Unfortunately, instead of addressing the issue, Popeyes has ceased delivery service entirely, which I find unprofessional, particularly considering their mistake. I possess a record of the order in question. The delivery person was accompanied by a child and declined to bring my meal to my door. Delivery driver reliability appears to be inconsistent with your service. It is frustrating to pay for door-to-door delivery only to have to locate the driver in the parking lot myself. I would appreciate speaking with a representative regarding the Popeyes incident. You can reach me at [redacted], Shannon M. Popeyes has reportedly disabled their Uber delivery option, as per information from one of their employees, typically when they are upset or unwilling to take Uber orders.

Last night, my delivery driver canceled my order after I waited for almost an hour, even though my food was picked up only 30 minutes into my order. I contacted the driver via the app, and they initially claimed to be 5 minutes away but then canceled the order two minutes later. I lodged a complaint through the app, but the response I received was unsatisfactory. The agent's message indicated they had not fully understood my complaint. I mentioned that I had already contacted the driver, who had canceled the order, making it impossible to reach out again. The driver did not attempt to call or message me to discuss any issues. It's frustrating that Uber Eats provided a 30-minute estimated time and then diverted the driver to other orders, further delaying mine. While I've had positive experiences with Uber Eats in the past, this recent incident and the poor follow-up from the Uber Agent have left a negative impression.

I placed an order for two sandwiches from Subway located at [redacted] Flatlands Avenue in Brooklyn, NY, with order number #C6C46 for a total of $12.89. The delivery driver, Paul, claimed to have delivered the food at 1:19 PM via text message, but he never showed up. Despite waiting outside for 45 minutes, sending multiple texts to Uber Eats, and contacting my bank, I have not received the order. This is the first time such an incident has occurred in my many orders through Uber Eats. I urgently require assistance or a refund to address this situation. It is disheartening to think someone on your delivery team might be dishonest and causing loyal customers like myself to suffer without their food. My mother and I are now without the sandwiches we were looking forward to. Your prompt attention to this matter would be greatly appreciated. Thank you for responding.